Member Satisfaction Survey Brampton Professional Fire Fighters Association Local 1068
Survey Overview As a result of ongoing labour management issues, the membership of local 1068 requested to have a special general meeting to have their concerns heard Poor morale, bad faith and mismanagement were among a few of the concerns raised The Association choose to conduct a general membership survey The survey was provided to the membership on June 16 th, 2016 72% of the membership responded
Survey Overview Continued The Association wanted to ensure that it captured the concerns of its members, therefore the survey was broken down into the following areas: General Department Climate Communication with Division Chiefs and Platoon Chiefs Communication with Administration In order to ensure that the survey was not biased, the Association also sought feedback on its own performance over the last 18 months
General Department Climate Association Membership Survey Results
The one best thing about working at Brampton Fire & Emergency Services is?
Brampton Fire & Emergency Services is a better place to work today than this time last year:
How would you describe the current state of morale within Brampton Fire and Emergency Services
The extent to which I feel optimistic about the future at Brampton Fire & Emergency Services:
The extent to which you are satisfied with your ability to maintain a reasonable balance between your family life and your work life
The extent to which I am satisfied with my job is
Would you recommend Brampton Fire and Emergency Services to others to work for
Member Comments: Amazing Crew Everyday brings new challenges and experiences which keeps the job interesting 24 Hour shift has been a great change It's the people People at floor level care – Chiefs only care about themselves and furthering their careers It’s team work. The other things like job recognition are pretty much non existent
General Climate Summary The Association was discouraged that the (%) of the membership felt the moral had dropped from the same time last year As a result of the implementation of the 24hr shift, the opportunities for advancement and ability to work close to home would be positive outcomes of the survey, however it is the people that make BFES a positive place to work The Association was encouraged that the membership felt the department would improve and they would still recommend the BFES as a place of employment
Overall Communication Association Membership Survey Results
The communication from Fire Administration regarding changes in Brampton Fire & Emergency Services are
Overall Communication Summary The Association was not surprised to see that the general membership had concerns on the communication flow from Administration While the return to the Fireside Chats was a positive start to improving communication with the front line staff, more needs to be done The Association is willing to work with Administration to improve communication
Division Chiefs and Platoon Chiefs Association Membership Survey Results
The extent to which I feel my Division Chief/ Platoon Chief supports me as an individual is
My Division Chief/ Platoon Chief is approachable
My Division Chief/ Platoon Chief communicates well with staff
My Division Chief/ Platoon Chief recognizes good work
Member Comments: New Division Chief seems quite approachable and seems to communicate well Platoon Chiefs make frequent visits Nothing is ever put on paper, relies heavily on phone. Difficult to communicate with over the phone We have been lied to directly to our faces only to be told different by the District Chief Tells us what he wants us to know
Division Chiefs and Platoon Chiefs Summary Overall the Association was not surprised by the survey results There is concern that there is a lack of clear communication The members realize that most of the items are being driven from the top down. This has caused morale issues. The AMP and appearance policy are two (2) examples that have caused the members great concern.
Administration Association Membership Survey Results
Deputy Fire Chiefs Association Membership Survey Results
My Deputy Fire Chief is approachable
I feel that the Deputy Fire Chiefs seek ways to improve the Brampton Fire and Emergency Services and maintains the positive reputation of the Fire Department
Members Comments Does not visit halls anymore like the former chiefs used to Not approachable We never see him, unless it’s a discipline issue There’s a huge difference between talking and communicating Admin seems to have taken adversarial approach with the members Because he is greedy and is only there to serve himself They do not attempt to be in our presence! The top dogs are just trying to pad their resume for personal growth. They really do not give a hoot about the suppression members
Members Comments He has always been easy to talk to Out to pad his resume at all costs He only cares about self promotion He is over his head in his job They wouldn’t even know who I am Never see or converse with them Seems only concerned with own career and not the betterment of the department Approachable maybe, willing to consider concerns, not so much
Fire Chief Association Membership Survey Results
The Fire Chief is approachable
I feel that the Fire Chief seeks ways to improve the Brampton Fire & Emergency Services and maintains the positive reputation of the Fire Department
Members Comments Off the job yes Did a poor job answering questions at the fireside chats By no means do I get the impression this man is approachable I have almost no respect for the Fire Chief Lack people skills To be avoided whenever possible Refuses to listen Even before reaching this office, I felt he would never admit he was wrong about anything. Now I feel he’s turned into a politician
Members Comments Past Chiefs would stop by the hall for coffee, not once has the current chief Pompous, degrading, arrogant individual. He always has been. You can’t change the spots I was threatened to be fired almost every day while the Chief was a Division Chief so how can I approach the Chief now. Very awkward for me The Fire Chief’s arrogant and narcissistic demeanour has made the workplace a poisonous atmosphere. His absolute refusal to consider any of the membership’s concerns and his utter disdain for our Collective Agreement (in which he personally signed off while the Deputy Fire Chief) shows a total lack of leadership When I had him as Division Chief of Training, he was not someone you would want to ask questions or chat with so that is how I still view him today
Members Comments No time for the troops. Obviously the days of sitting down at the kitchen table and having a fireside chat are gone. He is the first Fire Chief that can’t spare a few minutes each week to stop in a station for a chat. Smiles at you insincerely No opinion He’s a dictator not a Fire Chief He’s a tyrant and a bully I have found the Chief approachable. He has allowed me to express my opinion Haven’t had many conversations with
Fire Administration Association Membership Survey Results
The extent to which I feel supported as an individual by Fire Administration is
Overall Communications from Fire Administration in Brampton Fire and Emergency Services are
The communication from Fire Administration regarding changes in Brampton Fire & Emergency Services are
Administration Summary It has become very apparent that the members have several concerns regarding the current relations with the Senior Management in Brampton Fire & Emergency Services. Past Fire Administrations have built the trust of the members by effectively communicating and proving that they truly care about their employee’s. The Association is very hopeful that these issues will be a priority to correct once and for all moving forward.
Relationship with Association Association Membership Survey Results
Fire Administration supports and works closely with the Association for the betterment of both parties
The policies that the Fire Chief and Fire Administration develop support me as an employee and respect the Collective Agreement
Do you feel that the current relationship between Fire Administration and the Association are effective
Members Comments Can’t get much worse Changes on both sides may need to be required The association also has to take some responsibility for the breakdown Need people who give and take Based on the information I have heard/read, I think Admin is purposefully creating problems for the Association Any change, be it with Admin or Association, would be beneficial
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