IMPORTANCE OF QOE TO OPERATORS AND CONSUMERS 26 NOVEMBER 2018 ITU-T SG12 WORKSHOP ON TELECOMMUNICATION SERVICE REGULATORY FRAMEWORKS AND EXPERIENCE-DRIVEN NETWORKING
MOBILE CONNECTIVITY LANDSCAPE IN SINGAPORE • Four Mobile Network Operators • Network Capacity 3G 4G 42 Mbps > 450 Mbps • Quality of Service for nationwide coverage Outdoor Indoor Tunnel 3G 99% 85% 95% 85% 4G 99% 99% (from 2019) 2
ENSURING GOOD USERS’ EXPERIENCE Quality of Service User Experience (For Monitoring) • National Outdoor Service Coverage (>99% for 3G & 4G) • In-building Service Coverage (>85% for 3G & 4G (from 2019)) th & 90 th Percentile Download Throughput th , 50 • 10 • Tunnel Service Coverage • Peak Download Throughput • Mobile Services 3G: >95% for existing road and Mass Rapid Transport (3G & 4G) (MRT) tunnels; and >99% for all new road and MRT • Average Latency tunnels • 4G: >99% for all road and MRT tunnels • Network Coverage • Call Success Rate (>99% for 3G) • Call Drop Rate (<1% for 3G) • Average Peak Download Throughput (Local & Int’l) • >99.9% Network Availability • Average Peak Upload Throughput (Local & Int’l) • Local Network Latency ≤30ms Broadband Access Services • Average Latency (Local & Int’l) (Fibre) • International Network Latency ≤300ms • Average Packet Loss (Local & Int’l) • Complains per 1000 Subscribers (For Monitoring) (Ceased from February 2017) 3
QUALITY IN PERSPECTIVES Does the MNOs’ view of the network truly reflect consumers’ experience? Webpage is 3G network 3G taking ages to with a 4G plan load High High Call ? Throughput Success rate Drop calls in Signal bar Low drop Island-wide moving reduces when call rate coverage vehicles indoor Network Operator’s View Consumer’s View 4
THEORETICAL SPEEDS VS REALITY April 2018 February 2018 Source: https://www.straitstimes.com/tech/starhub-increases-4g- Source: https://www.straitstimes.com/business/companies- mobile-broadband-peak-speeds-to-1gbps-in-selected-parts-of- markets/singtel-to-roll-out-1gbps-mobile-speeds-for-users-in- singapore high-traffic-areas 4G Median Throughput (Mbps) Source: IMDA IMconnected Interactive Report Source: https://www.4g.co.uk/how-fast-is-4g/ 5
FEEDBACK LOOP
ENGAGEMENT WITH STAKEHOLDERS Quarterly • Joint IMDA-MNOs improvement activities Discussion with • Enhancement of coverage Operators • Better consumers’ experience Regular • Spur competition amongst MNOs Publication of • Increase transparency Results • Incentive users to participate Gearing • Data analytics towards Smart • Geospatial points for analysis Nation • Crowdsource using public transport app 7
SHARING OF RESULTS WITH PUBLIC Blog post on data.gov.sg Source: https://blog.data.gov.sg/how-fast-is-4g-mobile-broadband- in-your-area-b3f21cb894ec / https://goo.gl/7x6Zm8 IMconnected Interactive Report on IMDA website Source: https://www.imda.gov.sg/community/consumer-education/mobile-and-broadband/imconnected/imconnected-interactive-report / https://goo.gl/aU7TBB 8
THANK YOU sgdigital.sg twitter.com/IMDAsg youtube.com/IMDAsg facebook.com/IMDAsg
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