Presentation to Derry City Presentation to Derry City y and - - PowerPoint PPT Presentation

Presentation to Derry City Presentation to Derry City

• Ciaran Nicell – Customer and Insight S
• Martin Mailey – Area Manager Distrib
• Nigel McKee – Senior Project Manager

Date: 11 January 2017

y and Strabane District Council y and Strabane District Council

Senior Manager bution (North West) – Water r

Derry City and Straba ane District Council

Our 8 Custom mer Promises

Capital

Investment Year NIW

*this figure does not include Base Maintenance expenditure on treatment ass

Derry City and Strabane District Council ben This compares favourably with the City’s 8%

PC13 £227.9 2015/16 £95m 2016/17 £101.6 Total £424.

l Investments

Capital Project Spend IW D&S

sets delivered as part of the approx £35M per annum expenditure province wide.

nefits from 9.3% of all NI Water’s capital spend. % share of Northern Ireland’s population.

9m £19.2 m £9m 6m £11.1m .5 £39.3m

Top Inv

In Construction / Recently Comple

Erganagh WWPS Replacement Berryhill Rd, Artigarvan, Sewer Remediation Artigarvan WWTW Carmoney CWB 1 and 2 Refurbishment Londonderry DAP : Buncrana Road Work Package, Stage 2 Magheramason WwTWs

Projects about to start:

Faughan Crescent WWPS, Londonderry. Pumping station and Pump Cottage Row , Eglinton, WWPS, Upgrade/Replace. Tamneymore SR Rehabilitation Foyle Street, Londonderry Feasibility Study Ballymagorry WwTWs Manorwood WWPS Replacement Foyle Springs, Derry Flood Alleviation Carmoney CWB 3 and 4 Refurbishment Bleachgreen WWPS, Londonderry, Upgrade/Replacement Bridge Street WWPS, Strabane

vestments

lete Projects:

ping main upgrade

Closing the Ef fficiency Gap

6

Service Improvement (

ll Performance Assessment (OPA) is a composite measure of a range of targets the Utili

• r the level of service NI Water provides to its customers.

(OPA)

OPA basket of measures

• Risk of low pressure
• Unplanned interruptions
• Hosepipe restrictions
• Customer contact
• Drinking water quality
• Sewage sludge disposal
• Leakage assessment
• Water pollution incidents

(High & medium)

7

ility Regulator uses to

• Sewerage pollution incidents

(High & medium)

• Sewerage pollution incidents

(Low)

• Sewage treatment works

consent compliance

Education A

17 primary schools within the Council area were visi in total.

Activity

sited by the Waterbus in 2015/16 – 1,115 local pupils

urrent Public Initiativ

Smartphone App Leak Reporting Water Bus Use Water Wisely FOG - Fa Oils and Grease

ves

ats d Bag it & Bin it Campaign Winter Freeze Campaign – Pipe Protection

‘Don’t Wait

Winter Campaign launched 14 Novem Running via print, broadcast and onlin Key message – ‘Don’t Wait Insulate’ – Key message – ‘Don’t Wait Insulate’ – your property from potential severe w Full support from Minister for Infrastru at all levels.

Insulate’

mber. ine media. – take preventative action to protect – take preventative action to protect weather while you can. ructure and elected representatives

• NI Water Major Incident Plan
• Tried and tested.
• Compiled by specialists in light of best practice.
• Based on principles of Integrated Emergency Management.
• Incorporates lessons learned from Water Industry experienc
• Annual audit by independent Certifier.
• NI Water Winter Contingency Planning

Preparations

• NI Water Winter Contingency Planning
• Winter plan in place
• Pre-emptive measures taken in advance of the winter period
• Ongoing training and Mock Incident Exercise (October 2016
• Regular Met Office Severe weather warnings and advice.
• Civil Contingency planning and liaison.
• Strategic co-ordination with inter-agency groups.
• Mutual aid arrangements.

. ce. d. 6)

How To Re

• Dedicated 24/7 Elected Representative
• Email : waterline@niwater.com
• Website: www.niwater.com
• Twitter: @niwnews
• Facebook: www.facebook.com/niwater
• 24/7 Waterline for public: 03457 440088

each Us

Hotline: 0345 3006461 8.

Any Qu uestions?