& & Open Public Policy Innovation Negotiation & - - PowerPoint PPT Presentation

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& & Open Public Policy Innovation Negotiation & - - PowerPoint PPT Presentation

Mar 26, 2023 138 likes •889 views

Data Government & & Open Public Policy Innovation Negotiation & Strategy <a framework> Politics Key Roles Administration Policy & Regulation (campaigning/NGO) Politics Key Roles Administration Policy &

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Government & Public Policy Data & Open Innovation Negotiation & Strategy

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<a framework>

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Administration Policy & Regulation

Key Roles

Politics

(campaigning/NGO)

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Key Roles

Persona: Politician Political Staffer Public Advocate Persona: Deputy Cabinet Secretary Chief Operations Officer Director of Services Persona: Policy Director Head of Regulatory Affairs Lobbyist

  • co-creating between the public,

politicians and officials

  • impact of social media & data on

governance, social movements and society

  • accountability, operations &

efficiency

  • new models for collaboration within

& across government

  • new models of service delivery
  • agile program development
  • New policy options (bitcoin,

transparency)

  • regulating digital industries and

platforms

  • nature of privacy and security

Personas Teaching focus Key questions Sample Cases

  • #blacklivesmatters
  • Arab Spring
  • Obama/Trump Campaign
  • GDS & USDS
  • healthcare.gov disaster
  • OPM Hack
  • Uber & AirBnB
  • WhatsApp in Brazil
  • FBI vs Apple

Elections, media and democratic institutions Operations and the machinery of government Policy and regulatory regimes

Administration Policy & Regulation Politics

(campaigning/NGO)

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Platforms

Code & Code Law Open Source

Key Concepts (illustrative)

Machine Learning

Social Media Open Data Fake News Git A/B Testing Wiki

Online Bullying

Unit Testing API Blockchain

Algorithmic Transparency

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Culture & Norms

Agile: Iteration, Learning & Tolerance for Failure

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Security Privacy Data User Needs Design

Foundational Disciplines Culture & Norms

Agile: Iteration, Learning & Tolerance for Failure

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Security Privacy Data User Needs

Key Concepts

(illustrative)

Design

Foundational Disciplines

Platforms

Code & Code Law Open Source & co-creation Machine Learning

Social Media

Culture & Norms

Agile: Iteration, Learning & Tolerance for Failure

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Administration Policy & Regulation Security Privacy Data User Needs

Career Paths Key Concepts

(illustrative)

Design

Foundational Disciplines

Politics

(campaigning/NGO)

Platforms

Code & Code Law Open Source & co-creation Machine Learning

Social Media

Culture & Norms

Agile: Iteration, Learning & Tolerance for Failure

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Administration Policy & Regulation Security Privacy Data User Needs Surveillance Society? Wealth Distribution in a logarithmic society What does a digital state look like

The Big Questions

Career Paths Key Concepts

(illustrative)

Design

Foundational Disciplines

Ethics & Data AI & Humanity Politics

(campaigning/NGO)

Platforms

Code & Code Law Open Source & co-creation Machine Learning

Social Media

Culture & Norms

Agile: Iteration, Learning & Tolerance for Failure

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Administration Policy & Regulation Security Privacy Data User Needs Surveillance Society? Wealth Distribution in a logarithmic society What does a digital state look like

The Big Questions

Career Paths Key Concepts

(illustrative)

Design

Foundational Disciplines

Ethics & Data AI & Humanity Politics

(campaigning/NGO)

Platforms

Code & Code Law Open Source & co-creation Machine Learning

Social Media

Culture & Norms

Agile: Iteration, Learning & Tolerance for Failure

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Three Myths on your Journey

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Myth 1

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One can build a national EHR system

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Only 9% of projects in large companies were successful.

  • Standish Group, 2014
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61.5% of all large company projects were challenged

  • Standish Group, 2014
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53% Have 51%+ Cost overruns 68% Have 50%+ Cost overruns In large companies only 42% of the features and functions existed in the end product

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Myth 2

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Coding Skills are your most important asset

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Don’t let enterprise needs trump users needs

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We are not users

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I believe the most important digital skill is empathy

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Your senior public servants often don’t want to engage users. Ever.

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Engaging users means having to confront failure or suboptimal

  • utcomes.
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Myth 3

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Open Source Will Make It Free

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What you should do

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1. You need digital infrastructure, not EHR

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What Government looks like today, digitally.

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Department

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Department Application Database

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Tax Dept DMV Social Services HR Intranet

Department

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Address Search SIN request Form Sign On

Tax Dept

Address Search SIN request Form Sign On Address Search SIN request Form Sign On Address Search SIN request Form Sign On

DMV Social Services HR Intranet

Department Application

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Address Search SIN request Form Sign On

Tax Dept

Address Search SIN request Form Sign On Address Search SIN request Form Sign On Address Search SIN request Form Sign On

DMV Social Services HR Intranet

Department Application Database Database Database Database Database

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Tax Dept DMV Social Services HR Intranet

Address Search Form Sign On Address Search Form Sign On Address Search Form Sign On Address Search Form Sign On

Department Application Database Database Database Database Database

Duplication, Few standards, etc…

SIN request SIN request SIN request SIN request

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Where should you be going?

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Core Public Works for the 21st century

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Address Search Sin Form Sign On

Tax Dept

Address Search Sin Form Sign On Address Search Sin Form Sign On Address Search Sin Form Sign On

Passport Work Permit Security Clearance

Department Application Database Database Database Database Database

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Tax Dept Passport Work Permit Security Clearance

Digital Services Database Database Database Database Database

Address Search Sin Sign On Form

Application

Address Database Business License Database SIN Database

Common Database

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2. Start Small and Experiment

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Chilean Government

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Example 2

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“And we wondered — exactly how do people make choices when deciding on college? Instead of guessing, we decided to go out and ask them.”

  • USDS team, via Medium
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Sir Frank Watson Dyson Sir Arthur Eddington

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1919

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LOW COST Experiment

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Sir Frank Watson Dyson Sir Arthur Eddington

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3. Focus on Standards

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User Journey

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Aware Screen Interview Get EBT Use EBT

?% loss 31% loss 12% loss 4% loss

Apply

12% loss

Verify

10% loss

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Low cost learning & experiments

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Key Questions

  • Who is accountable for:
  • Deciding which users to

focus on?

  • User experience/journey?
  • What culture do your

questions promote:

  • rewarding experiments

(MVP) or implementation?

  • Single complaints or

data?

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Could this type of innovation take place in your city?

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What conditions would be required?

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Key Questions

  • What political cover can

you provide?

  • Demand Value in exchange

for cover

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@daeaves david_eaves@hks.harvard.edu