Introductions Host: Adam Mertz Product Marketing Manager Jive - - PowerPoint PPT Presentation

Introductions

Host: Adam Mertz

Product Marketing Manager Jive Software

Presenter: Lt Col J.D. Whitlock

Chief, Decision Support Branch Office of the CIO Air Force Medical Service

Agenda

• Air Force Medical Service (AFMS) Overview
• AFMS Knowledge Exchange (Kx)
• Kx Success and Failure
• Enterprise 2.0
• Kx Communities

– Mission, Architecture, Screenshots, Benefits – Next Steps

• Audience Q&A

AFMS Overview

• Global $5B healthcare system:

— 42K employees — 74 hospitals and clinics — 2.6 million patients

• Critical need for effective Knowledge

Management:

— Specialty missions like Aeromedical Evacuation — Many small facilities, sometimes in remote locations, means many one-provider shops — Administrative specialties are expected to be jack-of-all-trades

• Knowledge Management portal built on

Enterprise Content Management system

• Content subscriptions, automated expiration
• In production since 2003
• 500+ sites, 50K+ documents, 20K members
• Virtual Library for clinicians (access to third party

clinical decision support tools)

• “ConceptSearch” search engine indexes phrases,

not just keywords, for better results ranking

Welcome to your HQ job …

• Are you now expected to be the

AFMS subject matter expert on _________?

• Is this a scary thought?
• Create / maintain a site on the

Kx to facilitate communication with your AFMS “tribe”

• Use “bottoms up intelligence”

from the field to grow your SME brain

Kx Success and Failure

• Steady growth, 15K page views / 3K logins / day
• Motivated content managers do quite a lot with

their sites, some have hundreds of subscribers (others do very little)

• BUT … relatively little content contributed by non-

content managers

• Hard to get “bottoms up intelligence” without

bottoms up input

• Needed to leverage web 2.0 tools to make

content contribution easier

Enterprise 2.0

“Enterprise 2.0 is what all those powerful social interaction concepts — such as Wikipedia, Facebook and Google Maps mashups — will do for business and industry when they are coherently exploited” (Gartner)

Kx Communities Mission

Coherently exploit social interactions on the Kx Or … Put the bottoms up input into bottoms up intelligence

Kx Communities Architecture

• Previously, each Kx site that desired a

discussion forum had one

• Discussion forum inherited subscribers from

parent Kx site

• Kx Communities is an upgrade to discussion

forum and inherits same relationship to Kx sites

• All Kx Communities content is indexed by and

discoverable via Kx search engine

Kx Architecture

DoD CAC PKI Two-factor authentication (Sun OpenSSO Enterprise)

Easy access to 13 third party clinical decision support and medical reference toolsets Enterprise search returns web pages, documents, discussions, blogs, profiles, externally indexed web content Oracle Universal Content Management + custom front end = “Kx” Jive SBS = “Kx Communities”

Physician Assistant Community

82 Subscribers

Aerospace Medicine Community

214 Subscribers

Question to Family Medicine Community Email to 42 Subscribers at 6:30pm EST

Answer within 3 hours – From a peer in Japan

Web 2.0 Sociology Lab

Kx Communities Benefits

• Significantly expanded toolset of internal

collaboration tools in a secure environment

– “Virtual water cooler” for AFMS

• AFMS Consultants / Subject Matter Experts

can now more realistically expect their “tribe” to participate and contribute content

– Two way vs. one way online conversation

• Searchable content vs. “lost to email”

– E.g. brand new clinician on remote base scenario

Next Steps

• Solicit senior leadership participation with

blogs, profiles, etc.

• Continue “high-touch” help desk ops

– E.g. non-digital-natives still need help understanding what a widget is

• Go down the list of Kx sites ordered by

number of subscribers, marketing Kx Communities to each content manager that is not already an active user

Audience Q&A

Time’s Up – Continue the Conversation Online

Follow-up with questions we didn’t have time to address, or contribute your own strategies for social business software: http://www.jivesoftware.com/clearstep/community/internal

Thank You!

• Air Force Medical Service – providing quality,

world-class healthcare and health service support to eligible beneficiaries anywhere in the world at anytime

• Carahsoft Technology Corp. – the trusted

Government IT solutions provider

• Jive Software – the Social Business Software

leader