Knowledge is Power - - PDF document

▶
knowledge is power
SMART_READER_LITE
LIVE PREVIEW

Knowledge is Power - - PDF document

Oct 06, 2023 347 likes •489 views

Presentation Skills for Offjce Professionals A SAQA registered qualification for Administrative Professionals in all Services Sectors Based on SAQAs Unit Standard ID 242840, Level 4, 4 Credits FACILITATOR: GERHARD VISSER Tel: 0861 999 973

slide-1
SLIDE 1

Knowledge is Power

Tel: 0861 999 973 Fax: 086 675 7796 www.dmstraining.co.za

A SAQA registered qualification for Administrative Professionals in all Services Sectors Based on SAQA’s Unit Standard ID 242840, Level 4, 4 Credits

FACILITATOR: GERHARD VISSER

Presentation Skills for Offjce Professionals

slide-2
SLIDE 2

Course Objectives the end of this course you will be able to:

  • ฀Successfully฀interact฀with฀an฀audience.
  • ฀Contribute฀to฀meetings฀more฀positively.
  • ฀Overcome฀apprehension฀and฀anxiety.
  • ฀Plan฀and฀prepare฀more฀effectively.
  • ฀Communicate฀your฀message฀clearly,฀project฀enthusiasm฀and฀maintain฀the฀group’s฀interest.
  • ฀Use฀strategies฀that฀capture฀and฀retain฀the฀interest฀of฀an฀audience.
  • ฀Adapt฀your฀approach฀when฀communicating฀with฀large฀or฀small฀groups

Course Designed For: Offjce฀Professionals,฀ team฀leaders,฀supervisors฀and฀line฀managers฀who฀are required฀to฀present฀to฀others฀and฀wish฀to฀project฀a฀professional฀image฀and develop฀their฀skills฀and฀confjdence. It has become increasingly necessary for Offjce Professionals to be able to communicate confjdently in group situations, including meetings and team briefjngs, to both internal and external clients. This two day course gives delegates the opportunity to build confjdence when addressing a group. Practical experience will equip you with all the necessary skills to maximise your potential and self-assurance.

Course Outline

Identifying Effective Communication Strategies Communicating one-to-one and with a group Overcoming the barriers to successful presenting Identifying what makes communication successful Preparing to Present to Others Identifying the needs of your audience and planning your presentation accordingly Preparing your material and guidance notes Rehearsing - perfecting your delivery and timing Identifying relaxation techniques that work for you

Introduction

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-3
SLIDE 3

Contributing Positively to Meetings and Groups Presenting a case with confjdence and clarity in meetings or to management Responding to others’ ideas - sharing understanding, support and appreciation Captivating your audience Using key words, pace and pause, stress, volume and intonation in appropriate ways to reinforce your message Presentation Skills Presenting a positive image Using body language that is appropriate to context and topic Maintaining eye contact with members of your audience Using appropriate visual aids to enhance the transfer of knowledge Adapt your presentation according to the size of the group Establishing a Relationship with your Audience Understanding audience psychology to develop rapport Considering your image and what it says about you and your presentation Personal Development Formulating a personal action plan

Introduction

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-4
SLIDE 4

8:30 – 9:00 Registration of Delegates: 9:00 – 10:00 Module 1 – Presentations

  • Understanding presenting is communicating
  • Understanding the various forms of

communication

  • Understanding the communication process
  • Understanding the use of group dynamics in

presentations

  • Understanding the similarities and differences of

written and oral presentations

  • Creating presentations
  • Structuring presentations
  • Using presentation feedback for personal future

growth Presentation

  • Introduction
  • Presentation is communication

Class Activity 1: Forms of communication Presentations (cont.)

  • Communication process
  • Group dynamics
  • Group cohesion Group member loafjng
  • Work with group dynamics

Include:

  • Oral and written presentations

Presentations (cont.)

  • Create your presentation
  • Use cue cards

Presentations (cont.)

  • Structure the presentation

Class Activity 2: Presentation structure Presentations (cont.)

  • Get attention
  • Use transitions
  • Tell a story
  • Include visual aids
  • Use a “wow” factor
  • Use humour
  • End with something to think about
  • Presentation planning checklist
  • Feedback

POE Activity 1: Embedded knowledge 10:00-10:15 Tea/Coffee and refreshments 10:15-12:30 Module 2 – Presentation verbal communication

  • The voice intonation is used effectively to create

clarity and to reach audience

  • Words are clearly spoken with confjdence and

with conviction, and pronounced correctly to allow the audience to be focused on the message

  • Vocal aids are used correctly to amplify voice to

reach audience and be heard clearly by following relevant guidelines

  • An appropriate conversational style is used to put

the audience at ease and help them to become receptive of the message

Day One

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-5
SLIDE 5
  • A natural delivery style is used and appropriate

words and ideas are expressed clearly

  • A rapport is built with the audience to establish

trust during the presentation

  • A message is presented and expressed naturally

focusing on ideas to be delivered

  • A message is delivered with an appropriate and

natural modulation to make it appealing to the audience Presentation communication

  • Introduction

Class Activity 3: Communication skills checklist Presentation communication (cont.)

  • Voice intonation and quality

Class Activity 4: Intonation Presentation communication (cont.)

  • Modulation
  • Pitch
  • Proper sense stress

Class Activity 5: Sense stress 1 Presentation communication (cont.)

  • Proper sense stress (cont.)

Class Activity 6: Sense stress 1 Presentation communication (cont.)

  • Power and volume
  • Project your voice
  • Clarity

Class Activity 7: Clarity Presentation communication (cont.)

  • Vocal distractions
  • Pace (speed)
  • Pausing

12:30-13:15 Lunch Break – Buffet Lunch 13:15-15:00 Presentation communication (cont.)

  • Clear speech
  • Use the right sounds

Class Activity 8: Tongue twisters Presentation communication (cont.)

  • Stress the right syllables
  • Pay attention to diacritics
  • Pronounce correctly
  • Use professional language

Presentation communication (cont.)

  • Vocal aids
  • Using a microphone
  • Using a presentation stands

Presentation communication (cont.)

  • Conversational styles
  • Use a natural delivery style
  • Do not read your presentation

Presentation communication (cont.)

  • Rapport
  • Prepare for the audience
  • Be considerate to audience members
  • Interact with the audience
  • Use active listening
  • Listening and feedback

Day One cont.

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-6
SLIDE 6

15:00-15:15 Tea/Coffee and Refreshments 15:15-16:30 Module 3 – Presentation non-verbal communication

  • Body language is used effectively to express

ideas, opinions, and message to audience

  • Personal space is used to meet individual or

group preferences and/or cultural preferences

  • Eye contact is used effectively to show interest in

the audience

  • Head is well positioned to reinforce the spoken

words and convey feelings

  • Nervousness and other distracting habits are

controlled effectively by being calm Presentation non-verbal communication

  • Introduction
  • Body language

Class Activity 9: Body language Presentation non-verbal communication (cont.)

  • Posture and body orientation
  • Gestures
  • Personal space

Day One cont.

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-7
SLIDE 7

8:45 – 10:00 Presentation non-verbal communication (cont.)

  • Eye contact
  • Head positions
  • Facial expressions

Class Activity 10: Facial expressions Presentation non-verbal communication (cont.)

  • Read the audience
  • Controlling nerves and distracting habits

Class Activity 11: Nerves 10:00-10:15 Tea/Coffee and Refreshments 10:15-12:30 Module 4 – Presentation poise

  • Composure is expressed appropriately to the
  • ccasion
  • Delivery is practised repeatedly to build memory

patterns that can be readily activated when a presentation is delivered

  • A proper image is projected, assessed and re-

shaped to ensure confjdence and credibility to audience

  • Bold and deliberate movements, displaying

conviction, are expressed

  • Personal image in terms of appearance, manner
  • f dress and grooming is projected appropriately

and purposefully for the occasion or presentation Presentation poise

  • Introduction
  • Composure

Class Activity 12: Posture Presentation poise (cont.)

  • Practise your delivery

Class Activity 13: Practise Presentation poise (cont.)

  • Project a proper image
  • Make bold and deliberate movements
  • Personal image

Class Activity 14: Personal image 12:30-13:15 Lunch Break – (Buffet Lunch) 13:15-15:00 Module 5 – Presentation questions and objections

  • A list of every fact or opinion that may be

regarded as a possible challenge to the presenter’s position is developed and handled appropriately beforehand

  • Assertion skills are applied in a given context
  • Relevant conversational style is used to show

interest, politeness and appropriateness when handling questions during or after a presentation

  • Resistance and objections to the presenter’s

ideas or concepts or that of the member of the

Day Two

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-8
SLIDE 8

audience are overcome with solid justifjcation and conviction

  • Questions and concerns are responded to in

a friendly manner and understanding by the audience is clarifjed to build goodwill Presentation questions and objections

  • Introduction
  • Handle questions
  • Listen to the question or objection actively

Presentation questions and objections (cont.)

  • Broken record technique
  • I statements technique
  • Negative assertion technique

Class Activity 15: Assertion techniques Presentation questions and objections (cont.)

  • Handle diffjcult audience members

Presentation questions and objections (cont.)

  • Tips to improve your presentation skills

PoE Activity 2: Make oral presentations Debrief and Summary 15:00-15:15 Tea/Coffee and Refreshments 15:15-15:30 Debrief the programme 15:30-16:30 Conclude of programme

Day Two cont.

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-9
SLIDE 9

GERHARD VISSER

TERTIARY EDUCATION INSTITUTION: UNIVERSITY OF HULL, UK (2001) QUALIFICATION ATTAINED MBA Strategic Marketing (endorsed by IMM) SUBJECTS Dissertation completed which focussed on Corporate Competitive Intelligence

  • Corporate Finance and Control
  • Strategic Marketing Planning
  • Human Resource Management
  • Marketing Research
  • Analysing the South African Consumer
  • Brand Management
  • Marketing Decision Support
  • (Information Communication Technology)
  • International Strategic Marketing
  • Strategic Marketing Communication
  • Strategic Management and Business Policy
  • Executing Strategy
  • Marketing Services

INSTITUTION ATTENDED UNISA: UNIVERSITY OF SOUTH AFRICA QUALIFICATION ATTAINED BA FINE ARTS (Final year HOA not completed) COURSES

  • JDG & MAST Train the Trainer Course
  • JDG & MAST Service Excellence
  • JDG Supercharged Selling
  • JDG Workplace Assessor
  • JDG Industrial Relations
  • JDG Financial Analysis
  • 7 Habits of Highly Effective People: S. Covey
  • Retail Management: KBS Group
  • Sales Management Tools for Growth: Sean King
  • Strategic Planning
  • Coaching for Achievement
  • Team Building
  • SBDC Entrepreneurs Course

Course Presenter

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-10
SLIDE 10

EMPLOYMENT HISTORY

  • Financial control and management of stores to the excess of R542m per

annum

  • Overseeing regional admin, service and security managers
  • Overseeing total of approximately 510 personnel
  • Daily control, monitoring, and support to all Branch Manager functions and key

performances

  • Management development and coaching, i.e. effective interviewing, time

management, negotiating skills, emotional intelligence, etc.

  • Sales performance to company budgets
  • Effective management and control of Profjt & Loss statements
  • Auditing of administrative, service, and fjnancial policies and procedures
  • Planning and implementation of promotional campaigns and events,

i.e. Pretoria Show, Bloemfontein Show, etc.

  • Identifjcation of training needs and development of training manuals
  • Training of all newly appointed managers and development of middle

management for succession planning

  • Strategic and competitive pricing policies and creative merchandising

management

  • Stock control and stock holding management
  • Market related product mix per target area
  • Human Resource management and Industrial Relation policies and procedures,

e.g. disciplinary processes and appeal hearings

  • Project management of new store construction and shop fjtting to
  • specifjcations. Stocking and preparing store for operation.
  • Development of healthy and proactive corporate culture
  • Handling of high-level customer complaints and grievances
  • Financial control and management of stores to the excess of R451m per

annum

  • Overseeing total of approximately 480 personnel
  • Daily control, monitoring, and support to all Branch Manager functions and key

performances

  • Management development and coaching, i.e. effective interviewing, time

management, negotiating skills, emotional intelligence, etc.

  • Sales performance to company budgets
  • Effective management and control of Profjt & Loss statements
  • Auditing of administrative, service, and fjnancial policies and procedures
  • Planning and implementation of promotional campaigns and events, i.e.

Pretoria Show, Bloemfontein Show, etc.

  • Identifjcation of training needs and development of training manuals
  • Training of all newly appointed managers and development of middle

management for succession planning

  • Strategic and competitive pricing policies and creative merchandising

management

  • Stock control and stock holding management
  • Market related product mix per target area
  • Human Resource management and Industrial Relation policies and procedures,

e.g. disciplinary processes and appeal hearings

Course Presenter

Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

slide-11
SLIDE 11

How to Register? Should you wish to book on this course, please make the following choices and fill in the Registration form on the next page and fax to 086 260 7629 or email to directmansol@telkomsa.net ฀Pretoria The Manhattan Hotel 8 - 9 May 2012 ฀Johannesburg The Garden Court, Milpark Southern Sun ฀Cape Town The Premier Hotel-Cape Manor ฀Durban The Protea Hotel ฀Pietermaritzburg The Protea Hotel ฀Bloemfontein The Protea Hotel ฀Mpumalanga The Protea Hotel ฀Mmabatho The Protea Hotel ฀Mafikeng The Protea Hotel ฀Polokwane The Protea Hotel ฀Kimberley The Protea Hotel Presentation Skills

The MORE you book the CHEAPER the PRICE

1 del - R 4990 ex VAT 5+ del - R 4390ea (Ex Vat) 3+ del- R 4690ea (Ex VAT ) 10+ del - R 4090ea (Ex VAT) Our Special Offer to you Book before the 16/3/2012 and receive 10% discount Book before the 30/3/2012 and receive 5 % discount Book before the 6/4/2012 and receive a 2% discount

NB: any bookings after the 6/04/2012 will not receive a discount

Venue & Dates Fees & Pricing Structure

slide-12
SLIDE 12

Course & Venue Selection ( Please See Previous Page for Venue, Date & Pricing Options)

Course Name: Course Date: Venue: Price:

Terms & Conditions

Fees include complete program & refreshments – Payment is due 7 days from date of invoice – Seats are on a first come first serve basis – The fee does not include accommodation or airfares – All intellectual property rights in all material produced or distributed by DIRECT MANAGEMENT SOLUTIONS in connection with this event is reserved and any publication or distribution thereof is prohibited – In the event of cancellation, DIRECT MANAGEMENT SOLUTIONS will issue a credit voucher valid for 12 months from date of issue – DIRECT MANAGEMENT SOLUTIONS will be able to mitigate any losses up to 50% of the total contract value – All cancellations to be in writing and addressed to the Chief Financial Officer no later than 14 days prior to the event – No cash refunds will be considered, however delegate substitutions are welcome – In the event that DIRECT MANAGEMENT SOLUTIONS cancels the event, it reserves the right to transfer this booking to an alternate event – All speakers and topics are confirmed at the time of going to press, however DIRECT MANAGEMENT SOLUTIONS reserves the right to alter this program without prior notice – Should the event for any reason beyond the control of DIRECT MANAGEMENT SOLUTIONS be cancelled, the client indemnifies DIRECT MANAGEMENT SOLUTIONS from any and all costs, damages and expenses, including legal fees, which are incurred by the client, however DIRECT MANAGEMENT SOLUTIONS shall endeavour to reschedule such an event timeously – This agreement is binding and shall be governed by the laws of South Africa.

Delegate Details

  • 1. Name:
  • 2. Name:

Position: Position: E-mail: E-mail: Dir tel: Dir tel: Cell: Cell:

  • 3. Name:
  • 4. Name:

Position: Position: E-mail: E-mail: Dir tel: Dir tel: Cell: Cell:

  • 5. Name:
  • 6. Name:

Position: Position: E-mail: E-mail: Dir tel: Dir tel: Cell: Cell:

Department / Organisation / Individual Responsible for Payment Department/Organisation/Individual Postal Address Tel: Fax: Email: VAT Number: Order Number: Authorisation / Approval Name: Designation: Tel: Fax: Email: Signature: Date: Banking Details Direct Management Solutions Standard Bank Account #: 050817787 Branch: Fish Hoek - 036 009 Reference: Please use your INVOICE NO

Vat Registration #: 4390230409 Company Registration #: 2004/012612/23 Services Seta Accreditation #: 2643

Presentation Skills Please return signed registration form to 086 260 7629 DB