SLIDE 1 Member Satisfaction Survey
Brampton Professional Fire Fighters Association Local 1068
SLIDE 2 Survey Overview
As a result of ongoing labour management issues, the
membership of local 1068 requested to have a special general meeting to have their concerns heard
Poor morale, bad faith and mismanagement were among a
few of the concerns raised
The Association choose to conduct a general membership survey The survey was provided to the membership on June 16th, 2016 72% of the membership responded
SLIDE 3 Survey Overview Continued
The Association wanted to ensure that it captured the concerns of
its members, therefore the survey was broken down into the following areas:
General Department Climate Communication with Division Chiefs and Platoon Chiefs Communication with Administration In order to ensure that the survey was not biased, the Association
also sought feedback on its own performance over the last 18 months
SLIDE 4
General Department Climate
Association Membership Survey Results
SLIDE 5
The one best thing about working at Brampton Fire & Emergency Services is?
SLIDE 6
Brampton Fire & Emergency Services is a better place to work today than this time last year:
SLIDE 7
How would you describe the current state of morale within Brampton Fire and Emergency Services
SLIDE 8
The extent to which I feel optimistic about the future at Brampton Fire & Emergency Services:
SLIDE 9
The extent to which you are satisfied with your ability to maintain a reasonable balance between your family life and your work life
SLIDE 10
The extent to which I am satisfied with my job is
SLIDE 11
Would you recommend Brampton Fire and Emergency Services to others to work for
SLIDE 12 Member Comments:
Amazing Crew Everyday brings new challenges and experiences which
keeps the job interesting
24 Hour shift has been a great change It's the people People at floor level care – Chiefs only care about
themselves and furthering their careers
It’s team work. The other things like job recognition are
pretty much non existent
SLIDE 13 General Climate Summary
The Association was discouraged that the (%) of the
membership felt the moral had dropped from the same time last year
As a result of the implementation of the 24hr shift, the
- pportunities for advancement and ability to work close
to home would be positive outcomes of the survey, however it is the people that make BFES a positive place to work
The Association was encouraged that the membership felt
the department would improve and they would still recommend the BFES as a place of employment
SLIDE 14
Overall Communication
Association Membership Survey Results
SLIDE 15
The communication from Fire Administration regarding changes in Brampton Fire & Emergency Services are
SLIDE 16 Overall Communication Summary
The Association was not surprised to see that the general membership
had concerns on the communication flow from Administration
While the return to the Fireside Chats was a positive start to
improving communication with the front line staff, more needs to be done
The Association is willing to work with Administration to improve
communication
SLIDE 17
Division Chiefs and Platoon Chiefs
Association Membership Survey Results
SLIDE 18
The extent to which I feel my Division Chief/ Platoon Chief supports me as an individual is
SLIDE 19
My Division Chief/ Platoon Chief is approachable
SLIDE 20
My Division Chief/ Platoon Chief communicates well with staff
SLIDE 21
My Division Chief/ Platoon Chief recognizes good work
SLIDE 22 Member Comments:
New Division Chief seems quite approachable and seems
to communicate well
Platoon Chiefs make frequent visits Nothing is ever put on paper, relies heavily on phone.
Difficult to communicate with over the phone
We have been lied to directly to our faces only to be told
different by the District Chief
Tells us what he wants us to know
SLIDE 23 Division Chiefs and Platoon Chiefs Summary
Overall the Association was not surprised by the survey
results
There is concern that there is a lack of clear
communication
The members realize that most of the items are being
driven from the top down. This has caused morale issues.
The AMP and appearance policy are two (2) examples that
have caused the members great concern.
SLIDE 24 Administration
Association Membership Survey Results
SLIDE 25 Deputy Fire Chiefs
Association Membership Survey Results
SLIDE 26
My Deputy Fire Chief is approachable
SLIDE 27
I feel that the Deputy Fire Chiefs seek ways to improve the Brampton Fire and Emergency Services and maintains the positive reputation of the Fire Department
SLIDE 28 Members Comments
Does not visit halls anymore like the former chiefs used to Not approachable We never see him, unless it’s a discipline issue There’s a huge difference between talking and communicating Admin seems to have taken adversarial approach with the
members
Because he is greedy and is only there to serve himself They do not attempt to be in our presence! The top dogs are
just trying to pad their resume for personal growth. They really do not give a hoot about the suppression members
SLIDE 29 Members Comments
He has always been easy to talk to Out to pad his resume at all costs He only cares about self promotion He is over his head in his job They wouldn’t even know who I am Never see or converse with them Seems only concerned with own career and not the
betterment of the department
Approachable maybe, willing to consider concerns, not so
much
SLIDE 30 Fire Chief
Association Membership Survey Results
SLIDE 31
The Fire Chief is approachable
SLIDE 32
I feel that the Fire Chief seeks ways to improve the Brampton Fire & Emergency Services and maintains the positive reputation of the Fire Department
SLIDE 33 Members Comments
Off the job yes Did a poor job answering questions at the fireside chats By no means do I get the impression this man is approachable I have almost no respect for the Fire Chief Lack people skills To be avoided whenever possible Refuses to listen Even before reaching this office, I felt he would never admit he
was wrong about anything. Now I feel he’s turned into a politician
SLIDE 34 Members Comments
Past Chiefs would stop by the hall for coffee, not once has the current
chief
Pompous, degrading, arrogant individual. He always has been. You
can’t change the spots
I was threatened to be fired almost every day while the Chief was a
Division Chief so how can I approach the Chief now. Very awkward for me
The Fire Chief’s arrogant and narcissistic demeanour has made the
workplace a poisonous atmosphere. His absolute refusal to consider any of the membership’s concerns and his utter disdain for our Collective Agreement (in which he personally signed off while the Deputy Fire Chief) shows a total lack of leadership
When I had him as Division Chief of Training, he was not someone you
would want to ask questions or chat with so that is how I still view him today
SLIDE 35 Members Comments
No time for the troops. Obviously the days of sitting down at
the kitchen table and having a fireside chat are gone. He is the first Fire Chief that can’t spare a few minutes each week to stop in a station for a chat.
Smiles at you insincerely No opinion He’s a dictator not a Fire Chief He’s a tyrant and a bully I have found the Chief approachable. He has allowed me to
express my opinion
Haven’t had many conversations with
SLIDE 36 Fire Administration
Association Membership Survey Results
SLIDE 37
The extent to which I feel supported as an individual by Fire Administration is
SLIDE 38
Overall Communications from Fire Administration in Brampton Fire and Emergency Services are
SLIDE 39
The communication from Fire Administration regarding changes in Brampton Fire & Emergency Services are
SLIDE 40 Administration Summary
It has become very apparent that the members have
several concerns regarding the current relations with the Senior Management in Brampton Fire & Emergency Services.
Past Fire Administrations have built the trust of the
members by effectively communicating and proving that they truly care about their employee’s.
The Association is very hopeful that these issues will be a
priority to correct once and for all moving forward.
SLIDE 41 Relationship with Association
Association Membership Survey Results
SLIDE 42
Fire Administration supports and works closely with the Association for the betterment of both parties
SLIDE 43
The policies that the Fire Chief and Fire Administration develop support me as an employee and respect the Collective Agreement
SLIDE 44
Do you feel that the current relationship between Fire Administration and the Association are effective
SLIDE 45 Members Comments
Can’t get much worse Changes on both sides may need to be required The association also has to take some responsibility for
the breakdown
Need people who give and take Based on the information I have heard/read, I think Admin
is purposefully creating problems for the Association
Any change, be it with Admin or Association, would be
beneficial
SLIDE 46 Membership Satisfaction Survey summary
The purpose of the Association survey was to determine if
the general membership felt there was a lack of communication, trust and respect from Fire Admin
It is clear to the Association, based on the results, that
the relationship between Admin and the general membership has declined over the last year
It is also clear that while the relationship is broken, the
membership takes pride in working for the BFES
SLIDE 47 Next Steps
The Association looks to be part of the solution with
Admin and will continue to work to build positive relationships
The parties have engaged in a third party mediator to
help build the relationship
The Association is open to discussing with Administration
the results of this survey and propose ways that both sides can provide better communication to the general membership
