M AKING C HANGE H APPEN : Finding the Right Change Model By Randall - - PowerPoint PPT Presentation
M AKING C HANGE H APPEN : Finding the Right Change Model By Randall Benson, MBA randall@randallbenson.com 206-527-5343 Benson SHRM Presentation Sept15 - September 14, 2015 M AKING C HANGE H APPEN : Finding the Right Change Model By Randall
Benson SHRM Presentation Sept15 - September 14, 2015
MAKING CHANGE HAPPEN:
Finding the Right Change Model
By Randall Benson, MBA
Benson SHRM Presentation Sept15 - September 14, 2015
MAKING CHANGE HAPPEN:
Finding the Right Change Model
By Randall Benson, MBA
Benson SHRM Presentation Sept15 - September 14, 2015
Finding the right approach to change is hard.
Benson SHRM Presentation Sept15 - September 14, 2015
By choosing the right change model, the
The Cynefin Framework Benson SHRM Presentation Sept15 - September 14, 2015
Chaotic Ordered Complex
Cynefin started with three system states. Then divided the Ordered state.
Simple
Chaotic Ordered Complex
Complicated
Benson SHRM Presentation Sept15 - September 14, 2015
Then created the four Cynefin domains.
Chaotic Complex Simple Complicated Ordered Non-ordered Complex Complicated Simple Chaotic Ordered Non-ordered
The Cynefin Framework
Benson SHRM Presentation Sept15 - September 14, 2015
Complex Complicated Simple Chaotic
Systems in each domain behave differently.
Sense Categorize Respond
Known, Non-obvious Unknown Known, Obvious Unknowable
Sense Analyze Respond Probe Sense Respond Act Sense Respond
Complex Complicated Simple Chaotic
Tailor change strategies to the domain.
Best Practices Training Good Practices Improvement Projects Emergent Practices Exploration Novel Practices Pure Science/ Crisis Mitigation
e.g. PDCA improvement method e.g. “Leaning” a value stream e.g. creating the fastest ER e.g. blunting outrage
Benson SHRM Presentation Sept15 - September 14, 2015
Complex Complicated Simple Chaotic
Change approach should match expected outcomes.
Follow a proven roadmap Explore, discover, apply Train everyone to standards Stabilize
Want best practices Want improved practices Want breakthrough Want restored order
Disorder
Complex Complicated Simple Chaotic
Past Experience Personal Preference Past Experience Personal Preference Past Experience Personal Preference Past Experience Personal Preference
Disorder happens when we don’t know which domain we’re in.
Benson SHRM Presentation Sept15 - September 14, 2015
Complex Complicated Simple Chaotic
The Simple-Chaotic boundary represents danger.
The Cliff
Complex Complicated Simple Chaotic
Innovation opportunities are not even.
No innovation
Few innovation
Fertile ground for innovation Uncertain
Benson SHRM Presentation Sept15 - September 14, 2015
Complex Complicated Simple Chaotic
Employee engagement varies by domain.
Disengagement Low Engagement High Engagement Active Disengagement
Highly constrained, no degrees of freedom Significantly constrained, limited freedom, defer to experts Limited constraints, freedom to explore & discover Lacking constraints, tyranny of the situation
Benson SHRM Presentation Sept15 - September 14, 2015
We’re an emergency room, not a waiting room. Benson SHRM Presentation Sept15 - September 14, 2015
Randall Benson
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MAKING CHANGE HAPPEN:
Finding the Right Change Model
By Randall Benson, MBA randall@randallbenson.com
Benson SHRM Presentation Sept15 - September 14, 2015
Thank You
Benson SHRM Presentation Sept15 - September 14, 2015