Patient-Centred Care Breast Cancer Joint Patient-Staff Event Aims - - PowerPoint PPT Presentation

Patient-Centred Care

Breast Cancer Joint Patient-Staff Event

Using Experience-Based Co-Design to im prove experience for patients and staff Aim s:

• To improve experience of services for patients and staff

How ?

• By understanding the current experience
• Patients and staff working as equal partners to prioritise

and co-design solutions

Aims of the Patient-Centred Care project

Page 1

I nterview s and observations – 12 staff working within services provided to breast cancer patients – 10 patients receiving breast cancer services – Observations of some clinical areas Staff feedback event – Friday 1 8 Septem ber Patient feedback event – Tuesday 2 2 Septem ber

W hat has happened so far?

Overview of the 6 -stage process

• 1. setting up
• 2. engaging staff &

gathering experiences

• 3. engaging patients

and gathering their experiences

• 4. bringing patients and

staff together to share experiences & begin co-design

• 5. detailed co-design

activities

• 6. coming back

together: celebration, review & renewal 2 1 3 4 1 5 6

Plan for today

Watch film of patient interview s Hear what the patients have prioritised Hear what staff have prioritised Break In groups of patients and staff agree priorities Form working ‘co-design’ groups to make these im provem ents

TTA – to take aw ay

‘Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has.’ Margaret Mead, Anthropologist