Performance Excellence for Staff Competent staff continually - - PowerPoint PPT Presentation

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Performance Excellence for Staff Competent staff continually - - PowerPoint PPT Presentation

Jul 28, 2023 236 likes •621 views

Performance Excellence for Staff Competent staff continually upgrade their knowledge and skills to meet changing environmental and client needs . Barbara Kusyanto Chief

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PerformanceExcellenceforStaff

Competentstaffcontinuallyupgradetheir knowledgeandskillstomeet changingenvironmentalandclientneeds.

BarbaraKusyanto

ChiefAdministrativeOfficer

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

SessionObjectives

Togetherwewillexplore:

  • Transferringlearningintotheworkplace
  • Externaltrainingsystems
  • Internaltrainingsystems

– Stafforientation – Monitoringsystems – Inservicetraining – Selfstudy – Onetoonesupport – Annualtrainingplans

Toprovideyouwithaframeworkforanannualstafftraining anddevelopmentplanthatencouragesstaffexcellence.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

QualityAssurance– defined

Asystematicmonitoringandevaluationofthevarious aspectsofaproject,service,orfacilitytoensurethat standardsofqualityarebeingmet. Addresses:

  • QualityControl – meetingstandards|exceedingexpectations
  • QualityImprovement – increasingcapacity

Yourorganization’s capacitytodeliver programs&services isdependentonyourpeople.

www.lifesaving.org – ProgramQualityAssurance– What’sYourPlan?

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

QualityAssurance– ‘YourPeople’

Investingin‘yourpeople’ willpayoffsignificantly andprotectyourorganizationandpatrons. Yourleadershipsysteminvolves:

– Performanceexpectations – Stafftraining&development* – Supportsforemployees – Successionplanning

YourPeople= Frontlineworkers,lifeguards,instructors, instructortrainers,supervisors,maintenanceworkers,volunteers.

www.lifesaving.org – ProgramLeadership– What’sYourInvestment?

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Canyouexpectimprovedworkperformanceasaresult

  • fthetime,energyandmoneyyouinvestinstaff

traininganddevelopment? Yes,whenacultureoflearningisfostered. Yes,whentrainingsystemsareutilized. Yes,whenthetrainingsystemsupport“transferof learning” intotheworkplace.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

CultureofLearning defined

Anorganizationalclimatethatnurtureslearning:

  • Future,externalorientation
  • Freeexchangeandflowofinformation
  • Commitmenttolearning,personaldevelopment
  • Valuingpeople’sideas,creativityisstimulated
  • Climateofopennessandtrust
  • Learningfromexperienceisencouraged

*Source:www.skyrme.com/insights/3lrnorg.htm

Investintheirexcellenceandsupportthemtobetopperformers.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

TrainingSystems defined

Theprocesses,programsandactivitiesthat develop,enhanceandimprovetheskills, competenciesandoverallperformanceofits employeesandworkers.

Thesesystemssupportstafftomeet: “EmployerExpectation” or“UniqueFacilityNeeds”

*Source:www.ehow.com

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

TransferringLearning toworkplace

Ensuringthatlearningistransferringintothe workplaceinvolvesthreephases:

  • PreplanningPhase:Ensurealignment&createanticipation
  • DuringPhase: Strivetokeepstaffactivelyengaged
  • PosttrainingPhase: Provideopportunityforapplication&hold

peopleaccountabilitytofollowthrough.

*Source:http://humanresources.about.com

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

TransferringLearning toworkplace

PreplanningPhase:Alignment&Anticipation

  • Trainingisconsistenttoorganization’sculture.
  • Trainingisscheduledinmanageablechunks,over

time.

  • Skills&informationwillbeimmediatelyapplicable.
  • Employeeunderstandshowthetraininglinkstotheir

job.

*Source:http://humanresources.about.com

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

TransferringLearning toworkplace

DuringPhase: StaffareActivelyEngaged

  • Trainingsetsapositive,productivetone.
  • Trainingfocusesonbehaviourallyorientedobjectives.
  • Trainingaddressesreallifescenarios.
  • Trainingaddressesperceived‘atwork’ barriers.

*Source:http://humanresources.about.com

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

TransferringLearning toworkplace

PosttrainingPhase: Application&Accountability

  • Develop‘posttraining’ 30,60,90daysactionplansfor

taskrelatedtothetraining.

  • Provideatrainingpartner,mentororcoach.
  • Havestaffsharewhatwaslearnedwiththeirteam.
  • Provideaccesstoreferencematerials&jobaids.
  • Keepthesupervisorinformed&involved.
  • Supportinformalnetworkthatresultfromthe

training.

*Source:http://humanresources.about.com

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

ExternalTrainingSystems

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

ExternalTrainingSystems:

StaffDevelopment

Externaltrainingopportunities

  • VocationalCertification: Postsecondary|TrainingAgencies
  • SkillProficiency: Postsecondary|TrainingAgencies
  • ContinuingEducation: Conferences|Workshops
  • Longdistance: Webinaires|Teleconference

Thereisconsiderablevalue toaccessingtrainingandcertificationavailable fromastandardsetting,certifyingbodyliketheLifesavingSociety.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

ExternalTrainingSystems:

AccessingtheExperts

Astandardsetting,certifyingbodyis:

  • Viewedasprofessional&recognizedintheindustry
  • Asourceofprograms&servicesbasedon:

research,experience&testing

  • Consistentwithindustrystandard(custom&practice)
  • Viewedasfair&equitable(i.e.unions)
  • Seenasanexternal,neutralsourcebystaff
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April2011 LIFESAVING SOCIETY Staff Performance Excellence

ExternalTrainingSystems:

AccessingtheExperts

AlignmentwiththeLifesavingSocietysupports youractionstomitigateyourliability&risk.

Apoolowner/operatormustconsidertheneedtobe positionedasbestaspossibleintheworstcase scenariositmayface: – Adrowningatitsfacility(i.e.poolpatron) – Seriousinjury(i.e.employeeinjuredonthejob)

Striveforoptimalsafetyforpublic&staff.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

ExternalTrainingSystems:

LifesavingSociety – programs/services

OurQualityAssurancePlaninvolves:

  • Consistent&effectivetrainingproducts
  • Useofapprovedcurriculum
  • Standardizedtrainingmethodologies
  • ACodeofConductthatholdspeopleaccountable
  • Policies&Procedures:inwriting|accessible
  • Investmentintoresearch&testing

Theoutcome,isaconsistent,qualityservicethatmeetstheexpected standard,regardlessofwhodeliverstheprogramorservice.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

StaffOrientation– integration

Itiscriticalthatappropriatesafetyattitudes&workhabits aremodeledbycoworkers.

Requiresonetoonesupport&directsupervision:

  • Supervisorinput: Jobdescription|Performanceexpectations|

regularreviewmeetings

  • BuddyTrainingProgram: Assignnewhirestoanexperienced

workertoorientate&provideongoingcoaching

  • JobShadow: Havenewhires“shadow” avarietyofexperiencedworkers
  • OnetooneTraining: Assignstafftodospecifictaskrelatedtraining
  • Resources:Providereferencemanuals,checklists,etc.
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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Createsystemsthathelpstaffstayontrack:

  • Constantcommunicationtools:factsheetsonnoticeboards|

emailnewsflash|communicationbook|buddysystem

  • Seekfeedback:interview|survey|questionnaires
  • Confirmation:logbooks|checklists|electronicmonitoring(online)

PerformanceDevelopmentPlansincludes:

  • Specifygoals,objectivesandtasks
  • Identifiestools,training,supportneeded
  • Indicatesperformancemeasurements

InternalTrainingSystems:

MonitoringSystems

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

InserviceTraining

Havingan“Inhouse” trainingcapacitywill supportyourstaffdevelopmentneeds:

  • Trainfuture&currentstaffwhen&howyouneed.
  • Streamlinesthecertificationprocess:original|recerts
  • Providesimmediateaccesstoexpertisebythepublic

andcoworkers.

  • Fosterssuccessionplanningatalllevels.
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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

InserviceTraining

Strivetomakeyourstaffinservicetraining& meetingsinteresting&relevant

  • Peoplelearnbydoing:

mockemergencies|skillstations|casestudies

  • Usegameformatstoreinforcenewknowledge:

crosswordpuzzles|Jeopardy|NotsoTrivialPursuit|ScavengerHunt

  • Staffbulletinboards/emailnotices:

miniquizzes|requiredactionsteps|learningjournals

  • Bringinguestspeakers:interviews|debates
  • Rewardparticipation:weeklydraws|treats|certificates|fun
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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

Selfstudy

Activelyinvolvepeopleintheirowndevelopment:

  • Involvestaffinproblemsolving&decisionmaking
  • Giveaddedresponsibilitysuitabletotheirinterest&

talent

  • Delegatespecialassignment(research&development)

– Writingfacilitymanuals – Developingstaffresourcematerials – Developingmarketingmaterials

  • Participationincommitteesand/orvolunteertasks

research|developingpersonalnetworks|influencingdecisions

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

Selfstudy

Considerotherwaystoencourageexcellence.

  • Reimbursecoursefeesafteracertainnumberof

hoursworked(allorinapart)

  • Payforprofessionaldevelopment(coursesorrecerts)
  • Allowforsabbaticalsorextendedleavesofabsence

forlongtermemployees

  • Providescholarships&bursaries(DBPerksLeadership

Scholarship)

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

OnetooneSupport

Thereisadifference intherelationship

Coach Mentor

Taskrelated Life

Arena

Teamwork/performance Affirmation/learning

Personalreturns

Position Perceivedvalue

Sourceofinfluence

Comeswiththejob Selfselecting

Relationship

Specificagenda Facilitatorwithnoagenda

Role

Performance Individual

Focusison

*Source:www.coachingandmentoring.com

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

OnetooneSupport

Thesepeoplecanbebothinternal&externaltoyourorganization.

Communityleaders&championsarekey influencers:

  • Leaders arepeoplewhohavedirectinfluencesover

yourstaff&volunteers

  • Champions arecredibleleaderswhomyoucancount
  • ntoenthusiasticallysupportyourprogram
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April2011 LIFESAVING SOCIETY Staff Performance Excellence

AnnualTrainingPlans

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

AnnualTrainingPlan

OperationalConsiderations:

  • Organizationalgoals,objectives,criticalneeds(why)
  • Organizationalpolicy&procedure(whatisrequired)
  • Deliveryconsiderations(who,what,when,where)
  • Budget&resourceconsiderations(howoften,whoteaches,etc.)

Annualtrainingplansmustbeacriticalpartofyourbudget.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Considertheorganization’sneedsasawhole:

  • Missionstatement:whatisyourpublicmandate?
  • Goals&objectives:whatoperationalgoalsneedtobemet?
  • Criticalneeds:whatissuesneedtobeaddressed?

InternalTrainingSystems:

AnnualTrainingPlan

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Organizationalpolicy&proceduredetermine:

  • Staffperformanceexpectations:

(knowledge|skill|judgment|fitness)

  • Certificationvs.noncertification
  • Compulsoryvs.optional
  • Paidvs.nonpaid
  • Frequency

InternalTrainingSystems:

AnnualTrainingPlan

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Staffperformanceexpectationsinvolveknowledge, skill,judgment&fitnessintheseareas:

  • Operational
  • Certifications
  • SafetyTraining
  • EmergencyProcedures
  • Education&Proficiency

InternalTrainingSystems:

AnnualTrainingPlan

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

AnnualTrainingPlan

Schedule– SampleFramework:

Safety Training Education& Proficiency Emergency Procedures Certification Operational

October December July– September April– June January March

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Deliveryconsiderationsinclude:

  • Whoprovidesthetraining(internalvs.external)
  • Whattopics(certification|meetings|inservices)
  • Whomustattend(allstaff|instructors|lifeguard|volunteers)
  • Whentoschedule(individualstaffneeds|staffshifts|offhours)
  • Wheretoholdthetraining(office|classroom|pool|offsite)
  • Timeframes(preseason|annual|1hour|allday)

InternalTrainingSystems:

AnnualTrainingPlan

Routineschedules&longrangeplanninghelppeopletoorganize theirtimetoattendmeetings&inservicetrainingsessions.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

AnnualTrainingPlan

PotentialInserviceTopics:

  • Lifeguards:spinals|incidentreports|firstaid|scanningdrills
  • Instructors:learntoswim|adaptedaquatics|scuba|seniors
  • Frontlinestaff:memberrelations|rentalpolicy|registration
  • Crosstraining:emergencyprocedures|registration|customerservice
  • Managers:supervisoryskills|crisismanagement|regulations

Staffperformanceexpectationsinvolve knowledge,skill,judgment&fitnessintheseareas.

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

InternalTrainingSystems:

AnnualTrainingPlan

AccessingLifesavingSocietyprograms:

  • Certifications:

LifeguardFitnessSkills|PreschoolProficiency|CPRUpdate

  • LessonPlans:

SwimforLife|SwimtoSurvive

  • ProfessionalDevelopment:

LifeguardPositionAnalysis|SEEAuditor

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Regularlyscheduledmeetingsarepartofthe AnnualTrainingPlan:

  • Aperpetualagendaalwaysincludessomeelementof

traininganddevelopment

  • Usethistimeintroduceorreinforcethetraining
  • Providetimeforfurtherdiscussion&feedback

InternalTrainingSystems:

AnnualTrainingPlan

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

Questions&Answer…

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April2011 LIFESAVING SOCIETY Staff Performance Excellence

What’sNext

Goingbackhome,backtoyourcommunity.

  • Beresolved hire&maintainadynamicstaffteam
  • Askforhelpfromyourpeers,managers&the

LifesavingSociety.

Refuel

  • Considerpotentialstrategies&deliveryneeds
  • Developyourannualtraining&developmentplan
  • Takeisonestepatatime

Restrategize

  • Takeananalytical,honestlookatwhatisgoingon
  • Beclearonyourorganizationalgoals

Rethink

Thisisadynamiccomplextask,wecanfindsolutions together&learnfromeachother.

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MakingAlberta&theNWTthesafestplacetolive,work,&play.

TheLifesavingSociety

enhancesthequalityoflifeofAlbertans&Northernersby Settinghealthandsafetystandardsandcollaboratingwith partnersforinjuryprevention,sport,recreationandactive livinginitiatives.

Wearereadyandabletosupport youinachievingyourgoals. experts@lifesaving.org www.lifesaving.org