Monitoring Framework for NHSScotland National Cleaning Services - - PowerPoint PPT Presentation

The NHSScotland Domestic Monitoring Tool (DMT) Chris Everden Project Manager - HFS Monitoring Framework for NHSScotland National Cleaning Services Specification and Estates HAI Issues

“Healthcare Associated Infection (HAI) remains a priority issue for NHSScotland both in terms of safety and well being of patients, staff and the public”

Context

Background

• HAI Task Force issued “NHSScotland Code of Practice

for the Local Management of Hygiene and HAI” and the “NHSScotland National Cleaning Services Specification” in May 2004;

• NHSScotland Health Facilities Scotland establishes a

Working Group to produce a Framework for monitoring cleaning services across Scotland.

Principles of Framework

• based on continuous improvement;
• compliance with NHSScotland Cleaning Services

Specification;

• local ownership and accountability of results;
• results should be provided quarterly;
• accountability up to Board level;
• results to be published by The Scottish Government;
• benchmarking across Scotland.

Scope of Framework

• standardised monthly template;
• service monitoring as an integral part of the day to day

provision of the cleaning services;

• audit activity centring on the review of

systems, policies and procedures required to effectively manage the cleaning services;

• benchmarking to assist Operating Divisions
• f NHS

Boards identify how and where they can improve cleaning services.

Key Elements of reporting since 2007

• based on RAG system
• Green over 90%-pass
• Amber 70%-90%-fail
• below 70%-fail with significant risk
• the average score from 2007 to date is 95.9%
• nly 3 Boards have ever reported an amber

Developments since 2007

• establishment of HEI in Scotland;
• independent audits of DMT system by external auditors;
• 2010 HAI Taskforce required the cleaning monitoring to

include estates fabric and furnishings issues to be monitored, DMT developed;

• changes to the monitoring tool in April 2011 included the

inclusion of the 5 x 5 risk matrix for the estates issues.

Current Challenges

• paper based and time consuming monitoring

procedures;

• inconsistencies between HEI comments and published

scores;

• inconsistent number of auditable areas;
• Estates issues affecting cleaning standards.

Developments of DMT

• procurement of electronic hand held monitoring tool;
• inclusion of estates reporting in new model;
• inclusion of monitoring of all areas in the estate;
• rectification reporting.

Benefits to NHS Boards

• more efficient monitoring;
• more accurate monitoring;
• increased awareness of estates issues;
• monitoring data held electronically within the Boards

for trend analysis and auditing;

• increased reporting capability through the procured

system;

• more accurate results.

Benefits to NHSScotland

• more accurate reporting;
• increased cleaning performance standards;
• increased service efficiency;
• increased staff confidence in the service;
• increased public confidence in the service;
• improved estates data;
• more proactive response from the estates departments.

Programme Update

The preferred Provider is…

I will now hand you over to ……… who will give us an

• verview of the new system