I ntroducing the Patient-Centred Care Project W hat is the - - PowerPoint PPT Presentation

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Dec 21, 2022 229 likes •297 views

I ntroducing the Patient-Centred Care Project W hat is the Patient-Centred Care project? Using Experience-Based Co-Design to im prove experience for patients and staff Aim s: To improve experience of services for patients and staff How ?

SLIDE 1

I ntroducing the Patient-Centred Care Project

SLIDE 2

Using Experience-Based Co-Design to im prove experience for patients and staff Aim s: – To improve experience of services for patients and staff How ? – By understanding the current experience – Patients and staff working as equal partners to prioritise and co-design solutions

W hat is the Patient-Centred Care project?

SLIDE 3

W hat m akes a good service: designing experiences

Perform ance

(P) How well it does the job/ is fit for purpose (Functionality and efficiency) Lean, No Delays, Productive Ward/Leader

Engineering

(E) How safe, well engineered and reliable it is (Safety) Leading Improvement in Patient Safety, Safer Patient Initiative

The Aesthetics of Experience

(A) How the whole interaction with the product/ service feels/ is experienced (Experience) Experience-Based Co-Design

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Physical environment Human environment Source: Bate & Robert, 2007

SLIDE 4

Watch the film of patient interviews
Hear what the patients have prioritised
Hear what staff have prioritised
In groups of patients and staff agree priorities
Form ‘co-design’ groups of patients and staff to deliver

these improvements

Joint patient-staff event – w orking together

SLIDE 5

Film of patient interview s Staff ‘A very effective, pow erful rem inder of w hy w e are doing w hat w e do’ Patient ‘I t seem ed a very pow erful w ay of opening up the strengths and w eaknesses

f the care at hospital’

Staff ‘W hat a resounding pow erful look into individuals’ lives/ experiences w ith breast cancer’ Discussing and sharing experiences betw een patients and staff Patient ‘I w as w orried that it could turn too m uch into only personal experiences but it w as very focused and the experiences w ere used to highlight im portant points’ Staff ‘I felt that getting the priorities defined enabled us to really identify w hat is im portant and should be focussed on for im provem ent’ Staff ‘I t’s felt very productive, w orking tow ards a sim ilar goal, I w onder w hy it’s taken so long …’