SLIDE 1 Dr Kirit Ardeshna – Consultant Haematologist & Clinical Lead for the Cancer Centre Martin Lerner – Divisional Manager, Cancer Division Lisa Godfrey – Programme Director, Macmillan Cancer Support Kara Gelb – Project Manager, transforming patient experience
Membersmeet – 4th January 2011
SLIDE 2 Why build the Cancer Centre
commitment to cancer services
- Patient environment
- Holistic care
SLIDE 3 Key facts about the Cancer Centre
- £100 million investment
- 14,000 m2
- Designed around the
needs of patients
- Innovative art work
- First PET MRI in UK
- Day care not overnight
- Opening 2 April 2012
SLIDE 4 Squire Garden 5th
Staff Conference Facilities
Haematology Day Care Aseptic Production Teenage and Young Adult Service Chemotherapy Day Care Cancer Centre Outpatient Service Plant/Services Macmillan Support & Information Service Shop & Cafe Dispensary
Phlebotomy Imaging (PET-MRI, MR|I, CT, U/S, X-ray) Theatres and procedures
4th 3rd 2nd 1st GF
Basement
Floor by floor in the cancer centre
Private patients
SLIDE 5 Ground floor
– Welcome – Living room – Information
SLIDE 6 Lower Ground Floor
- Phlebotomy & laboratory
- Imaging - CT, MRI, Ultrasound,
PET-MRI, plain X-ray
- Procedures Suite
- Theatre
- Macmillan Support and
Information Service (counselling, benefits advice, therapy, complementary therapy, lifestyle classes, dietary advice)
SLIDE 7 First floor
- Outpatients
- Improved outpatient
experience – Check and Track – Scheduling system – Patients Portal – Reduced clinic waits
SLIDE 8 Second floor
– Day case – Ambulatory care
- Entertainment/WiFi
- No/reduced waits
SLIDE 9 Third floor
- Dedicated Teenage & Young Adults area
- Outpatients and treatment for 13 - 24 yr olds
- Recreation and support area
- Ambulatory care - Paul’s House
SLIDE 10 Fourth floor
- Haematology Outpatients
- Includes patients with non
malignant haematological conditions
– Blood transfusions – Patients assessments – Procedures – Stem cell collection – Plasma exchanges
SLIDE 11 Fifth floor
for all patients Private patients
SLIDE 12 Improving the patient journey
- 1400 new cancer patients a year start their
cancer journey at UCLH
- About 2000 new cancer patients a year
start their journey at another hospital and will get much of their treatment at UCLH
SLIDE 13
Services in the Cancer Centre
Diagnosis 2‐week clinics in cancer centre for lung, prostate, breast, head and neck, haematology Other diagnoses in main hospital Treatment All treatments in Cancer Centre except major surgery or patients requiring 24‐hour care End of life care In cancer centre and at home Ongoing care Monitoring, support, survivorship, further treatment
Macmillan Support and Information Service
SLIDE 14 A day in the Cancer Centre
- 300 outpatient consultations
- 50 patient receiving chemotherapy
- 150 patients and carers visiting the support
and information service
- 80 scans and other diagnostic tests
- 60 haematology and surgical and other
minor procedures
SLIDE 15
Macmillan Cancer Support 2010
£ 128.5 million – fundraised in 2010 £96.7 million – spent on services 5,367 funded professionals £131 million benefits obtained for 78,000 people 3.4 million unique users accessed the help-lines
SLIDE 16
Perceptions of Macmillan
SLIDE 17 Macmillan UCLH Partnership
- Two organisations with national reputations for innovation
in cancer services
- £10 million contribution from Macmillan
- UCH Macmillan Cancer Centre
- Learning laboratory for innovations
- The best possible patient experience with patient voice at
the centre of all that we do
SLIDE 18 Macmillan UCLH Partnership
- Support and Information Service
- Patient Experience Board
- Workforce
- GP liaison
- Patient information
- Volunteer service
- Patient environment
- Supported self-management after treatment
- Training and learning development
- Evaluation
SLIDE 19 Support & Information Service
communications skills
Professionals
- Complementary therapy
- Patient information
- Integrated with every MDT
- Needs assessment
- Head of Service apponted
- Based in the Cancer Centre
reaching across UCLH &
SLIDE 20
The challenge
SLIDE 21 Governing body report
- 18 in depth interviews with patients at the end of their
cancer treatment at UCLH
- Overall the interviewees reported very positively on their
experience of care. Recommendations should be considered in the context of a range of such positive feedback about a generally very high quality service
- Availability of clinical nurse specialists especially to
patients who are tertiary referrals
- Role and profile of Macmillan amongst cancer patients
particularly given the charity’s significant involvement in the new ambulatory cancer centre
SLIDE 22
Brain Cancer feedback
“All in all, please remember, patients are human
beings, just like the staff, we have feelings and are trying to have as much of a life as possible. We sit there working out what out of our life dreams we can actually now expect to be able to do. What kind of a future can we plan now? We have families that we love and want to protect, just like anyone, we walk away from appointments evaluating every word that was said to us and that affects us and those around us profoundly on a daily business. Everything that is said to us means so much.”
SLIDE 23
Campaign: “Making a Difference Together”
SLIDE 24
Dr Kirit Ardeshna – Consultant Haematologist & Clinical Lead for the Cancer Centre - building Martin Lerner – Divisional Manager, Cancer Division – services provided in the cancer centre Lisa Godfrey – Programme Director, Macmillan Cancer Support – Macmillan’s involvement Kara Gelb – Project Manager, transforming patient experience – UCLH campaign
Questions please
