Living our values, together Introduction for ELT Learning Lab, 27 - - PowerPoint PPT Presentation

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Living our values, together Introduction for ELT Learning Lab, 27 - - PowerPoint PPT Presentation

Aug 31, 2022 31 likes •205 views

Living our values, together Introduction for ELT Learning Lab, 27 January 2015 Tim Keogh, April Strategy Front cover of The Lancet, November 2014 1 Agenda 1. Introducing values project 2. Developing the narrative 3. Your role in its success 4.

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Front cover of The Lancet, November 2014

Living our values, together

Introduction for ELT Learning Lab, 27 January 2015

Tim Keogh, April Strategy

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Agenda

  • 1. Introducing values project
  • 2. Developing the narrative
  • 3. Your role in its success
  • 4. Take part in Graffiti Boards
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At out best we are…

This is how our patients and whānau described their care in compliments about our teams, in the 12 months to January 2015. The height of each word is proportional to the number of times patients mentioned it.

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The value of appreciation

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But not consistently at our best

This is how our patients and whānau described their care in complaints, received in the 12 months to January 2015. The height of each word is proportional to the number of times patients mentioned it.

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Patient experience drives quality

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Staff engagement drives quality

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Human factors drive both

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Introducing

A campaign to refresh our values, to help us make Counties Manukau DHB a consistently great place to receive healthcare, and to work

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Objectives

  • Refresh / renew our values, to support us to deliver

a more consistently good patient / staff experience

  • Involve the whole organisation, for ownership and

relevance, building a change movement as we go

  • Include every group – no one is too important or

not important enough

  • Be appreciative of the good

things people already do

  • Be honest about where we

can be better – as teams and individuals

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Outcomes

A movement for change Behaviours we can notice, appreciate and challenge Recruit, appraise, develop staff who live up to our values

One$ team$

!130% !80% !30% 20% 70% We lco min g Re s p e ct He l p f u l P ra ise Ca n d o u r Sa fe Cle a n Pro fe ss io n a l E x ce p t io n a l I m p ro vin g Re s p o n sib le Time l y L iste n C o mm u n ica te T e a m wo rk Co n ti n u i ty

Welcoming$ Helpful$ Expert$

Reduce waiting Smiles Respect Friendly Reliable Helps others Understanding Involve Teamwork Excellence Safe Professional Open Patient Listen Communicate$

Values we can measure

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Project approach

  • 1. Engage
  • 1. Engage
  • 2. Listen
  • 2. Listen
  • 3. Distil
  • 3. Distil

Start conversations about values-led care and teamwork

  • Launch w/c 9 Feb
  • Share evidence / data

in team discussions

  • Values Graffiti Boards

ask patients and staff about their vision for a values-led organisation

  • Build the movement

by involving thousands in the discussions

Living our Values week

  • 5 In Your Shoes patient and

family listening events: what is it like to be cared for here?

(20 patients / 20 staff per event)

  • 5 In Our Shoes staff

listening events: what makes a good day or bad day working here?

(100 members of staff per event)

  • 3 Leading with values:

building our leaders’ skills and to role model and manage values, attitude and behaviour

  • Tailored discussions eg SMOs
  • Create content eg selfie-videos
  • Refresh our values, distil

behaviour framework, reflect what’s important to patients, families and staff

  • Awareness and behaviour
  • change campaign
  • Embed values / behaviours

in recruitment, induction appraisal, talent, progression, development

  • User feedback on how we

are living up to our values – reporting / improvement

Feb - March 28 April – 4 May May onwards

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Governance and Strategic Alignment

A working group with organisation-wide

representation will provide intelligence into the planning and facilitate engagement across the

  • rganisation

ELT will receive regular progress reports to maintain

  • versight

This work contributes to and supports other

strategic priorities including the Strategy Refresh, SWIFT and Patient & Whaanau Centred Care

Interaction with the leads of these programmes and

projects has been initiated to ensure alignement

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  • 2. Developing the narrative

How do we talk about the values project with teams? Two key sentences for each of the following…

  • A. What’s happening that

means we need to act?

  • B. So what are we doing?
  • C. What do we ask of you?
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  • 3. Our role in leading this

If you want people (from all professional groups and services) to get involved: in listening events; and by starting to changing their

  • wn behaviours… what can you do to make this more likely?
  • A. Role modeling – our own behaviour
  • B. Speaking up – others’ behaviour
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  • 4. Graffiti Board – your views

…with patients and families… …with colleagues… The compliment I would most like to hear from a patient is... I'd like colleagues to describe me as the kind of person who... If we could make one improvement for patients it would be... If we could do one thing to make your experience at work better it would be… Thinking about a great patient and staff experience, what are the things you see and hear staff doing, that they should keep doing, or do MORE of… …with patients and families… …with colleagues… Sometimes we don’t provide the best patient and staff experience. What are the things you see and hear staff doing, that they should do LESS of, or not at all…

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References (charts 6-8)