SLIDE 6 Integrated Award Environment | For People Who Make, Receive, and Manage Federal Awards
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➢ eSRS: Extended Individual Summary Reporting Deadline ○ ISR filing deadline extended to June 30, 2020 ○ SBA filing of ISRs extended to June 30, 2020 for the for all contracts completed between March 13, 2020 - May 31, 2020 ■ No user action is necessary for the new filing deadline to apply ■ Deadlines after June 30, 2020 remain unchanged ○ The U.S. Small Business Administration granted the extension due to current National Emergency. ○ LOGIN.gov Multi Factor Authentication rolled out - Go in now and set up your credentials before it is time to report ➢ Federal Service Desk support changes: ○ To reduce risks related to the Coronavirus, FSD agents transitioned to working home. ○ Implemented the following modifications: ■ Encourage the use of chat and web form. ■ Implemented the call back feature.
- When a caller reaches the FSD, they will be asked to provide a phone number so the agent can call them
- back. We expect that an agent will return their call within 3-7 minutes based on call volume. For reference,
the current response time for FSD calls is 30 seconds. ○ Implemented technical changes to allow agents to pick up calls directly and reduced the number of call backs. ○ Monitored performance to ensure our customers are being serviced. We have extensive monitoring in place to measure response times and contractor performance.
COVID-19 Pandemic Support (cont)