OCBC Cycle 2019 Bike Park Leader Agenda Bike Park Team Structure - - PowerPoint PPT Presentation

OCBC Cycle 2019

Bike Park Leader

• Bike Park Team Structure
• Roles And Responsibilities
• What is Bike Park?
• Venue Overview
• Bike Park Layout & Deployment
• Bike Park Administrative Process
• Do’s And Don’ts
• Stand Down Procedures
• Reporting & Stand-down Timing
• FAQ
• Q&A

Agenda

Bike Park Team Structure

Venue OIC Jeremy Venue 2IC Vanessa Venue VCC Manager Alvin Crew Leader - Sat Min Boon Ngan Leader - Fri Lorna Alano Leader - Sun Januavi Lee Christina Chia Crew Crew

Roles and Responsibilities

• Manage bike park crew and ensure the welfare
• f the crew are taken care of.
• Ensure all check in of bicycles, bike tags and

wrist tags has the same serial number.

• At check out, ensure that participants have the

same serial number on both wrist tags and bicycle.

• Assist to tag participant and their own bike.
• Direct participant to available bike rack.

Bike Park Leader

What is Bike Park?

• A secured location for participants to park their bike before the event.
• The Bike Park will be located at Arena Hall 1.

Operation Hours

• 10 May 2019 (Fri) & 11 May 2019 (Sat)
• 10:00PM to 9:00PM
• 12 May 2019 (Sun)
• 3:30AM to 12:00PM
• From 7:30AM onwards, only

collection of bikes and no more storing of bikes thereafter.

Venue Overview (Saturday)

Saturday Kids Start Public Viewing Area Portaloos Carnival Speedway Championship Holding Area Saturday Riders Welfare & Kids Collection Area Event Pack Collection (Fri & Sat only), Expo & Bike Park Start Gantry

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Venue Overview (Sunday)

Portaloos Start Gantry Public Viewing Area (Gate 9) Sunday Riders Welfare Carnival Expo & Bike Park Finish Gantry

Bike Park @ Hall 1 Layout

Casualty bike holding area

Bike Park @ Hall 1 Deployment - Saturday

Legend

Permanent Bike Park Crews Kids & Family Start Point Crew (After 6.30pm) Bike Racks

Administrative Process – Bicycle Check-In

Entry

• Verify that the person checking in

the bike is a participant and has a bib with them.

• Ensure that the same Serial

Number of the Bike tag & Wrist tag is issued.

• Fill in Participant Name and Contact

Number on both copies of the tag. Tag participant and bike.

• Direct participant to available bike

rack. Exit

• Ensure that participant’s has a

Wrist Tag before exiting the Bike park.

Check In Area

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Administrative Process – Bike Tag Position

Administrative Process – Check In Process

XXX XXX XXX XXX XXX

Administrative Process – Check Out Process

Exit

• Ensure that participant’s wrist

tag and bike tag has the same serial numbers.

• If accurate, cut both tags and let

participant exit

Entry

• Check that participant has a

wrist tag

• Direct participant to the bike

rack.

Administrative Process – Bulk Check In of Bicycle

• Step 1

Same process as normal check in

• Step 2

Ensure that the name and contact number of the individual riders are properly filled up and correctly matched to the identical copy of the tags

Common Scenario 1.

Lost Of Wrist Tag

• Step 1

Leaders will escalate incident to either venue IC or venue 2IC to assist.

• Step 2

Venue IC or 2IC will contact VCC to verify particulars with lost wrist tag.

• Step 3

If participants details are accurate as per record, participants will have to fill in a form before releasing the bicycle.

Common Scenario 2

Bike Rental Company

• Step 1
• Reject the other bike rental company politely.
• Only Bicycles from TKH will be parked a our bike park from outset.
• Step 2

Advise the bike rental company to inform customers to park the bicycles personally

• Step 3

Normal check in process resume

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TKH Bikes

Administrative Process – Recovered Casualty Bike

• Step 1

The route team will deliver the casualty bike to the bike park with a list of all items collected

• Step 2

Verify the items recorded on the list and sign to acknowledge.

• Step 3

Push the casualty bike to the designated parking area in bike park.

Dos and Don’ts

• Do’s
• Assist anyone who needs help or direct to the information booth if you are

not able to assist him/her.

• Stay hydrated.
• Tidy up the area before standing down.
• Don’ts
• Handle participants’ bicycles or belongings on their behalf.

Access Pass Into Bike Park

Do not allow any access into bike park if the crew pass does not include bike park access, wrist tag and accreditation pass.

Bike Park

Name: __________________ Contact: _________________ 0124

OCBC CYCLE

Participant Bibs ( The Sportive Ride Wave )

The Sportive Ride

Participant Bibs ( The Sportive Ride Champions Wave & The Straits Time Ride )

Wrist Tag and Bike Tag

• Each set of wrist tag & bike tag reflect the same serial number.
• Tag one tag onto the bicycle and pass the wrist tag to the participant.

Bike Park

Name: __________________ Contact: _________________ 0124

OCBC CYCLE

Bike Park

Name: __________________ Contact: _________________ 0124

OCBC CYCLE

Photo Reference of the Bike Park

Stand-Down Procedures

• Step 1
• Tidy up the area
• Check if there are any uncollected bikes in the bike park (Sunday only)
• Step 2

If yes, record details of all uncollected bikes (eg. Bike color, bike bib number etc.) (Sunday only)

• Step 3

Push all uncollected bikes to logistic store (Sunday only)

Reporting & Stand-Down Timing

Leader Crew

Reporting Time 7.45am 8.30am Approx Stand-Down Time 4.00pm 4.00pm

• 10 & 11 May 2019, Friday & Saturday (Shift 1)
• 10 & 11 May 2019, Friday & Saturday (Shift 2)

Leader Crew

Reporting Time 1.30pm 2.15pm Approx Stand-Down Time 9.15pm 9.15pm

Reporting & Stand-Down Timing

Leader Crew

Reporting Time 12.45am 1.30am Approx Stand-Down Time 8.30am 8.30am

• 12 May 2019, Sunday (Shift 1)
• 12 May 2019, Sunday (Shift 2)

Leader Crew

Reporting Time 6.15am 7.00am Approx Stand-Down Time 12.15pm 12.15pm

FAQ

• If a participant comes to you and say that he/she lost their wrist

tag, what should you do?

• Inform either venue IC or 2IC for assistance
• What if a person come with 5 bicycles and wants to park the bike
• n behalf of his/her friends? What should you do?
• Proceed with standard tagging procedure on all bikes and hand all tags to

the representative

FAQ

• If Route Team comes with the casualties’ bikes and pass you a list
• f the items collected, what should you do?
• Verify the items collected by the Route Team against the form. If items

collected are accurate, sign on the form and push the bikes into the designated parking area

• If a bike rental company come with 20 bike and say that they want

to park the bike on behalf their customer? What should you do?

• Reject politely and advise them to inform their customers to park their

bicycles personally

Q&A

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Thank You