Practice Transformation PIC 5/13/16 Anne Bosco, Sherry Buglione, - - PDF document

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Practice Transformation PIC 5/13/16 Anne Bosco, Sherry Buglione, - - PDF document

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Practice Transformation PIC 5/13/16 Anne Bosco, Sherry Buglione, Christine Close, Joan Dadey, Dianne DiMeo, Deborah Donahue, Kim Dynka, Amy Ferguson Victor, Thomas Filiak, D. Anthony Gray, Denise Hummer, Daphene Johnson, Stevie Kiggins, Andrew

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Practice Transformation PIC 5/13/16

Attendees Anne Bosco, Sherry Buglione, Christine Close, Joan Dadey, Dianne DiMeo, Deborah Donahue, Kim Dynka, Amy Ferguson Victor, Thomas Filiak, D. Anthony Gray, Denise Hummer, Daphene Johnson, Stevie Kiggins, Andrew Long, Stephen Magovney, Tracy Matt, Mary McGuirl, Maureen Mosack, Robert Pompo, Barry Ryle, Melissa Stotts, Nicole Suissa, Lynn Vaccaro, Lisa Volo, Cassie Winter CNYCC: Karen Joncas, Shana Rowan, Kelly Lane, Tammy VanEpps, Peter Nolan, Kate Weidman Discussion Introductions: Karen Joncas, Project Manager karen.joncas@cnycares.org/315-703-2981 Peter Nolan, HIT Project Manager peter.nolan@cnycares.org/315-703-2976 Slideshow Learning Objectives: Transformation Roadmap, Process and Timeline; Recap of Project Charter and Project Team; Transformation Support; PCMH Assessment and DSRIP Tracker Tool; Introduction of Practice Transformation Draft Planning Template for partner review and feedback; Hot Topic: Policies and Procedures. Slide: Transformation Process Roadmap (graphic) Slide: Transformation Roadmap Slide: Transformation Roadmap: Develop plans and strategies Slide: Transformation Roadmap: Implement strategies and prepare for NCQA submission Slide: Transformation Timeline

  • Project charter must include timeline
  • Renewal apps must be submitted by 3/31/17; corporate survey tools must be submitted by

3/31/17. All multi-site and single site practices must be submitted by 9/30/17.

  • Stay tuned for any updates to NCQA retirement schedule
  • Change must be fully implemented at least 3 months before survey submission

Slide: Project Charter Components Slide: Project Team Transformation Support

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Discussion (continued)

  • Transformation Support: CNYCC on-site assessment- Once project charter and project team

is established, Karen will come on site to do baseline assessment. Call for an appointment.

  • Transformation Support: CNYCC - Stay Informed (become CNYCC member, attend PIC

meetings) Slide: Transformation Support-NCQA PCMH Live Q&A Webinar Karen has included the NCQA Customer Training schedule in this presentation or it can be linked as shown below: http://www.ncqa.org/Portals/0/Programs/Recognition/RPtraining/Training_Calendar.pdf?ver=2016- 05-09-105219-097 Slide: Transformation Support – Additional Training Opportunity Karen shared a planned two day training by HANYS scheduled in Saratoga Springs July 13-14. The cost is $500 per participant. Topics include: creating streamlined policies and procedures; care management, care coordination, change management strategies, sustainability, submission documentation, etc. Karen has pursued offering similar training in Syracuse the following week (July 20, 21). Please let Karen know if your organization is interested and how many persons and their role in PCMH you would send. This is just to verify interest and allow for pursuit of available space. Slide: Transformation Support-CNYCC IT Team- Resources include Practice Assessment and DSRIP Tracker tool to be posted to member page on the website. Review of DSRIP Tracker Tool (extensive walkthrough).This is a tool for assessing readiness for NCQA PCMH 2014, as it mirrors the scoring for each standard. This tool has been linked to the DSRIP alignment tool for practices seeking to integrate other DSRIP projects into their strategies. Introduction of Practice Transformation Planning Template- Karen reviewed the draft of the planning template and asked for any initial comments or questions. None were noted. Partners will have time to e-mail or call with any questions, comments or concerns before the final document is rolled out. The final document will include a tab for providing specifics on the organization’s project charter and project team and workforce current and future

  • state. It is expected that these will be due on or about June 30, 2016.

Slide: Transformation Hot Topic Policy/Documented Process/Procedure

  • Policy, documented process, procedure
  • 41 elements require documented processes

Questions/Discussion An attendee whose organization applied for NCQA recognition last year encouraged new applicants to take the 3 months/90 day policy seriously, as their organization did not get credit because of a

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more current date. If a practice has multiple standards in one documented process, it is recommended that the practice be very specific about which section pertains to which factor in the

  • standard. This facilitates NCQA review.

Next PIC scheduled for June 24, 10am – 12pm (Hot Topic: Health Homes)

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Primary Care Transformation PIC

May 13, 2016

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Welcome and Introductions

CNYCC Team

Karen Joncas, PCMH CCE

  • Primary Care Transformation Project Manager
  • E-mail: Karen.Joncas@cnycares.org
  • Telephone: 315-703-2981

 Peter Nolan

  • Health Information Technology Project Manager
  • E-mail: Peter.Nolan@cnycares.org
  • Telephone: 315-703-2976
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Learning Objectives

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Topics

Welcome and Introductions Review of Transformation Roadmap and Process Transformation Timeline Project Charter and Team Review Transformation Support PCMH Assessment and DSRIP Alignment Tracker Review of Draft Planning Template Hot Topic- Policy/Documented Process/Procedure Q & A  Next PIC Meeting June 24, 2016

Hot Topic- Presentation on Health Homes

Learning Objectives

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Transformation Process and Roadmap

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Practice Transformation and NCQA PCMH 2014

Educate Assess Plan Implement Sustain

Transformation Process

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Transformation Roadmap

Transformation is a journey that will continue

post NCQA PCMH submission.

Requires an organization-wide commitment  NCQA Submission could take 18 months Develop project charter, team and timeline To insure sustainability, focus on planning for

the foundational principles

Use NCQA standards as a guide Assess practice against NCQA standards

Existing policies, procedures and workflows Baseline reports to assess opportunities

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Transformation Roadmap

 Develop Plans/Strategies:

  • Patient Access and Continuity
  • Practice Care Team and Training
  • Patient Engagement and Communication
  • Care Management and Self Management Support
  • Care Coordination
  • Quality Improvement- Establish team and initiatives
  • Population Health
  • Behavioral Healthcare Services
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Transformation Roadmap

 Implement Planned Strategies  Prepare for NCQA submission

  • Preparing for submission is not linear.
  • Considerations should be given to the length of time

required to implement change.

  • Priorities should be set based on synergies between

standards.

  • For example: Clinical quality measures: Link with

evidence based medicine, population health strategies and care management and coordination strategies.

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Transformation Roadmap

 Prepare for NCQA submission

  • Review NCQA on-line training on the submission process.
  • Complete final reports- Make sure they support your documented processes.
  • Audit all documentation against the standards for both content, timeliness and

completeness.

  • Complete the final Record Review Workbook.
  • Complete Quality Worksheet and review results with all staff.
  • Upload all documents to the Document Library
  • Submit Final Survey tool.
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Transformation Timeline

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Transformation Timeline

Project charter and plan should include timeline Renewal applications must be submitted by March 31, 2017 (including corporate

applications). Multi-site practice sites must submit by 9/30/17.

Final NCQA Submission Due no later than 9/30/2017 for new applications Change must be fully implemented at least three months before survey submission.

3/17 Implement Policies and Processes, purchase survey tools, All renewal surveys single site and corporate. 7/16 Develop transformation plans and begin implementation and documentation updates. 6/16 Educate and Assess against PCMH standards for Practice Transformation 3/17/17 NCQA New Corporate Application Submission 9/30/17 NCQA Practice Level Submissions 11/17 NCQA PCMH Recognition received
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Project Charter and Team

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Project Charter Components

 Mission and Vision- Focus on Transformation Project Team Communication Plan- amongst team and to practice staff Project Team Decision Making Process Scheduled team meetings-include location and frequency and method Consulting services to be used-if any Process to store documentation and team meeting notes Indicate any current NCQA recognition status Submission plan-(i.e. Multi-site vs. single site, renewal, conversion AND

timeline)

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Project Team

 Physician Champion-Facilitates change, manage resistance, positive tone Project Leader-Facilitates plan development and management, communicates

status throughout team and organization, communicates with CNYCC Project Manager, makes sure success is celebrated!

Clinical Leader-Manages and oversees all clinical functions of the project and

facilitates change with clinical staff

Administrative Leader-Manages and oversees all administrative functions of

the project and facilitates change with administrative staff

Quality Leader-Leads the QI team, HIT Leader Scribe

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Transformation Support

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Transformation Support-CNYCC On-site Assessment

 Current state (assessment) required for all sites for planning  On-site assessment with Karen required for all non-recognized practices  On-site assessment optional for currently recognized practice sites  Schedule with Karen by June 30, 2016

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Transformation Support-CNYCC-Stay Informed

 Become a CNYCC member  Visit website https://cnycares.org/signup/  Create a login name and password  To Access visit CNYCC home page and click on Member login  Attend PIC meetings, visit website calendar for PIC presentations

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Transformation Support-NCQA PCMH Live Q&A Webinar

 Free Customer Service Training Schedule  Ask specific documentation or policy questions  Offered Wednesday’s two times a month-May 25th , June 8th and 22nd (Calendar attached)  Check NCQA website calendar for posted sessions and instructions  http://www.ncqa.org/Portals/0/Programs/Recognition/RPtr aining/Training_Calendar.pdf?ver=2016-05-09-105219-097

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Transformation Support-Training Opportunity

 Primary Care Transformation Training-Offered by HANYS Solutions Advisory Services  Interactive training to help understand the complexities of achieving sustainable primary care practice transformation  CNYCC is pursuing opportunity to offer this training locally. Stay tuned by e-mail and on the website for additional information  Currently offered by HANYS on June 8-9 in NYC and July 13- 14 in Saratoga Springs  http://hanyssolutions.com/pcmh-training

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Transformation Support-CNYCC IT Team

 PCMH Assessment and DSRIP Tracker Tool  Vendor Coordination-Initial meeting -MEDENT June 1, 2016  Other Vendor cohort collaborations  HIT Planning template?  Webinar/tools on vendor selection and EMR project planning (Slides and recording on May 12th Vendor selection webinar)

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PCMH Assessment and DSRIP Tracker Tool

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Features and Benefits

 Can be used as an assessment tool One Stop Shopping for planning-See the standards, documentation and alignments

in one tool

 Sort based on any column(s) or row(s)

  • Which factors require documented processes?
  • Which factors require reports?
  • Which factors align with Meaningful Use?
  • Which factors align with DSRIP project?
  • Possible HIT Use Cases?

PCMH Recognition and DSRIP Alignment Tracker

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Introduction of the PCMH Planning Template

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SLIDE 28 Project Phase 1- Planning, Education and Assessment Start Date Expected Completion Date % Complete Please indicate responsible team member (provide contact information if not included in Project Team tab) Please provide a short narrative on how this planning or implementation step will be accomplished, if the task is not complete. Develop Organization's Project Charter (See Project Charter and Team tab) Develop Practice Transformation Project Team (See Project Charter and Team tab) Validate eligibility with NCQA for PCMH Recognition (New to NCQA recognition only) http://www.ncqa.org/programs/recognition/practices/patient-centered- medical-home-pcmh/before-learn-it-pcmh/pcmh-eligibility Review steps of NCQA Website Roadmap -Begin-Learn It- Through Step # 4 NCQA Flowchart (http://www.ncqa.org/Programs/Recognition/Practices/PatientCenteredMedi calHomePCMH.aspx) Schedule time with Karen Joncas to do Baseline Assessment of PCMH Readiness-PCDC or CNYCC developed tool (Practice Assessment and DSRIP Tracker tool-available on CNYCC Member page ) Review Existing Policies and Procedures against NCQA Requirements and identify policies and processes to be updated Establish Baseline Reporting Process and run currently available baseline reports for practice assessment of current state and identification of quality improvement opportunities Develop Patient Access and Continuity plan (Reference: Standard 1A-C, 2A- 2C) Develop Internal (staff) Communication Plan (Includes how staff will be kept informed and participate in transformation activities and performance results, team huddles, other team meetings (Reference: Standard 2, 6F) Develop Patient Engagement and Communication Plan (including patient experience measurement) (Reference Standard 6C, 6F, 2B, 2D, 4E) Project Phase 2- Planning continued Start Date Expected Completion Date % Complete Please indicate responsible team member (provide contact information if not included in Project Team tab) Please provide a short narrative on how this planning or implementation step will be accomplished, if the task is not complete. Review steps of NCQA Roadmap- During-Earn It- Through Step # 9 Order Free On-line Application and determine eligibility for Multi-Site Application Steps # 5-7 http://www.ncqa.org/programs/recognition/recognition-programs-multi-site- process Develop QI Strategy (including development of QI team and staff roles in quality improvement, select QI Measures, baseline reporting, determine and care disparities and develop Action plans for improvement) (Reference Standard 6, Standard 1A, 3E, 3D) Develop Care Team Strategy (Reference: Standard 2 and http://www.integration.samhsa.gov/workforce/team- members/Cambridge_health_alliance_team-based_care_toolkit.pdf) Develop Strategy and Workflows for Care Management and Self-Support Management (Include Health Home Strategy if applicable) (Reference Standard 4, 3C) Develop Behavioral Healthcare Service Strategy and Workflows (Standard 5B and 2B) Primary Care Transformation/PCMH Project Plan
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SLIDE 29 Develop Care Coordination Strategy (Reference Standard 3A, 4E, 5) Develop Integrated Pallative Care Service Strategy (Partners participating in 3gi only) Create/Update Policies and Procedures to align with PCMH NCQA 2014 Develop strategy and begin implementation of on-going training for Practice transformation activities (Reference 2D) Project Phase 3-Transformation Implementation Start Date Expected Completion Date % Complete Please indicate responsible team member (provide contact information if not included in Project Team tab) Please provide a short narrative on how this planning or implementation step will be accomplished, if the task is not complete. Implement Internal (staff) Communication Plan (Includes how staff will be kept informed and participate in transformation activities and performance results, team huddles, other team meetings (Reference: Standard 2, 6F) Implement QI action plans, monitor improvement and adjust strategy as needed to assure improvement in a clinical, utilization and patient experience measure (Standard 1A, 6) Implement Patient Access And Continuity Plan (Reference 1A-1C,2A-2C) Implement Care Coordination Strategy (Reference Standard 3A, 4E, 5) Implement Care Team Strategy (Reference 2D) Implement Care Management and Self Management support strategy Implement Behavioral Health Strategy (Standard 5B) Complete Mock Medical Record Audits to assess Medical Record Documentation shortfalls (Reference 4A, 3C, 4B, 4C) Develop and implement process to improve documentation opportunities identified in Mock Record Audit. (Reference 4A, 3C, 4B, 4C) Implement Patient Engagement and Communication Plan (Reference Standard 6C, 6F, 2B, 2D, 4E) Project Phase 4-Prepare for Submission Start Date Expected Completion Date % Complete Please indicate responsible team member (provide contact information if not included in Project Team tab) Please provide a short narrative on how this planning or implementation step will be accomplished, if the task is not complete. Review steps and complete Submission software training- NCQA Roadmap- During-Steps # 10-13 Complete Final Report Run Complete Record Review Workbook (Reference 3C, 4B,4C) Complete QI Worksheet/Review Results with Practice staff (Reference 6D-6F) Complete and Submit NCQA Online Application/Fees Purchase ISS Survey tool. Project Phase 5-Submission Start Date Expected Completion Date % Complete Please indicate responsible team member (provide contact information if not included in Project Team tab) Please provide a short narrative on how this planning or implementation step will be accomplished, if the task is not complete. Load Documents to NCQA ISS Tool/Document Library Submit Final NCQA ISS Tool(s) with Document Library-NCQA Roadmap-Step #13
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Transformation Hot Topic- Policy/Documented Process/Procedure

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Policy & Documented Process & Procedure

Policy-Guiding principles which sets organization direction-Example components

  • Statement of Standard (Practice or provider % or number of available same day slots)
  • Monitoring: Frequency and methodology of monitoring supply vs. demand
  • Monitoring: Frequency and methodology of monitoring availability against standard

Documented Process- High level workflow or written process.

Should contain the organization’s name and date of implementation and/or revision.

  • Should outline tasks to explain how policy is implemented.
  • Should include staff roles and responsibilities to meet the process.
  • Should include a process to monitor the stated standard.

Procedure- A how-to-guide.

  • Step by step instructions needed to follow to complete the documented process
  • There may be multiple procedures for each documented process (one for each staff

member).

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Policy & Documented Process & Procedure

 Forty one (41) Elements Require Documented Processes.  All documented processes must be contain the organization’s name and be dated

at least three months prior to submission (including any revisions or updates).

 Be certain that the documented process (or work flow) aligns with the

  • rganization’s stated standard of care (policy).

Documented processes should indicate how that stated standard of care is followed and

  • monitored. If examples or reports are also required, they should validate the process and stated

policy. NCQA reviewers should be able to easily understand how the process aligns with

the practice standard and the NCQA standard.

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Q&A

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Upcoming Meetings of Interest

Primary Care Transformation PIC June 24, 2016 10:00 AM

https://attendee.gotowebinar.com/register/8244238612981452033

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Note: To access our Workshop/WebEx, Please scroll down to the last page to view log in instructions. ET = Eastern Standard Time

NCQA Recognition Programs Free Customer Training Schedule May – 2016 Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 2 3

Diabetes Recognition Program (DRP) Standards 2:00 - 3:00 PM – ET (Telephone)

4

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board -Learn It) 10:00 – 11:00 AM – ET (WebEx & Telephone) Heart Stroke Recognition Program (HSRP) Standards 2:00 - 3:00 PM – ET (Telephone)

5

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Earn It) 10:00 – 11:00 AM – ET (WebEx & Telephone) Use of the Web-based Data Collection tool (DCT) for Diabetes or Heart Stroke Programs 2:00 - 3:30 PM – ET (Web-Ex/Telephone)

6

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Keep It) 3:00 – 3:45 PM – ET (WebEx & Telephone)

7 8 9 10

Patient Centered Specialty Practice (PCSP 2013) Standards Live Q & A Session 3:00 – 3:30 PM - ET (Web-Ex &Telephone)

11

Patient Centered Medical Home (PCMH 2014) Standards Live Q & A Session 2:00 – 3:00 PM - ET (WebEx & Telephone)

12 13 14 15 16 17

Renewing & Converting to PCMH 2014 Live Q & A Session 3:00 – 4:00 PM - ET (WebEx & Telephone)

18

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board -Learn It) 10:00 – 11:00 AM – ET (Web-Ex & Telephone)

19

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Earn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

20

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Keep It) 3:00 – 3:45 PM – ET (WebEx & Telephone)

21 22 23 24

Patient Centered Specialty Practice (PCSP 2013) Standards Live Q & A Session 3:00 – 3:30 PM - ET (Web-Ex & Telephone)

25

Patient Centered Medical Home (PCMH 2014) Standards Live Q & A Session 2:00 – 3:00 PM - ET (WebEx & Telephone)

26 27 28

29 30 Memorial Day 31

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Note: To access our Workshop/WebEx, Please scroll down to the last page to view log in instructions. ET = Eastern Standard Time

NCQA Recognition Programs Free Customer Training Schedule June – 2016 Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board -Learn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

2

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Earn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

3

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Keep It) 3:00 – 3:45 PM – ET (WebEx & Telephone)

4 5 6

Diabetes Recognition Program (DRP) Standards 2:00 - 3:00 PM – ET (Telephone

7

Heart Stroke Recognition Program (HSRP) Standards 11:00-12:00 AM ET (Telephone) Patient Centered Specialty Practice (PCSP 2013) Standards Live Q & A Session 3:00 – 3:30 PM - ET (Web-Ex &Telephone)

8

Use of the Web-based Data Collection tool (DCT) for Diabetes or Heart Stroke Programs 10:00 - 11:30 AM – ET (Web-Ex/Telephone) Patient Centered Medical Home (PCMH 2014) Standards Live Q & A Session 2:00 – 3:00 PM - ET (WebEx & Telephone)

9 10 11 12 13 14

Renewing & Converting to PCMH 2014 Live Q & A Session 3:00 – 4:00 PM - ET (WebEx & Telephone)

15

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board -Learn It) 10:00 – 11:00 AM – ET (Web-Ex & Telephone)

16

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Earn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

17

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Keep It) 3:00 – 3:45 PM – ET (WebEx & Telephone)

18 19 20 21

Patient Centered Specialty Practice (PCSP 2013) Standards Live Q & A Session 3:00 – 3:30 PM - ET (Web-Ex & Telephone)

22

Patient Centered Medical Home (PCMH 2014) Standards Live Q & A Session 2:00 – 3:00 PM - ET (WebEx & Telephone)

23 24 25

26 27 28 29 30

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Note: To access our Workshop/WebEx, Please scroll down to the last page to view log in instructions. ET = Eastern Standard Time

NCQA Recognition Programs Free Customer Training Schedule July – 2016 Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 2 3 4

Independence Day

5

Diabetes Recognition Program (DRP) Standards 11:00 - 12:00 PM – ET (Telephone) Patient Centered Specialty Practice (PCSP 2013) Standards Live Q & A Session 3:00 – 3:30 PM - ET (Web-Ex &Telephone)

6

Heart Stroke Recognition Program (HSRP) Standards 11:00 - 12:00 PM – ET (Telephone) Patient Centered Medical Home (PCMH 2014) Standards Live Q & A Session 2:00 – 3:00 PM - ET (WebEx & Telephone)

7

Use of the Web-based Data Collection tool (DCT) for Diabetes or Heart Stroke Programs 2:00 - 3:30 PM – ET (Web-Ex/Telephone)

8 9 10 11 12

Renewing & Converting to PCMH 2014 Live Q & A Session 3:00 – 4:00 PM - ET (WebEx & Telephone)

13

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board -Learn It) 10:00 – 11:00 AM – ET (Web-Ex & Telephone)

14

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Earn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

15

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Keep It) 3:00 – 3:45 PM – ET (WebEx & Telephone)

16 17 18 19

Patient Centered Specialty Practice (PCSP 2013) Standards Live Q & A Session 3:00 – 3:30 PM - ET (Web-Ex & Telephone)

20

Patient Centered Medical Home (PCMH 2014) Standards Live Q & A Session 2:00 – 3:00 PM - ET (WebEx & Telephone)

21 22 23

24 25 26 27

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board -Learn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

28

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Earn It) 10:00 – 11:00 AM – ET (WebEx & Telephone)

29

Patient Centered Medical Home & Patient Centered Specialty Practices (Getting On Board—Keep It) 3:00 – 3:45 PM – ET (WebEx & Telephone) 30
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Note: To access our Workshop/WebEx, Please scroll down to the last page to view log in instructions. ET = Eastern Standard Time

Workshop/WebEx log in Instructions

For phone sessions: Slides can be accessed from http://www.ncqa.org/tabid/109/Default.aspx#gettingonboardpcmh prior to session. Phone audio for all sessions: Dial-in #: 1-866-505-4013, Participant ID: 7023159766# (you must enter the # key after the code). To view our FREE recorded Software Training on the Online Application and the ISS survey tool click here. To access the NCQA WebEx URL, click on this link: http://ncqaevents.webex.com/meet/RecognitionEducation  Join no more than 5 minutes before an event.  Select the Recognition Program Education meeting.  Click Join.  Enter your name, email, and password.  Password: Ncqa0001 (case sensitive).

Connect to audio: Dial-in #: 1-866-505-4013, Participant ID: 7023159766# (you must enter the # key after the code).