Mind Maps Interpersonal Fundamentals of Management Figurehead - - PowerPoint PPT Presentation

Mind Maps

Fundamentals of Management

An organisation

• Social arrangement
• Collective goals
• Controlled

performance Controlled performance: Efficiency and Effectiveness Management Process of achieving

• rganisational goals efficiently and

effectively through

• 1. Planning
• 2. Organising
• 3. Leading
• 4. Controlling

Levels of Management

• Top level
• Middle level
• First-line managers

Managerial Skills

• Interpersonal
• Conceptual
• Technical

Managerial Roles

• Informational
• Interpersonal
• Decisional

Informational

• Monitor
• Disseminator
• Spokesperson

Interpersonal

• Figurehead
• Leader
• Liaison

Decisional

• Entrepreneur
• Disturbance

handler

• Resource allocator
• negotiator

Controlled performance: Efficiency and Effectiveness

Organisational Planning and Goal Setting Planning

• Specifies the
• rganisational goals
• Defines the means for

achieving them Plan: an outline for goal achievement Specifies: tasks, resource allocation etc. Strategic Planning Process

• 1. Defines where are we?

2. Where do we want to go? 3. How are we going to go? Process

• Vision
• Mission
• Goals
• Objectives

Vision: Desired future state of the

• rganisation

Mission: Overall purpose of the

• rganisation

Goals: Broad intentions derived from the vision Objectives: Statements

• f specific outcomes

Levels of goals 1. Strategic 2. Tactical 3. Operational Objectives must be SMART Objectives: Statements

• f specific outcomes

Organisational Audit: SWOT analysis: Strengths, weaknesses,

• pportunities threats

Industry analysis: Porter’s five forces 1. Bargaining power of buyers 2. Bargaining power of suppliers 3. Threat of substitutes 4. Threat of new entrants 5. Competitive rivalry Growth strategies: Ansoff’s Matrix 1. Product development 2. Market penetration 3. Market development 4. Diversification

Foundations of Organisational Behaviour Organisational behaviour : identifies how people think, act and respond Leadership: process of influencing followers to achieve organisational goals Leadership traits: Energy level and stress tolerance Self confidence Emotional stability and maturity Personal integrity Achievement orientation Leadership styles: Autocratic style Democratic style Free-rein style Culture: Values, norms, beliefs, policies Aspects of culture Underlying assumptions and beliefs Artefacts and symbols Rules and norms Rituals and rites Classification Power culture Role culture Task culture Person culture Motivation: Forces within or external that would arouse enthusiasm and persistence to pursue a certain course of action Maslow’s Hierarchy of Needs Theory Physiological needs Safety needs Love and belonging needs Self esteem needs Self actualization needs Herzberg’s Dual Factor Theory Hygiene factors Motivators

Thank You!