New Hampshire Judicial Branch
Presentation to Senate Capital Budget Committee
Friday, April 26, 2013
New Hampshire Judicial Branch Presentation to Senate Capital - - PDF document
New Hampshire Judicial Branch Presentation to Senate Capital Budget Committee Friday, April 26, 2013 The State of New Hampshire Judicial Branch Presentation to the Senate Capital Budget Committee Friday, April 26, 2013 Page # 1
Presentation to Senate Capital Budget Committee
Friday, April 26, 2013
The State
Judicial Branch Presentation to the Senate Capital Budget Committee Friday, April 26, 2013 Request Outline NH e-Court Budget NH e-Court Case Types Implementation Plan SFY 2014-2016 NH e-Court Project Overview NH e-Court Project Mission Statement, Project Vision, and Project Primary Features NH e-Court Project Principles Goals of NH e-Court Project NH e-Court Related Projects February 1, 2013 Letter from Chief Justice Dalianis and
Commissioner Hodgdon to Governor Hassan
March 7, 2013 Letter from Donald Goodnow to Representative John A, Graham Page #
1 2 3-4
5
6.7
8
9
10-11
12-13 14
Judicial B ranch FY 2014 - 2015 C apital B udget R equest O utline The Judicial B ranch requests:
for the N H e-C ourt P roject
for K eene Facility Furnishings
for three FY 2012 - 2013 capital appropriations
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NH e-Collrt Project Overview
I'URPOSE:
'111C purpose
NH e-Court Projl.'Ct is to increase efficiency in the NIlJB
by
imph:mcnting automated systems through re-cngin\."Cringof business processes resulting in reduced cost of operations and improved customer service. The project timclinc is five years starting July 2011. This document focuses on the NH e-Court Project which is the core initiative to automate all aspects
ca<>e
processing including electronic case filing. pa)ments.
Ilrojcct website at http:/tv.w.v.CQurts.state.nh.usfntte-<;ourt.projecVrelated=proiects,htm ORIGIN: The Nil c-Court Project was established as a result of the 2010 NHJH Innovation Commission initiative and Report which is available at: hnp:llw\\w.courts.state.nh.u~ci(),innovalioncommIFinaIReoort.pdf. 1"11 e-COURT PROJECT: The NHJB has groupc:d 122 of 158 casC' types into 18 common work
nO\\'S to be
automated in 18 phases ending in June 20 16. Small Claims is scheduled as our pilot case type for implementation during the summer
features arc electronic filing of case documents, electronic signatures and payments
notices to parties. Small Claims is one of the highest volume case types in the court system. More than 14,000 small claims cases are filed in the Circuit Court each year. The NIUB recognizes the importance
We are holding periodic public forums to give a project status and answer questions from interested parties. We also have included attorncys and statc agency stakeholders in our project definition and design sessions so that their needs are fully considered.
NHJB requested S3.95 million in FY 12-13 and rt.'Ceived$1.95 million for the Nil e-Court
portion of the NH e-eourt I)roject. We have Tl-c('ntlylowered our $6.9 million additional Capital Appropriation request for FY 14-15 to $5.5 million due to a recent budget need rc-estimation. Annual
are also required.
Arter Small Claims: Upon successful approval
funding by the legislature. the NHJB will leverage the infrastructure implemented for Small Claims and systematically add other ca.'iCtypes. Return on Investment (ROI) for this project will be greater for cach additional case type since much of the infrastructure and general design cost for the project is expcndl.-o up front in the first pilot phase.
filing: A short time after implementation
electronic case processing system \•• 'i11he made mandatory for all filers for most case types. Other jurisdictions have seen little ROI for volumary electronic filing systems with only 15% of ca.'ieSfiled ek"Ctronically. For filers without computers, court lobby computers will be available for their usc. Nil e-COURT IIRO.JECT STATUS UPDATES: Quarterly progress reports to the Joint Fiscal Committee are published on the NHJB website at http://www.courts.stale.nh.uslnh-e-eourt-projectlguarterlyreports.htm. TIle Nil e- Court Project web site provides projl.'Ctbackground and status at: http://\\W\\'.courts.state.nh.uslnh-e-cQurt- projectlindex.htm.
li3/4//3
PUKe 5
N H e -C O U R T P R O J E C T M IS S IO N S T A T E M E N T
To develop an end-lo-end electronic court case processing system in a digital environment, eliminating paper processes and decreasing case processing time, while increasing information management efficiency, accuracy, and constituent seNiee through leveraged uniform work processes.
N H e -C O U R T P R O J E C T V IS IO N
T h e J u d ic ia l B ra n c h e -C o u rt P ro je c t v is io n is to a u to m a te N e w H a m p s h ire c o u rt c a s e p ro c e s s in g w o rk flo w a n d to ta k e a d v a n ta g e
fu n c tio n a litie s in c lu d e d in e x is tin g c a s e m a n a g e m e n t s y s te m s . T h is w ill b e a c c o m p lis h e d th ro u g h a s in g le
source of information entry into automated systems. timely transfer of that information to other automated information systems within the Judicial Branch and to external stakeholders, and increased access to case and court event information by authorized
files and
p a y m e n ts . T h e P ro je c t w ill a c c o m m o d a te e le c tro n ic s ig n a tu re s , n o ta riz a tio n s a n d c e rtific a tio n s . T h e lo n g -te rm g o a l is to e lim in a te p a p e r file s to ra g e a n d file ro o m s , re p la c in g th e m w ith a c c e s s ib le , s e c u re d e le c tro n ic s to ra g e s y s te m s re s u ltin g
from electronic information data entry and, only where necessary, scanned images of existing documents.
P R O J E C T P R IM A R Y F E A T U R E S
N H e -C o u rt w ill o ffe r th e p u b lic a n d c o u rt s ta ff th e fo llo w in g k e y e le c tro n ic fe a tu re s a n d s e a m le s s in te rfa c e s to th e N H J u d ic ia l B ra n c h c a s e m a n a g e m e n t s y s te m s , O d y s s e y fo r th e tria l c o u rts a n d C -T ra c k fo r th e S u p re m e C o u rt. e -P o rta l is th e c a p a b ility fo r th e p u b lic a n d litig a n ts to a c c e s s c o u rt file s a n d c o u rt
services through the internet.
e -S e lf H e lp is th e c a p a b ility fo r litig a n ts to a c c e s s p ro c e d u ra l g u id a n c e a n d s te p b y s te p in s tru c tio n s th ro u g h th e e -P o rta l.
e.Court Services
is an electronic directory of miscellaneous transactions that
p ro v id e s in fo rm a tio n a n d re la te d s e rv ic e s to th e p u b lic (e .g . c e rtifie d c o p ie s , e le c tro n ic re c o rd c h e c k s , tra n s c rip ts , e tc .) e -C .le n d a r is th e c a p a b ility to d is p la y th e c o u rt h e a rin g s c a le n d a rs to th e p u b lic th ro u g h th e e -P o rta l. e -F ile is th e c a p a b ility fo r a tto rn e y s , s e ~ -re p re s e n te d litig a n ts , a n d
participants to electronically file case documents through the e-Portal.
P a g e 6
e .S ig n a tu re is th e c a p a b ility to a llo w a u th o riz e d p a rtie s to s ig n c o u rt d o c u m e n ts e le c tro n ic a lly . e .P a y m e n ts is th e c a p a b ility to a c c e p t th e e le c tro n ic p a y m e n t
fe e s , fin e s a n d o th e r c o u rt fe e s fo r a ll c o u rts th ro u g h th e e -P o rta l.
e-Citations is an electronic interface to transmit motor vehicle citation transactions between the court and state police and local law enforcement. e-Case Initiation is the electronic process
receiving and a c k n o w le d g in g c a s e filin g s a n d p a y m e n ts (if re q u ire d ) th a t in itia te s th e o p e n in g
c a s e in th e c o u rt C a s e M a n a g e m e n t S y s te m (C M S ). e-Case Documents is the capability to access electronic images
court file d o c u m e n ts , th ro u g h th e e -P o rta l, c o n s is te n t w ith th e N H J u d ic ia l B ra n c h 's p u b lic a c c e s s p o lic y . e .D o c u m e n t In d e x is th e c a p a b ility to e le c tro n ic a lly s e a rc h a n d d is p la y th e h is to ry
e v e n ts , a n d c a s e s ta tu s e s to th e p u b lic th ro u g h th e e -P o rta l. e-Document Management is the electronic storage and organization
case file document images. e-Case Processing/Management is a series of actions following case initiation
th a t fu rth e r a d v a n c e s a c a s e in th e C M S u p to a n d in c lu d in g th e c lo s in g
may include automated review, automated workflows, work queues, automated scheduling, electronic notifications and notices, payment processing, and automatic indexing
e.Notice is the capability to electronically generate and distribute court notices to p a rtie s . e .N o tific a tio n is th e c a p a b ility to e le c tro n ic a lly n o tify p a rtie s
e v e n ts a n d updates
and throe-Courtroom is the electronic interaction in v o lv in g th e p a rtie s , th e ju d g e a n d th e c o u rt th a t a llo w s fo r th e e ffic ie n t a n d tim e ly a d ju d ic a tio n
in th e c o u rtro o m , e .J u d ic ia l S u p p o rt is a ll e le c tro n ic a c tiv itie s a n d re s o u rc e s th a t s u p p o rt th e ju d ic ia l
in th e d e c is io n -m a k in g p ro c e s s th ro u g h th e u s e o f th e ju d g e 's v irtu a l d e s k (c h a m b e rs , h o m e , o ff.s ite ,
c o u rt lo c a tio n s , c le rk 's
e-Data Exchanges is the electronic transmission
between agencies, d e p a rtm e n ts a n d a ll c o u rts .
"NH e-Court Project" is not affiliated with Sustain Technologies,
which is a registered trademark
Technologies, Inc.
P a g e 7
N H e -C O U R T P R O J E C T P R IN C IP L E S
B u s in e s s P r o c e s s R e e n g in e e r in g
N ew technology w ill cost m oney. N H E-C ourt Project savings w ill com e from changes to trial court processes and
W e m u s t c h a n g e
p r o c e s s e s fo r m a n a g in g in fo r m a tio n in w a y s th a t d o n o t s a c r ific e d u e p r o c e s s .
U niform ity
E v e r y v a r ia tio n fr o m s ta n d a r d a n d u n ifo r m p r o c e s s w ill in c r e a s e th e tim e , c o s t,
and risk of this project. W e w ill need standard rules, form s and processes, and w e w ill need to apply them uniform ly w ithin each case type and w ithin each
ju r is d ic tio n .
Exceptions to this principle m ay be allow ed in cases w here uniform ity leads to an
u n fa ir p r o c e s s
jf it in c r e a s e s
c o s ts . S w ift d e c is io n m a k in g p r o c e s s W e m u s t a s s ig n th e ta s k
e ffic ie n t in fo r m a tio n m a n a g e m e n t
processes to sm all groups, each of w hich is led by som eone w ith the authority to m ake decisions quickly. That leader m ust anticipate and thw art the im pulse to develop w orkarounds and idiosyncratic processes that w ill delay the project and
p e r p e tu a te in e ffic ie n c ie s .
Judicial Independence
O u r ju d g e s m u s t m a in ta in th e ir in d e p e n d e n c e in th e a d ju d ic a tio n
b u t m u s t d e fe r to th e S u p r e m e C o u r t a n d th e A d m in is tr a tiv e J u d g e s in a d m in is tr a tiv e m a tte r s .
N ational Standards W e should adopt national standards that apply to e-filing. O nce adopted, w e should depart from a standard
s ta n d a r d y ie ld s a n u n fa ir p r o c e s s
fr o m th e s ta n d a r d w ill y ie ld g r e a te r e ffic ie n c ie s
fr o m th e s ta n d a r d w ill s a v e im p le m e n ta tio n tim e a n d /o r m o n e y .
Page 8
Goals
NH e-Court Proj_e_c_t _
customer service
filing and noticing
lhrough electronic paym ents
Branch operaling costs as projected by the project ROI
eliminating paper file storage and retrieval
Court operations
Court information transparency
the electronic connectivity to and within the Judicial Branch
the technology theories and concepts
partners
adjudication efficiency
Page 9
NH e-Court Related Projects
These projects, while not part of our core NH e-Court project for autom ating electronic case filings, are projects we are im plem enting as part of the bigger e- Court picture to elim inate paper processing throughout the Judicial Branch to the extent practical.
Videoconferencing
tim e fram e 7/1/11
T h e g o a l o f th e J u d ic ia l B ra n c h V id e o c o n fe re n c in g P ro je c t is to re d u c e p ris o n e r
transport, custody, and control costs and increase public safety by perm itting
in c a rc e ra te d litig a n ts to "a p p e a r" a t a rra ig n m e n t a n d
c o u rt h e a rin g s by
rem ote videoconferencing technology. The Adm inistrative Office of the Courts is im plem enting internet protocol (IP) video conferencing system s for courts, one
re m a in in g s ta te p ris o n s ite , a n d fo r th e c o u n ty ja ils th a t d o n o t h a v e v id e o
capability today.
N e w H a m p s h ire c o u n tie s w ill e x p e rie n c e p ris o n e r tra n s p o rt c o s t d e c lin e s , a s w ill
the State Departm ent
Services. The Judicial Branch will have
n o re d u c tio n in o p e ra tin g c o s ts a s a re s u lt o f v id e o c o n fe re n c in g fo r c o u rt p ro c e e d in g s ; h o w e v e r,
co u rts w ill b e s a fe r.
T h e v id e o c o n fe re n c in g s y s te m s w ill
also be used for rem ote training
the Judicial Branch will
re a lize s a v in g s in s ta ff tra v e l a n d tim e . T h e re a re 4 C o u rt a n d 2 H o u s e
Correction im plem entations rem aining as of February 15, 2012.
J-ONE
Com plaints
6/28/2011 The Division
processes all Plea-By-M ail M otor Vehicle Com plaints, In July, 2011, cases transferred to the court of jurisdiction send
c a s e s e le c tro n ic a lly to th e c o u rts ' re c o rd s m a n a g e m e n t s y s te m .
W arrants
11/30/2010 As the New Ham pshire Adm inistrative Office of the Courts transitioned from their legacy Sustain case m anagem ent system to the new Odyssey system a key
in fo rm a tio n e x c h a n g e fu n c tio n w a s lo s t. O d y s s e y w a s n o t a b le to e x c h a n g e
bench warrant data electronically with the Departm ent
d a ta b a s e . T h is w a s c o rre c te d b y e n a b lin g in fo rm a tio n e x c h a n g e b e tw e e n th e c o u rts ' re c o rd m a n a g e m e n t s y s te m a n d th e w a rra n t d a ta b a s e th ro u g h J -O N E .
Page 10
3 . C o m p la in ts
7 /2 5 /2 0 1 2 Police and prosecutorial agencies form erly sent paper crim inal com plaints to the co u rts in o rd e r to b e g in crim in a l p ro ce e d in g s. U sin g J-O N E th e co u rts trig g e r th is inform ation to be sent electronically to State Police Crim inal History. 4 . D isp o sitio n s
7 /2 5 /2 0 1 2 Once a crim inal proceeding has been com pleted the court sends an electronic co p y o f th e d isp o sitio n in fo rm a tio n to th e S ta te P o lice C rim in a l H isto ry d a ta b a se , via J-O N E . 5 . S u p e rio r C o u rt In d ictm e n ts
7 /2 5 /2 0 1 2 T h e p re vio u s p ro ce ss fo r th e C o u n ty A tto rn e y's O ffice se n d in g p a p e r in d ictm e n ts to th e co u rts fo r m a n u a l e n try
in O d ysse y is n o w e le ctro n ic to S ta te P o lice C rim in a l H isto ry. via J-O N E .
Ju ry(F u .!:lc:!~ d _ w ithim p le m e n ta tio n tim e fra m e la te su m m e r 2 0 1 3 )
T h e Ju d icia l B ra n ch se e ks a m o d e rn a u to m a te d Ju ry M a n a g e m e n t syste m w ith a n a b ility to e lim in a te p a p e r w h e re ve r p o ssib le th ro u g h co n ce p ts su ch a s o n lin e questionnaires, autom ated m ailings, and consideration
m ailings and enhanced autom ated jury selection. Increased custom er Guror) satisfaction is an additional consideration and requirem ent
T ra n scrip ts (Im p le m e n te d 5 /1 /1 2 )
T h e ve n d o r p ro vid e d a n in te ra ctive w e b site th a t se rve s a s th e ve h icle b y w h ich users involved in the transcript process m ay request transcripts, m anage p a ym e n ts, tra n sm it re co rd in g s, a n d re ce ive d o w n lo a d a b le co m p le te d tra n scrip ts. T h e w e b site p ro vid e s u se rs th e a b ility to ch e ck th e sta tu s
in p ro g re ss. In a d d itio n , th e ve n d o r a lso a cce p ts tra n scrip t re q u e sts, re ce ive s p a ym e n ts fo r transcripts, and delivers com pleted transcripts by n o n ~ e le ctro n ic m eans and posts those transactions
C ircu i!,S o u rt C a ll C e n te r
6 /2 7 /1 2
T h e g o a l o f th e C ircu it C o u rt C a ll C e n te r w a s to p e rm it th e sta ff a t th e lo ca l co u rt site s th e a b ility to p ro ce ss ca se s w ith o u t th e in te rru p tio n
7 0 %
th e in co m in g ca lis. T h e ca ll ce n te r w ill fie id a n e stim a te d 2 ,6 0 0 ca lls p e r d a y fro m 6 6 circu it co u rt lo ca tio n s a ro u n d th e sta te . T o d a te C a ll C e n te r sta ff h a s sp e n t a p p ro xim a te ly 5 ,6 0 0 h o u rs
p ro vid in g a n sw e rs to q u e stio n s which would previously have been directed to staff at the courts. This m eans th a t th e co u rt sta ff h a s h a d o ve r 5 ,6 0 0 h o u rs
u n in te rru p te d tim e to process court orders and assist custom ers at the counter and to help custom ers
attention from the court. P a g e 1 1
S T A T E O F N E W H A M P S H IR E S U P R E M E C O U R T
L IN D A S T E W A R T O A lIA N IS001(•••••• CI
F e b ru a ry 1 , 2 0 1 3 H e r E x c e lle n c y , M a rg a re t W o o d H a s s a n G o v e rn o r, S ta te
H a m p s h ire S ta te H o u s e C o n c o rd , N e w H a m p s h ire 0 3 3 0 1 D e a r G o v e rn o r H a s s a n :
N .H . S U P R E M E C O U R T O N E C H A R L E S D O E D A IV E C O N C O R D . N H . 0 3 3 0 1(803)271-.3151 FI\X: (l503l513-~7!1
W e w rite jo in tly s e e k in g y o u r fa v o ra b le c o n s id e ra tio n
$ 2 0 0 ,0 0 0 in th e F Y 1 4 .1 5 c a p ita l b u d g e t fo r fu m is h in g s a n d s e c u rity e q u ip m e n t fo r th e n e w C h e s h ire C o u n ty C o u rth o u s e w h ic h is s c h e d u le d to o p e n la te th is y e a r. A n u n u s u a l s e t o f c irc u m s ta n c e s c a u s e u s to m a k e th is re q u e s t. W h e n a n e w c o u rth o u s e is fin a n c e d th ro u g h th e c a p ita l b u d g e t, p a rt
a p p ro p ria tio n in c lu d e s fu n d in g fo r fu rn is h in g s a n d s e c u rity e q u ip m e n t. T h e C h e s h ire C o u n ty C o u rth o u s e , h o w e v e r, is b e in g b u ilt b y th e M o n a d n o c k E c o n o m ic D e v e lo p m e n t C o rp o ra tio n a n d le a s e d to th e S ta te . T h ro u g h th e u s e
m a rk e t ta x c re d its ," M o n a d n o c k is a b le to p ro v id e a s in g le b ra n d n e w fa c ility fo r a ll th e tria l c o u rts lo c a te d in K e e n e fo r b a s ic a lly th e s a m e re n t a s is c u rre n tty b e in g p a id to C h e s h ire C o u n ty a n d to C ity
fo r fa c ilitie s th a t a re le s s th a n a d e q u a te . M o re o v e r, th e S ta te w ill h a v e th e
to p u rc h a s e th e b u ild in g in s e v e n y e a rs . A s m e n tio n e d a b o v e , b e c a u s e th e S ta te is n o t b u ild in g th e n e w c o u rth o u s e , n o a p p ro p ria tio n h a s b e e n m a d e fo r fu rn is h in g s a n d s e c u rity e q u ip m e n t. In th e p a s t, fo r s m a ll n e w ly le a s e d c o u rth o u s e s w e h a v e p a k t fo r fu rn is h in g s a n d s e c u rity e q u ip m e n t th ro u g h th e c o u rt fa c ilitie s e s c ro w fu n d (R S A 4 9 0 :2 6 -c ). T h e fu n d , h o w e v e r, c a n n o t s u p p o rt th e a m o u n t n e e d e d fo r th e n e w C h e s h ire C o u n ty C o u rth o u s e . T h e fu n d h a s b e e n m a n a g e d b y th e C o u rt A c c re d ita tio n C o m m is s io n (R S A 4 g 0 :5 -a e t. s e q .). It h a s p ro v id e d fu n d s fo r m a n y p u rp o s e s , in c lu d in g fo r m a k in g c o u rt fa c ilitie s A D A c o m p lia n t, fo r re p a irs in c o u rth o u s e s , a n d fo r re fu rb is h in g ite m s s u c h a s c a rp e ts . T h e re v e n u e re c e iv e d b y th e fu n d is a p p ro x im a te ly $ 3 5 0 ,0 0 0 a n n u a lly . B o th
lik e to m a in ta in a b a la n c e in th e fu n d a t a ll tim e s
$ 2 5 0 ,0 0 0 s o th a t m o n e y is a v a ila b le fo r a n e m e rg e n c y . W ith ite m s th a t h a v e a lre a d y b e e n a p p ro v e d b y th e C o u rt A c c re d ita tio n C o m m is s io n , if th e C h e s h ire C o u n ty C o u rth o u s e fu rn is h in g s a n d s e c u rity e q u ip m e n t w e re to b e p u rc h a s e d w ith c o u rt
Page 12
,
P ag e 13
Her Excellency, Margaret Wood Hassan February 1, 2013 Page 2 faciltties escrow funds, the balance in the fund would dip well below acceptable levels. Thus, we ask your consideration for the inclusion
In the FY 14- 15 capttal budget for fumishings and security equipment for the new Cheshire County Courthouse.
W e w ould be happy to m eet w ith you to discuss this request. Thank you for your consideration.
Sincerely, Linda Stewart Dalianis Chief Justice New Hampshire Supreme Court Linda M. Hodgdon
C om m issioner D epartm ent
S ervices
'mIre ~ ta te
A D M IN IS T R A T IV E O F F IC E O F T H E C O U R T S
Donald D. Goodnow, Esq. Director M arch 7, 2 0 1 3 R epresentaw e John A . G raham H ouse P ublic W orks and H ighw ays Legislative O ffioe B uilding, R oom
2 0 1
33 N orth S tate S treet C oncord, N H 0 3 3 0 1 D ear R epresentative G raham : l\vo Charles Doe Drive
C o n c o rd , N H 0 3 3 0 1 (6 0 3 )2 7 1 -2 5 2 1 F a x : (6 0 3 ) 1 I3 -5 4 5 4
eMail: aoc@rourts.state.nh.us
T I Y r r o D
R e la y : (8 0 0 ) 7 3 5 -2 9 6 4
A s you requested at the M arch
5 , 2 0 1 3
H ouse P ublic W orks and H ighw ays C om m ittee m eeting, below is a schedule
cap~al appropriations m ade to the judicial branch. W e respectfully request that the lapse dates for all three cap~1 appropriations be extended to June
3 0 , 2 0 1 5 .
D escriD tion B alance The appropriation m ade to the judicial branch in 2 0 1 1 ,
$ 1 3 2 ,3 1 4 2 5 3 :1 ,
IX A for nrisoner video conferenoe. The appropriation m ade to the judicial branch in 2 0 1 1 ,
$ 6 9 8 2 5 3 :1 ,
IX , B for call oenter. The appropriation m ade to the judicial branch in 2 0 1 1 ,
$ 1 ,3 0 9 ,2 3 4 2 5 3 :1 ,
IX C for e-court initiative. P arts of the video and eC ourt balanoes are subject to encum branoes. P lease let m e know if you have any questions about this request. S inoerely,
> l.- _ .~
D onald D . G oodnow , E sq.
Director
C c: C hainm an D avid C am pbell, H ouse P ublic W orks and H ighw ays
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