Data Government & & Open Public Policy Innovation Negotiation & Strategy
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Politics Key Roles Administration Policy & Regulation (campaigning/NGO)
Politics Key Roles Administration Policy & Regulation (campaigning/NGO) Persona: Persona: Persona: Politician Deputy Cabinet Secretary Policy Director Personas Political Staffer Chief Operations Officer Head of Regulatory Affairs Public Advocate Director of Services Lobbyist Teaching Elections, media and democratic Operations and the machinery of Policy and regulatory regimes focus institutions government • accountability, operations & • co-creating between the public, • New policy options (bitcoin, efficiency politicians and officials transparency) • new models for collaboration within Key questions • impact of social media & data on • regulating digital industries and & across government governance, social movements and platforms • new models of service delivery society • nature of privacy and security • agile program development • #blacklivesmatters • GDS & USDS • Uber & AirBnB Sample Cases • Arab Spring • healthcare.gov disaster • WhatsApp in Brazil • Obama/Trump Campaign • OPM Hack • FBI vs Apple
Key Concepts Code & Social Media Platforms Machine Learning Open Source (illustrative) Code Law Wiki Open Data Fake News A/B Testing Git Algorithmic Unit Testing Blockchain API Online Bullying Transparency
Culture & Agile: Iteration, Learning & Tolerance for Failure Norms
Security Privacy Foundational Data Disciplines Design User Needs Culture & Agile: Iteration, Learning & Tolerance for Failure Norms
Key Concepts Code & Machine Open Source & Platforms Social Media Code Law Learning co-creation (illustrative) Security Privacy Foundational Data Disciplines Design User Needs Culture & Agile: Iteration, Learning & Tolerance for Failure Norms
Politics Career Paths Administration Policy & Regulation (campaigning/NGO) Key Concepts Code & Machine Open Source & Platforms Social Media Code Law Learning co-creation (illustrative) Security Privacy Foundational Data Disciplines Design User Needs Culture & Agile: Iteration, Learning & Tolerance for Failure Norms
Surveillance Society? The Big What does a digital Wealth Distribution in a Questions state look like logarithmic society Ethics & Data AI & Humanity Politics Career Paths Administration Policy & Regulation (campaigning/NGO) Key Concepts Code & Machine Open Source & Platforms Social Media Code Law Learning co-creation (illustrative) Security Privacy Foundational Data Disciplines Design User Needs Culture & Agile: Iteration, Learning & Tolerance for Failure Norms
Surveillance Society? The Big What does a digital Wealth Distribution in a Questions state look like logarithmic society Ethics & Data AI & Humanity Politics Career Paths Administration Policy & Regulation (campaigning/NGO) Key Concepts Code & Machine Open Source & Platforms Social Media Code Law Learning co-creation (illustrative) Security Privacy Foundational Data Disciplines Design User Needs Culture & Agile: Iteration, Learning & Tolerance for Failure Norms
Three Myths on your Journey
Myth 1
One can build a national EHR system
Only 9% of projects in large companies were successful. - Standish Group, 2014
61.5% of all large company projects were challenged - Standish Group, 2014
53% Have 51%+ Cost overruns 68% Have 50%+ Cost overruns In large companies only 42% of the features and functions existed in the end product
Myth 2
Coding Skills are your most important asset
Don’t let enterprise needs trump users needs
We are not users
I believe the most important digital skill is empathy
Your senior public servants often don’t want to engage users. Ever.
Engaging users means having to confront failure or suboptimal outcomes.
Myth 3
Open Source Will Make It Free
What you should do
1. You need digital infrastructure, not EHR
What Government looks like today, digitally .
Department
Department Application Database
Department Tax Dept DMV Social Services HR Intranet
Department Tax Dept DMV Social Services HR Intranet Sign On Sign On Sign On Sign On Address Search Address Search Address Search Address Search Application SIN request SIN request SIN request SIN request Form Form Form Form
Department Tax Dept DMV Social Services HR Intranet Sign On Sign On Sign On Sign On Address Search Address Search Address Search Address Search Application SIN request SIN request SIN request SIN request Form Form Form Form Database Database Database Database Database
Duplication, Few standards, etc… Department Tax Dept DMV Social Services HR Intranet Sign On Sign On Sign On Sign On Address Search Address Search Address Search Address Search Application SIN request SIN request SIN request SIN request Form Form Form Form Database Database Database Database Database
Where should you be going?
Core Public Works for the 21st century
Department Tax Dept Passport Work Permit Security Clearance Sign On Sign On Sign On Sign On Address Search Address Search Address Search Address Search Application Sin Sin Sin Sin Form Form Form Form Database Database Database Database Database
Digital Services Tax Dept Passport Work Permit Security Clearance Sign On Address Search Application Sin Form Database Database Database Database Database SIN Database Common Address Database Database Business License Database
2. Start Small and Experiment
Chilean Government
Example 2
“And we wondered — exactly how do people make choices when deciding on college? Instead of guessing, we decided to go out and ask them.” - USDS team, via Medium
Sir Arthur Sir Frank Eddington Watson Dyson
1919
LOW COST Experiment
Sir Arthur Sir Frank Eddington Watson Dyson
3. Focus on Standards
User Journey
Aware Screen ?% loss Apply 12% loss 31% loss Interview Verify 10% loss Get EBT 12% loss Use EBT 4% loss
Low cost learning & experiments
Key Questions • Who is accountable for: • Deciding which users to focus on? • User experience/journey? • What culture do your questions promote: • rewarding experiments (MVP) or implementation? • Single complaints or data?
Could this type of innovation take place in your city?
What conditions would be required?
Key Questions • What political cover can you provide? • Demand Value in exchange for cover
@daeaves david_eaves@hks.harvard.edu
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