Mini Competition Market Engagement Key Learnings Presentation of - - PowerPoint PPT Presentation
Live at Home Framework Mini Competition Market Engagement Key Learnings Presentation of the key learnings from the market engagement for the mini competition pathfinder within the LAH Framework. Presenter: Sarah Collins Date 12 th December
Live at Home Framework
Presentation of the key learnings from the market engagement for the mini competition pathfinder within the LAH Framework. Presenter: Sarah Collins Date 12th December 2017
LAH Batching/ LAH Non-Batching
Mini Competition (All LAH Providers)
Spot Market
Poll Outcome of Poll, Discussions and ECC further Actions
Would you agree with all the Key Principles defined so far? 100% of attendees agreed that the key principles proposed were acceptable.
In relation to the proposed provider response - Do you think the required information is straightforward enough to reply? 92% agreed that the required information from the provider to submit was straightforward to reply.
part of the process flow workshop
respond. Question raised on ECCs intention with the price i.e. to cap the rate or not
Question raised to ensure providers were able to submit a time range for calls , rather than specific times.
worker for the lowest priced bid to confirm the range
guidance.
Poll Outcome and ECC further Actions
If you are alerted that the mini competition has commenced via email, and have direct access to the ISP, via a computer or a smart phone. And the package was due to commence within 24 hours what would be the minimum acceptable timeframe for you to be able to respond with an offer if you were able to deliver care for the package? Varied across all options 1,2,4 and 24 hours with a 45% majority favouring the 2 hour option.
commence within 24 hours or less.
workshop and review The proposed award criteria are clear. 87% agreed the award criteria were clear. Suggestion to review where a provider is able to respond quickly that they should be awarded the package. This would be difficult to implement as ECC are unable to view responses until the closing date / time has passed, it also would not meet the award criteria of lowest price.
Poll Outcome and ECC further Actions
Is the tied bid criteria acceptable where there are two or more providers that have the same lowest price. 92% agreed that the award criteria were acceptable. Further clarification confirmed the proposed criteria were acceptable but to consider if service user choice could form the ultimate tie break. ECC to review as part of the process flow workshop.
Provider Feedback Outcome and further ECC Actions
In the Tenderbox description it would be helpful to see:
addition to the Post Code
critical visits (e.g. medical and transport needs)
in the Tenderbox Description: Older People, Personal Care Chelmsford CM3 5GY Double handed care 2 calls per day 20 hours per week Additional description (e.g. female or male carer preferred Time Critical Visit ) Some Providers may want to see only those packages in the locations that they operate in, and not all packages. This helps from
by not responding to events that would be of no interest to them
that aren’t of interest and use, manage and maintain separate Contract Lists; or
Provider Feedback Outcome and further ECC Actions
Agreed to a 2 hour start/end bidding window for a Service User packages which is to start within 24 hours
Bidder Guidance Agreed to a 24 hours start/end bidding window being the maximum for Service User package with a start date greater than 24 hours
Bidder Guidance
Provider Feedback Outcome and further ECC Actions
There were no concerns with clarifications being submitted and managed in Delta eSourcing Message Centre
Message Centre for any clarifications
Message Centre only. Suggested that for packages with a start date of 24 hours or less, clarifications take place within 1 hour of the event being posted.
and added to the Bidder Guidance Everyone agreed the required response to the event questions is straightforward
to the Bidder Guidance Providers would like their staff to have different viewing permissions (e.g. for annual reviews and
staff reviewing and responding to mini competitions)
Provider in Delta eSourcing
Guidance
Provider Feedback Outcome and further ECC Actions
Further clarification needed around the award criteria for packages which have a time critical visit. Is it always the Provider with the lowest bid who is awarded the package?
criteria, as long as the provider can meet the needs of the service user If there is a critical time visit, and a Provider cannot meet this requirement then they would not meet the needs of the service user.
required to answer
visit (this Q will only be included for packages with time critical visits) For tied bids, it was suggested the
Provider list in a ranked order) was to rank the LAH Providers by quality and not price. Ranking by quality is a fairer way of awarding in a tied bid w/in the framework and assures the Service User best quality of care
applies w/in the tied bid business rules
Provider Feedback Outcome and further ECC Actions
It is preferred that pathfinder is not
and Bank Holidays
close on a weekend and bank holidays. ECC does, however, reserves the right to operate during working hours as outlined in the LAH contract and may do so during the pathfinder if the need were to arise
It was confirmed there are no barriers to accepting/ acknowledging the Commencement
confirmation of care email
An existing issue which could impact pathfinder relates to pricing uplifts not being an option throughout the life of a Service User’s care needs
packages will not attract any uplifts therefore the price quoted should take this into consideration.
the LAH minimum rate
Provider Feedback Outcome and further ECC Actions
For the pathfinder, if no bids are received for a package can SPT go back to the LAH Providers and negotiate rather than go to spot market?
participate in the mini competition process to avoid a need for this.
to consider further how we can work with LAH providers to secure placements within the framework. Barriers for Providers not engaging in the process could potentially include:
process highlights and key principles and address questions
readiness for pathfinder As the pathfinder evolves, obtain Providers feedback by:
discussions Pathfinder needs to be continually reviewed, flexible and able to change ECC will build weekly health check questionnaire into the pathfinder A face to face session / or webinar will be scheduled with LAH Providers following the pathfinder for an overall evaluation Open suggestions for improvement throughout the pathfinder via liveathome@essex.gov.uk Ongoing provider engagement during any wider launch of the Mini Competition process.
Provider Question ECC Action
Our Delta log in is with our bid team. Can staff that deal with placements be added and what controls are within the system for visibility of
It is possible for providers to manage accounts to add additional staff to be able to view packages on the system.
launch event We are reviewing how the permissions can be separated so providers have control within the system of staff visibility of the different
launch event
Conclusion of Market Engagement Details of all the events are available on out innovations page of the provider portal. The slides associated with this live webinar will be added to the provider portal. https://www.livingwellessex.org/innovation/mini-competitions/ Final opportunity for feedback prior to the launch of the pathfinder by Friday 15th December, and we welcome any feedback from the market to liveathome@essex.gov.uk throughout the Pathfinder Date Activity 20/12/2017 Complete process and system development Early Jan Internal ECC governance 17/1/2018 Mini Competition Launch Event w/LAH Providers 22/1/2018 Pathfinder commences 2/3/2018 Pathfinder ends and outcome assessed 31/3/2018 Start wider implementation dependent upon outcome of Pathfinder The information shared may be reviewed and changed as a result of engagement or if the process is fully implemented.