Hurricane Harvey After Action Review Brief 2017 Harvey Track - - PowerPoint PPT Presentation

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Hurricane Harvey

After Action Review Brief 2017

Harvey Track

Overall Impacts

Overall Impacts

Rainfall Comparison

Time 1-hr 2-hr 3-hr 6-hr 12-hr 24-hr 2-day 4-day Peak Rainfall (inches) 6.8” 11.9” 14.8” 18.9” 20.9” 25.6” 35.2” 47.4” Return Interval 1,500 5,000 12,000 50,000

Hurricane Harvey – Storm and Flood Information (10/10/2017)

Duration Harvey (2017) Allison (2001) Tax Day (2016) October (1994) 1-hr 6.8” 5.7” 4.7” 3.7” 2-hr 11.9” 9.9” 7.3” 4.7” 3-hr 14.8” 13.5” 8.3” 5.3” 6-hr 18.9” 21.2” 13.9” 7.2” 12-hr 20.9” 28.3” 16.7” 12.0” 1-day 25.6” 28.4” 17.4” 20.9” 2-day 35.2” 28.5” 17.5” 23.1” 4-day 47.4” 38.5” N/A 28.9”

Fatalities

16

Houston

6

Sheldon

2

Pasadena

2

Ponderosa

2

• S. Houston

1

Aldine

1

Cloverleaf

1

CyFair

1

ESD #48

1

LaPorte

1

Westfield

2

Hospital

36

Total

Location Found

Harvey Available Resources

RESOURCE TYPE # OF RESOURCES INCREASE SINCE MAY ‘16 41 9 64 9 + 23

• 4

13 4 13

• 16

11 20 20 + 4 + 9 Sub-Total FD/ESD 61 88 + 27 Sub-Total LE 33 42 + 9 Total 94 130

+ 36

Flat Bottom Inflatable Deep Hull LMTV

Call Volume Comparison

Reported Call Volume by reporting Dispatch Facility Dispatch Center 25 Aug. 26 Aug. 27 Aug. 28 Aug. 29 Aug. 30 Aug. 31 Aug.

CyFair FD 73 100 136 498 479 150 98 Cypress Creek

• Comm. Center

261 333 1,197 1,786 1,091 408 350 HC-ESD #1 138 156 783 1,239 522 270 210 Sub-Total 472 589 2,116 3,523 2,092 828 658 Houston Fire ~ 15,000 HC-Fire Desk ~ 500 Others Not Reported

Total ~ 26,000

Persons Rescued

Personnel Rescued (Estimates) Information # # Persons Rescued Total Fire Depts. Reporting 50 47,596 Incorporated Fire Depts. 24 26,175 Unincorporated Fire Depts. 26 21,421 Fire Desk - Specific Information Requests for Air Assets 250 + Civilian Responders 1,000 +

After Action Review

• Workshop #1
• Date: 10.24.17
• Location: HC-ESD #48
• Workshop #2
• Date: 10.25.17
• Location: CyCreek Fire
• Workshop #3
• Date: 10.26.17
• Location: Bellaire Fire Dept.
• Workshop #4
• Date: 10.30.17
• Location: Webster Fire Dept.
• Workshop #5
• Date: 11.1.17
• Location: Sheldon Fire Dept.
• Workshop #6
• Date: 11.2.17
• Location: CyCreek Comm. Center

38 50 24 12 10 39 33 33 9 8 Command and Control Operations Logistics Finance/Admin Overall Incident

AAR Comments

Sustains Improves

256 Responses

AAR Participants

• Acadian Ambulance
• Aldine Fire & Rescue
• Atascocita Fire Dept.
• Baytown Fire Dept.
• Bellaire Fire Dept.
• Channelview Fire Dept.
• Cloverleaf Fire Dept.
• Cy-Fair Fire Dept.
• Cypress Creek EMS
• Cypress Creek Fire Dept.
• Harris County Emergency

Corps EMS

• HC ESD #48 Fire Dept.
• HC ESD #5
• Harris County Fire Marshal’s Office
• Katy Fire Dept.
• Katy ISD
• Montgomery County Hospital

District

• Northwest Fire Dept.
• Ponderosa Fire Dept.
• Seabrook Emergency Mgmt.
• Sheldon Fire Dept.
• South Lake Houston EMS
• Spring Fire Dept.
• Webster Fire Dept.
• West University Fire Dept.
• Westlake Fire Dept.

Document Development

• A single document that captures or synthesizes the

256 comments and conveys YOUR story.

• Sections:
• Command and Control
• Operations
• Communications (PSAP)
• Logistics
• Finance/Admin
• Lessons Learned
• Improvement Plan

Document Development

• Each Sections
• Sustains:
• 3 Sustains + Analysis
• All synthesized comments
• Improvements:
• 3 Improves + Analysis + Recommendation
• All synthesized comments
• Appendices:
• Reported Response Data
• Rainfall and Watershed Impact
• Rainfall Comparisons
• Harris County Resource Increase (Pre-Harvey)
• Harris County Fatalities
• HC-Visual ICS 205
• Civilian Responders
• Acronyms

Top 9 - Lessons Learned

• Never underestimate the potential size of an incident.
• Planning for a worst-case scenario and then reducing your

preparations based on reality is much easier than trying to ramp up operations.

• Importance of developing relationships with response

partners and sharing of information.

• Critical during large-scale incidents are the relationships that are

established during normal operations.

• Incident Action Plan (IAP) development was the key to

successful operations.

• By following the principles outlined in NIMS, the development
• f an incident action plan forces the response agency to look

past what is currently happening and what will happen in the coming operational periods.

Top 9 - Lessons Learned

• Highlighted the importance of purchasing specialized

equipment.

• Harris County has experienced record flooding incidents in

2015, 2016, and now in 2017. These incidents along with the growing demands on public safety and tight budgets have increased the pressure on executive leadership to do more with less.

• Developing better command staff work/rest cycles.
• Typical public safety incidents require command level personnel

to operate, on average, less than 24 hours. However, during disasters like Hurricane Harvey, command level personnel became heavily taxed over the course of five to six days.

• Adaptability during the incident is key.
• During Hurricane Harvey the freedom to conduct “out of the

box” thinking within a set of established sideboards allowed for safer responses with greater results.

Top 9 - Lessons Learned

• Activation of Type III Incident Management Teams.
• However, transitioning from normal operations to disaster
• perations can create some challenges such as responding to

the current incident versus managing the on-going incidents. Utilization of IMTs can aid in this transition and provide critical knowledge and relief.

• Importance of medical assessments for first responders.
• First Responder care during an incident is critical to ensuring

that limited resources remain operationally viable throughout the incident.

• Cannot forget about the importance of critical incident

stress management.

• Departments should always be cognizant of the importance of

critical incident stress debriefings and mental health support for their responders.

Quick Fix: Command & Control

Fire / EMS All Agencies/Jurisdictions Increase stakeholder communications pre- incident.

Information sharing

Establish relationships with atypical entities for disaster response.

Collaboration

All Agencies/Jurisdictions Leverage technology for information development and sharing.

Documentation dissemination

Fire / EMS Predevelop incident action plans and resource requests.

Pre-Incident

Fire / EMS Ensure earlier activation of Departmental resources.

Personnel Management

Fire / EMS Deploy supervisors with assets outside jurisdiction.

Asset Management

Harris County Increase speed of information flow from County EOC.

Information flow

Harris County Implement Regional Resource Coordination program.

Coordination

Quick Fix: Operations

Fire/EMS All Agencies/Jurisdictions Information sharing at all levels.

Information dissemination

Protocols for decon and medical screening.

Responder safety

All Agencies/Jurisdictions Update based on lessons learned.

Policies and Procedures

Fire/EMS Sign onto Harris County Basic Plan

Coordination

Harris County Educate Dispatchers on Fire Desk operations

Personnel Management

Quick Fix: Logistics

Fire/EMS Fire/EMS Purchase specialized response equipment.

Procurement

Evaluate staffing levels.

Staffing

All Agencies/Jurisdictions Implement logistical caches and rotation plan.

Consolidation

Fire/EMS Enhance resource ordering and notification process.

Coordination

Quick Fix: Training

Fire/EMS All Agencies/Jurisdictions Disaster response operations familiarization

Field Staff

Response operations for rising, flooding, and swift water.

Responders

Fire/EMS Boat operations for rising, flooding, and swift water.

Operators

All Agencies/Jurisdictions Position specific and Command & Control of type I- III incidents.

Command Staff

Long-Term Fix: Training

Fire/EMS All Agencies/Jurisdictions Shared common operating picture software.

Information sharing

Increase coordination with law enforcement.

Local Coordination

All Agencies/Jurisdictions Integration plan for civilian responders.

Management

Harris County Increase State coordination at local level.

State Coordination

Harris County Fire/EMS Non-conventional response to conventional incidents (i.e. fires in flooded areas)

Operational plans

Increase ESF #8 and ESF #9 coordination.

Coordination

Harris County/PSAP Additional answering points at PSAP.

PSAP management

Harris County Increased county to county communications.

State Coordination

OPERATIONS COMMAND & CONTROL

Long-Term Fix: Training

Harris County Regional incident communications plan.

Communications

Harris County Resolve or replace WebEOC.

Information management

Harris County All Agencies/Jurisdictions Legislation for shelter operations.

Shelter considerations

Increase HC-Flood Control inspections.

Inspections

Harris County Flood control permitting requirements.

Developmental permitting

Harris County Cleaning and maintaining of waterways.

Management

POLICY LOGISTICS

AAR Commitment Supplement

• AAR means nothing without action!
• AAR Commitment Supplement looks at the “Quick

Fixes”

• Sample actions serve as a “starting point” to implement

changes.

AAR Commitment Supplement

Item Category Capability Recommendation Sample Actions Engagement with automatic/mutual aid Fire/EMS agencies Active participation in geographically assigned Chief Organizations Active participation in Harris County Fire Fighters' Association Engagement with local Harris County Sheriff's Office District(s) Captain(s) Engagement with local Constable's Office Engagement with local faith-based organizations

Hurricane Harvey After Action Review Supplement

Lessons Learned Recommendations Follow Up

The purpose of this document is to aid Departments with implementing items identified as "Quick Fixes" during the Hurricane Harvey After Action Review. The sample actions are a guide to assist Departments in formulating their own responses to the lessons learned.

1.1 Command & Control Information Sharing Increase Pre-incident stakeholder communications

Sample Actions Engagement with automatic/mutual aid Fire/EMS agencies Active participation in geographically assigned Chief Organizations Active participation in Harris County Fire Fighters' Association Engagement with local Harris County Sheriff's Office District(s) Captain(s) Engagement with local Constable's Office Engagement with local faith-based organizations

Closing

• The Nation has something to learn from you.
• An AAR means nothing if we ALL don’t commit.
• Thank you for –
• EVERYTHING YOU DID
• EVERYTHING YOU ARE DOING
• EVERYTHING YOU WILL DO
• Each Agency will be given 1 printed copy
• Following this presentation, electronic copies will be sent

following this meeting.