Our mission is to create inspiring spaces and events dedicated to - - PowerPoint PPT Presentation

our mission is to create inspiring spaces and events
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Our mission is to create inspiring spaces and events dedicated to - - PowerPoint PPT Presentation

GREENLAND VENUE MANAGEMENT How we use social media to promote our venues and events Our mission is to create inspiring spaces and events dedicated to promoting creativity and community through art, music, culture and small business


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GREENLAND VENUE MANAGEMENT

How we use social media to promote our venues and events

Our mission is to create inspiring spaces and events dedicated to promoting creativity and community through art, music, culture and small business development.

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Constellations

  • A multi purpose event venue and bar - in 2018 we celebrated our 4th birthday
  • We currently employ 14 full time staff and during out peak season up to 25 contracted part time staff
  • We put the ‘Baltic Triangle at the heart of everything we do
  • We’ve won a few awards
  • Focus on arts, culture, music and private events
  • In year 2 our turnover grew by 150%, since then steadily building year on year by 46%
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Constellations

Event Mix

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Hinterlands

Our second multi-purpose event venue 10’500 sqft of space - split across three rooms - Event Hall, Eclipse, Annex Unlike Constellations, more focus on corporate events - conferences & meetings A greater focus on regional and national customers Primarily marketed towards professional event organisers and the visitor economy

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Venue Profiles

Profile/Attributes

Type of venue (as classified by UKCAMS report statistics) Hire Options Event Concentrations USP Marketing Focuses Buyer Behaviors

Constellations

Unusual/Multi-purpose venue Hire and open to the public
  • Cultural events
  • Private hires (weddings & parties)
  • Live music & Festivals
  • Food & drink events
  • Constellations Garden
Baltic Triangle flagship venue
  • Word of mouth
  • Social media
  • Online content
  • Email marketing
  • Grassroots
  • Support independent business
  • Regular social media users
  • Arts & Culture

Hinterlands

Conference Venue Hire only
  • Corporate hires
  • Multi-day events
  • Exhibitions
  • Training
  • Meetings
  • Food & drink events
Cains Brewery site Mixing business with leisure/lifestyle
  • Direct sales
  • PR campaigns
  • Venue finding services
  • Online content
  • Professional event organisers
  • Ethical business standards
  • Support independent business
  • Innovators
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Our Approach

Why, how, who for?

Our Business Objectives: Increase our turnover to £2.2million over the next 18 months with profits of 20%. Growing year on year by at least 15% for the next 5 years. Over the next 5 years establish ourselves as one of the leading events and venue management companies based

  • utside of London.

Build a portfolio of national customers with 70% of new business coming from beyond the region where our event spaces are based.

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Our Approach

Why, how, who for?

To do this we want to: Build 2 new event venues spaces after 2018 in the North West region - x1 multi-purpose and x1 specialist Develop new ways for our customers to interact with AI and VR technologies within our event spaces Each year create a range of regular events and campaigns that focus on art, music and business Create stronger strategic links with local, regional and national organisations to raise the profile of Liverpool and the North West as an events destination Continuously improve our digital marketing strategy to drive new business and improve our brand awareness

  • nline
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Our Approach

Why, how, who for?

Our Objectives guide our Marketing Targets:

  • We want 70% of new event customers to come from
  • utside the local region.
  • Attract two thirds of future business from the corporate

sector, with the next significant target group; government and public sector bodies, followed by cultural events such as music, food & drink and exhibitions

  • Continue to concentrate event bookings at Constellations
  • n cultural events, private hires alongside our regular

inhouse offers.

  • Attract 5% of future customers from overseas
  • Raise brand awareness of GVM(UK) as a mixed-use venue

and events operator.

  • Enhance our customer relationships, retaining 60% of all

current and future bookings

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Marketing Mix

Why, how, who for?

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Social Media Accounts

Why, how, who for?

Facebook LinkedIn Instagram Website Blog Twitter Event promo / values / visual content / audience development / listings Conversations / Twitter chat / videos / event cover- age / B2B / press contacts / What’s trending? Brand Identity / Offers & Services / Location / Contact info / Story / SEO Communicatiing our values / SEO / back linking / engaging content / topical Business chatter / Online networking / brand focussed / research and development Visual content / story telling / shared responsibility / coverage / interactions

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Recent Social Campaigns

Why, how, who for?

Recurring Social Media Campaigns We use Smartsheets to plan campaigns and Social Pilot to schedule them Winter Weddings for 18/19 Constellations Summer Garden Offer and Third Party Events Freshers Week - Sept 18’ And Garden Closing Party On The Corner Music Festival Hinterlands Event Packages & Christmas Parties #Live Music Thursdays - Every Thursday throughout the year

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Key facts:

Our average week

Managing our Social Media

We can be running anywhere between 6 -10 events or social media campaigns at a time Produce or stream x4 20-30 second video clips Manage 12 different social media accounts (Twitter, Facebook, LinkedIn) w/ an average of 1 - 3 carefully planned posts going out per day per account Be hosting 4 - 6 of our own inhouse events on Facebook

  • Spend money to promote your event pages

Write X2 blog posts (increasing this to x4 per week) Produce concise analytics reports to inform future campaigns Social Media accounts for 10%-15% of our marketing

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Average Weekly Reach

Facebook Week Post Engagement 4500 Reach 35,000 New Followers 110 Recommedations & Reviews 20 Video views 800 - 1000 Posts per week 20 Twitter Week Post Engagement 6,000 Reach 10,100 New Followers 60 Instagram Week Post Engagement 3,900 Reach 15,500 New Followers 195

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Helpful Analytics Tools

Socialpilot

Compares each platform separately in order to help visualise, update reports of analytics when logging on each day All Helps find relevant content from across the web

Sprout Social

Having all of your analytics in one place makes it easier to track and compare your efforts across multiple profiles and platforms. All

Iconosquare

Snaplytics gives you data on the performance
  • f your snaps, audience growth and more.
All Insignts into Insta- gram Stories too

Buzzsumo

Buzzsumo will not only show you the number
  • f shares for each piece of content, but it also
shows you which type of content performs best on each network based on length, type, publish date and more. All - mostly Twitter Helps find relevant content from across the web

Tailwind

Through Tailwind, you can track trends in followers and engagement, analyze your audience. All - mostly Instagram Finds and posts without having to search for content

Google Analytics

Google Analytics (GA) is one of the best ways to track social media campaigns and even help you measure social ROI. All Social traffic to and from our websites and landing pages
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Analytics Work-Flow

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Who Are We Trying To Reach?

User Cases

The Tech Company – Tech North The Culture Congress – The independent associations of festivals The Music Festival – BBC6 Music Private hires - The wedding couple Brand Activation – The health & beauty brand The Food and Drink experience - Independent Liverpool Cheese Festival Culture - The local theatre group Community - The family day out The political group - Momentum / World Transformed

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Social Media Tools

What We Do

Video & Live Streaming Advocacy Marketing Custom And Look-A-Like Audiences

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Social Media Tools

What We Do

Scheduling and useful metrics Meaningful Curated Content Use your blog and website content

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Social Media Tools

What We Do

Twitter Chat Hashtags Facebook Local

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Key facts:

Handy Tips to take away

  • Your social media should reflect your business objectives and brand

values

  • Be campaign driven - plan in advance using scheduling/project

management tools

  • Ensure you have a ‘meaningful’ content respository to curate con-

tent easily from other sources

  • Ensure content is targetted - organic reach is declining - don’t spray

and pray - post less and get more engagement

  • Get good and consistent at one social account and then

develop a strategy for your others - makes it easier to tweek your content later on

  • Use analytics tools to better understand the success/failures of your

campaigns

  • Native content and live videos work the best - Use Facebook Live

during your events

  • Assume organic reach will end up at ‘0’ eventually - Organic content

is still important for brand awareness but don’t rely on it to convert sales or attendance at events

  • News Feeds are more about connecting with people and less about con-

suming media in isolation - provide reasons for people to share your content

  • Be consistent with your branding and post layouts
  • News feed algorithms have evolved - treat your socials like another ad

account - you need to spend money and amplify your BEST content

  • Encorage people to interact with your event pages ‘ please like and share’,

competitions

  • Use your blog and website content as a ‘trigger’ for your social

messages - write what your customers want to read about

  • Create analytics reports with metrics that matter to your business and do

your research

  • Track how many people are visiting your website from your social posts
  • Regularly post throughout your event and encourage people to ‘check in’

and advocate for you

  • Video, animation, and other more interactive and immersive formats

are preferred by all social platforms

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Thank You - Any Questions?