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Improving Patient Care through Collaboration and Integration It is - - PowerPoint PPT Presentation
Improving Patient Care through Collaboration and Integration It is - - PowerPoint PPT Presentation
Improving Patient Care through Collaboration and Integration It is not a one-person job! Presenter Eureka van der Merwe Position Essentials of Care and Projects Coordinator ACI Musculoskeletal The Productive Mental Health Ward We have
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The Productive Mental Health Ward ACI Musculoskeletal
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We have covered many miles over the last 12 months. What have we accomplished to im improve patient care?
- Pre and Post CHOPs Medical Record Audits
- Staff Knowledge Questionnaire
- Staff Knowledge of Delirium and Dementia
- Environmental Audit
- Consumer Feedback: Patients, their Carers and Families
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0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 3% 54% 27% 50% 11% 28% 40% 60% 50% 56% 60% 82% 42% 67% 36% 80% 60% 73% 70% 69%
PRE & POST CHOPS MEDICAL RECORD AUDIT
DIAGNOSTICS (n=60) EVALUATION (n=58)
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59% 33% 80% 47% 50% 36% 43% 30% 80% 67% 100% 58% 19% 58% 58% 58%
STAFF KNOWLEDGE QUESTIONNAIRE PRE & POST CHOPS
DIAGNOSTICS (n=30) EVALUATION (n=26)
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Environmental audit: KEY IMPROVEMENTS
Laminated toilet picture signs Exit door – Medical Ward All clocks working Getting to know you - Sunflower in place for all patients
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- CHOPs - HOW?
Working Party Membership: Executive sponsor CHOPs lead CHOPs program champion CHOPs Clinical Champions Carer support program manager Volunteer manager NUMs – medical, surgical and sub-acute rehab unit AARCS officer Chronic & Complex Care representative Consumer /Carer Area Aged Care Manager Director Medical Services Manager Primary and Allied Health Patient Flow and Discharge Planner
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Our Volunteer Team
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The Productive Mental Health Ward ACI Musculoskeletal
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Developed and implemented clinical pathway
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Heti training modules Ruby Red Socks NSQHS Falls Prevention CHOPs Sunflower Person-centred communication tool Barbara’s Story
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Patient Story
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BARBARA’S STORY
“it only takes the smallest thing to make the biggest difference”
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Promoting cognitive care – dementia – delirium “a better way to care”
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Education with all staff continues
- NSW dementia training network
- Heti
- NSQHS – promoting cognitive care – dementia – delirium “a better
way to care’ Ongoing audits and evaluation Embed current improvements
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