Private Hire Licensing, Compliance and Enforcement 2 In this - - PowerPoint PPT Presentation

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Private Hire Licensing, Compliance and Enforcement 2 In this - - PowerPoint PPT Presentation

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1 Private Hire Licensing, Compliance and Enforcement 2 In this document, for ease of reference, periods may be referred to by the calendar month they predominantly fall within. Period 10 09 Dec 2018 to 05 Jan 2019 Period 11 06 Jan to 02

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Private Hire Licensing, Compliance and Enforcement

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In this document, for ease of reference, periods may be referred to by the calendar month they predominantly fall within. Period 10 – 09 Dec 2018 to 05 Jan 2019 Period 11 – 06 Jan to 02 Feb 2019 Period 12 – 03 Feb to 02 Mar 2019 Period 13 – 03 Mar to 31 Mar 2019 Unless otherwise stated the information contained in this presentation covers these periods.

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Licensing update

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Licensing – Licences

  • There are currently 106,777 licensed private hire drivers
  • 88,113 private hire vehicles are licensed – approximately 69.5 per cent owner driver and 30.5

per cent rental.

60k 70k 80k 90k 100k 110k 120k 09 Dec-05 Jan 2019 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

Active PHV Driver Licences

60k 65k 70k 75k 80k 85k 90k 09 Dec-05 Jan 2019 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

Active PHV Vehicle Licences

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Licensing – Operator Licences

  • There are currently 2,206 licensed private hire operators, of which 385 are small operators and, 1,027

are standard operators. 794 are licensed under the new tier structure.

  • Since 1 October 2017 all operators have been licensed under the new tier structure. Tier 0-10 = 594;

tier 11-20 = 96; tier 21-50 = 71; tier 51-100 = 22; tier 101-500 = 5; tier 501-1,000 = 1; tier 1,001- 10,000 = 4; tier 10,000+ = 1.

2,000 2,250 2,500 09 Dec-05 Jan 2019 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

Active PHV Operator Licences

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Licensing – Operator Upload

The chart below confirms the average number of drivers and vehicles available for hire for each period. This is based on the data uploaded by each licensed operator. Operator upload data is subject to change due to further analysis and verification of the data received from operators who do not submit timely data. As a result, there is a time lag of three months before the data is published. New online functionality was introduced in April to help operators upload their data more securely.

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Operators – Applications received

Period New Renewal Variation Total 09 Dec-05 Jan 13 17 10 40 06 Jan-02 Feb 17 24 17 58 03 Feb-02 Mar 23 28 38 89 03 Mar-31 Mar

13 27 19 59

The chart below illustrates the number of operator applications per period.

5 10 15 20 25 30 35 40 09 Dec-05 Jan 2019 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

New, renewal and variation Operator applications

New Renewals Variation

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  • Last period we received 2,515 renewal applications (2,291 average for the last 12 months) and 2,186

new applications (1,733 average for the 12 months). This is consistent with previous periods.

  • The online functionality remains popular for new private hire applications. In the last four weeks 51

per cent of private hire driver applications were made online. This mainly consists of new applicants.

Licensing – Driver Applications Received

Period New Renewal Total 09 Dec-05 Jan 1393 1724 3592 06 Jan-02 Feb 2003 2537 5311 03 Feb-02 Mar 2033 2219 4912 03 Mar-31 Mar 2186 2515 4701

500 1000 1500 2000 2500 3000 09 Dec-05 Jan 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

New PHV Apps Renewal PHV Apps

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  • Last period we issued 3,527 private hire driver licences
  • The total number of final decisions has reduced due to the additional stages in the assessment process. This

includes the need to pass the topographical assessment with TfL and additional scrutiny on the medical information and DBS disclosures provided.

Licensing – Licences Issued

Period New Renewal Total 09 Dec-05 Jan 392 1870 2262 06 Jan-02 Feb 1018 2269 3287 03 Feb-02 Mar 1082 2183 3265 03 Mar-31 Mar 1145 2382 3527

500 1000 1500 2000 2500 3000 09 Dec-05 Jan 2019 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

New and renewal PHV driver licences Issued

New PHV Licences Renewal PHV Licences

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  • Last quarter we issued 266 revocations in total for drivers, vehicles and operators

Licensing – Driver, Vehicle and Operator Revocations

Period Drivers Vehicles Operators Total PHV PHV PHV 09 Dec-05 Jan 19 41 2 9 52 06 Jan-02 Feb 52 3 6 61 03 Feb-02 Mar 44 10 2 56 03 Mar-31 Mar 55 37 5 97 Total 192 52 22 266

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Licensing – Initial Assessments

  • As at 31 March, new applications were being processed within 5 days and renewal

applications were being processed within 5 days.

2 4 6 8 10 12 09 Dec-05 Jan 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar Days

PHV New PHV Renewal

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Due to the continued high volumes of calls, the average speed of answer has exceeded two minutes. We have recruited and trained five members of staff to fill vacancies within the team and ensure that we are at full head count.

Telephony – TPH driver and operator enquiries

Week Ending Calls Offered to IVR Total Number

  • f Unique

Callers Calls Offered post IVR Calls Answered Average Speed Answered (h:mm:ss) Calls Abandoned Average Abandoned Time (mm:ss) Average Time Handling (h:mm:ss) 13/01/2019 23,644 8,998 9,552 6,384 0:16:24 3,155 00:07 0:06:55 20/01/2019 17,857 8,101 9,564 6,218 0:16:28 3,328 00:07 0:06:51 27/01/2019 18,227 7,714 8,612 5,450 0:18:45 3,130 00:08 0:07:10 03/02/2019 16,094 7,846 9,429 6,721 0:12:51 2,678 00:06 0:06:55 10/02/2019 23,239 8,379 9,265 6,849 0:11:42 2,415 00:07 0:05:53 17/02/2019 19,100 9,499 12,540 6,889 0:25:12 5,649 00:12 0:06:26 24/02/2019 18,255 8,931 9,831 6,281 0:18:06 3,549 00:09 0:06:37 03/03/2019 19,410 9,477 11,863 6,890 0:23:18 4,972 00:11 0:06:29 10/03/2019 21,579 9,286 10,698 6,388 0:23:20 4,309 10:12 0:06:06 17/03/2019 18,564 8,983 10,690 7,451 0:14:34 3,223 06:44 0:06:00 24/03/2019 17,739 7,748 11,518 7,463 0:15:37 4,046 07:03 0:06:16 31/03/2019 16,300 7,565 9,640 6,345 0:15:14 3,281 06:39 0:06:39

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Licensing – Topographical Assessments

  • The average first time pass rate has increased significantly over the three periods. We

believe this is due to full transition to the online Topo test and an increase in demand for training, combined with longer lead in times for those taking tests.

  • The overall pass rate from scheme start (October 2016) to date is still tracking at:
  • First time pass rate = 46%
  • Second time pass rate = 49%
  • There are eight approved centres with assessments being delivered by TfL staff at those
  • centres. There is sufficient capacity in the test centres to cope with demand. This will be

kept under review.

Period

  • No. of overall tests

taken First time pass rate Retest pass rate 09 Dec-05 Jan 2019 1741 51% 56% 06 Jan-02 Feb 1837 53% 53% 03 Feb-02 Mar 2048 55% 56% 03 Mar-31 Mar 1935 58% 56%

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Topographical Assessments - Invitation to book a test

Licensing teams review all private hire driver applications to ensure that the driver meets the mandatory requirements and has submitted a complete application. Subject to this assessment, the Licensing team then write to applicants inviting them to book an assessment. All assessments are made via the TfL booking team.

wk1 wk2 wk3 wk4 Topo Info Letter 237 282 194 189 Average Number of Working Days Waited 3 3 3 6 1 2 3 4 5 6 7 50 100 150 200 250 300

Average Number of Days Invitation Letters

There was a decrease in the number of invitation letters sent in week three and four. This was due to the festive period. That said, all invitation letters are being sent within the agreed service level.

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Period Calls Offered Calls Answered Average Speed

  • f Answer

(hh:mm:ss) Calls Abandoned Avg Abandon Time Avg Call Handling Time (hh:mm:ss) Period 10 4,963 3,449 0:19:07 1,501 12:44 0:06:14 Period 11 6,068 4,946 0:05:14 1,114 08:32 0:05:55 Period 12 7 ,818 5,229 0:10:27 2,577 08:01 0:05:05 Period 13 7 ,464 5,119 0:11:24 2,325 07:14 0:05:00

We aim to answer 80 percent of calls within two minutes. Increased call volumes across licensing has seen call volumes for topographical assessments increase significantly. We have increased resource in the bookings team to help alleviate the pressure.

Topographical Assessments – Call Answer Times

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Vehicle Inspection Telephony (Average Call Answer Time)

  • We continue to experience high call volumes, which are not reflective of historic trends, and are working closely with
  • ur contractor, NSL, to address this and to reduce average handling times.
  • NSL has employed additional staff and continues to explore further interventions that will reduce call wait times and

reduce the need to call (online bookings).

5,000 10,000 15,000 20,000 25,000 30,000 2 4 6 8 10 12 14 09 Dec-05 Jan 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar Calls Minutes

  • Avg. Call Answer Time (only NSL)

Target Total Calls in (only NSL)

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  • The first time pass rate for private hire vehicles has decreased to 77 percent in the last month.
  • Quality monitoring takes place at all vehicle inspection test centres, with two of the six sites checked each

week.

PHV First Time Pass Rate

60% 70% 80% 90% 100% 09 Dec-05 Jan 06 Jan-02 Feb 03 Feb-02 Mar 03 Mar-31 Mar

Target Total

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PHV Fleet Age Breakdown

2000 4000 6000 8000 10000 12000

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 19 20 21 24 >25

Years

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Compliance & Enforcement update

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Notes

This report looks at P10-13 inclusive (09 December 2018 – 31 March 2019) unless

  • therwise stated.

VCC non compliance refers to:-

  • Sat nav/phone holders on windscreen,
  • PHV identifier discs damaged/not fitted/incorrectly displayed
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Total PHV Driver / Vehicle checked

During the last 4 periods, 2,837 drivers and 7 ,590 vehicles were reported for non compliance. Overall the compliance rate is higher than previous months. Driver Checks Compliant % Compliant P10 7,933 7,333 92.4 P11 9,843 9,140 92.9 P12 11,353 10,534 92.8 P13 10,084 9,369 92.9 Total 39,213 36,376 92.8 Vehicle Checks Compliant % Compliant P10 8,195 6,611 80.7 P11 10,214 8,371 82.0 P12 11,912 9,638 80.9 P13 10,458 8,569 81.9 Total 40,779 33,189 81.4

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PHV driver and vehicle compliance

Driver compliance rate has increased from 91 per cent to 92 per cent for the last four periods and vehicle compliance rate remains the same at around 80 per cent.

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PHV compliance – highest contributors of driver non compliance

Compared to the previous three periods there has been a reduction in the number of badge offences, which has resulted in a higher compliance rate. Insurance compliance levels still remain high, despite a slight dip in P12.

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PHV compliance – highest contributors of vehicle non compliance

The most common issue over the last three periods remains lights not working and no replacement bulbs. For the last four periods, non compliance of lights has remained roughly the same, however, there is an increasing trend over the last six months.

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Heathrow enforcement results

There has been a slight dip in the number of checks in P10, however the number of checks in P11-P13 remained constant with the rest of year. Despite the lower number of checks in P10 the compliance rate remained the same as the other three periods.

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Kings Cross / St. Pancras enforcement results

The compliance rate has remained the same in the last four periods. There was a slight dip in checks in P10, however the compliance rate remained the same as other periods.

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Operator inspections

In P10-P13, there were a total of 1,714 operator inspections. Of these inspections:

  • 85.8 per cent were awarded a Cat 1;
  • 6.4 per cent a Cat 2-6;
  • 7

.8 per cent a Cat 7 .

1,472 47 17 122 11 1,350 1,400 1,450 1,500 1,550 1,600 1,650 1,700 1,750

Operator Inspection Category Outcomes

Cat 1 Cat 2 Cat 3 Cat 4 Cat 5 Cat 6 Cat 7 Other Cat 7 Gone Aways

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Operator inspections Cat 7

In periods 10-13, 68 per cent of all Cat 7’s were due to the operator not meeting the required regulatory compliance standards.

11 17 90 15 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% P10 - P13

Operator Inspections Cat 7 Reasons

Gone Away No Longer Trading Regulatory Non Compliance Unable To Contact/Gain Access

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Prosecutions results

Due to case outcomes being delivered at different times, these results are updated with a three month lead time. Prosecutions range from touting, plying for hire, no private hire operator licence etc. to equality act offences. In P10 there were no offences or fines.

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Road and Transport Policing Command (RTPC) – TPH-Policing Team results January – March 2019

Checks Compliant % Compliant PHV Stopped 1,840 1,536 83.4 Activity Outcome No hire & reward Insurance 2 Vehicles seized 2 Drivers reported to TPH for license action 6 TORs Offence PHV Other* Mobile phone

13 26

Defective tyres

42 3

Misc

82 43

No Insurance

2 97

Red Traffic lights

8 1

Seatbelt

8 5

Obscured Vision

17

Controlled Crossing

7

Fog Lights

121 1

Not in proper control

2 1

Excess Speed

2

Total

304 177

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City of London Police activities January – March 2019

Checks Compliant % Compliant PHV Stopped 646 541 83.7 Activity Outcome 18/19 No hire & reward Insurance Vehicles seized Drivers reported to TPH for license action 105 TORs Offence PHV Mobile phone Defective tyres 1 Misc 1 No Insurance Red Traffic lights Seatbelt Obscured Vision Controlled Crossing Fog Lights 1 Not in proper control 1 Excess Speed 3 Total 7