OPERATIONS CENTER (202) 647-1512 Harry S. Truman Bldg. HST Room - - PowerPoint PPT Presentation

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OPERATIONS CENTER (202) 647-1512 Harry S. Truman Bldg. HST Room - - PowerPoint PPT Presentation

Department of State OPERATIONS CENTER (202) 647-1512 Harry S. Truman Bldg. HST Room 7516 SES-O@state.gov Unclassified: 09/24/2012 Agenda Organization 1 History 2 Mission 3 Activities: The Watch & Crisis Management Support 4


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SLIDE 1

Department of State

OPERATIONS CENTER

(202) 647-1512 Harry S. Truman Bldg. HST Room 7516 SES-O@state.gov

Unclassified: 09/24/2012

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SLIDE 2

Department of State • Operations Center

Agenda

Organization 1 History 2 Mission 3 Activities: The Watch & Crisis Management Support 4 Summary 5

Unclassified

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SLIDE 3

Department of State • Operations Center

Organization: Department of State

Secretary

  • f State (S)

Counselor and Chief of Staff (S/COS) Executive Secretariat (S/ES) Executive Secretary Unclassified Deputy Secretary of State D(B) Deputy Secretary of State D(N)

Under Secretary for Political Affairs (P) Under Secretary for Economic, Energy, and Agricultural Affairs (E) Under Secretary for Arms Control and International Security Affairs (T) (Acting) Under Secretary for Public Diplomacy and Public Affairs (R) Under Secretary for Management (M) Under Secretary for Civilian Security, Democracy, and Human Rights (J)

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Department of State • Operations Center Unclassified

Organization: S/ES Bureau

Executive Secretariat (S/ES) Executive Secretary Correspondence and Records (CR)

Executive Office (EX) Operations Center

Information Resources Management (IRM)

The Line (S/ES-S) The Watch (24-Hours) Crisis Management Support (CMS) 60 Foreign/Civil Service Officers Military Advisor DS Special Agent

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Department of State • Operations Center Unclassified

History: 1961-2011

Created by President Kennedy in April 1961 amid Cold War crises in Cuba, the Congo and elsewhere. One officer, one phone, one cot, and a pitcher of water. First of its kind established in government.

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Department of State • Operations Center

Mission: The Watch and CMS

Operations Center

The Watch

  • First Alert
  • Verbal Briefing
  • Written Analysis
  • Telephone

diplomacy

  • Communication

Lifeline

CMS

  • Monitoring Crises
  • “Hot Spots”

reporting

  • Crisis Preparation

and Training

  • Crisis Response

(TF, MG, WLG)

Unclassified

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Supporting S Task Forces Briefs Alerts Calls

345,445 phone calls (~946/day) 6 percent of calls are loggable 1437 Watch Alerts 11 Task Forces/Monitoring Groups during 74 days 528 travel hours, 46 countries, 246,145 miles

Department of State • Operations Center Unclassified

Activities: Ops Center Task Volume (2011)

~658 Secretary’s Afternoon/Overnight Briefs ~164 Situation/Spot Reports

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SLIDE 8

U.S. Department of State

Activities: The Watch

Unclassified

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Department of State • Operations Center

Activities: 24-Hour Watch

The Watch

Unclassified

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Department of State • Operations Center Unclassified Unclassified

Watch Alert

(U) The President said Usama bin Laden was killed in a compound in Pakistan by U.S. forces during a firefight.

Automatic electronic distribution to: S, D(S), D(N), P, E, C, M, DG, T, R, PA, G, AF, EAP, EUR, NEA, SCA, WHA, IO, S/CRS, S/CT, S/HSC, H, DS, CA, PMAT, INR, AVC, IIP, ISN, CMS, S/ES, S/ES-O, NSOC, and WHSR.

The Watch: Alerting

Alerts

24-hour general and targeted alerts

  • n breaking news.

Distribution

Rapid dissemination of highly- sensitive information.

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Department of State • Operations Center Unclassified

Verbal Briefings

Daily briefings based on

Calls News Incidents Threats Meeting Readouts Where- abouts

The Watch: Briefing

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Department of State • Operations Center

The Watch: Written Analysis

Department of State • Operations Center

Brief Items

Pull information from all sources Gather value- added info from posts Add value- added comments from desks Foreign policy implications

Unclassified

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Department of State • Operations Center Unclassified

The Watch: Telephone Diplomacy

Telephone Diplomacy

Secretary Calls

  • Foreign Interlocutors
  • Senior USG Officials

Department Principals

  • Foreign Counterparts
  • Other Senior USG Officials

Embassies, Amcits

  • U.S. Embassies and Consulates abroad
  • American citizens in need
  • Other government stakeholders

The Watch connects the Secretary to whomever she needs to conduct foreign policy with. The Watch links embassies, American citizens in need, and

  • ther government

stakeholders. The Watch keeps

  • ther Department

principals in touch with one another and foreign counterparts.

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Department of State • Operations Center Unclassified

The Watch: Communications Lifeline

Department Principals Embassies Secretary’s Travel Line Staff

Communications Lifeline for Travelling Leadership

The Secretary sometimes travels on a weekly

  • r bi-

weekly basis. The Watch supports the travel needs

  • f Deputy

Secretaries, Under Secretaries, Special Envoys. The Watch connects Line staff and other traveling staff. The Watch connects Ambassadors and Embassy staff to Department principals and staffers.

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U.S. Department of State

Activities: Crisis Management Support

Unclassified

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Department of State • Operations Center Unclassified

CMS: Monitoring Crises/Hot Spots

Crisis

An overseas event that poses a threat to our:

  • Staff/facilities
  • Fellow citizens
  • Foreign policy

interests

Requires extraordinary levels of intensive coordination:

  • 24/7 coverage
  • Interagency

communication

Can be anything:

  • Natural disaster
  • Terrorism
  • Civil unrest
  • Serious/sudden shifts in the policy

environment

A Potential Hot Spot

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CMS: Monitoring Crises/Hot Spots

Embassy Reports Other USG Agencies Desk/Post Contacts Media

Department of State • Operations Center Unclassified

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U.S. Department of State

CMS: Contingency Planning

Evacuation and safehavens Crisis management resources Tripwires and bureau assistance Interagency planning meetings SES-O_CMS@state.gov

Contingency Planning Contingency Planning

Best practices

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Department of State • Operations Center Unclassified

Support for Posts Overseas

  • Evacuation
  • Security
  • Other support

Department Coordination

  • Resources
  • Policy
  • Citizen Services
  • Public Diplomacy

Coordinating Across Government

  • Washington Liaison

Group

  • Other USG Ops

Centers

CMS: Coordinating Crisis Response

Flexible Washington Response

  • Task Force
  • Monitoring Group
  • Virtual Monitoring

Group

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Task Force 1 The Watch Office of the Secretary of Defense (OSD) White House (White House Situation Room) Public Affairs (PA) Family Liaison Office (FLO) USAID Office of Foreign Disaster Assistance (OFDA) United States Combatant Commands (COCOM) Task Force 2 Task Force 3 U.S. Embassies (Overseas Posts) Consular Affairs (CA) Management (M) Diplomatic Security (DS)

Task Force

Department of State • Operations Center Unclassified

CMS: Task Force Support

CMS

Executive Office (EX) Regional Bureaus

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Department of State • Operations Center

CMS supported the drawdown/evacuation

  • f 10 posts in 2011.

Unclassified

CMS: Evacuation Coordination

2011 Evacuation by ferry from Benghazi, Libya to safe haven in Malta

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CMS: Domestic Crises

Department of State • Operations Center

DOS DHS USAID OFM

CMS also works with Department and interagency on contingency planning for and response to domestic crises. In the event of a large-scale domestic disaster CMS would stand up a Task Force to coordinate foreign offers of assistance by means of the International Assistance System.

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Unclassified: 09/24/2012

202-647-1512 SES-O@state.gov Harry S. Truman Bldg. Room 7516