Internet Paul Down, Director EMEA. SpectorSoft Corp. 24 October - - PowerPoint PPT Presentation

Monitor All Employee Activity Across PCs, Laptops & the Internet

Paul Down, Director EMEA. SpectorSoft Corp.

24 October 2012

spectorsoft.com 2

• Introductions
• About SpectorSoft
• Prominent business challenges
• How you can address these challenges?
• User Activity Monitoring
• Legal aspects of Monitoring
• Summary
• Questions

Agenda

spectorsoft.com 3

• SpectorSoft & Frontier technology

Introductions

spectorsoft.com 4

The Most Comprehensive Computer, Internet and smartphone monitoring solutions for corporate, government, education and home users.

About SpectorSoft

spectorsoft.com 5

The Most Comprehensive Computer, Internet and smartphone monitoring solutions for corporate, government, education and home users.

• Established 1998 with 110+ employees
• HQ in Vero Beach, Florida
• Offices in West Palm Beach, Florida, USA and Guildford, Surrey, UK
• Investors: SpectorSoft is privately held by individual investors and

VC’s.

• Over 550,000 consumer customers & 60,000 corporate customers

About SpectorSoft

spectorsoft.com 6

Corporate / Government / Education

Royal Society of Chemistry

Our Customers

spectorsoft.com 7

• Security & Data Loss Prevention (DLP)
• Productivity & Bandwidth Usage

Prominent Business Challenges

spectorsoft.com 8

The top 5 issues:

Bring your own device (BYOD) Big data External threats Data Loss Prevention (DLP) Negative PR

CISOs have said that:

You can’t stop the persistent intruders getting in You can’t stop the data leaving your organisation Only 15% of their companies data is truly secure >80% of staff take data with them when they leave. Cost of breach = Fines + Company value impact

Security & DLP Challenges

CISO & Analyst forum 2012, London.

spectorsoft.com 9

“As long as data is collected, there will be people who will lose it, or be willing to break the law to obtain it. “ – Andrew Jaquith, Forrester Research

• Economic recession drives data breaches as fraud increases
• Not just a public sector problem

– largest ever breach 45m+ credit card records in 2005. Estimated cost £2.63m

• New laws

– serious breaches can land executives with huge fines or even a prison sentence

• Serious negative PR resulting in major damage to reputation
• CISOs under pressure to reduce or contain the number of incidents

Security & DLP Challenges

spectorsoft.com 10

“According to employment law firm Peninsula, 233 million hours are lost every month as a result of employees „wasting time‟ on social networking”. BBC News

• Social Networking – striking the balance between flexibility and over-

regulation

• „Logged in‟ doesn‟t necessarily mean „active‟
• Abuse potential for chat / IM services
• Bandwidth pressures due to unauthorised streaming / download activity
• Google is now a business critical tool, but it is also a major distraction
• Mobile devices offer many of the same capabilities as PCs
• Homeworking – reduces costs ONLY if the employee is productive.

Productivity & Bandwidth Challenges

spectorsoft.com 11

Any company that needs to:

Improve productivity, utilise network bandwidth more effectively, reduce the risk of IP theft /leakage of confidential information & protect it’s Brand and reputation. Examples of how needs can vary across industries include: Healthcare

• Compliance requirements for patient privacy, legal accountability & liability

Banking/financial

• Heavily regulated, requires monitoring of communications & transactions

Law Enforcement

• Identify PC/Internet abuse, corruption, monitor probationers & sex offenders

Education

• Monitor student IM, webmail, Internet use and use of proxy servers to bypass security

Telecommunications

• Excessive use of Internet for non-work related purposes, social network & streaming

abuse, monitoring remote workers and usage of confidential information

The Need to Monitor

spectorsoft.com 12

How you can address these challenges?

spectorsoft.com 13

Monitor

Data loss Legislation compliance Work ethic & attitude – good/bad Productivity Bandwidth usage Inappropriate /illegal activity Personal chat/email/IM abuse Best practice Remote workers

Monitor & Manage with SPECTOR 360

Manage

Quickly identify & react Ensure & prove compliance Reward & educate work ethics Drive behaviour & increase output Manage valuable bandwidth Proof in disciplinary actions Discourage inappropriate IM usage Streamline processes & procedures Encourage homeworking, but set expectations & review productivity

spectorsoft.com 14

Manage

Quickly identify & react to data loss Ensure & prove compliance Reward & educate work ethics Drive behaviour & increase output Manage valuable bandwidth Proof in disciplinary actions Discourage inappropriate IM usage Streamline processes & procedures Encourage homeworking, but set expectations & review productivity

Monitor & Manage with SPECTOR 360

Business Benefits

Minimise financial loss Reduce risk for senior management Motivation & retention Increased productivity Sweating your assets Speeds up disciplinary processes Better Productivity / less HR issues Improved business efficiency Reduced costs & staff retention

spectorsoft.com 15

Product Portfolio

spectorsoft.com 16

• SPECTOR 360

Company-Wide Monitoring and Surveillance Software

• SPECTOR CNE

Individual investigation tool for suspected cases of abuse

• eBLASTER Mobile

Remote monitoring of smartphone location, text, call & web activity

Product portfolio – corporate

SPECTOR 360

Monitor Analyse Search Investigate Report

Centralised Management

The Most Advanced Monitoring Software Discreet snapshot or sequential recording of all employee screen activities, files touched & keystrokes typed Identify trends and patterns of behavior across company, department, group or individual Find anything , including files touched, emails sent or received, websites visited, IM chats and keywords Forensic level investigation. What, who and when? What’s happening now? What’s already happened? Contextual recording – before, during and after. Set-up automatic alerts, fully customisable and powerful reporting functionality, automatic management reporting

SPECTOR 360

Company-Wide Monitoring and Surveillance Software

Monitor All User and User Group Activity Across PCs, Macs, Laptops, and the Internet.

Email sent/received Document tracking File transfers Network usage Keystrokes typed User activity Applications used Websites visited & Web Filtering Chat & IM Online searches Screen activity / inactivity

Typical SPECTOR 360 Deployment

spectorsoft.com 20

Legal Aspects of Monitoring

Yes, provided it is clearly outlined in the Corporate Acceptable Use Policy*

Free template policies are available to download, customise and use from: http://www.businesslink.gov.uk *Statement correct in the United Kingdom, check local laws

Is user monitoring legal?

Data leakage occurs on corporate-owned equipment (email/webmail/IM/USB/Print...)

Summary

Traditional DLP solutions are rarely implemented company-wide to lock down devices. Monitoring activity on your devices removes any doubt and provides forensic level-evidence

• f a leak.

Questions?

Monitor All Employee Activity Across PCs, Laptops & the Internet

Paul Down, Director EMEA. SpectorSoft Corp.

24 October 2012