Overview of Services WA State Physical Therapy Association Teresa - - PowerPoint PPT Presentation

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Overview of Services WA State Physical Therapy Association Teresa - - PowerPoint PPT Presentation

OneHealthPort Overview of Services WA State Physical Therapy Association Teresa Davis, RN, Director of Market Development Kerry Tye, Senior VP Business Operations & Marketing May 11, 2017 Created by and for the local healthcare community,


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1 Created by and for the local healthcare community, OneHealthPort solves information exchange and workflow problems shared across healthcare organizations.

OneHealthPort Overview of Services

WA State Physical Therapy Association

Teresa Davis, RN, Director of Market Development Kerry Tye, Senior VP Business Operations & Marketing May 11, 2017

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Agenda

  • Single Sign-On (SSO) Update
  • Health Information Exchange (HIE)
  • Clinical Data Repository (CDR)
  • Pre-Authorization/Pre-Service
  • Credentialing Update
  • Q&A
  • Introduce Premera
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OneHealthPort

Who We Are

Created in 2002, by and for the local healthcare community, OneHealthPort solves information exchange and workflow problems shared across healthcare

  • rganizations

What We Do

  • Single-Sign-On
  • Admin Simp

– Lead Organization

  • Credentialing Data Collection
  • WA Healthcare Forum
  • Health Information Exchange

– Lead Organization

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Single Sign-On

Reminder: Monthly Webcasts

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Single Sign-On (SSO) Activity

  • SSO started in 2003
  • Total Transactions in 2016 = 20,000,000!
  • As of 12/31/2016:

– Total Organizations = 70,000 – Active Subscribers = 102,000

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OneHealthPort’s Home Page

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SSO Login Page

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CDR Access

  • Testing in the clinical portal is

accessed with a “Test Role Only”

– Assigned by your organization’s SSO Administrator

  • Once testing is complete
  • ther roles are assigned by

your Administrator

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Health Information Exchange (HIE) & Clinical Data Repository (CDR)

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Clinical Data Repository

Clinical Data Repository Initiative Sponsors

  • Washington State

Health Care Authority (Medicaid)

  • Physicians of

Southwest Washington (Managed Medicare)

  • More in the future

Sponsor use for CDR service

– Aggregate data for specific patient populations – Work with specific provider contributors to provide data – Used to create longitudinal health record for patients – Accumulate data for managing contractual obligations and performing analytics

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  • Authenticate

connections

  • Use Provider Directory

to route messages

  • Facilitate exchange of

standard data

  • Host API/web services
  • API Directory
  • Standards Propagation

C-CDA Response to API Query from/to EHR

Push

EHR pushes C-CDA to CDR View only use of the CDR using Portal Sponsor bulk loads claims and eligibility data Sponsor and other authorized parties can access reports and/or data

C-CDA Exchange with the CDR

Clinics Clinics Providers Providers Hospitals Hospitals Authorized Party

Clinical Organization EHRs push C-CDA to CDR after each sponsored patient

  • encounter. After a critical mass of data is

reached, Clinical Organizations can draw C-CDA from CDR into their EHR through the HIE, or view CDR through secure portal.

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Who Should Participate?

Provider organizations that meet the criteria below are required to submit C-CDAs

– Contracted with Managed Medicaid Care Organizations to provide care for patients covered under Apple Health plans – Use a certified electronic health record system (EHR) system – Received Meaningful Use incentive payments – Behavioral health and substance use disorder providers will begin participation in second phase of the CDR initiative later in 2017

  • For specific questions about provider participation

requirements contact the HCA at healthit@hca.wa.gov Enter CDR in the subject line of the email to route your question to the Link4Health team

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CDR Questions

Health Care Authority CDR Initiative

  • Visit HCA website for general CDR information:

www.HealthIT.wa.gov

  • General questions about CDR participation requirements email

HCA Health IT team at HealthIT@hca.wa.gov (Put “CDR” in the subject line)

  • Get started with HCA CDR participation:

http://www.onehealthport.com/hca-cdr

Physicians of Southwest Washington CDR Initiative

  • Get started with PSW CDR participation:

http://www.onehealthport.com/psw-cdr

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Pre-Authorization/Pre-Service

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Pre-Auth Best Practice Recommendations (BPRs)

  • Extenuating Circumstances

– When obtaining a pre-auth is extremely difficult

  • Unable to Know
  • Not Enough Time
  • Timeliness

– Standard Notification timeframes for responding to pre-auth requests

  • Defines type of requests and

corresponding timeframes

  • Meets or exceeds NCQA standards
  • Payer Websites

– Outlines requirements for payers to provide browser capabilities to access pre-authorization and admission notification information

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Payer Website Enhancements

Provider Requested Priority

Provider Administered Medication

  • 11 Requested Enhancements

– Identify excluded benefits – Updated status information – Supporting document requirements for new requests and renewal or extension of services

Worksheet: Provider Requested Priority for Implementation of BPR-Browser Capability Related Enhancement BPR Enhancement BPR Page# Priority Rank 1 -11

 Identify excluded benefits  Use unlisted codes to look up investigational/ experimental services 9 1 (17) 1 p thi Link to supporting documentation requirements, for  New requests  Renewal or extension of current services (if different than new request)  Unlisted codes 9-10 2 (24) Updated status information 14-15 3 (24) 1 p a 10 Include information about ‘Provider Administered Medications’ and ‘Provider Administration of Medications’ on web site, similar to other medical services  Lookup  Specialty Pharmacy  Status Information 3-4, 6 8 9 14-15 4 (31) A n prov – “specialty” Identify when coverage for a service is dependent upon clinical requirement for previously tried services or diagnostic tests 10 5 (33)  Identify services that require a medical review, separate from pre-auth  Able to request a pre-service authorization review of these services 9, 10 10 6 (34) For questions about supporting clinical information – provide check list selection of answers and/or allow for complete entry

  • f information

13 7 (36) Br where ‘High” ranking than “ ”  Identify any ‘professional restrictions’ associated with a service  On auth request form, include question(s) about these restrictions with check list of responses for which authorization will be considered. 9, 10 13 8 (42) Eliminate requirement for provider signature for an authorization request 13 9 (47) When multiple authorization for the same service are required, allow for requesting them at the same time 13 10 (49) Identify ‘specialty’ Pharmacy related information associated with ‘Provider Administered Medications’ 9 11 (57) Priority Legend:  (xx) – sum of all rankings for the enhancement, with lower number having a higher prior  Critical Essential High

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Best Practice Recommendations (BPR)

Online BPR Search Tool Under AdminSimp

  • Search by Category: Claims Edits, HIPAA Transactions, Prospective Review for Medical and Pharmacy
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Workflow Navigator

Pre-Service Search Tool Demo

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Workflow Navigator

www.onehealthport.com/workflow-navigator

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Workflow Navigator

Select from either Pre-Service Processing or Admission Notification

Participating Health Plans Asuris Northwest Health Commercial Asuris Northwest Health Medicare Advantage Cigna Community Health Plan of Washington Kaiser Permanente – Washington Region (formerly GHC) Labor & Industries LifeWise LifeWise Health Plan of Oregon LifeWise Health Plan of Washington Premera Blue Cross Premera Blue Cross Blue Shield of Alaska Regence Commercial Regence Federal Employee Program Regence Medicare Advantage Regence Uniform Medical Plan

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Premera Blue Cross – Visits & Procedures

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Premera Blue Cross – View Medical Policies

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Premera Blue Cross – Check Status of Request

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Workflow Navigator – Carved Out Service

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Workflow Navigator – Carved Out Service

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Workflow Navigator – Carved Out Service

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Pre-Auth – Ongoing Efforts

  • Validation

– Observe provider workflow as they navigate through different sites

  • Meetings with Payers

– Provide feedback from validation findings and what we learn during Lunch & Learns

  • Host Payer Webcasts

– Payers highlight pre-auth tools on their website and allow time for Q&A

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Credentialing

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Legislative Update – Credentialing

  • A new law passed requiring providers and

credentialing entities to use ProviderSource

  • Effective 6/1/18
  • Delegated entities are exempt
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Physical Therapist Provider Source sections that cause the most confusion

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Documents Page Overview

  • Manage Documents
  • Application Documents
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Other IDs and Certifications

  • This section is payer specific
  • If you answer YES, then you need to upload to Manage Documents
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Other IDs and Certifications

  • Certification Type: If you respond YES, then complete the below
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Application Document Audit

  • Required documents for every payer

(if Liability is not uploaded then it doesn’t show in Audit)

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Professional Liability

  • Sovereign immunity is a judicial doctrine that prevents the government or its political subdivisions, departments, and

agencies from being sued without its consent. The doctrine stems from the ancient English principle that the monarch can do no wrong. NOTE: If you don’t have a Sovereign immunity document, the answer is most likely NO

  • Liability History is a payer required element to display information within 0-10 years history (especially for initial

credentialing). If so, the answer is YES

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Professional Liability Question:

  • How many of you have additional insurance via a

large trust fund? Trust Fund=$3-5 million?

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Professional Liability Answer:

  • This screen should be responded to 99% of the time=NO
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Practice Location

  • If using Office Manager

application, you can add Practice Location from the Manage Practice page - if completed, then select YES

  • If you are entering on an

individual provider (and not add from the Manage Practice page), please select NO

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Practice Location

  • If the answer is NO=you

must complete all 9 tabs

  • f Practice Location

section

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ProviderSource Most Common Issues

  • Practice Location - must fill out all 9 tabs and then save!
  • Browser Compatibility: ProviderSource supports all browsers, providers seem to

have the most issues with Chrome, if that’s the case, we recommend Firefox

  • Tablets - At this time Provider Source is not compatible with phones and tablets
  • Professional Liability - Many health plans require an explanation for a gap longer

than 2 or so months (please use the Gap section for any gap in coverage)

  • Document Upload - difference between Manage Documents and Application

Documents = Application Documents is for use by Washington State

  • Data field with an Asterisk is a mandatory field
  • Sections of a record such as DEA Record, Medicare Record, etc. must be filled out in

ALL fields

  • For Practice Call Coverage, use the PRACTICE LOCATION - PARTNERS tab for that

information or use Covering Colleagues

  • Signature - Credentialing Managers cannot attest

– Provider signatures cannot be scribble - it has to be somewhat readable

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Q&A

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Thank You For any questions please contact:

Kerry Tye Senior VP Business Operations & Marketing Phone: 1.206.624.3128 x 119 Email: ktye@onehealthport.com Teresa Davis, RN Director of Market Development Phone: 1.206.624.3128 x 152 Email: tdavis@onehealthport.com Robert Alexander Provider Relations Manager 213.607.3635 robert.alexander@medversant.com Medversant Technologies, LLC Stephanie Cole Provider Experience 425-918-4830 Stephanie.Cole@Premera.com Premera Blue Cross