MANAGING T HE F RONT OF F ICE : T IPS F OR A SAF E & - - PowerPoint PPT Presentation

MANAGING T HE F RONT OF F ICE : T IPS F OR A SAF E & SE CURE E NVIRONME NT

PAUL ABBAT INOZZI, SE NIOR DIRE CT OR F OR SCHOOL SE RVICE S

“A DAY IN YOUR L IF E ”



L AT E BUSE S



NO SUBS



NO E L E CT RICIT Y



NO PHONE S



F IGHT



IL L NE SS



NE W RE GIST RAT IONS



NO WAT E R



UPSE T ST UDE NT



ANGRY PARE NT



IRRIT AT E D VE NDOR



F IRE AL ARM



NO INT E RNE T



DIST RICT OF F ICE CAL L S



INCL E ME NT WE AT HE R



T E ACHE R RE QUE ST S

WE L COMING E NVIRONME NT ! SAF E AND SE CURE !

F RONT OF F ICE

SCHOOL SAF E T Y AWARE NE SS

• DE

VE L OP A PL AN

“T HE RE I S NO GE OGRAPHI C E XCL USI ON . . . I T CAN HAPPE N ANYWHE RE ” (A PE ACE ABL E SCHOOL )

• GE

T E XPE RT ADVICE

• DO RE

QUIRE D DRIL L S

• DE

VE L OP L E ADE RS WIT HIN YOUR ST AF F AND BUIL D POSIT IVE RE L AT IONSHIPS AND CONNE CT IONS

DE VE L OP A PL AN F OR F RONT OF F ICE

 Sa fe ty T

e a m Me mb e r (F ro nt o ffic e is hig h vo lume )

 Sta ff sho uld b e dilig e nt with “Sig n-I

n Syste m” (Visito rs must fo llo w g uide line s)

 F

a milia rize sta ff with surro unding s (I nne r-o ffic e do o rs, e tc ...Whe re do I g o ? )

 Be sure two -wa y c o mmunic a tio n is a va ila b le  Sta ff sho uld b e pro fic ie nt with sing le -po int e ntry pla ns (if a pplic a b le )  Wo rk with Ma inte na nc e Co o rdina to r to e nsure ve ndo rs/ de live rie s

e tc . fo llo w a ppro pria te g uide line s a pplic a b le to yo ur sc ho o l site

 Pro vide F

e e db a c k/ Pro fe ssio na l De ve lo pme nt fo r Ma na g ing Diffic ult Co nve rsa tio ns

GE T E XPE RT ADVICE

• WORK

WI T H L OCAL L AW E NF ORCE ME NT

• Re vie w E

me rg e nc y Ope ra tio n Pla ns

• CPT

E D (Crime Pre ve ntio n T hro ug h E nviro nme nta l De sig n)

 F

ACI L I T I E S/ OPE RAT I ONS DE PART ME NT S

• Ha za rds
• L

ife Cyc le Me e ting s

“NO ONE OF US I S AS SMART AS AL L OF US” (K e n Bla nc ha rd, He a rt o f a L e a de r)

DO T HE RE QUIRE D DRIL L S

 OF

F I CE ST AF F SHOUL D AL WAYS PART I CI PAT E

 L

AW E NF ORCE ME NT a nd F I RST RE SPONDE RS SHADOW

 F

ire drills 2 drills in the first 20 da ys a nd the n 1 pe r mo nth

 T

• rna do

1 pe r se me ste r

 L

• c kdo wn

1 pe r se me ste r

 Bo mb

1 pe r se me ste r

 AE

D 1 pe r sc ho o l ye a r (Da ily Che c k)

DE VE L OP L E ADE RS AND BUIL D RE L AT IONSHIPS

 E

VE RYONE HANDL E S CRI SI S SI T UAT I ONS DI F F E RE NT L Y

 ASSI

GNE D ROL E S AND RE SPONSI BI L I T I E S

 OPE

N COMMUNI CAT I ON

 SUPPORT

I VE CUL T URE AND CL I MAT E

ACT IVIT Y Re fle c tio ns o f diffic ult

c o nve rsa tio ns

in the pa st

Challe nge s/ Bar r ie r s



F e ar

• f c onflic t



E motional



L ac k of tr ust



L ac k of infor mation



Hidde n age ndas



Pushing buttons



F e e ling intimidate d



Disr e spe c te d



De fe nsive



Constant inte r r uptions



Minds ar e made up



Not liste ning



T hr e ate ning

MANAGING DIF F ICUL T CONVE RSAT IONS

 F

OCUS ON T HE PROBL E M, NOT T HE PE RSON

 GAT

HE R T HE F ACT S and INF ORMAT ION

 BE

ASSE RT IVE

 BE

E MPAT HE T IC

 ST

AY CAL M, F OCUSE D, POSIT IVE

 BE

PAT IE NT

 CONT

ROL T HE E MOT ION

 L

IST E N

 RE

SOL VE CONF L ICT

 BE

A RE SOURCE / SUPPORT

 RE

BUIL D T RUST

 DE

• PE

RSONAL IZE T HE CONF L ICT

Day- to- Day Must Do’s to He lp Minimize Diffic ult Conve r sations

• Be time ly de a ling with issue s; don’t a void it a nd hope it

g oe s a wa y.

• F
• llow- up on voic e ma il me ssa g e s.
• Re spond to e ma ils.
• Re turn c a lls.
• If the a nswe r is NO, be sure to ha ve a ra tiona le for tha t

a nswe r. If you don’t ha ve a ra tiona le , g e t the m to the a ppropria te pe rson tha t c a n provide tha t.