NBAA 2013 ISBAO The Gold Standard Las Vegas, NV October 22, 2013 - - PowerPoint PPT Presentation

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NBAA 2013 ISBAO The Gold Standard Las Vegas, NV October 22, 2013 - - PowerPoint PPT Presentation

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NBAA 2013 ISBAO The Gold Standard Las Vegas, NV October 22, 2013 Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org A set of performance based and process oriented standards Integrates safety,

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NBAA 2013 ISBAO – The Gold Standard Las Vegas, NV October 22, 2013

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Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org

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  • A set of performance based and process
  • riented standards
  • Integrates safety, security, efficiency &

effectiveness

  • Uses principles of ISO 9000 family of

standards

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  • IS-BAO has flexibility and fits a broad range
  • f fleets and operations.
  • Meets ICAO SARPS.
  • Is user friendly.
  • Optional registration.
  • Helicopter ops in 2012
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  • Developed by IBAC, its Member Associations

and operators

  • Two years development and testing
  • Strong support from participating flight

departments

  • Operational since May 2002
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  • Founded – June 15, 1981
  • 15 Business Aviation Associations
  • Founding Members: USA (NBAA), UK

(BBGA), Canada (CBAA), Europe (EBAA), and Germany (GBAA).

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  • A council of associations
  • 14 national & regional business aviation

member association worldwide

  • Represents, promotes and protects the

interests of business aviation internationally

  • Coordinates international issues
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  • International & Non-Governmental

Organization

  • Permanent Observer Status – ICAO
  • Based in the ICAO Building -

Montreal

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Chicago Convention – 1944 – 38 Nations Agency of UN – Founded in 1947 Headquartered in Montreal Today 192 Nations

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Mission: To provide a global forum for Civil Aviation in order to achieve safe, secure, and sustainable development

  • f aviation worldwide.
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Presentations: Neil Bracken – Director, Air Transportation, General Mills Mike Raab – Aviation Director, Blue Cross & Blue Shield of Florida Harvey Vaught – Chief Pilot, American Express

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NBAA2013 Business Aviation Convention & Exhibition

October 22-24, 2013 Las Vegas, NV Mike Raab Director of Aviation, Blue Cross & Blue Shield of Florida

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

WHO WE ARE

  • A Health Solutions Company
  • Roots Going Back Nearly 70 Years
  • Approximately 4.5 Million Health Care

Members

  • Covers 15.8 Million People in 16

States Through Affiliated Companies

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

OUR FLIGHT DEPARTMENT ORGANIZATION

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CEO Chief Pilot Director Maintenance & Pilot Flight Operations Manager Accountable Executive Director Aviation

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

OUR TEAM (add picture of us with plane)

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

AIRCRAFT AND OPERATING STATS

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

PRE IS-BAO

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EVERYTHING’S UNDER CONTROL

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

INDEPENDENT AUDIT 2009

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

SAFETY MANAGEMENT SYSTEM

  • Need for an SMS
  • Had to be manageable
  • IS-BAO was our answer
  • We needed a manageable process
  • Required a vendor to assist due to

size of flight department

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

SMS - ONE SIZE DOES NOT FIT ALL

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WE DIDN’T WANT TO BE THIS GUY

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

BUY-IN, BUY-IN, BUY-IN

  • Leadership buy-in is CRITICAL
  • Starts with the very top
  • All other Execs will then get on board
  • Reporting to an involved Accountable

Executive is crucial

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

DAY TO DAY

  • Most of work is on front end when

setting up

  • Minimal time on a daily basis
  • Makes you stop and think
  • Manage risks
  • Far better flight department

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

IS-BAO BENEFITS

Today, we:

  • Are IS-BAO Stage 2 Certified
  • Are a much safer organization prior to

implementation

  • Have elevated confidence from executive

leadership

  • Have reduced insurance premiums
  • Increased team morale / First rate flight

department

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

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Questions?

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Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

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Amer merican E can Expr press F ss Flight ght Oper perat ation

  • ns

NBAA 2013

2013 Las Las Vegas egas, NV

Harvey Vaught – Chief Pilot, American Express

A & E PMO

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Amer merican E can Expr press F ss Flight ght Oper perat ation

  • ns

NBAA 2013

2013 Las Las Vegas egas, NV

IS-BAO Stage Two Certification Stage Three Audit – December 2013

A & E PMO

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AXP Public

Inno nnova vation Tradit ition Cust ustome mer Commitment nt for 163 y 163 years

Established in 1850 as an Express Delivery Service 63,500 Employees Serving 102 Million American Express Customers Spending $888 Billion in 200+ Countries Seventh Consecutive J.D. Power and Associates Award for Highest Customer Satisfaction among U.S. Credit Card Companies

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AXP Public

Our Department

  • 37 Aviation Department Employees
  • Leadership Team –
  • VP of Flt Ops / Chf Pilot / VP of Bus & Ops / Dir of Mx / Cust Svc Mgr
  • Personnel -
  • 3 Dispatch / 3 Admin / 8 Techs / 15 Pilots (2 Safety Mgrs) / 3 Flt Atts
  • Four Company Aircraft
  • G550 / GV / G450 / S-76C+
  • 1400 Flt Hours
  • 63% International
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AXP Public

Our I S-BAO Story

  • < 2007 – Comfortable … Don’t need it … Hubris???
  • 2007 – “How do we know we’re good … how do we show it?“
  • 2008 – “We’re behind … How do we catch up?”
  • Vendor solution … Open the box … & “Oops!”
  • “Where do we start, because this isn’t us?”
  • What we had …
  • Where we needed to begin …
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AXP Public

Our Story … Continued

  • 2008 continues …
  • Safety Management … Operational Leadership
  • Buy-In? The human part … Relevance & Value
  • Exacting Standards, but …
  • Rules or Guidelines?
  • 2009 - IS-BAO Stage 1 Audit
  • Celebration?
  • Evolution …
  • 2011 – IS-BAO Stage 2 Audit
  • A Work in Progress … Who’s definition?
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AXP Public

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AXP Public

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AXP Public

Lessons Learned

  • Forces us to “look in the mirror” with the benchmarks of the protocols
  • Promote and develop critical thought … Judgment
  • We own this … Making the protocols our own
  • Disciplined approach to risk analysis and mitigation
  • Regulations
  • Documentation – “If it isn’t documented, it didn’t happen.”
  • Value – Cost / Benefit
  • “Managed” solutions
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IS-BAO The Gold Standard

Neil Brackin Director of Air Transportation General Mills, Inc.

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General Mills, Inc.

  • 3 Citation X Aircraft
  • 1400 Hours Annually
  • 16 Personnel
  • Domestic / International
  • Minneapolis, MN
  • 145 Maintenance Facility
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Championship Brands

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Organization and IS-BAO Alignment

  • Do The Right Thing
  • Build Great Brands
  • Superior Performance
  • Innovate
  • Develop People
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Organization and IS-BAO Alignment

General Mills

  • Do The Right Thing
  • Build Great Brands
  • Superior Performance
  • Innovate
  • Develop People

IS-BAO

  • Internationally Accepted

Standards

  • Flight Department Brand
  • Continuous Improvement
  • Best Practices /

Communication

  • Benchmarking and

Education

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General Mills IS-BAO History

  • Stage I 2005
  • Stage II 2009
  • Stage III 2013
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Stage I

  • Challenges

– High Employee Turnover – Standardized Operations Manual – Knowledge Transfer

  • IS-BAO Advantage

– Process and Change Management – International Standard Operations Manual – SMS Implementation

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Stage II

  • Challenges

– New Employees – Standardization of Process – Communication

  • IS-BAO Advantage

– Process and Guidelines – Established Standards and SOP’s – SMS Maturation and Development

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Stage III

  • Challenges

– Fleet Plan / Internal Promotion – Continuous Improvement – SMS Development and Expansion

  • IS-BAO Advantage

– International Standard – Process and Expectations – SMS – Scale and Concepts

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IS-BAO

  • Resources

– Internal Questions – Hangar and Neighbors – Regional Groups – NBAA – IBAC Neil.Brackin@Genmills.com 763-764-8281

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IS-BAO International Standard for Business Aircraft Operations

Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org