Knowledge is Power - PDF document

Presentation Skills for Offjce Professionals A SAQA registered qualification for Administrative Professionals in all Services Sectors Based on SAQA’s Unit Standard ID 242840, Level 4, 4 Credits FACILITATOR: GERHARD VISSER Tel: 0861 999 973 Fax: 086 675 7796 www.dmstraining.co.za Knowledge is Power

•฀Adapt฀your฀approach฀when฀communicating฀with฀large฀or฀small฀groups required฀to฀present฀to฀others฀and฀wish฀to฀project฀a฀professional฀image฀and •฀Successfully฀interact฀with฀an฀audience. •฀Contribute฀to฀meetings฀more฀positively. •฀Overcome฀apprehension฀and฀anxiety. •฀Plan฀and฀prepare฀more฀effectively. •฀Communicate฀your฀message฀clearly,฀project฀enthusiasm฀and฀maintain฀the฀group’s฀interest. •฀Use฀strategies฀that฀capture฀and฀retain฀the฀interest฀of฀an฀audience. develop฀their฀skills฀and฀confjdence. Offjce฀Professionals,฀ team฀leaders,฀supervisors฀and฀line฀managers฀who฀are Introduction Course Objectives the end of this course you will be able to: Course Designed For: It has become increasingly necessary for Offjce Professionals to be able to communicate confjdently in group situations, including meetings and team briefjngs, to both internal and external clients. This two day course gives delegates the opportunity to build confjdence when addressing a group. Practical experience will equip you with all the necessary skills to maximise your potential and self-assurance. Course Outline Identifying Effective Communication Strategies Communicating one-to-one and with a group Overcoming the barriers to successful presenting Identifying what makes communication successful Preparing to Present to Others Identifying the needs of your audience and planning your presentation accordingly Preparing your material and guidance notes Rehearsing - perfecting your delivery and timing Identifying relaxation techniques that work for you Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

Introduction Contributing Positively to Meetings and Groups Presenting a case with confjdence and clarity in meetings or to management Responding to others’ ideas - sharing understanding, support and appreciation Captivating your audience Using key words, pace and pause, stress, volume and intonation in appropriate ways to reinforce your message Presentation Skills Presenting a positive image Using body language that is appropriate to context and topic Maintaining eye contact with members of your audience Using appropriate visual aids to enhance the transfer of knowledge Adapt your presentation according to the size of the group Establishing a Relationship with your Audience Understanding audience psychology to develop rapport Considering your image and what it says about you and your presentation Personal Development Formulating a personal action plan Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

Day One 8:30 – 9:00 Registration of Delegates: • Structure the presentation Class Activity 2: Presentation structure 9:00 – 10:00 Presentations (cont.) Module 1 – Presentations • Get attention • Use transitions • Understanding presenting is communicating • Tell a story • Understanding the various forms of • Include visual aids communication • Use a “wow” factor • Understanding the communication process • Use humour • Understanding the use of group dynamics in • End with something to think about presentations • Presentation planning checklist • Understanding the similarities and differences of • Feedback written and oral presentations POE Activity 1: Embedded knowledge • Creating presentations • Structuring presentations 10:00-10:15 Tea/Coffee and refreshments • Using presentation feedback for personal future growth 10:15-12:30 Presentation Module 2 – Presentation verbal communication • Introduction • The voice intonation is used effectively to create • Presentation is communication clarity and to reach audience • Words are clearly spoken with confjdence and Class Activity 1: Forms of communication with conviction, and pronounced correctly to Presentations (cont.) allow the audience to be focused on the message • Communication process • Vocal aids are used correctly to amplify voice to • Group dynamics reach audience and be heard clearly by following • Group cohesion Group member loafjng relevant guidelines • Work with group dynamics •An appropriate conversational style is used to put Include: the audience at ease and help them to become • Oral and written presentations receptive of the message Presentations (cont.) • Create your presentation • Use cue cards Presentations (cont.) Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

Day One cont. •A natural delivery style is used and appropriate • Pausing words and ideas are expressed clearly • A rapport is built with the audience to establish 12:30-13:15 Lunch Break – Buffet Lunch trust during the presentation • A message is presented and expressed naturally 13:15-15:00 focusing on ideas to be delivered Presentation communication (cont.) • A message is delivered with an appropriate and • Clear speech natural modulation to make it appealing to the • Use the right sounds audience Class Activity 8: Tongue twisters Presentation communication (cont.) Presentation communication • Stress the right syllables • Introduction • Pay attention to diacritics Class Activity 3: Communication skills checklist • Pronounce correctly Presentation communication (cont.) • Use professional language • Voice intonation and quality Presentation communication (cont.) Class Activity 4: Intonation • Vocal aids Presentation communication (cont.) • Using a microphone • Modulation • Using a presentation stands • Pitch Presentation communication (cont.) • Proper sense stress • Conversational styles Class Activity 5: Sense stress 1 • Use a natural delivery style Presentation communication (cont.) • Do not read your presentation • Proper sense stress (cont.) Presentation communication (cont.) Class Activity 6: Sense stress 1 • Rapport Presentation communication (cont.) • Prepare for the audience • Power and volume • Be considerate to audience members • Project your voice • Interact with the audience • Clarity • Use active listening Class Activity 7: Clarity • Listening and feedback Presentation communication (cont.) • Vocal distractions • Pace (speed) Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.

Day One cont. 15:00-15:15 Tea/Coffee and Refreshments 15:15-16:30 Module 3 – Presentation non-verbal communication • Body language is used effectively to express ideas, opinions, and message to audience • Personal space is used to meet individual or group preferences and/or cultural preferences • Eye contact is used effectively to show interest in the audience • Head is well positioned to reinforce the spoken words and convey feelings • Nervousness and other distracting habits are controlled effectively by being calm Presentation non-verbal communication • Introduction • Body language Class Activity 9: Body language Presentation non-verbal communication (cont.) • Posture and body orientation • Gestures • Personal space Tel: 0861 999 973 | Fax: 086 675 7796 | www.dmstraining.co.za See attached registration form for terms and conditions and varied pricing structure.