more re conve versat rsations ons a a da day wi with h bots - - PowerPoint PPT Presentation
By 2020, the aver verage age person rson wi will have ve more re conve versat rsations ons a a da day wi with h bots s than an they ey do do wi with h their eir spouse use L. HEATHE HER R PEMBER ERTON | GARTNER ER
HER R PEMBER ERTON | GARTNER ER
Who are e you? Hello, I’m a Chatbot, also called a virtual agent, a talkbot, IM bot, interactive agent, Artificial conversational entity or a ‘conversational technology’ What do you do? I’m a computer programme, or an artificial intelligence which conducts a conversation, either by voice or text Wher ere e do I f find nd you? You can access me via messaging apps, such as FB messenger, WeChat, WhatsApp, Viber, Skype or via your own
What t does es your r world d look k like? Well, human – here is the landscape…
Algo gorith rithm
A structured set of rules that precisely defines a sequence of operations. E.g. a cookbook recipe…
Softwar tware
Computer program that details specific instructions a computer will perform in sequence to carry out a specified task, often related to processing data. E.g. calculate employee pay…
Artif ificial cial intellige igence ce
Advanced techniques that enable computers to mimic human behaviour.
Creating incredible opportunities and cause unprecedented industry disruption
Increasing productivity by simplication
Automation Facial Recognition
Information on customer journeys around the store, shopping behaviours and emotional state
Streamlined Communications
Chat apps and collaborative documents
Machine Learning
Predictive behaviour and workplace scenario planning
Wellbeing
Bio monitoring across financial, physical, and mental health
Sour urce: Accenture 2017
The Hype Cycle - Gartner
Emerging technologies 2018
BILL LL GATES ES