How NHS S Wale les In Inform rmatic ics Se Serv rvic ice im - - PowerPoint PPT Presentation

How NHS S Wale les In Inform rmatic ics Se Serv rvic ice im imple lemented re remote work rkin ing durin ing Co Covid vid19 Pandemic ic

Sa Sarah Br Brooks Wor

• rkforce an

and Or Organisatio ional De Development Manager NHS Wale les In Informatic ics Serv Servic ice

NHS WALES INFORMATICS SERVICE

Our Vision

is to create greater social and economic value by delivering to the people of Wales first-class digital health and care services which will enable more effective, efficient, safer decision-making by providing access to content-rich, person- focused health and care data and information.

Our Strategic Priorities

March 2020

• P r e p a r a t i o n s c o m m e n c e d e a r l y M a r c h

– d a i l y m e e t i n g s

• S u n d a y 2 2 n d

n d M a r c h – D i r e c t i v e f r o m C E

• R e m o t e w o r k i n g f o r a l l s t a f f w i t h

l i m i t e d e x c e p t i o n s

• K e y W o r k e r L e t t e r s i s s u e d
• R o l l o u t o f O 3 6 5 / Te a m s
• I m p l e m e n t e d B u s i n e s s C o n t i n u i t y

M a n a g e m e n t – G o l d , S i l v e r & B r o n z e

• T w i c e w e e k l y S e n i o r M a n a g e m e n t Te a m

m e e t i n g s

• D e v e l o p m e n t o f c o n s i s t e n t m e s s a g e s

f o r s t a f f t h r o u g h F A Q ’ S & P o l i c y A d v i c e

NHS WALES INFORMATICS SERVICE

April - May 2020

• R i s k A s s e s s m e n t s ( W F H a n d V u l n e r a b l e ) .
• D a t a C o l l e c t i o n f o r M a n a g e m e n t

R e p o r t i n g a n d W G R e p o r t i n g

• L o o k i n g a f t e r o u r s t a f f – d e v e l o p e d

C O V I D - 1 9 s u p p o r t p a g e s o n S h a r e P o i n t

• V i r t u a l R e c r u i t m e n t , O n b o a r d i n g a n d

C o r p o r a t e I n d u c t i o n s

• V i r t u a l S t a f f r o o m a n d n o t i c e b o a r d s
• S k i l l s I n v e n t o r y
• Te m p o r a r y r e d e p l o y m e n t o f s t a f f
• D e v e l o p e d S t a f f S u r v e y f o r r e m o t e

w o r k i n g

• E s t a b l i s h e d N e w W a y s o f W o r k i n g G r o u p

NHS WALES INFORMATICS SERVICE

June-July 2020

• O n s i t e / B A M E R i s k A s s e s s m e n t s
• P u b l i s h e d S t a f f S u r v e y r e s u l t s
• R e v i e w i n g a n d u p d a t i n g p o l i c y a n d

g u i d a n c e

• I n t e r i m N e w W a y s o f W o r k i n g r e p o r t

p u b l i s h e d

• F r e e L e a r n i n g
• S o c i a l A c t i v i t i e s – E v e n i n g Z o o m Q u i z
• A s s e s s m e n t s w i t h Te a m s f o r s t a f f t o

r e t u r n t o w o r k

• R e t u r n i n g t o B u s i n e s s A s U s u a l

NHS WALES INFORMATICS SERVICE

NHS WALES INFORMATICS SERVICE

Comments fr from staff

“It introduces new challenges and new adjustments but

• verall if this were to become the new norm then it will be

better from a health and wellbeing perspective, as long as it is interspersed with co-location with colleagues from time to time” Daily stand-ups are more valued since this is usually the

• nly time we interact with team members in the day. If

there is a need, then team members are available to contact via Teams or Skype It’s been really positive to complete a lot of essential work. in the first few weeks there was a bit of ‘meeting overload’, but now that everyone has got into the swing of things, I’ve found that we’ve been able to achieve a lot as a team. Sometimes its hard to step away though, having the office in the home has meant its easy to get carried away with work.” “While I am missing my extended family and friends, I am exercising more, eating better, I’m more comfortable in my current working environment (and attire!) and I’m certainly not missing the commute! I’m really enjoying the extra time with my family too :)” “Whilst I usually enjoy the freedom and flexibility of working from home, under the circumstances I am struggling due to the added pressure of home schooling and job timesharing with my partner and it is starting to affect my mental health and wellbeing and motivation as a whole” “Would recommend an additional staff recognition awards as there are many shining stars in this”

NHS WALES INFORMATICS SERVICE

Covid 19 Achievements - Dig igital Support during the pandemic

Primary Care Mobilisation - Rapid transformation and remote support for GP practices – 100% GP’s can conduct video consults 4,000 remote consultations by mid-May and remote access to practice medical

• records. 13000

13000 GP’s set up with remote desktop. Covid-19 Datahub - Created a data dashboard providing vital information to inform the NHS Wales response to COVID-19 – 800 users across NHS Wales, Welsh Government MOD & Powys Local Authority Infrastructure, Data & Communications – Microsoft O365 Teams - 16,0000 active users, robust cyber security controls and security monitoring for new services, 6000 new VPN tokens issued New Test, Trace & Protect – Contact Tracing Digital Platform

Keeping our day to day services running

NHS WALES INFORMATICS SERVICE

Next Steps – How will we work in the future?

Staff Engagement – Focussed Workshops and Pulse Survey in July. Continue to support staff in New Ways of Working. New Ways of Working review and longer term options report for the end of August.

NHS WALES INFORMATICS SERVICE

Thank you for listening

Sarah.Brooks2@wales.nhs.uk https://nwis.nhs.wales/ www.facebook.com/nhswalesinformaticsservice www.twitter.com/nwisupdates https://www.linkedin.com/company/27159429 Subscription for our newsletter is at www.wales.nhs.uk/nwis/subscribe