peopleMAGIC... WINNER of Microsoft Code For Best Human Capital / - - PowerPoint PPT Presentation

WINNER of Microsoft Code For Honor 2014 Large Enterprise Software Best Human Capital / Talent Management Solution

Performance Management Employee Engagement Employee Development

Creating peopleMAGIC...

peopleMAGIC

When organizations remove the hurdles their employees face, engage with them on their needs and nurture and develop them, they create an extraordinary culture where employees unleash their potential, set new standards of excellence and create wonders.

And it is made possible by Synergita’s Cloud based Employee Performance Management and Engagement Solution We call it peopleMAGIC

Building Blocks of Employee Performance Management BUILDING BLOCK 2 BUILDING BLOCK 3 BUILDING BLOCK 1

SMART GOALS CONTINUOUS FEEDBACK & PEER RECOGNITION PERIODIC REVIEWS / CHECK-INS

• Synergita is a Continuous Employee Performance

Management, Development & Engagement Software

• Helps in building a world-class company culture

driven by employee recognition

WHAT IS SYNERGITA?

Goals & Achievements Continuous Feedback Recognitions Check-Ins Annual Reviews

Focus on Holistic Employee Development

Great Place to Work companies

OUR GLOBAL CUSTOMERS

SMART GOALS

M A K E W O R K L I F E M E A N I N G F U L

BUILDING BLOCK 1

SMART GOALS

• Set SMART goals for each employee
• Update and track goals on periodic basis
• Analyze the achievements

S M A R T

Define clear goals addressing WHERE? WHAT? WHY? WHICH? Measure Goals to monitor the progress and success Goals Achievable with good performance Realistic goals that match with

• rganization goals

Objective should include a Time limit which will enable better planning

BUILDING BLOCK 2

CONTINUOUS FEEDBACK & PEER RECOGNITION

L E A D S T O H I G H E R E N G A G E M E N T

WHY CONTINUOUS FEEDBACK?

People love to hear feedback about what they’re up to

01

Real time feedback helps you learn, grow and deliver results

03

PRINCIPLES OF EFFECTIVE CONTINUOUS FEEDBACK & COACHING

Provide Support without Removing Responsibility Ask for Help and Encourage Involvement Listen Actively and Respond With Concern Maintain and Enhance Self Esteem

Team members want to know how you’re feeling about them in relation to their performance Team members who feel valued are more willing to share responsibility, confront challenges, and adapt well to change. Involvement increases the chance that innovative ideas and solutions will surface. As a manager, you are in a special position to provide support to your

• team. This may include advising,

mentoring, and providing needed resources, reassigning duties, and clearing roadblocks.

Share Thoughts, Feelings, and Rationale

BUILDING BLOCK 3

PERIODIC REVIEWS / CHECK-INS

D Y N A M I C E M P L O Y E E E VA L U AT I O N

11

Continuous Feedback

GOALS Pulse Check-in Annual Reviews

01 02 03

Expectations are set on first day of employment or at the beginning of the year. Determine the tempo for talks. Minimum 4 x per year. Weekly meetings - short duration. 10-15 minutes of real-time feedback and coaching. Structured conversations. Team member answers brief questions that look back - look

• forward. Reflect on past performance and

your contribution. Look forward: set expectations and predict impact of your work.

WORKING IN CADENCE

SYNERGITA – QUICK LOOK AT THE FUNCTIONALITIES

KEY PROCESSES STREAMLINED THROUGH SYNERGITA

• Automate to Save Time and Effort
• Reduce Manual Errors
• Focus on Employee Development and Engagement
• “Know Your

Employee” from Entry to Exit

• Performance

Appraisal/Review Process

• Talent

Development Process

• 360

0 Feedback

Process

• Continuous

Feedback Process (Rewards and Recognition)

• Appraisal

Letter Distribution

01 02 03 04 05 06

Know your employee Engage employees Promote employee, rotate job, etc. Manage history Capture exit interviews

KNOW YOUR EMPLOYEES – ENTRY TO EXIT

Set Goals Self Evaluation Peer & Manager’s feedback + recommendation Approval from Dept. Head / HR One on One meeting Appraisal paper distribution & Employee Acceptance

PERFORMANCE APPRAISAL / REVIEW PROCESS

Employee specific Development Plans Managers recommend training courses to employees Record achievements Provide feedback Use in appraisal cycles

TALENT DEVELOPMENT PROCESS

Provide continuous feedback Rewards and recognition Score points Redeem points

CONTINUOUS FEEDBACK PROCESS

Design the feedback form Nominate Peers (Respondents) Self Evaluate the feedback form Solicit response from the respondents Do perception analysis between self review and respondents feedback Come up with action items addressing the gaps

360 DEGREE FEEDBACK PROCESS

Export the Employee rating to Excel Do the salary computation in Excel Import the rating and salary revisions to Synergita Create Letter Template(s) Associate letter template, employee rating & Salary revision Publish to Employees Employees view/download Revision Letters Online

SALARY REVISION LETTER DISTRIBUTION PROCESS

INTEGRATION WITH OTHER SYSTEMS

VALUE PROPOSITIONS

 Disruption Insta-Go 100% Compliance HR Elevates to being a strategic partner Personal Touch Peace of Mind

KEY DIFFERENTIATORS

  Disruption  WOW Features  Digital Cockpit  Insta-Go  Easy Administration  Works the way you want it to

SECURITY PRACTICES FOLLOWED BY SYNERGITA

• Compliant with OWASP standards
• Security Tested with VERACODE
• Hosted on Amazon Cloud
• Protected by Thawte SSL
• Secured Multi-Tenant Architecture
• Data level security through access

control mechanisms

TECHNOLOGY STACK

WE PROMISE DISRUPT

UPTION ON

We understand how stressful and challenging performance management and employee development is, particularly when you make changes to how it is traditionally done in your organization.

Which is why Synergita’s Promise of Disruption ensures Peace of Mind.

Our Promise is

 We will get you up and running rapidly, seamlessly integrate with existing data systems while embracing or customizing your existing and familiar processes  We are always there for you - before, during, and post rollout, and  You will experience a personal touch across all interactions

ADVANTAGES OF SYNERGITA

Easy to Set Goals & Track Achievements Light Weight Easy to Configure Actionable Insights

SOFTWARE EDITIONS

Gold Silver

• Capita is a leading provider of business process management and integrated professional

support service solutions

• The organization operates with a work force of 75,000 dedicated professionals across UK,

Europe, South Africa &

• India supporting clients across industries such as government, education, transport,

health, life, pension and other private sector organizations

• Capita was doing its Employee Performance Appraisal through an Excel based manual

process which was time consuming. They were on the lookout for a change

CAPITA’S TRANSFORMATION FROM EXCEL TO EXCEPTIONAL WITH SYNERGITA

Pain Points Wake Up call

• Huge delays in performance review process,

timelines not met

• One-on-one meetings skipped & appraisals

completed without employee feedback

• HR team had no visibility of process
• Normalization took longer with multiple levels
• f approval
• Appraisals took all time, HR team had no

time for employee engagement Employee dissatisfaction echoed in an internal town hall & HR team decided to implement a good performance management system within 3 months

CAPITA’S TRANSFORMATION FROM EXCEL TO EXCEPTIONAL WITH SYNERGITA

Synergita’s peopleMAGIC

Goal Setting

Synergita helped save,

• 43% of the time that an employee spent on goal setting
• 67% of the manager’s time that was spent on setting, reviewing & revising employee goals
• 85% of HR team’s time, which they now spend on employee engagement

Appraisal Process

Synergita helped save,

• 60% of the manager’s time spent on employee performance assessment,

review and follow ups

• 75% of the HR’s time spent on initiating feedback cycles, follow-ups, reviews,

attending to appeals & completing appraisal process

Normalization Process

With Synergita Capita was able to derive bell curves through the software and the entire normalization process was completed within 3 days. Synergita helped save,

• 90% of the manager’s time spent to derive bell curve for their team members
• 80% of the HR team’s time spent to arrive at overall organization specific bell

curve

CAPITA’S TRANSFORMATION FROM EXCEL TO EXCEPTIONAL WITH SYNERGITA

Customer Benefits

• Capita’s employees are now able to assign their goals within a
• week. Synergita rates goals based weightage and in turn rates

employee performance based on goal accomplishment

• Capita’s entire performance management process is now

completely automated with two cycles in a year

• Capita has completed its first (mid-year) appraisal cycle in less

than a month‘s time and annual appraisal cycle in less than 2 months’ time. Earlier the manual appraisal process took 3-4 months

• Now HR team has complete visibility of process and are able to

spend more time in employee engagement activities

RADISSON BLU GRT A LEADING FIVE STAR HOTEL EXPERIENCES peopleMAGIC WITH SYNERGITA

Since 80% of work is done manually the dependency

• n

skilled employees is high hence quality

• f

customer service is directly linked to the ability to retain the good performing employees Radisson Blu GRT’s Passport to success, a program to track, maintain and award employee performance was manual and needed automation Pain Points

RADISSON BLU GRT A LEADING FIVE STAR HOTEL EXPERIENCES peopleMAGIC WITH SYNERGITA

Synergita’s peopleMAGIC

Procedure Certificates Standard Operating Radisson Blu’s employees are required to hold valid SOP (Standard Operating Procedure certificate) for handling responsibilities like guest check-in, travel desk. Synergita effectively manages these employee certificates and ensures click of button retrieval Rewards & Recognition (BRAVO) Radisson Blu carries out its employee rewards & recognition program “Bravo” through Synergita Analytics & Reports Click of button advance analytics reports on employee performance, training requirements, strength/weakness analysis Guest Feedback Synergita integrates with a Radisson Blu GRT’s Medallia Customer Feedback management software to import end guest feedback data and makes it available in the automated system to rate employee performance

RADISSON BLU GRT A LEADING FIVE STAR HOTEL EXPERIENCES peopleMAGIC WITH SYNERGITA

Analytics & Reports Central repository for all talent data, work experience, skill set/certifications and standard operating procedure certifications. Performance Management Customer feedback automated and integrated with performance management, enabling effective employee appraisals to to conducted when needed Employee Training Synergita advance analytics tracks & showcases employee training records, ensuring effective employee training management Process Audits Synergita also manages several audit reports specific to hotel industry and considers the audit scores as one of the performance indicators for the employees

Synergita not only helped Radisson Blu GRT automate its performance management process but also created an extraordinary culture where employees unleash their potential, set new standards of excellence and create wonders which we call peopleMAGIC

AUTOMATING EMPLOYEE PERFORMANCE MANAGEMENT FOR A LEADING FINANCIAL SERVICES COMPANY IN THE US

• PAi is a leading financial services company which has been providing financial

products and services to people for more than 30 years

• They administer 401(k) plans for more than 190,000 participants, 7,000

financial advisors and manage more than $3 Billion in retirement assets

• The lookout was for a Talent Management software that helps conduct

periodic reviews at reduced time and cost, improves efficiency and speed of

• process. Yes, they found Synergita

Synergita’s peopleMAGIC

Synergita was able to integrate with PAi’s intranet portal & was available to all employees under the same portal- roof Easy to Access Employee data including the reporting hierarchy and organization structure is available in each employee’s dashboard Employee Data Pai believed in nurturing employee talent by continuous mentoring and support than an annual appraisal process Talent Management

AUTOMATING EMPLOYEE PERFORMANCE MANAGEMENT FOR A LEADING FINANCIAL SERVICES COMPANY IN THE US

• Monthly one-on-one discussions with managers
• Monthly goal assessment and evaluation
• Social recognitions for employees
• Qualitative Employee Evaluation: Synergita enabled monthly interactions which

facilitated qualitative evaluation of employee performance than a quantitative approach

• Automated Employee Notifications
• Synergita Employee Dashboard: Synergita Employee Dashboard and detailed

status reports helped tracking the status of monthly meetings effectively Synergita enabled

• Synergita enabled both annual and monthly goal setting
• Employee sets self-goals manager reviews and approves/provides feedback
• Synergita captures MoM(training suggestions, employee responses) of one-on-
• ne meeting for future tracking

Goal Setting & Evaluation

AUTOMATING EMPLOYEE PERFORMANCE MANAGEMENT FOR A LEADING FINANCIAL SERVICES COMPANY IN THE US

Customer Benefits

• Synergita incvreased the efficiency of performance of the review process

by 75%

• Cost of doing performance management exercise was reduced by 60%
• PAi is now enabled to conduct monthly and yearly performance reviews

through Synergita

Synergita not only helped increase efficiency and reduce cost of performance management process but also created an extraordinary culture where employees unleash their potential, set new standards of excellence and create wonders, which we call peopleMAGIC

info@synergita.com www.synergita.com

THANK YOU