Practice Software for Speech Pathologists Presented by Katrina Otto - - PowerPoint PPT Presentation

Presented by Katrina Otto Train IT Medical Pty Ltd

katrina@trainitmedical.com.au www.trainitmedical.com.au Download from ‘Presentations’ page 9 February 2018, Private Practice Seminar, Sydney

Practice Software for Speech Pathologists

• 1. Explore current medical software options for

speech pathologists.

• 2. Develop a planned approach to increasing use of

digital health technology.

• 3. Discuss privacy and security issues related to

practice technology.

• 4. Digital Health / My Health Record Update

Learning Objectives:

AHPA sponsored free webinar recordings available:

Webinar 1: Medical Software Webinar 2: Contacts and Referrals Webinar 3: Clinical note-taking Webinar 4: My Health Record for allied health providers Webinar 5: National Health Services Directory (NHSD) AHPA website www.trainitmedical.com.au For Webinar recordings and free resources:

What is Digital Health?

Medical Software Telehealth Secure Messaging Wearable technologies My Health Record

Explore current medical software options for speech pathologists. Learning Objective 1:

What software options are available?

20 40 60 80 100 120 140 160

ZEDMED WHITEBOARD EPRACTICE MASTERCARE HEARAID HIPPOCA MP OPTOMATE GENIE OPIE NET MEDICALD IR ECT OR MY PRACTICE (BP ALLIED) FRONT DESK MEDICAL DIRECTOR POWERDIAR Y BP PREMIER COREPLUS CLINIKO OWN CUSTOMISED DATABASE HEALTHKIT NONE

Data from optional question asked at Webinar registration. 200/400 response rate

What software are you currently using?

Software options:

Download spreadsheet

Identified barriers to technology advancement

Cost Knowledge Time Confused by software options

Front Desk features – what do you want?

• Appointments
• group appointments
• Invoicing/Receipting
• billing NDIS
• Banking
• Integration with Xero/MYOB
• Online appointments/SMS
• Patient portal/app
• Self check in option
• Contacts/Referrals
• etc

Clinical features – what are your priority areas?

• Progress notes
• shortcuts/templates
• Letters
• customise templates
• voice to text
• Diagrams, photos
• Patient education
• Recalls, reminder
• Action lists
• etc

1.

Accessible while mobile

2.

Book appointments, and have these display in a daily / weekly calendar preferably that links with iPhone

3.

Record daily activities (phone calls, emails, meetings attended etc.) in individual client records (in 5/6 min blocks) eg single touch timer with ability to add notes later (needs to be editable).

4.

Convert activities into billable hours

5.

Record tasks that need to be completed

6.

Record clinical notes in individual client records

7.

Record referral source & other client details (client details to transfer between all applications)

8.

Bill directly to the NDIS portal

9.

Attach documents and emails, or email from within the system and have the system retain a copy of this email.

10.

Document creation e.g. after creating a Service Agreement within the system you can view online or print; letter template/s, with ability to auto load client details to docs.

11.

Record total package amount for each client, and track billing against this amount (see Available funds / funds used, at a glance)

12.

Allow for block funded and individual funded clients

13.

Interface with an accounting package

Varying priorities

None are perfect, but they’re all adding features

Develop a planned approach to increasing use of beneficial digital health technology Learning Objective 2:

What are your technology improvement goals?

• 1. Explore medical software
• ptions
• 2. Use Secure Messaging
• 3. Write digital health

practice policy

• 4. List actions to improve

privacy, confidentiality & security

• 5. ….

Identify and Prioritise Key Features

• 1. List the key features you require
• 2. Categorise into ‘Must Have’ and ‘Nice to Have’ features
• 3. Prioritise the ‘Must Have’ features
• 4. Assess the suitability of various software products

Sample Requirements List

‘MUST HAVE’ Feature Priority Online Appointments 1 Voice to text Dictation 2 Able to be used on a smart phone 3 User friendly interface 4 Cloud based 5

Compare products

‘MUST HAVE’ Feature Priority Software Product A Software Product B Software Product C Online Appointments

1

Voice to text Dictation

2

Able to be used on a smart phone

3

User friendly interface

4

Cloud based

5

Download selection tool

Planned Approach to Increasing Use

• Plan the introduction of new functions that will benefit

your practice

• Monitor progress
• Communicate with your staff - engage them in the

process, provide training, share successes (collaborate with your speech colleagues)

Try before you buy

• Define your

questions for the vendor

• Ask the vendor for

reference sites (same profession)

• Trial before you buy

A sample of current practice technology options

Appointuit Automed Systems Best Practice Software Doctors Control Panel eRX Express Health Engine Healthily (GoShare) Healthsite HealthLink HotDoc Jayex Solutions Medical Channel MedicalDirector MediRecords Myhealth1st My Online Clinic Surgical Partners Tonic Health Media Tyro Whitecoat

Discuss privacy and security issues related to practice technology. Learning Objective 3:

Confidentiality & Privacy

Privacy in Australia is regulated by the Privacy Act 1988 and the Privacy Act includes Australian Privacy Principles APPs (2014). Each state and Territory has its own legislation in relation to privacy

• bligations. Privacy laws regulate the handling of personal information.

Confidentiality – obligation of people who have access to patient records or communication to hold that information in confidence. Ethical responsibility. Governed by ‘common law’.

Important to have your own Privacy & Confidentiality policies. Important to provide training for all staff.

13

Australian Privacy Principles

• RACGP Privacy Kit: http://www.racgp.org.au/digital-business-kit/privacy/
• Compliance Indicators for the 13 Privacy Principles: http://www.racgp.org.au/download/Documents/Standards/cis-appcompliance.pdf
• 1. Transparency
• 2. Anonymity
• 3. Collection of information
• 4. Unsolicited client

information.

• 5. Notification of collection
• f client information.
• 6. Use and disclosure of

client information.

• 7. Direct marketing
• 8. Disclosure overseas
• 9. Use of government

related identifiers.

• 10. Quality of information
• 11. Security of client

information.

• 12. Access to client

records.

• 13. Correction of records.

Confidentiality & privacy in your practice

• How important is confidentiality & privacy in

speech pathology?

• How you ensure confidentiality in your practice?
• Do you have appropriate access to clinical notes

for your support staff?

• How do client’s access their information?

Information Security

RACGP Criterion 4.2.2 Our practice ensures the security of our patient health information.

► Health information is not left visible. ► Computers are only accessible via individual password. ► Computers have screensavers. ► Communication devices accessible only to authorised staff. ► Electronic data transmitted in a secure format. ► Obsolete paper records are shredded.

Consent

• How do you obtain consent for

transfer of patient health information?

• Consent for collecting patient information

for quality improvements?

• Consent for research activities?

The use of social media has increased the risk of breaches of confidentiality and privacy. The vast majority of cases of breach of confidentiality occur inadvertently.

Do you use Social Media?

How do you document ‘consent’?

How do you collect consent for:

• Sms appointment

reminders?

• Sms clinical contact?

Do you email clients?

Sample only

Consent is important

A goal of Digital Health is to give people greater control and better access to their

• wn health information so they can better manage their own health and be at the

centre of their own healthcare. The My Health Record system is protected by the My Health Records Act 2012. The protections in the My Health Records Act are in addition to those under existing privacy legislation. Once information is downloaded into a healthcare provider’s local records, existing privacy legislation will apply.

Digital Health - My Health Record

My Health Record update Learning Objective 4:

2018 My Health Record Expansion Program

By the end of 2018 most Australians will have a My Health Record

My Health Record in Bp Premier

Acces information eg Discharge Summary or Shared Health Summary

https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/Content/healthcare-providers

Provider Portal

Access test environment

Learn in a test environment

See what My Health Record looks like from a consumer perspective.

Australian Government: 13 Privacy Principles https://www.oaic.gov.au/individuals/privacy-fact-sheets/general/privacy-fact-sheet-17- australian-privacy-principles Australian Government Guide to Securing Personal Information https://www.oaic.gov.au/agencies-and-organisations/guides/guide-to-securing-personal- information Consent Essentials – Avant http://www.avant.org.au/Resources/Public/consent-essentials/ MDA National, Confidentiality and Consent http://www.mdanational.com.au/Resources/Articles-and-Case-Studies/Privacy-and- Confidentiality Using email in General Practice http://www.racgp.org.au/your-practice/ehealth/protecting-information/email/ Secure Communications in General Practice – Product List http://www.racgp.org.au/download/Documents/e-health/secure-communications-in- general-practice-product-list.pdf

Extra learning resources

Resources:

AHPA: www.ahpa.com.au TRAIN IT MEDICAL (Katrina Otto): www.trainitmedical.com.au Free resources for allied health Presentation from 2016 Allied Health Roundtable event FIND YOUR PRIMARY HEALTH NETWORK DIGITAL HEALTH: Australian Digital Health Agency: www.digitalhealth.gov.au Australian Digital Health Agency Allied Health Provider Digital Health Checklist: My Health Record free online training modules Getting Started with My Health Record Train IT Medical commonly asked questions about Privacy and My Health Record

.

Thank you for inviting me

Katrina Otto

katrina@trainitmedical.com.au Twitter: trainitmedical Facebook: trainitmedical www.trainitmedical.com.au/presentations to download a digital version of this presentation & access more free practice resources & blog posts