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Feb 17, 2024 20 likes •190 views

Innovative Practices in WDH Tracy Tallant Service Director Human Resources Martyn Gorton Director of Investment Welcome to Yorkshire Welcome to Wakefield Wakefield Welcome to WDH Why EFQM? Vision Milestones Approach Model to focus

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Innovative Practices in WDH

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Tracy Tallant Service Director – Human Resources Martyn Gorton Director of Investment

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Welcome to Yorkshire

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Welcome to Wakefield

Wakefield

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Welcome to WDH

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Why EFQM?

Vision Milestones Approach Multiple strategies. Golden thread. Good practice. No links to outcomes. Model to focus importance. Recognised process to define a journey to excellence.

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Innovation and Business Strategy

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Onward journey towards excellence

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Driving Innovation

Strategic Objective Corporate Programme Key Action Business Outcome

To be a positive force

f leadership and

influence to develop the potential of people People Improve the skills of

ur workforce and

those wanting work Sustainable Workforce: Increase productivity per full time equivalent by 10%. To be a partner of choice to create better places to live Property Build and acquire more new houses for sale and shared ownership Sustainable Assets: Maintain stock levels and reduce the proportion of unsustainable (red) properties without a firm invest/divest plan to 0%. To be a landlord of choice by putting the customer first Place Redefine our supported living services to meet future long term needs Sustainable Tenancies: Increase the proportion of financially and socially sustainable tenancies to 90%. To adopt best practice in good governance Performance Enhance our digital capacity Sustainable Growth: Reduce operating costs per property by 10%.

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Sustainable Workforce

Reward and recognition.
Workforce planning.
Leadership development.
Recruitment and retention.

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Sustainable Assets

New home supply.
Estate regeneration.
Fit for purpose assets.
Energy efficiency.
Modern homes.

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Sustainable Tenancies

Care and health.
Social enterprise.

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Sustainable Growth

Digital Offer.
Channel Shift.
Commercial Offer.
Customer Insight.

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Journey to date towards excellence

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Leadership Excellence Framework

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Questions

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