Welcome: Patient and public engagement forum, 7 August 2013 - - PowerPoint PPT Presentation

Welcome: Patient and public engagement forum, 7 August 2013

Lindsey Mallors Director of Corporate Governance

Welcome to 20 Old Bailey

Edina Ojeifo, Hearings Manager Andrew Wood, Head of Adjudications

How hearings work

Screening Investigations IC Team Case Preparation (Regulatory Legal Team)

Stages of a Fitness to Practise Case

Case Presentation (RLT) Hearings Team Post adjudication team (RLT)

Scheduling

The Hearing – key stakeholders

Scheduling

Case Mgt & hearing Support

Case Presenter Legal Assessor Panel Support Panel Panel Secretary

Public & Parties The Hearing

Team

• 5 hearings managers
• 44 panel secretaries
• 21 hearings support officers
• Up to 32 events per day
• Up to 22 substantive hearings per day

Management Arrangements

Andy Wood Head of Hearings

Team A Neil Allwood Hearings Manager (Aldwych) Team B Thorin Radford Hearings Manager (Aldwych) Team C Edina Ojeifo Hearings Manager (Old Bailey) Team D Lorraine Freeman Hearings Manager (Old Bailey) Team E Asmita Amin Hearings Manager (Aldwych)

Role of the Hearings Manager

• Line management and performance

management of a team of panel secretaries and support officers

• Manage and monitor team’s performance
• Lead the efficient and effective management of

the NMC hearings process

• Ensure delivery of excellent customer service to

NMC’s stakeholders

Role of the Panel Secretary

• Drafting determinations for all hearings
• Responsible for the smooth running of the hearing
• Provides excellent customer service to all stakeholders.
• Advises all participants on the process of the hearing.
• Provides support to the panel in the public session.
• Retires with the panel to provide secretarial support

Role of the Hearings Support Officer

• Provide support and assistance for panel

members and panel secretaries in hearings

• ensure hearing/meeting rooms are

appropriately set up in advance

• provide good customer care for

witnesses/assist on reception

• Update NMC systems within 24 hours of

hearings to enable decision letters to be sent

• n time.

Hearing Locations

London 61 Aldwych (Holborn tube) - 10 hearing rooms 20 Old Bailey (City Thameslink tube) -12 hearing rooms Edinburgh – 2 hearing rooms at George Street Cardiff – 1 hearing room at Temple Court Belfast- hotels

Challenges over the next 2 years

• Achieving 18 month KPI
• 12 Months investigation, 6 months

adjudication

• Improving witness experience
• Reducing adjournment and part-heard

rates

• Improving quality of decisions and decision

making process

• Engagement with stakeholders

Useful telephone numbers

If you are running late or encountering difficulties with travel, please let us know by phoning London Schedulers and the relevant location below; London Schedulers: 020 7681 5836 61 Aldwych reception: 020 7681 5502 20 Old Bailey reception: 020 7681 5600 Edinburgh reception: 0131 624 5000 Cardiff reception: 02920 221022

Any Questions?

Understanding healthcare of people with a learning disability

Clare Lucas Mencap

Discuss draft leaflet

• n quality assurance
• f education

Lucia Owen Standards Compliance Officer

Working together: feedback so far

• We sent out the QA framework for information
• We sent out the outline content page for the

patient information booklet “Your role as a member of the public”

• We have received initial comments from some
• f you
• Today is about getting more ideas about what

you want this booklet to say

Three main discussion topics

• Patients and the public’s role in nursing and

midwifery education

• Patients and the public’s role in supervision of

midwives

• Patients and the public’s role in quality

assurance

Patients and the public’s role in nursing and midwifery education (1)

• You are a key contributor to the development

and progress of the student’s educational progress.

• It is a requirement of NMC standards for pre-

registration nursing and midwifery education that members of the public contribute to programme design and delivery.

Patients and the public’s role in nursing and midwifery education (2)

How you can get involved:

• In the university setting

“We expect universities to involve service users

• r carers in the development of the programme

and this includes recruitment and selection of students.” How you can get involved:

• In a ward, clinic or GP surgery

“At times a student nurse or midwife may ask to

• bserve or treat you in the presence of a mentor.

You have the choice to accept and/or refuse student care, including observations, throughout your care.”

Patients and the public’s role in Supervision of Midwives: suggested content

“You have the right to have supportive care and make personal choices that reflect your preferred maternity care.” “Who is your LSA Midwifery Officer?” “How to contact your Supervisor of Midwives?” “There are many ways you can get involved and information is available in each maternity unit.”

Patients and the public’s role in QA

The Quality assurance framework sets out how lay reviewers can get involved. “Lay reviewer’s involvement is crucial when reviewing nursing and midwifery programmes, as the public’s perceptions will differ to reviewers who are nurses and midwives. It is important that we capture everyone’s views.”

Next steps

Thank you for your contributions!! Please note that this new way of working will be

• ngoing and we hope to continue to collaborate

together in the development of the final document. Additionally, further collaborations are envisioned for future projects, including the revised Code.

Reflecting on the first year of Patient and public engagement forum and moving forward

Lindsey Mallors Director of Corporate Governance

A BIG THANK YOU!

What we have covered over the last year

We have asked you about:

• What patients expect from an effective

regulator.

• What needs to be done to restore public

confidence in the NMC.

• What is patients experience of referring to the

NMC.

• What does good customer service mean.

What we have covered over the last year

You have told us how we can make our materials more user friendly for patients and the public. We have looked at:

• Complaints against nurses and midwives:

Helping you support patients and the public leaflet.

• Referral form for patients and the public.
• NMC website.
• Patient and public newsletter.

What we have covered over the last year

We have updated you on:

• Our response to the Francis Report.
• The progress we are making on our Improvement

Plan.

• Our Engagement commitments and delivery plan.
• The quality assurance of nursing and midwifery

education.

• Our new Council (who some of you met over

lunch on 2 May).

How we use what we learn from you

• We write a summary of the discussions from

each meeting and we share this with you and with our directors. We also publish these on our website.

• We have an action plan so we can follow up the

issues you raise.

Reaching more people

• We are working with the Health and Social

Care Alliance to establish a Patient and public engagement forum in Scotland.

• We will be setting up similar groups in Wales

and Northern Ireland next year.

Moving forward – let’s discuss

• What would the group like to achieve over the

next year?

• Who else would we like to invite to join the

group?

• What topics would you like to cover in the

future?

• Would other members of the group like to

lead sessions?

• Would you like to invite other external

speakers? Any suggestions?

Dates for your diary

Future Patient and public engagement forum meetings:

• Tuesday 19 November 2013
• Wednesday 5 February 2014
• Wednesday 7 May 2014
• Wednesday 9 July 2014
• Wednesday 8 October 2014

Next steps

Next steps

1.

We will create the quality assurance of education leaflet and share this with you for further comment

2.

Use the comments you have made today to help us think about how we can develop this forum for the future

Keeping in touch

• Read and circulate notes of this meeting
• Sign up to our public newsletter
• Follow us on Twitter – @nmcnews
• Just call or email us!
• Lindsey.Mallors@nmc-uk.org

Next meetings

• Next forum meeting on Tuesday 19

November 2013 at 23 Portland Place, London, W1B 1PZ

Thank you