Improving Patient Care through Collaboration and Integration It is - PowerPoint PPT Presentation

Improving Patient Care through Collaboration and Integration It is not a one-person job!

Presenter Eureka van der Merwe Position Essentials of Care and Projects Coordinator

ACI Musculoskeletal The Productive Mental Health Ward

We have covered many miles over the last 12 months. What have we accomplished to im improve patient care? • Pre and Post CHOPs Medical Record Audits • Staff Knowledge Questionnaire • Staff Knowledge of Delirium and Dementia • Environmental Audit • Consumer Feedback: Patients, their Carers and Families

PRE & POST CHOPS MEDICAL RECORD AUDIT 90% 82% 80% 80% 73% 70% 69% 67% 70% 60% 60% 60% 56% 54% 60% 50% 50% 50% 42% 40% 36% 40% 28% 27% 30% 20% 11% 10% 3% 0% DIAGNOSTICS (n=60) EVALUATION (n=58)

STAFF KNOWLEDGE QUESTIONNAIRE PRE & POST CHOPS 100% 80% 80% 67% 59% 58% 58% 58% 58% 50% 47% 43% 36% 33% 30% 19% DIAGNOSTICS (n=30) EVALUATION (n=26)

Environmental audit: KEY IMPROVEMENTS Laminated toilet Getting to know you - Sunflower picture signs in place for all patients Exit door – Medical Ward All clocks working

• CHOPs - HOW? Working Party Membership: Executive sponsor CHOPs lead CHOPs program champion CHOPs Clinical Champions Carer support program manager Volunteer manager NUMs – medical, surgical and sub-acute rehab unit AARCS officer Chronic & Complex Care representative Consumer /Carer Area Aged Care Manager Director Medical Services Manager Primary and Allied Health Patient Flow and Discharge Planner

Our Volunteer Team

ACI Musculoskeletal The Productive Mental Health Ward

Developed and implemented clinical pathway

CHOPs Heti training modules Sunflower Person-centred communication Ruby Red tool Socks Barbara’s NSQHS Story Falls Prevention

Patient Story

BARBARA’S STORY “it only takes the smallest thing to make the biggest difference”

Promoting cognitive care – dementia – delirium “a better way to care”

Education with all staff continues • NSW dementia training network • Heti • NSQHS – promoting cognitive care – dementia – delirium “a better way to care’ Ongoing audits and evaluation Embed current improvements