RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group Managing Your Team’s Personalities Yours, theirs, and how to use it to get the best from your staff
RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group People we like… = 25%
RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group People we…don’t = 25%
Relationship Elements RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group Trust Respect Confidence These elements help create comfort in the mind of the employee. They must feel comfortable with the person and with the information being presented in order to feel comfortable enough to say “Yes.”
RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group Necessary Ingredients: 1.Awareness
Relationship Elements RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group 1. Substance 2. Style Everything you bring to a relationship is a combination of these two elements.
The Two Dimensions of Style RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group 1. Assertiveness Ask Tell Perceived willingness to influence the thoughts and actions of others.
The Two Dimensions of Style RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group 1. Assertiveness Ask Tell Non-aggressive Faster paced Indirect More aggressive Quieter Louder Softer Direct Slower paced More talkative
The Two Dimensions of Style RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group 2. Responsiveness Control Emote Perceived willingness to share feelings and emotions when relating to others.
The Two Dimensions of Style RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group 2. Responsiveness Control Protective Subdued Focused on tasks More animated Less animated Open Comfortable with data Focused on people Emote Outgoing Comfortable with stories and opinions
RAB, BMI & MIW Radio Group The Personality Matrix Control Grey Green Ask Tell Blue Red Emote
RAB, BMI & MIW Radio Group The Personality Matrix Control Persistent Grey Serious Ask Orderly Picky Exacting Critical Industrious
RAB, BMI & MIW Radio Group The Personality Matrix Control Grey • Wants to be right • Slow & cautious decisions • Facts, principles, & logic Ask • Low risk tolerance • Show me • Quiet disposition • Disciplined use of time Thinking oriented • Avoids too much involvement
RAB, BMI & MIW Radio Group The Personality Matrix Control Strong-willed Green Independent Tell Decisive Efficient Tough Pushy Practical
RAB, BMI & MIW Radio Group The Personality Matrix Control Green • Wants to win • Takes charge • Gets right to the point Tell • Focused on the present • Facts are OK in small doses • Will take limited risks • Wants options Action oriented • Hates inaction
RAB, BMI & MIW Radio Group The Personality Matrix Indecisive Supportive Submissive Dependable Ask Respectful Blue Agreeable Emote Willing
RAB, BMI & MIW Radio Group The Personality Matrix Relationship oriented • Wants acceptance • Slow to take action Ask • Quick to share feelings • Thrives on 1-to-1 • Believes in win/win Blue • Prefers what is known • “People” people • Avoids conflict or Emote confrontation
RAB, BMI & MIW Radio Group The Personality Matrix Ambitious Egotistical Enthusiastic Loose Cannon Tell Friendly Red Dramatic Emote Stimulating
RAB, BMI & MIW Radio Group The Personality Matrix Intuition oriented • Wants recognition • Acts quickly & instinctively Tell • Focused on the future • Creative Red • Outgoing • Opinionated • Impulsive • Hates to be isolated Emote
RAB, BMI & MIW Radio Group Which Are You? Control Grey Green Ask Tell Blue Red Emote
RAB, BMI & MIW Radio Group The Personality Matrix Control Avoidance Autocratic Ask Tell Acquiesce Attack Emote
RAB, BMI & MIW Radio Group Potentials for conflict are the diagonals Control Grey Green Ask Tell Blue Red Emote
RAB, BMI & MIW Radio Group The Bolton terms for each style: Control Analytical Driver Ask Tell Amiable Expressive Emote
For more information RAB, BMI & MIW Radio Group by Robert Bolton and Dorothy Grover Bolton
Necessary Ingredients RAB, BMI & MIW Radio Group RAB, BMI & MIW Radio Group 1.Awareness 2.Flexibility
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