Medipass and Lysn Improve consumer experience by integrating - PowerPoint PPT Presentation

Medipass and Lysn Improve consumer experience by integrating payments & claims to Telehealth

Introductions Dr Jonathan King Pete Williams Founder and CEO, LYSN Founder and CEO, Medipass

Who are We? LYSN is a wellbeing company that is changing the way we educate, escalate and support people struggling with mental wellbeing, using innovative health technology and the proven stepped-care model of care.

Our Progress Over 11,000+ visitors monthly • Launched school program last year (600 teachers in 11 • schools) = 91 % felt better equipped to handle mental health in their classrooms. 300+ Psychologists Nationally around Australia. • In 72 GP clinics & over 550 doctors to provide stigma free • support.

Our Future • Increase and improve after-hours psychology services in Australia. • Improving continuity of care in public and private sector, connecting clinics and hospitals • Improve safety risk screening with digital stepped care model.

LYSN in every Australian home?

Why Integrate with Medipass • Provide patients with a better payment user experience. • Supports help seekers easily access medicare and private insurance rebates. • No need to file for Medicare claim manually or in- person. • Removes barriers for help seekers from a financial standpoint.

Processing telehealth claims is painful

Most telehealth claims are manual The majority of Medicare Telehealth Patient Claims are manual Until recently, nearly all Telehealth compensatory claims were manual 1 in 8 are never paid 77% require special review or provider clarification…delays Source: Medipass 2018 review of manual claims processed for compensatory funders

Why haven’t I been paid? Manual invoice problems Source: Medipass 2018 review of manual claims processed for compensatory funders

Do funders support telehealth claims? Yes! Well, not all, but many

OUR SOLUTION Medipass standardises claims and payments with 61 health funds and schemes so providers can get on with taking care of patients. Funders / insurers Providers Other PHI funds Single claim, settlement & reconciliation Aged care • Raise and track claims for every funder and insurer in Australia - in one place. Overseas VISA holders • One daily, same day, payment, fully reconciled. • Integrated with practice management software. Veterans 16

Integration into telehealth workflow 1) Provider enters claim details 2) Request sent to patient mobile/email 3) Patient enters: Health fund card Payment card (if gap) 4) Claim and payment processed in real-time 5) Provider or claimant paid next business day 17

Patients use their phone * to view quotes, claims & payment requests. *No app required 18 18