NOCoE Peer Exchange Performance-Based Contracting Detroit, Michigan - - PowerPoint PPT Presentation

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NOCoE Peer Exchange Performance-Based Contracting Detroit, Michigan - - PowerPoint PPT Presentation

Oct 17, 2022 49 likes •415 views

Florida Department of TRANSPORTATION NOCoE Peer Exchange Performance-Based Contracting Detroit, Michigan June 18, 2018 Michael Washburn Floridas Turnpike Incident Management Program Manager Florida Department of Transportation Florida

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

NOCoE Peer Exchange Performance-Based Contracting

Detroit, Michigan June 18, 2018 Michael Washburn Florida’s Turnpike Incident Management Program Manager

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Enterprise System

  • User-Financed Toll

Facilities

  • 490 Centerline Miles of

Roadway Managed

  • Development of more

than 100 miles of Express Lanes

  • 2.3 Million Trips per day
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike ITS Systems

  • 565 CCTV
  • 122 Dynamic Message Signs
  • 1,100+ Vehicle Detectors
  • 300+ Travel Time Systems
  • 500+ miles of Fiber Optic
  • 3,466 Networked Devices
  • 14 HAR
  • 12 CBRAS
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Turnpike Incident Management

TMC & Incident Management  Roadway Safety, Clearance Focused  Real-time Support to Reduce Crashes  Express Lane Operations  Dispatch Services  Disaster Preparedness  Tolls / Collaboration

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Turnpike Incident Management

48.3 46.4 41 41.2

20 40 60 Year

ROADWAY CLEARANCE DURATION

2015 2016 2017 2018

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Turnpike Incident Management

0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0% 4.5% 5.0%

30 to 40 Secondary Crashes Per Month

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Florida Department of Transportation

Traffic Management Center

Florida Department of

TRANSPORTATION

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Florida Department of Transportation

Traffic Management Center

Florida Department of

TRANSPORTATION

Turnpike’s Maintenance & Operations GEC Contract

  • Professional Services
  • 5-year RFP, Requirement-Based
  • No Penalties
  • Roadway, Facilities Maintenance
  • Traffic Operations
  • TMC Service & Personnel
  • Incident Management Personnel
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Florida Department of Transportation

TMC Performance Measures

Florida Department of

TRANSPORTATION

  • Confirm & begin SunGuide event within 2 minutes where

CCTV cameras are deployed

  • Validate & activate Response Plan within 3 minutes of

confirmation of incident

  • Notify all appropriate contacts within 5 minutes of incident

confirmation

  • TMC activate RISC within 3 minutes of RISC activation

request

  • TMC activate Highway Advisory Radio within 5 minutes of

confirmation of lane blockage

  • TMC activate CB Radio Advisory System within 7 minutes of

confirmation of one-mile delay or full closure

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

TMC Positions

Trainee

  • 3 month training period with an ATIS
  • Completes training modules, SOG quizzes,

monthly quizzes, and hands-on

  • 70% or greater on Certification Test after 3

months

Operator / FHP Liaison

  • Incident Management and Road Ranger

dispatch

  • Video to FHP dispatch and TPKTraffic
  • Accept/Confirm FHP CAD, Waze, TSS SunGuide

alerts

Lead Operator

  • Scores 90% or greater on Certification Test
  • All responsibilities of the TMC Operator
  • Escalation of questions and taking the lead on

major events

Express Lanes Operator

  • 15-minute pricing software updates
  • Incident management for Express Lanes events
  • Express Lane device QC and emergency dispatch

ATIS Team Leader

  • Create scorecard for all lane blocking events
  • Supervises shift/enforce SOG
  • Real-time QA/QC of all device usage
  • Updating shift log/device status

Quality Control Specialist

  • Scores Operator Checklists
  • Reviews ATIS Scorecards
  • Compiles monthly report card
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Traffic Management Center

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

  • 5-year RFP, Requirement-Based
  • Nearly 154,000 assists in 2017
  • Incident Response Focus and Goals
  • Safe, Quick Clearance Training
  • 800 MHz SLERS Radio System
  • Automatic Vehicle Locator
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

  • Vehicle Type Mix:
  • Incident Response Truck
  • Wrecker Capable Tow
  • Pick-Up Truck
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

3.1.1.2 Response Through a coordinated plan of patrolling and staging, the Vendor is expected to:

  • Respond to each traffic incident in Express Lanes within 15:00

minutes from dispatch to arrival,

  • Maintain a monthly average of 15:00 minutes or less response to

dispatched lane-blocking traffic incidents in the general toll lanes in the urban areas (MP 0 – MP 100 and MP 249 – MP 272), and

  • Maintain a monthly average of 30:00 minutes or less response to

dispatched lane-blocking traffic incidents in the general toll lanes in the rural areas (MP 100 – MP 249 and MP 272 – MP 308), and

  • Maintain a monthly average of 15:00 minutes or less response to all

traffic events in the general toll lanes in each zone.

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

3.1.1.3 Clearance The expected clearance goals are average combined monthly clearance times of:

  • Less than 30 minutes for all Level 1 (minor)1 and 2

(intermediate) incidents.

  • Less than 90 minutes for all Level 3 (major) incidents.

Not achieving response and/or clearance measures/goals can or will result in a review of the Vendors operations plan, including staging locations and vehicle mix, and implementation of changes to meet the specified goals.

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

12.1 Incident Management Program Performance

Tracking operational performance is an important part of any successful incident management program. Program performance tracking provides information to determine that objectives are being met, and allows analysis of data to determine and resolve inefficiencies in the program. RRSSP program data points currently tracked:

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

2.3 Contractor Non-Performance Invoice Reductions It is recognized that this agreement is a "Performance Based" agreement in which the Vendor's performance and compliance with the Scope of Services shall be evaluated periodically by FTE. On occurrences on which the Vendor does not meet or exceed the performance standards established herein, FTE shall reserve the right to assess the Vendor "Compensatory Adjustments" that shall be deducted from the monthly Vendor invoice.

  • A. Tampering, removing, disengaging, disabling or otherwise inoperable AVL (GPS)

components - $500 per occurrence/per day until operational.

  • B. Unauthorized Sponsorship - $500 per day until the sponsorship is removed from

display.

  • C. Not disposing of debris in legal manner - $250 per occurrence.
  • D. Failure to turn in FTE-issued Identification Card when employee terminates

employment - $250 per occurrence.

  • E. Improperly licensed driver - $150 per occurrence and driver must be removed from

service until properly licensed.

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

2.3 Contractor Non-Performance Invoice Reductions (cont.)

  • F. Not providing proof from a licensed medical practitioner that all Operators are drug-free in

accordance - $100 per occurrence/per operator.

  • G. Safety violation by Operator/Driver (examples: not wearing Class 3 high-visibility apparel,

not using safety equipment, careless operation of the vehicle, failure to use proper traffic control devices, etc.) - $100 per occurrence.

  • H. Loss of Identification Card - $100 per occurrence.
  • I. Vehicles not equipped with vehicle logos or other required markings - $100 per
  • ccurrence/per day.
  • J. No or inoperable cellular telephone cellular phone - $100 per occurrence/per day.
  • K. Unauthorized leave of Road Ranger Patrol Vehicle from Zone - $100 per occurrence.
  • L. Sleeping on Duty - $100 per occurrence/per day.
  • M. Not deploying the backup vehicle within one (1) hour from the breakdown of the regular

vehicle -$100 per occurrence and in combination with number Exhibit A Section 13.1.5, $50 per hour until the vehicle is made available.

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Florida’s Turnpike Road Rangers

2.3 Contractor Non-Performance Invoice Reductions (cont.)

  • N. If at any time a Road Ranger Safety Service Patrol Vehicle and Operator are unavailable for

routine zone Patrol - $100 per hour, for each hour service is not provided.

  • O. Failure to comply with training requirements as specified in this agreement - $50 per

day/per employee for each day out of compliance.

  • P. Zone not covered during shift change in excess of twenty (20) minutes - $50 per occurrence

per zone/per shift.

  • Q. Failure to have specified equipment or other specified items on truck, including current

and valid truck inspection form, (per truck, per incident) - $50 per occurrence/per day.

  • R. Not maintaining the interiors and exteriors of Road Ranger Safety Service Patrol Vehicles

neat and clean, as described in this Agreement - $50 per occurrence/per day.

  • S. Not submitting documentation of monthly Road Ranger Safety Service Patrol Vehicle

Inspections - $50 per occurrence.

  • T. Incomplete Road Ranger Safety Service Patrol Operations Logs - $50 per occurrence/per

day.

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Specialty Towing and Roadside Repair (STARR)

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Specialty Towing and Roadside Repair (STARR)

 One-year, Performance-Based contract

 Removes wrecked vehicles from FHP crash scenes by dedicated, contracted towers in designated zones  Answers FHP calls for repairs or towing for motorists  Commits to expedited response times; < 30 minutes  Tows and impounds vehicles after an FHP arrest  Tows non-lane blocking commercial vehicle incidents  Participates in Turnpike Emergency Evacuation Plan by providing wrecker support

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Specialty Towing and Roadside Repair (STARR)

Started June 15, 2009

  • More that 67,000 Tow Calls Answered
  • 89.9% On-Time Performance
  • 20 min:25 second response time

Serves All Levels of Towing & Roadside Repair

  • 24/7 Dedicated vendor, Expedited Response
  • Skilled, Trained Staff
  • Proper Equipment
  • Partnership with FHP
  • Safe, Quick Clearance goals
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Specialty Towing and Roadside Repair (STARR)

Advantages and Components:

  • A better alternative to Rotation
  • Requires national tow driver certification
  • Strict < 30 min. response times

& “Open Roads” requirements

  • No Turnpike payment for services

Three 1-year Renewal Options

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Rapid Incident Scene Clearance (RISC)

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Rapid Incident Scene Clearance (RISC)

Turnpike’s large vehicle/CVE crash clearance, recovery program

  • Performance-Based ITN Contract
  • Response Requirements:
  • One heavy recovery (50 ton) wrecker within 45 minutes
  • 2nd heavy (50 ton) wrecker & support vehicle within 60 minutes
  • Clearance Requirement:
  • Clear all travel lanes within 90 minutes following Notice To Proceed (NTP)
  • Incentive Payment up to $3,500 if both Response and Clearance goals met
  • Liquidated Damages:
  • After 150 minutes from the NTP, time penalty starts
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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Rapid Incident Scene Clearance (RISC)

19 88 76 104 74 76 42 47 52 54 65 70 94 128 56

20 40 60 80 100 120 140 2004 2/mn 2005 7/mn 2006 6/mn 2007 9/mn 2008 6/mn 2009 6/mn 2010 3/mn 2011 4/mn 2012 4/mn 2013 4/mn 2014 5/mn 2015 6/mn 2016 8/mn 2017 11/mn 2018 9/mn

# Events

Year Average/Month

RISC Events/Year 1045 Total Events

Events /Year Av Events /Yr (79)

90 percent Clearance Time Success

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Rapid Incident Scene Clearance (RISC)

Replicated by FDOT Districts statewide – Districts 7, 6, 4, 5, 1 and 2

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

ITS Asset Maintenance Contract

Performance Criteria  Availability and Reliability Measure (ARM)  Response Requirements  Repair Completion Set Monthly Payment Preventative Maintenance Penalties for Poor Performance Repair vs. Replacement

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

ITS Asset Maintenance Contract

Benefits  Cost Savings and Efficiencies  Performance Management  Asset Maintenance Performance Evaluation Report (AMPER  Inventory and Fiber Management  Budgeting  Transfer of Risk  Innovation

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

ITS Asset Maintenance Contract

Availability and Reliability Measures  Device Availability  Specific Outage Time Requirements  Express Lane (EL) and General Toll Lanes (GTL)  Daily checks required by Contractor  Detailed Periodic Reports  Verification through TMC

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

ITS Asset Maintenance Contract

Full Functionality  Connectivity  Display  Control

Device Type Allowable Cumulative Outage Time (Calendar Month) Deduction EL DMS 15 hours (~98%) $250 per hour per device EL CCTV 15 hours (~98%) $250 per hour per device DMS 72 hours (90%) $250 per hour per device CCTV 72 hours (90%) $125 per hour per device

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

ITS Asset Maintenance Contract

Initial PB Maintenance Results  5 Year Performance-Based Contract  $3.494 M  NTP on 9/1/2016  Device Type Availability Ranges 99.33% to 100%  Proactive Contract Partner Performing multiple enhancements & upgrades  Limited Deductions

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Florida Department of Transportation

Florida Department of

TRANSPORTATION

Questions

Please contact: Michael Washburn 954-934-1621 Michael.Washburn@dot.state.fl.us