How The Heritage Foundation Increased Online Donations 274% Using - - PowerPoint PPT Presentation

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How The Heritage Foundation Increased Online Donations 274% Using - - PowerPoint PPT Presentation

How The Heritage Foundation Increased Online Donations 274% Using the MECLABS Methodology Nathaniel Ward Tim Kachuriak Manager of Online Programs, SVP, Innovation & Optimization The Heritage Foundation Pursuant Every Organization Asks


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Nathaniel Ward Tim Kachuriak Manager of Online Programs, SVP, Innovation & Optimization The Heritage Foundation Pursuant

How The Heritage Foundation Increased Online Donations 274% Using the MECLABS Methodology

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Every Organization Asks You For Money.

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The Difference Between For-Profit and Non-Profit

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A Journey Through Time.

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The “Real” Flux Capacitor

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Flux Capacitor of Revenue Maximization

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Not Just for Marathon Runners

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Impact of Revenue Optimization

Baseline 26.2% in one Area 26.2% in two areas 26.2% in three areas Web Traffic 100,000 100,000 126,200 126,200 Conversion Rate 2.00% 2.52% 2.52% 2.52%

  • Avg. Order Value

$70.00 $70.00 $70.00 $88.34 Revenue $140,000.00 $176,400.00 $222,617.00 $280,942.00 Change in Revenue 0% 26.2% 59.0% 100%

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How Do You Optimize a Think Tank?

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Optimizing Average Donation

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Nonprofit Best Practice: In Order to Increase Average Gift, You Must Provide a Premium or Incentive.

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Optimizing Average Gift

Control

44% Increase $50 Gifts

Treatment 1

64% Increase $50 Gifts

Treatment 1

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Optimizing Email Clickthrough

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Nonprofit Best Practice: An Effective Email Appeal Makes a Strong Ask for a Donation.

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Version A - Control

369% Increase in Clickthrough Rate 121% Increase in Revenue

Version B - Treatment

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Optimizing Landing Pages

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Nonprofit Best Practice: Putting More Than One Call-to-Action on a Landing Page Will Negatively Affect Conversion.

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Testing Against Best Practices

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Testing Against Best Practices

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Testing Against Best Practices

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Testing Against Best Practices

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Nonprofit Best Practice: To Maximize Email Capture, Your Email Form Must Be Located on the Homepage.

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Optimizing Email Capture

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Optimizing Email Capture

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Optimizing Email Capture

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Optimizing Email Capture

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Optimizing Email Capture

Unique Pageviews Quiz Completions Email Signups

43% 19%

Source: Google Analytics, Kimbia & Silverpop

282% Increase in name acquisition conversion 900% Increase over nonprofit benchmark

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Nonprofit Best Practice: In Order for Your Microsite to be Successful, It Must Be Clearly Branded to Your Organization.

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Nonprofit Best Practice: To Maximize Online Revenue, the Call-to-Action Must Be Above the Fold.

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Treatment

Control

74% Increase in Donor Conversion Rate 189% Increase in Average Gift 274% Increase in Revenue

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Flux Capacitor of Revenue Maximization

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“The Learning is More Important Than The Lift”

  • Dr. Flint McGlaughlin
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Creating a Culture of Optimization.

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“Adequacy is the Enemy of Excellence”

  • Peter F. Drucker
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[Read message above by holding up in front of mirror.]

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Whoops!

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NOTE: There is a Video that should be embedded, if not view this: http://www.youtube.com/watch? v=VfiY2nbV9RI

MAKE SURE

YOU VALIDATE YOUR

RESULTS!!

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Thank You!