Retail Loss Information in Mail Theft Investigations A private - - PowerPoint PPT Presentation

Retail Loss Information in Mail Theft Investigations

A private public partnership benefiting the consumer.

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The OI e OIG Office ice of Inves estig igati tions

• ns
• OI’s structure is designed to cover postal program vulnerabilities

and are aligned geographically to the postal workforce.

• Approximately 450 Special Agents stationed in more than 108
• ffices nationwide.
• OI meets its statutory responsibility by investigating internal postal

crimes involving:

• Health Care Fraud
• Contract Fraud
• Financial Fraud
• Internal Mail Theft
• Official Misconduct
• Specialized units in Headquarters include the Computer Crimes Unit

and Cyber & Technical Operations Unit.

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THE PARCEL COMPLAINT…WHERE DO YOU START?

What is Internal Mail Theft???

• Military Personnel
• Highway Contract Drivers (Dock to Dock)
• Airline Employees
• Bank/Firm Employees
• Mail Messenger/Courier
• Mail Room Personnel
• Anyone who has access to the mail for reasons of their

employment (non-postal)

United States Postal Inspection Service Jurisdiction

• Sanctity of the Seal
• No person in the USPS including

contractors shall break, or permit to be broken, the seal of any mail sealed against inspection while in USPS custody.

Sanctity of the Seal

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Wh What is is C CAPE? E?

• Our Mission: To provide visibility into data and

deliver decision ready information to our stakeholders.

• Countermeasures And Performance

Evaluations.

• CAPE is staffed by:
• Subject Matter Experts
• Data Modelers
• Information Technology Specialists

Enterprise Customer Care (eCC)

Data Mining Text Fields for Keywords

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eC eCC

• USPS receives eCC complaints
• Data Mining Text Search for Keywords brings actionable leads to
• ur Mail Theft Agents around the country.
• Keywords Used:
• gift cards
• greeting cards
• cash
• jewelry
• prescriptions
• Firearms
• Agents are not limited to these keywords. Agents can search a

specific date range, keyword, 3 or 5 digit zip code.

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Succ ccess ess Stori ries es

• A mail theft investigation initiated in

January 2015, determined a labor custodian, stole at least eight gift cards with a total value of $210, as well as two $5 dollar bonus cards and two $10 off coupons from the mail.

• During an interview with agents

from the USPS OIG, the labor custodian confessed to the thefts and wrote a sworn statement acknowledging her activities.

• A mail theft investigation initiated

in June 2015 revealed a rural carrier associate was responsible for the theft of gift cards from the mail.

• In July 2015, the rural carrier

associate submitted her resignation from the postal service effective immediately based upon the USPS OIG investigation

RADR

Risk Assessment Data Repository

The OIG working closely with mailers to develop testing programs to deter employee theft.

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• The OIG Vision is to have analytics and data

sharing services as the foundation of internal mail theft investigations. Data Analyti tics cs as a S a Ser ervic ice

• Allows for allocation of time/resources
• Allows the computer to identify the areas of

concern

• RADR transforms data into information
• Comes at no cost to the retailer.

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RADR DR Mail il Theft Facts

• Analyze reported losses from major mailers.
• Identifies the most likely location for each loss: major

mailer warehouse, plant, post office, route, carrier.

• Groups location losses and trends over specific time periods - to

identify hotspots.

• Provides the agent with investigative guidance about the

who, what, when, and where. Does not assume carriers are responsible for all losses.

• For plant losses, identifies suspected machine type (SPBS,

APPS, PSS) where losses are occurring.

DOIS Data AMS Data Facility Data Mail Loss Records

MT Model

Postal Data External Data

High-Level Model Architecture

RADR Reporting Tool RADR Analytic Tool

Mail Theft Model

Retailer 1 Retailer 2 Retailer 3

Tripwires

Utilizing Retail Information in Mail Theft Investigations

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Pac Package ge Loss Trip ipwir ire e

• Similar to mailer loss analysis, but we focus on package losses
• Is it internal mail theft, external mail theft or consumer fraud?
• By analyzing the last scan information, we focus on:
• Evidence of the package entering the Postal Service mail stream
• Evidence pointing to the package going missing inside the Postal

Service

• Evidence of the package Scanned as Delivered

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Exter ernal l Thef eft or Consumer umer Fraud

• United States Postal Inspection Service
• Jurisdiction involves external influences on

USPS

• Referral process and cooperation
• Information will be available to your organization.
• The goal is to protect the retailer and ultimately

the customer

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Gif ift Card d Loss Trip ipwir ire e

• Gift cards reported lost/stolen
• Loss Metrics or Exceptions:
• Identify multiple gift cards used in same

transaction

• EX: Four (4) $50 Gift Cards used in same

transaction

• Gift Cards fraudulently negotiated outside of

intended destination

• EX: Gift Card destined for Cincinnati used

in Las Vegas

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• The more loss data the OIG can obtain the better will help

the Postal Service, the Mailing Industry, and the Customer.

Sharin ing g Data

• The OIG needs this from you: give us your problem

shipments, and we can work to determine the most likely points of loss.

Secured File Transfer

• Over 150 of the Fortune 1000,
• Including the largest civilian federal agencies,
• 6 of the top 12 private equity firms
• Most of the 6 major Hollywood studios

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https://www.youtu be.com/watch?v= wwf8uVx2tyM&fe ature=player_deta ilpage

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