Department of State OPERATIONS CENTER (202) 647-1512 Harry S. Truman Bldg. HST Room 7516 SES-O@state.gov Unclassified: 09/24/2012
Agenda Organization 1 History 2 Mission 3 Activities: The Watch & Crisis Management Support 4 Summary 5 Unclassified Department of State • Operations Center
Organization: Department of State Secretary of State (S) Counselor and Chief of Staff (S/COS) Deputy Deputy Secretary of Secretary of State D(N) State D(B) Executive Secretariat (S/ES) Executive Secretary Under Secretary Under Secretary Under Secretary Under Secretary Under Secretary for Arms Control for Public Under Secretary for Economic, for Civilian Security, for Political and International Diplomacy and Energy, and for Management Democracy, and Affairs (P) Security Affairs Public Affairs (R) (M) Agricultural Human Rights (J) (T) (Acting) Affairs (E) Unclassified Department of State • Operations Center
Organization: S/ES Bureau Executive Secretariat (S/ES) Executive Secretary Correspondence Information Executive Operations The Line and Records Resources Office (EX) Center (S/ES-S) (CR) Management (IRM) Crisis The Watch Management (24-Hours) Support (CMS) 60 Foreign/Civil Service Officers Military Advisor DS Special Agent Unclassified Department of State • Operations Center
History: 1961-2011 Created by President Kennedy One officer, one First of its kind in April 1961 amid phone, one cot, established in Cold War crises in and a pitcher of government . Cuba, the Congo water. and elsewhere. Unclassified Department of State • Operations Center
Mission: The Watch and CMS Operations Center The Watch CMS • First A lert Monitoring Crises • • “Hot Spots” • Verbal B riefing reporting • Written Analysis • Crisis Preparation • Telephone and Training diplomacy • Crisis Response (TF, MG, WLG) • C ommunication Lifeline Unclassified Department of State • Operations Center
Activities: Ops Center Task Volume (2011) Calls 345,445 phone calls (~946/day) 6 percent of calls are loggable Alerts 1437 Watch Alerts ~658 Secretary’s Afternoon/Overnight Briefs Briefs ~164 Situation/Spot Reports 11 Task Forces/Monitoring Groups Task Forces during 74 days Supporting 528 travel hours, 46 countries, 246,145 miles S Unclassified Department of State • Operations Center
Activities: The Watch Unclassified U.S. Department of State
Activities: 24-Hour Watch The Watch Unclassified Department of State • Operations Center
The Watch: Alerting 24-hour general and targeted alerts Alerts on breaking news. Rapid dissemination of highly- Distribution sensitive information. Watch Alert (U) The President said Usama bin Laden was killed in a compound in Pakistan by U.S. forces during a firefight. Automatic electronic distribution to: S, D(S), D(N), P, E, C, M, DG, T, R, PA, G, AF, EAP, EUR, NEA, SCA, WHA, IO, S/CRS, S/CT, S/HSC, H, DS, CA, PMAT, INR, AVC, IIP, ISN, CMS, S/ES, S/ES-O, NSOC, and WHSR. Unclassified Unclassified Department of State • Operations Center
The Watch: Briefing Daily briefings based on Where- abouts Calls Verbal Briefings Meeting Readouts News Incidents Threats Unclassified Department of State • Operations Center
The Watch: Written Analysis Brief Items Pull Gather Add value- Foreign information value- added policy added info from all comments implications sources from posts from desks Unclassified Department of State • Operations Center Department of State • Operations Center
The Watch: Telephone Diplomacy Secretary Calls Department The Watch connects the Secretary to Principals • Foreign Interlocutors whomever she needs • Senior USG Officials to conduct foreign • Foreign Counterparts policy with. • Other Senior USG Officials Telephone Diplomacy The Watch links The Watch keeps embassies, American other Department citizens in need, and principals in touch other government with one another and stakeholders. foreign counterparts. Embassies, Amcits • U.S. Embassies and Consulates abroad • American citizens in need • Other government stakeholders Unclassified Department of State • Operations Center
The Watch: Communications Lifeline The Watch The Secretary supports the Department Secretary’s sometimes travel needs Principals of Deputy travels on Travel a weekly Secretaries, Under or bi- weekly Secretaries, basis. Special Envoys. Communications Lifeline for Travelling Leadership The Watch connects The Watch Line Staff Embassies connects Ambassadors Line staff and Embassy and other staff to traveling Department principals and staff. staffers. Unclassified Department of State • Operations Center
Activities: Crisis Management Support Unclassified U.S. Department of State
CMS: Monitoring Crises/Hot Spots A Potential Hot Spot Requires An overseas extraordinary event that levels of poses a threat intensive to our: coordination: • Staff/facilities Crisis • Fellow citizens • 24/7 coverage • Foreign policy • Interagency interests communication Can be anything: • Natural disaster • Terrorism • Civil unrest • Serious/sudden shifts in the policy environment Unclassified Department of State • Operations Center
CMS: Monitoring Crises/Hot Spots Embassy Reports Other USG Desk/Post Agencies Contacts Media Unclassified Department of State • Operations Center
CMS: Contingency Planning Evacuation and safehavens Tripwires and bureau assistance Contingency Contingency Interagency planning meetings Planning Planning Crisis management resources Best practices SES-O_CMS@state.gov U.S. Department of State
CMS: Coordinating Crisis Response Flexible Department Washington Coordination Response • Resources • Task Force • Policy • Monitoring Group • Citizen Services • Virtual Monitoring • Public Diplomacy Group Support for Posts Coordinating Across Overseas Government • Evacuation • Washington Liaison • Security Group • Other support • Other USG Ops Centers Unclassified Department of State • Operations Center
CMS: Task Force Support CMS Task Force 1 The Watch Task Force 2 U.S. Embassies (Overseas Posts) Task Force 3 Regional Bureaus Office of the Secretary of Public Affairs (PA) Defense (OSD) Task Diplomatic Security United States (DS) Force Combatant Commands Consular Affairs (COCOM) (CA) USAID Office of Foreign Family Liaison Office Disaster Assistance (FLO) (OFDA) Management (M) White House (White House Executive Office (EX) Situation Room) Unclassified Department of State • Operations Center
CMS: Evacuation Coordination CMS supported the drawdown/evacuation of 10 posts in 2011. 2011 Evacuation by ferry from Benghazi, Libya to safe haven in Malta Unclassified Department of State • Operations Center
CMS: Domestic Crises CMS also works with Department and interagency on contingency planning for and response to domestic crises. OFM DOS DHS USAID In the event of a large-scale domestic disaster CMS would stand up a Task Force to coordinate foreign offers of assistance by means of the International Assistance System. Department of State • Operations Center
202-647-1512 SES-O@state.gov Harry S. Truman Bldg. Room 7516 Unclassified: 09/24/2012
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