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Medipass and Lysn
Improve consumer experience by integrating payments & claims to Telehealth
Introductions
Pete Williams Founder and CEO, Medipass Dr Jonathan King Founder and CEO, LYSN
Medipass and Lysn Improve consumer experience by integrating - - PowerPoint PPT Presentation
Medipass and Lysn Improve consumer experience by integrating - - PowerPoint PPT Presentation
Medipass and Lysn Improve consumer experience by integrating payments & claims to Telehealth Introductions Dr Jonathan King Pete Williams Founder and CEO, LYSN Founder and CEO, Medipass Who are We? LYSN is a wellbeing company that is
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LYSN is a wellbeing company that is changing the way we educate, escalate and support people struggling with mental wellbeing, using innovative health technology and the proven stepped-care model of care.
Who are We?
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- Over 11,000+ visitors monthly
- Launched school program last year (600 teachers in 11
schools) = 91 % felt better equipped to handle mental health in their classrooms.
- 300+ Psychologists Nationally around Australia.
- In 72 GP clinics & over 550 doctors to provide stigma free
support.
Our Progress
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- Increase and improve after-hours psychology
services in Australia.
- Improving continuity of care in public and private
sector, connecting clinics and hospitals
- Improve safety risk screening with digital stepped
care model.
Our Future
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LYSN in every Australian home?
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- Provide patients with a better payment user experience.
- Supports help seekers easily access medicare and
private insurance rebates.
- No need to file for Medicare claim manually or in-
person.
- Removes barriers for help seekers from a financial
standpoint.
Why Integrate with Medipass
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Processing telehealth claims is painful
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The majority of Medicare Telehealth Patient Claims are manual Until recently, nearly all Telehealth compensatory claims were manual
Source: Medipass 2018 review of manual claims processed for compensatory funders
Most telehealth claims are manual
1 in 8
are never paid
77%
require special review or provider clarification…delays
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Source: Medipass 2018 review of manual claims processed for compensatory funders
Why haven’t I been paid?
Manual invoice problems
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Do funders support telehealth claims?
Yes!
Well, not all, but many
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Medipass standardises claims and payments with 61 health funds and schemes so providers can get on with taking care of patients.
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Funders / insurers Providers
Other PHI funds Aged care Veterans
Single claim, settlement & reconciliation
OUR SOLUTION
- Raise and track claims for every funder and
insurer in Australia - in one place.
- One daily, same day, payment, fully reconciled.
- Integrated with practice management software.
Overseas VISA holders
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1) Provider enters claim details 2) Request sent to patient mobile/email 3) Patient enters: Health fund card Payment card (if gap) 4) Claim and payment processed in real-time 5) Provider or claimant paid next business day
Integration into telehealth workflow
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Patients use their phone* to view quotes, claims & payment requests.
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*No app required
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