PALYJA PALYJA The W he Water ater O Oper perat ation on f - PowerPoint PPT Presentation

PALYJA PALYJA The W he Water ater O Oper perat ation on f for or Wes este tern J n Jaka akart rta 6 March 2013 1 PT PT PAM LYON PAM LYONNAISE JAYA JAYA

HISTO HISTORY AND AND BACK BACKGROUN UND 2 2

HISTORY HISTORY UPP BARAT UPP PUSAT UPP SELATAN Eastern part of Jakarta since Western part of Jakarta since February 1 st 1998. February 1 st 1998. 25 years concession contract. 25 years concession contract. CILIWUNG RIVER June 1997 : Cooperation Agreement between PAM PAM Jaya (DKI Water Operator) and Sue Suez Environnement (Western Jakarta) and with Thames Water (Eastern Jakarta) : boundary of Ciliwung River. Form of Cooperation: Delegation of PAM Jaya water service to the private operators by way of concession. Utilities’ asset will be returned to PAM Jaya after the end of cooperation period. 3 3

INSTI TITUT TUTIONA IONAL S L STAKEHO EHOLDE LDERS M RS MAPPING ING 4 4

PALY ALYJA JA S SHAR HARE H E HOLD OLDIN ING 51% 49% Suez Environnement Astratel Nusantara Tbk . * Astrat * Astratel el is fully is fully owned owned by PT Astra by PT Astra Intern Internat atio ional al Tbk 5 5

PALY ALYJA JA SCOP COPE Water supply Water suppl - Produc Production on - Distri Distributi tion - Custom Customer servi service ces (metering – billing – collection) - Mainte Maintenanc nce & & Repair Repair - Invest Investment nt Contract p performances measured i in terms o of “ Technical Techni al Target Targets and and Servic Service Stand Standard rds “ 6 6

PALY ALYJA JA S SNAP NAPSH SHOT A T AS O OF 2 2012 012 ≈ 4.5 million Population 407,000 Connections ≈ 5,300 km Network 159,8M m 3 Volume Billed 2012 ≈ 1,400 Employees ≈ 1,171 BIDR Revenue 2012 ≈ 1,7 BIDR * 7 Investment * 1998-2012

HEALTH AND SAFETY HEALTH AND SAFETY 8

HEALTH AND SAFETY HEALTH AND SAFETY 2010 2011 2012 Frequency rate 2,7 0,403 0,79 (target 2.1) Severity Rate 0,01 0,008 0,0012 . (target 0.08) Fatal Accident 0 0 0 Medical check up for all PALYJA employees Vehicle Rate Accident **frequency rate: Num ber of accident per total of hours worked by all em ployees. ***severity rate: Num ber of days away from work due to work place injury or illness per total num ber of hours worked by all em ployees. 9

Water Water Oper Operati ting Syste System 10 10

JAKA AKART RTA MAI AIN W N WATE ATER R R RESO ESOUR URCES 1% 1% 61% 33% 4% 11 11

PALY ALYJA JA W WATE ATER T R TREA REATM TMENT NT PLAN LANTS TS A AND D ND DISTR ISTRIBU BUTIO ION CENT ENTER ERS BTW Cikokol WTP Max 100 l/s Pejompongan 1&2 Max 2000 + 3600 l/s DCR 4 2,200 l/s Raw Water PJT-II DCR 5 1,100 l/s Max 6200 l/s BTW Cisadane Max 2900 l/s WTP Cilandak 400 l/s Current water delivery to the system 8.1 m 3/sec 12 12

WATE ATER T R TREA REATME MENT P T PLAN LANTS TS AND M ND MAJOR AJOR R RESE ESERV RVOIR IRS Pejompongan 1 / Degremont 1953 Capacity: 2,000 l/s  Clarifiers → 6 Accelerators  WTP Capacity Filter → 48 Rapid Sand Filter  Pejompongan 1 2,000 l/s Pejompongan 2 / Degremont 1964 Pejompongan 2 3,600 l/s Capacity: 3,600 l/s  Cilandak 400 l/s Clarifiers → 4 Pulsators  Filter → 34 Aquazur Type T Filter  Taman Kota 150 l/s Cilandak / 1977 & 1999 (Degremont) Capacity: 2 x 200 l/s  Major Reservoir Volume DCR 4 22,500 m 3 Taman Kota / 2012 Capacity: 150 l/s with biological filtration  DCR 5 22,500 m 3 13 13

Distribution Network Distribution Network PALYJA NETWORK - TOTAL Network length: 5,300 300 km km - Network Extension 1,320 320 km km - PALYJA rehabilitation 1,008 008 km km of of pipe pipe. Materials: CI: Cast Iron DCI : Ductile Cast Iron GIP : Galvanized Iron HDPE : High Density Polyethylene PVC : Polyvinyl Chloride STL : Steel Others : Asbestos-Cem ent and unknown 14 14

Network maintenance Network maintenance 2012 Figures More than 63,000 Visible and invisible leaks repaired HELIUM DETECTION: 4,665 km of network inspected to find leakages  2,999 invisible leakages detected 15 15

Key Performa formance I nce Indicators cators 16 16

KEY P EY PERFO ERFORMAN ANCE I E INDI NDICA CATOR ORS Volume Sold +6.5 millions m3 Non Revenue Water 37,9% 17 17

KPI KPI improvements improvements - 1998 1998 to to 2011 2011 18

Improvement Improvement of of Supply Supply Conditions Conditions 1998 1998 2012 2012 Continuous Supply Intermittent Supply No Water In 15 years, around 2300 km of pipe have been laid for rehabilitating or extending the network 19 19

TARI ARIFF FFS 20

TARI ARIFF FF S STRU TRUCT CTURE RE S SINCE INCE J JANU ANUAR ARY 2007 007 Governor’s decree. No. 17/2006 Dated: 15 January 2007 Categories Description 0-10 m 3 11-20 m 3 >20 m 3 K I Social Customers 1,050 1,050 1,050 K II Low Income Domestic 1,050 1,050 1,575 K III A Middle Class 3,550 4,700 5,500 K III B Upper Class & Small Business 4,900 6,000 7,450 K IV A Upper Class & Small Business 6,825 8,150 9,800 K IV B Non Domestic 12,550 12,550 12,550 Note: The above tariff grid is based on volumetric calculation only and does not include fixed costs 21 21

TARI ARIFF FF S STRU TRUCT CTURE RE Customer category is defined based on housing surface :  KII : ≤ 28.8 m 2  KIIIA : 28.8 to ≤ 70 m 2  KIIIB : 71 to ≤ 120 m 2  KIVA : > 120 m 2 SOCIAL (KI) LOW-INCOME (KII) MIDDLE CLASS  KIVB : defined based on (KIIIA) the usage of the building or the business activity present in the building. UPPER CLASS & SMALL UPPER CLASS & SMALL NON DOMESTIC BUSINESS (KIIIB) BUSINESS (KIVA) (KIVB) 22 22

CROS ROSS S S SUBS UBSIDI DIZED ED S STRUC TRUCTUR URE Customers, Volume sold and Revenue per Tariff group 23 23

CROS ROSS S S SUBS UBSIDI DIZED ED STRUC TRUCTUR URE Water Tariff per Tariff group (volumetric) Around 83% of customers, consuming ≈ 50% of the water is paying less than the cost of the service W ater Charge (Indexed) Indexed Water Charge 8,102 IDR/m3 Frozen Water Charge 7,248 IDR/m3 24 24

Evolu Evolution of of Cust Customer er data databas ase 1998 / 1998 / 2012 2012 1998 : 201,668 2012 : 407,470 + 52% + 92% + 43% + 78% + 842% + 72% Domestic and in particular low income population (K2 +K3A) benefited the most of Coverage extension and 25 increase in connections 25

ISO ISO Certification Certifications 26 26

Certification Certifications ISO 1 17025 / ISO 9 9001 / / OHSAS ISO 17025: 2000 certification on Laboratory M anagement System Application awarded in 2005 for Central Laboratory and its supporting process . ISO 9001: 2008 certification on Quality M anagement System Application awarded in:  UPP and support process (awarded in 2009)  Water Treatment Plant and its supporting process. (awarded in 2010)  Water Distribution Process and its supporting process, (awarded in 2011)  Customer complaints handling (awarded in 2012) OHSAS Certificate: awarded in 2010 for Occupational Health and Safety . 27 27

NEW EW ISO SO 9001 01-20 2008 C 08 CERTIF TIFICAT ICATION ION Certification for Complaints Handling by Customer Care Department, August, 6 2012 28

CORPORATE CORPORATE SOCIAL SOCIAL RESPONSIBILITY RESPONSIBILITY 29 29

PALY ALYJA JA C CORP ORPOR ORATE TE S SOCIA OCIAL RESPO PONSI NSIBILI BILITIE TIES V S VISION ON WATER FOR ALL ENVIRONMENT - GLOBAL PARTNERSHIP - PALYJA GREEN ON OUTPUT BASED AID COM M UNITY (GPOBA) - DREDGING - M ASTER M ETER - CAR EM ISSION TEST, - W ATER KIOSK - SAVE GROUND W ATER CAM PAIGN - ONE EM PLOYEE = ONE TREE HEALTH & EDUCATION HUMANITARIAN RELIEF - MASS MEDICATION - BLOOD DONATION, DONATIONS AND - SCHOLARSHIP SUPPORT ACTIONS FOR - STUDENT VISIT TO PALYJA DISASTER VICTIM S, FACILITIES M ISSION RELIEF: ACEH, - W RITING CONTEST FOR YOGYAKARTA, SCHOOL STUDENT TASIKM ALAYA & PADANG - W ATER EDUCATION EXHIBITION 30

THANK YOU Melayani Dengan Hati 31 PT PT PAM LYON PAM LYONNAISE JAYA JAYA