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How is Life and Beer Similar? CHILL

FOR BEST RESULTS Relax and Learn Laugh and Have Fun

Outline

• PHYSICAL PROPERTIES OF

ALCOHOL & DRUGS

• PREVENTION &

INTERVENTION TECHNIQUES

• ILLINOIS LAWS
• PROPER IDENTIFICATION

TECHNIQUES

• DRAM SHOP LIABILITIES

Purpose:

To provide information to sellers and servers of alcoholic beverages about the effects of alcohol and drug use and abuse.

Goal:

To enhance skills, instill confidence, and empower participants to step in to situations and ensure that alcohol is being sold responsibly and legally.

Section 1

PHYSICAL PROPERTIES OF ALCOHOL, DRUGS & ALCOHOLISM Blood alcohol concentration (BAC), alcoholism, the effects of alcohol and/or drugs on driving performance. BAC levels related to body weight, gender and amount

• f alcohol consumed per hour.

What causes impairment?

• Alcohol
• Ethanol
• Methanol
• Isopropanol
• Illegal drugs
• Prescription drugs
• Legal drugs

Describe Impairment

• Appearance
• Disarranged
• Vomit
• Urine
• Eyes
• Watery
• Bloodshot
• Fixated
• Face
• Flush
• Pale
• Odors

Describe Impairment

• Speech
• Incoherent
• Slow
• Thick, slurred
• Repetitive
• Physical
• Droopy eyelids
• Fumbling
• Swaying
• Staggering
• Slow reactions

Describe Impairment

• Attitude
• Disinterested
• Drowsy/Sleepy
• Loss of memory
• Disoriented
• Agitated
• Excited
• Combative
• Argumentative
• Insulting
• Uncooperative
• Inconsistent

Standard-Sized Drinks

A Can of Beer - 12 ounces of fluid @ 5%

alcohol equals 0.60 ounces of pure ethanol

A Glass of Wine - 5 ounces of fluid @

12% alcohol equals 0.60 ounces of pure ethanol

A Shot of Whiskey (100-Proof) –

1 ½ ounce @ 50% alcohol equals 0.60

• unces of pure ethanol

Proof of Alcohol

• This system dates to the 18th century, and

perhaps earlier, when spirits were graded with gunpowder a solution of water and alcohol "proved" itself when it could be poured on a pinch of gunpowder and the wet powder could still be ignited. If it didn't ignite, the solution had too much water in it and the proof was considered low

• r

"underproof". This process led to the nickname firewater, coined by Native Americans

Distribution of Alcohol

II-19

Getting the ethanol into the body’s tissues and organs

Basic Principle

Ethanol goes wherever it finds water Hydrophilic ~ water loving

The Brain; The Liver; Muscle Tissue

Which Parts Don’t?

Bones; Fatty Tissue The average male is 68 percent water The average female is only 55 percent water

Which Parts of the Body have Lots of Water?

Absorption of Alcohol:

Getting the ethanol

• ut of the stomach

and into the blood

Stomach Walls Stomach Walls Stomach Walls Pylorus 80% 20%

0.02 0.04 0.06 0.08 0.1 0.12 0.14 0.16 0.18 0.2

THE ALCOHOL CURVE

FULL STOMACH V. EMPTY STOMACH

TIME ALCOHOL CONCENTRATION EMPTY STOMACH

0.02 0.04 0.06 0.08 0.1 0.12 0.14 0.16 0.18 0.2

THE ALCOHOL CURVE

FULL STOMACH V. EMPTY STOMACH

TIME A L C O H O L C O N C E N T R A T I O N EMPTY STOMACH FULL STOMACH

 .15%

0.02 0.04 0.06 0.08 0.1 0.12 0.14 0.16 0.18 0.2

THE ALCOHOL CURVE

FULL STOMACH V. EMPTY STOMACH

TIME A L C O H O L C O N C E N T R A T I O N EMPTY STOMACH FULL STOMACH

.15% .098%

0.02 0.04 0.06 0.08 0.1 0.12 0.14 0.16 0.18 0.2

THE ALCOHOL CURVE

FULL STOMACH V. EMPTY STOMACH

TIME A L C O H O L C O N C E N T R A T I O N EMPTY STOMACH FULL STOMACH

Facts about Burn Off Rate

• Due to metabolism, the average person’s

BAC drops by about 0.015 per hour.

• It takes the average man approx 90 minutes

to burn off a 12 ounce beer

• Average female will burn off a drink in 120

minutes

Math Test

• The average BAC of a person arrested for

DUI is 0.17

• What is his/her BAC after 6 hours?
• Hint: The average person’s BAC drops by

about 0.015 per hour

0.08 = Still over the legal limit

Brain St em Mot or Skills Fine Gross Sensory Input Higher Cent er

• f

Learning

The Effects of Alcohol on the Human Brain

The Higher Center of Learning

Life’s Experinces Right and Wrong Moral and Mores Socially Accepted Behavior Logical Thought Long Term Memory

Judgment

Clinical studies have established that The Higher Center of Learning is effected When the Alcohol Concentration reaches

.04%

Sensory Input

Vision Hearing Smell Touch Taste Sensory functions become effected when Alcohol Levels reach .06%

Motor Skills Fine Gross

Finding the driver’s license, proof of insurance and registration Walk and Turn One Leg Stand

Motor Skills begin to be effected when alcohol levels reach

.08%

Hangover

• From the Norwegian word veisaalga,

uneasiness following debauchery, and the Greek word for pain algia.

• Headaches caused by dehydration and

water taken from brain, shrinking it causing pain.

• Frequent urination depletes potassium, salts

and glycogen affecting muscles, fatigue and lack of coordination.

• Before drinking eat food, hydrate and take

vitamins.

Section 2

PREVENTION & INTERVENTION TECHNIQUES Maintenance of professional demeanor, use

• f alternative beverages, designated driver

programs, visual and behavioral cues that may help participants recognize potential problems, assuring customer safety, refusal

• f service.

People Skills

• Create a comfortable atmosphere for

guests

• Exercise a degree of control within the

environment of social drinking

• Influence and encourage responsible

drinking

• Confidently intervene in and resolve

troublesome situations

• Incorporate skills and expertise in a

positive, meaningful, and profitable way

Behavioral Cues

• Inhibitions
• Judgment
• Reactions
• Coordination
• Very slow, forgetful is showing signs
• f ____

Inhibitions

• Becoming talkative, displaying loud behavior or

mood swings, or exhibiting a notable change in behavior can all indicate lowered inhibitions.

Judgment

• Behaving inappropriately, using foul language,

telling off-color jokes, annoying others, becoming

• verly friendly, or increasing the rate of drinking are

signs of impaired judgment.

Reactions

• Glassy, unfocused eyes, talking and moving very

slowly, forgetting things, lighting more than one cigarette, losing one’s train of thought, and slurred speech result from slowed reaction.

Tests

• Alphabet
• Counting Backwards

Coordination

• Stumbling or swaying, dropping belongings, and

having trouble picking up keys, change, or other items can indicate a loss of coordination.

Tests

• Finger Counting
• Finger to Nose
• Walking a straight line
• Balancing on one leg

Safe driving demands the ability to divide attention among numerous simultaneous tasks

Tolerance

• Able to hide the behavior clues better
• No relation to BAC
• How does carbonation affect BAC?

Intoxication Rate Factors

• Size
• Gender
• Rate of Consumption
• Strength of Drink
• Drug Use
• Food Intake

Intoxication Rate Factors

• Speeds up or slows down alcohol as it

gets into the blood stream

• Impacts the rate at which a person’s

BAC level increases

Baseball Diamond Concept

Dealing with difficult people Verbal Judo

Take Responsibility Communication Change Behavior Convey Message

All People Want

• 1. To be treated with dignity and respect
• 2. To be asked rather than being told to do

something

• 3. To be told why they are being asked to do

something

• 4. To be given options rather than threats
• 5. A second chance when they make a mistake

These are the five universal truths

1st Base

• ASK (voice/tone); do not command

Appropriate Responses

• You can control a situation by how you speak to
• people. If you speak in an even tone, you can

maintain control and avoid escalating the guest’s behavior.

• “Please try to keep your voice down. Thanks.”
• “I’m sorry, but if I have to remind you again about

loud talking, I’ll have to call the manager.”

2nd Base

• Set CONTENT
• Lay foundation
• Professional authority,

not personal

• Telling WHY shows

respect

• Clarify 2nd base

before going to 3rd

• Your responsibilities,

may not sound fair but it is the law, explain you care then transition

Clear Statements

• Your guest needs to understand what you are

saying, and what you are suggesting to remedy the problem.

• “I’m sorry. I cannot sell you any alcohol. Would you

like to purchase something else?”

Using “I” Statements

• You can avoid making the guest feel defensive by

using “I” statements. Not only does this help you maintain control of the situation, but it also shifts the focus off of the guest’s behavior and on to what you can and cannot do.

• “I can’t sell you this alcohol because I’m concerned

about your safety.”

3rd Base

• Presentation of OPTIONS and CHOICES (that are in

the other person’s best interest)

• Paint the picture without threats
• Do they have something to gain or lose creates
• pportunities for you (tactical empathy)

Do Not Judge

• Judgmental statements are perceived as “put-

downs” and promote defensiveness and anger.

• “How about trying some of our flavored coffee.”
• Versus “You’re not buying any more alcohol.

You’re already drunk.”

Give Reasons

• People do not like to be treated in an arbitrary or

condescending way. Help them understand that you are following rules or laws and not just singling them out.

• “I’m sorry, but I could lose my job if I serve you this

bottle.”

• Legally I am not allowed to serve you any alcohol

at this time.”

• “The liquor department has recently been

conducting compliance checks. I have to follow proper procedures for checking IDs.”

Home Plate

• CONFIRMING (that some kind of cooperation is

forthcoming or not) by way of practical appeal

• Is there anything I can say to get you to cooperate

with me? I would like to think so.

Preparing to act and acting decisively

Baseball Diamond Concept

Dealing with difficult people

Ask Set Ground Options Choices Confirm

Good Customer Service

• Chat with the guests.
• Suggest other items than alcohol.
• Suggest alternative transportation.
• Enlist the help of friends.
• What else do you do?

Section 3

ILLINOIS STATE STATUES, LOCAL ORDINANCES, ILLINOIS DUI LAWS Laws pertaining to the sale of alcohol and the differences between civil and criminal charges and the penalties each carries, Illinois DUI laws and associated penalties.

• 1. Policy
• 2. Local Laws
• 3. State Laws

ILLINOIS LAWS AND PENALTIES CONCERNING MINORS

235 ILCS 5/6-16 (a)(i) No one may sell or serve alcohol to any person under the age of 21. 235 ILCS 5/6-16 (a)(iii) No one may purchase or provide alcohol to anyone under the age of 21. 235 ILCS 5/6-16 (a) (iii) (a) Violation of the above provisions is a Class A misdemeanor and the sentence shall include, but shall not be limited to a fine of not less than $500.

OTHER IMPORTANT LAWS

235 ILCS 5/6-16(a)(i) No one may sell, give or serve alcoholic beverages to any intoxicated person. 625 ILCS 5/11-502(c) It is prohibited for any driver or passenger to transport, carry, possess or have any alcohol in a motor vehicle except in its

• riginal sealed container.

235 ILCS 5/6-24 Every licensee shall cause his or her license

• r licenses to be framed and hung in plain

view in a conspicuous place on the licensed premises. 235 ILCS 5/6-24a(b) Every retail license holder must hang a sign that reads: A Government Warning: According to the Surgeon General, Women Should not Drink Alcoholic Beverages During Pregnancy Because of the Risk of Birth Defects

HAPPY HOUR (days) LAWS 235 ILCS 5/6-28(b)

• 4 hours / day; 15 hours / week
• Not between 10 PM and close
• 7 day notice
• You may serve two or more drinks to one customer at
• ne time
• You may not sell two or more drinks for the price of one

drink

• You must increase the price of a drink proportionately to

an increase in the volume of the same drink

• Must serve food (ice is not food)

Section 4

PROPER IDENTIFICATION TECHNIQUES, POLICE POLICIES & EXPECTATIONS Secretary of State’s procedures to ensure security of driver’s licenses and State ID cards, other acceptable forms of identification and enhanced identification

• techniques. Proper use of municipal

support services (police, fire, and paramedic services).

Using Fake / Someone Else's ID

• 1st Offense- Suspension of driver’s

license, minimum of 12 months; arrest.

• 2nd Offense- Revocation of driver’s

license; arrested again.

Acceptable ID’s

• Valid photo driver’s license
• Valid photo state-issued ID card
• U.S. active-duty military ID
• Valid U.S. Passport
• Alien registration card
• How else can you verify information?
• License identification book
• What else?

Quiz the Cardholder

• 2nd ID
• Ask friends
• What year did you graduate from high

school?

• What county do you live in?
• How do spell your last name?
• You are a Scorpio too?

Proper ID Checking Techniques

• 1. Politely greet the person.
• 2. Ask them to take the ID out of their wallet.
• 3. Take a good look at the person and see if the

picture matches the person in front of you.

• 4. Make sure the written physical descriptions

(hair color, eye color, height, and weight) fit the person in front of you.

Proper ID Checking Techniques

5. Carefully check all information on the card. Look for security features on the ID. 6. Check the expiration date and accept only valid ID’s. 7. Check for any tampering, if the surface of the card does not feel smooth, there may have been some tampering. 8. If in doubt, ask for another form of ID. Hold both forms side by side. Compare photos, information, physical descriptions and signatures.

Real or Fake?

Real or Fake?

Real or Fake?

Real or Fake?

Real or Fake?

Real or Fake?

ID Confiscation

Your Operating Procedures should clearly define the following:

• When should an ID be confiscated?
• Who in the establishment has the authority to seize an

ID?

• What will happen to the person who possessed the

fake or false ID?

• What is procedure for turning the ID over to

authorities or law enforcement?

• Where should the ID confiscation be recorded?

How would you handle?

• 1. Obviously sad and depressed
• 2. Loud, obnoxious, and using foul-language
• 3. Couple comes in clearly impaired and demands

service

• 4. Guest wants a stronger drink

How would you handle?

• 1. Clearly impaired person refuses your offer for food

and water

• 2. Guest does not have an ID, but is clearly of age
• 3. Domestic occurs in your establishment and both

parties are obviously impaired. The male subject leaves

• 4. After you serve a cocktail, you see the patron

popping some pills

How would you handle?

• 1. Customer is finishing a drink every 15 minutes and

has had 4 in the past hour

• 2. Young person walks up to the bar and orders 4

drinks to bring back to the table where his other friend is

• 3. A European couple comes in, orders wine and

begin serving it to their teenage daughter

• 4. An 8-month pregnant woman orders a rum & coke

Section 5

DRAM SHOP LIABILITIES, INSURANCE, AND VICTIM’S RIGHTS “Vicarious liability”, “third party liability”, procedures for protection against possible litigation, State insurance requirements and legal terms used in litigation.

Lawsuits – Someone Else's Fault

• Slow service
• Measure drinks
• Single drink orders
• Refills on request only
• What else?

Liability Issues for Establishments that Serve Beverage Alcohol

• Dram Shop
• Common Negligence
• Reasonable Care

Your Establishment

• Store guidelines (think protection)?
• I.E. No “Under 21 ID’s” accepted
• Signed by employees?
• Signs displayed of policy
• Signs required by law
• Pregnant woman, human trafficking
• Prepared for a liquor inspection

Be Prepared - Liquor Inspections

Dram Shop Laws

• Plaintiffs invoking the Illinois Dram Shop

Act, to give an example, must be able to prove the following at trial:

• Proof of sale of alcohol to the patron
• Injuries sustained by the patron
• Proximate cause between the alcohol

sale and intoxication

• Intoxication was at least one cause of

the third-party damages

Liability

• Who is liable for an illegal sale of alcohol?
• Owner
• Manager
• Bartender
• Server
• Liability under Common Negligence Law

and Dram Shop Liability

Your Role

• What does the law expect from you?
• Ensure responsible consumption through

“reasonable efforts”

• Best way to prove this is through

documentation:

• Details: guest, date/time, what was done
• Sample form

What is a “Reasonable Effort”?

• Offering food
• Providing alternate transportation
• Cutting-off a guest
• Checking ID’s
• Calling the police
• Measuring drinks
• Serving water or soda
• Enlisting help from the guest’s friends
• Becoming trained in responsible alcohol

service

Refusing Service

• Say “No”
• Give reasons
• Don’t back down
• Pass the blame

Documentation

• Facts only
• Never put drunk
• Odor of alcoholic beverage, not alcohol
• Everyone involved completes a report

(hearsay)

• How was the incident handled
• Show the various levels of handling a situation

Goal:

To enhance skills, instill confidence, and empower participants to step in to situations and ensure that alcohol is being sold responsibly and legally.

Not Just:

• Giving up customer service
• Cutting people off
• Losing a tip

You are protecting yourself & potential others

BASICs

(BASSET for Alcohol Servers and Identification Checkers)

Chris Weinbrenner Traffic Accident Solutions trafficaccidentsolutions@gmail.com 331-457-9516 www.illinoisbassettraining.com

Questions? Comments? Concerns?