PALYJA PALYJA The W he Water ater O Oper perat ation on f - - PowerPoint PPT Presentation

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PT PT PAM LYON PAM LYONNAISE JAYA JAYA

PALYJA PALYJA

The W he Water ater O Oper perat ation

• n f

for

• r Wes

este tern J n Jaka akart rta

6 March 2013

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HISTO HISTORY AND AND BACK BACKGROUN UND

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HISTORY HISTORY

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Western part of Jakarta since February 1st 1998. 25 years concession contract. Eastern part of Jakarta since February 1st 1998. 25 years concession contract. June 1997 : Cooperation Agreement between PAM PAM Jaya (DKI Water Operator) and Sue Suez Environnement (Western Jakarta) and with Thames Water (Eastern Jakarta) : boundary of Ciliwung River. Form of Cooperation: Delegation of PAM Jaya water service to the private

• perators by way of concession. Utilities’ asset will be returned to PAM Jaya

after the end of cooperation period.

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INSTI TITUT TUTIONA IONAL S L STAKEHO EHOLDE LDERS M RS MAPPING ING

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5 51% Suez Environnement 49% Astratel Nusantara

PALY ALYJA JA S SHAR HARE H E HOLD OLDIN ING

* * Astrat Astratel el is fully is fully owned

• wned by PT Astra

by PT Astra Intern Internat atio ional al Tbk Tbk.

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Water suppl Water supply

• Produc

Production

• n
• Distri

Distributi tion

• Custom

Customer servi service ces

(metering – billing – collection)

• Mainte

Maintenanc nce & & Repair Repair

• Invest

Investment nt

PALY ALYJA JA SCOP COPE

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“

Techni Technical al Target Targets and and Servic Service Stand Standard rds

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Contract p performances measured i in terms o

• f

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PALY ALYJA JA S SNAP NAPSH SHOT A T AS O OF 2 2012 012

≈ 4.5 million

Population

407,000

Connections

≈ 5,300 km

Network

159,8M m3

Volume Billed 2012

≈ 1,400

Employees

≈ 1,171 BIDR

Revenue 2012

≈ 1,7 BIDR*

Investment

* 1998-2012

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HEALTH AND HEALTH AND SAFETY SAFETY

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HEALTH AND HEALTH AND SAFETY SAFETY

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**frequency rate: Num ber of accident per total of hours worked by all em ployees. ***severity rate: Num ber of days away from work due to work place injury or illness per total num ber of hours worked by all em ployees.

2010 2011 2012 Frequency rate 2,7 0,403 0,79 (target 2.1) Severity Rate 0,01 0,008 0,0012 (target 0.08) Fatal Accident Medical check up for all PALYJA employees Vehicle Rate Accident

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Water Water Oper Operati ting Syste System

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JAKA AKART RTA MAI AIN W N WATE ATER R R RESO ESOUR URCES

61% 33% 1% 4% 1%

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PALY ALYJA JA W WATE ATER T R TREA REATM TMENT NT PLAN LANTS TS A AND D ND DISTR ISTRIBU BUTIO ION CENT ENTER ERS

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WTP Cilandak 400 l/s

WTP Pejompongan 1&2 Max 2000 + 3600 l/s DCR 5 1,100 l/s

DCR 4 2,200 l/s

Raw Water PJT-II Max 6200 l/s

Current water delivery to the system 8.1 m3/sec

BTW Cikokol Max 100 l/s BTW Cisadane Max 2900 l/s

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WATE ATER T R TREA REATME MENT P T PLAN LANTS TS AND M ND MAJOR AJOR R RESE ESERV RVOIR IRS

Pejompongan 1 / Degremont 1953

 Capacity: 2,000 l/s  Clarifiers → 6 Accelerators  Filter → 48 Rapid Sand Filter

Pejompongan 2 / Degremont 1964

 Capacity: 3,600 l/s  Clarifiers → 4 Pulsators  Filter → 34 Aquazur Type T Filter

WTP Capacity

Pejompongan 1 2,000 l/s Pejompongan 2 3,600 l/s Cilandak Taman Kota 400 l/s 150 l/s

Major Reservoir Volume

DCR 4 22,500 m 3 DCR 5 22,500 m 3

Cilandak / 1977 & 1999 (Degremont)

 Capacity: 2 x 200 l/s

Taman Kota / 2012

 Capacity: 150 l/s with biological filtration

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• TOTAL Network length: 5,300

300 km km

• Network Extension 1,320

320 km km

• PALYJA rehabilitation 1,008

008 km km of

• f pipe

pipe. Materials:

CI: Cast Iron DCI: Ductile Cast Iron GIP: Galvanized Iron HDPE: High Density Polyethylene PVC: Polyvinyl Chloride STL: Steel Others: Asbestos-Cem ent and unknown

Distribution Network Distribution Network

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PALYJA NETWORK

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Network maintenance Network maintenance

More than 63,000 Visible and invisible leaks repaired HELIUM DETECTION: 4,665 km of network inspected to find leakages  2,999 invisible leakages detected

2012 Figures

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Key Performa formance I nce Indicators cators

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KEY P EY PERFO ERFORMAN ANCE I E INDI NDICA CATOR ORS

+6.5 millions m3

Volume Sold

37,9%

Non Revenue Water

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KPI KPI improvements improvements - 1998 1998 to to 2011 2011

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Improvement Improvement of

• f Supply

Supply Conditions Conditions

Continuous Supply Intermittent Supply No Water 19

In 15 years, around 2300 km of pipe have been laid for rehabilitating or extending the network

2012 2012 1998 1998

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TARI ARIFF FFS

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TARI ARIFF FF S STRU TRUCT CTURE RE S SINCE INCE J JANU ANUAR ARY 2007 007

Note: The above tariff grid is based on volumetric calculation

• nly and does not include fixed costs

Categories Description Governor’s decree. No. 17/2006 Dated: 15 January 2007 0-10 m 3 11-20 m 3 >20 m 3 K I Social Customers 1,050 1,050 1,050 K II Low Income Domestic 1,050 1,050 1,575 K III A Middle Class 3,550 4,700 5,500 K III B Upper Class & Small Business 4,900 6,000 7,450 K IV A Upper Class & Small Business 6,825 8,150 9,800 K IV B Non Domestic 12,550 12,550 12,550

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TARI ARIFF FF S STRU TRUCT CTURE RE

SOCIAL (KI) LOW-INCOME (KII) MIDDLE CLASS (KIIIA) UPPER CLASS & SMALL BUSINESS (KIIIB) UPPER CLASS & SMALL BUSINESS (KIVA) NON DOMESTIC (KIVB)

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Customer category is defined based on housing surface :  KII : ≤ 28.8 m 2  KIIIA : 28.8 to ≤ 70 m 2  KIIIB : 71 to ≤ 120 m 2  KIVA : > 120 m 2  KIVB : defined based on the usage of the building or the business activity present in the building.

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CROS ROSS S S SUBS UBSIDI DIZED ED S STRUC TRUCTUR URE

Customers, Volume sold and Revenue per Tariff group

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CROS ROSS S S SUBS UBSIDI DIZED ED STRUC TRUCTUR URE

Water Tariff per Tariff group (volumetric)

W ater Charge (Indexed)

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Around 83% of customers, consuming ≈ 50% of the water is paying less than the cost of the service

Indexed Water Charge 8,102 IDR/m3 Frozen Water Charge 7,248 IDR/m3

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Evolu Evolution of

• f Cust

Customer er data databas ase 1998 / 1998 / 2012 2012

1998 : 201,668 2012: 407,470

Domestic and in particular low income population (K2 +K3A) benefited the most of Coverage extension and increase in connections + 78% + 842% + 43% + 52% + 92% + 72%

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ISO ISO Certification Certifications

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ISO 17025: 2000 certification on Laboratory M anagement

System Application awarded in 2005 for Central Laboratory and its supporting process.

ISO 9001: 2008 certification on Quality M anagement

System Application awarded in:  UPP and support process (awarded in 2009)  Water Treatment Plant and its supporting

• process. (awarded in 2010)

 Water Distribution Process and its supporting process, (awarded in 2011)  Customer complaints handling (awarded in 2012)

OHSAS Certificate: awarded in 2010 for Occupational

Health and Safety.

Certification Certifications

ISO 1 17025 / ISO 9 9001 / / OHSAS

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NEW EW ISO SO 9001 01-20 2008 C 08 CERTIF TIFICAT ICATION ION

Certification for Complaints Handling by Customer Care Department, August, 6 2012

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CORPORATE CORPORATE SOCIAL SOCIAL RESPONSIBILITY RESPONSIBILITY

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PALY ALYJA JA C CORP ORPOR ORATE TE S SOCIA OCIAL RESPO PONSI NSIBILI BILITIE TIES V S VISION ON

WATER FOR ALL

• GLOBAL PARTNERSHIP

ON OUTPUT BASED AID (GPOBA)

• M ASTER M ETER
• W ATER KIOSK

HEALTH & EDUCATION

• MASS MEDICATION
• BLOOD DONATION,
• SCHOLARSHIP
• STUDENT VISIT TO PALYJA

FACILITIES

• W RITING CONTEST FOR

SCHOOL STUDENT

• W ATER EDUCATION

EXHIBITION

ENVIRONMENT

• PALYJA GREEN

COM M UNITY

• DREDGING
• CAR EM ISSION TEST,
• SAVE GROUND W ATER

CAM PAIGN

• ONE EM PLOYEE = ONE

TREE

HUMANITARIAN RELIEF

DONATIONS AND SUPPORT ACTIONS FOR DISASTER VICTIM S, M ISSION RELIEF: ACEH, YOGYAKARTA, TASIKM ALAYA & PADANG

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PT PT PAM LYON PAM LYONNAISE JAYA JAYA

THANK YOU

Melayani Dengan Hati