in your enterprise Anne Lythgoe & Ben Carpenter Social Audit - - PowerPoint PPT Presentation

How to manage the ‘social’ in your enterprise

Anne Lythgoe & Ben Carpenter Social Audit Network & Social Value UK

Introductions

Anne Lythgoe Ben Carpenter

Please introduce yourself (briefly)

How to manage the ‘social’ in your enterprise

• Social impact measurement - > impact management…

What is impact management?

Hold on… STOP! Are we already doing this?

• Take a moment, can you think of a change you have made to your

delivery in the last 12 months?

• What information did you use to make that decision?

So, how can we do it better?

• Do you have enough data/information about your impact
• More analysis – more insights -> more changes to how you deliver!

Five types of data

Impact Dimensions (IMP)

What problem are we trying to solve? Theory of Change What is our proposed solution to the problem? Who experiences changes in their lives as a result of what you do? Qualitative Data What changes are (or likely to be) experienced? How can we measure these changes? Quantitative Data How much of each change has happened (or is likely to happen)? How much of each change is caused by our activities? How long do we need to measure the changes for? What is the relative importance of the different changes? Which changes matter and are important enough for us to manage? Analysis

10 Impact Questions

http://www.socialvalueuk.org/resource/maximise-impact/

What problem are we trying to solve? Theory of Change What is our proposed solution to the problem? Who experiences changes in their lives as a result of what you do? Qualitative Data What changes are (or likely to be) experienced? How can we measure these changes? Quantitative Data How much of each change has happened (or is likely to happen)? How much of each change is caused by our activities? How long do we need to measure the changes for? What is the relative importance of the different changes? Which changes matter and are important enough for us to manage? Analysis

10 Impact Questions

http://www.socialvalueuk.org/resource/maximise-impact/

• Who changes?
• What changes?
• [Qual before Quant]

The Social Value Principles

Social Accounting (and Audit)

…a logical and flexible framework for you to: …Prove! - account fully for and report

• n your organisation’s social,

environmental and economic performance and impact… …Improve! – provide the information essential for planning future actions and improving performance; and …Account! – be accountable to all those you work with and work for…

How can we have confidence in the data?

• Verification
• Assurance
• Audit...

How do you manage the £ in your enterprise?

• Regularly?
• Do you make decisions based on

regular budgeting and reports?

• Do you get the finances checked and

audited before publishing?

Accountability

• Keep a record of how you respond

to data

• Funders will like this!
• All stakeholders will like this!
• It will make ‘proving’ much easier!

Example.... BEHIND CLOSED DOORS

Behind Closed Doors (BCD)

Vision

• Everyone affected by Domestic Violence & Abuse should be able to

live safely, free from fear & harm, able to make informed choices & to manage their own lives. Mission

• To support women & men to enable them to live safely, free from

fear & harm, make informed choices & manage their own lives

• To help them to support and parent their children so that they can
• vercome the long term, damaging affects of DV&A.

Behind Closed Doors – 2017-18 Facts

Number of people worked with:

• Contracted service: 471 people supported
• Prevention and Recovery Service: 482 people supported
• 12.5 Staff
• 12 Volunteers

Social Impact Journey

Contract Outcomes Contract Outcomes in PARS Missing and wrong outcomes Outcomes based on evidence from clients SROI – new outcomes from data and client interviews Identifying indicators for client outcomes Outcomes and indicators for Family Work 2012 2014 2015/ 2016 2017 2018 Database changes Small project monitoring Extra CDVT impact monitoring Database

How we monitor and measure our social value

Initial interview

• Set up individual client

record with individual

• utcomes

Personalised support

• Update progress

against individual

• utcomes
• Measure and record

extent of change

Support completed

• Review current position
• n outcomes.
• Measure and record

extent of change

• Ask permission to

follow up

Follow up with

• ther stakeholders

Data aggregated on database

Using the aggregated data

Frontline Teams

• Detailed
• utcome report
• n the service

Senior Management Team

• Outcome/

impact report for all services

Board of Trustees

• Summary

Outcome/ Impact report

• Discuss and

analyse in team meeting

• Changes to ways
• f working
• Inform

supervisions

• Discuss and analyse at

monthly and project development meetings.

• Changes to ways of

working

• New ideas and projects
• Prioritise and plan
• Discuss in meeting
• Compare with

financial reports

• Inform strategy

decision making prioritise and plan

And as a result..

• More focussed services – parenting
• Can see what works – family work
• Culture change – focus on outcomes
• Record the outcomes of everything – phone and email support
• There is never going to be an end point
• Constant improvement to make sure we make a real

difference.

Any questions... THANK YOU