How fetchr is disrupting Last Mile Presented by: Omar Yaghmour - - PowerPoint PPT Presentation

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

How fetchr is disrupting Last Mile

Presented by: Omar Yaghmour COO & Co founder

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

9 Feb 2011

Physical addresses are now obsolete in most places

More than half of the world’s population does not have a clear address

The Lakes is one of the most densely populated residential areas in Dubai. With no clear address system, on-time deliveries are a challenge

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

9 Feb 2011

Physical addresses are now obsolete in most places

Customers are now mobile and constantly on their phones

Of transactions in GCC take place via mobile devices

86%

Of transactions take place via tablets/desktops

14%

Mobile e-commerce is now surpassing purchasing via desktop in the region

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

Driven by a high smartphone penetration rate and a young population, paving the way for e- commerce in the region

50% of customers in the GCC use their smartphones to make an online purchase 78% of customers in UAE and 66% in KSA use their smartphones to access online shopping channels 50% higher order value in the Middle East than the rest of the world, as reported by Net- a-Porter 57% of customers in KSA and 53% in UAE go online via their smartphone more than their tablets They key challenge is a seamless delivery experience

Source: The National, Digital Middle East (McKinsey & Company)

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

The Middle East e-commerce market is valued at $5B and is expected to double to $10B by 2018

With one of the fastest growing and youngest populations in the world, the Middle East is experiencing a rising demand for online shopping options

54% of

millennials prefer shopping from local websites than from foreign websites

63% of shoppers

in U.A.E and

54% in KSA

would pay for same day delivery services

68% of

customers prefer buying apparel and footwear

• nline

76% of

millennials in U.A.E and KSA (combined) shop

• nline

There is a huge untapped e- commerce market in Middle East

Source: PwC retail survey 2015 and 2016, The National

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

Despite the huge market potential, last mile deliveries is a key impediment to the growth of e-commerce in the region

Key challenges identified by e-commerce players in the region include

Cash on Delivery options: More than 80% of the market in MENA operates on COD , which remains a challenge for international and smaller logistics providers

1

Speed to delivery: Long lead times for deliveries, means that customers can change their mind about shipments, especially in a market that relies heavily on COD

2

Inaccurate delivery addresses: Legacy systems rely on antiquated methods to capture addresses in a region that relies heavily on landmarks, leading to lower success rate of deliveries

3

Cross border deliveries: Unreliable lead times and lack of visibility with cross- border shipments, makes international deliveries a hassle for e-commerce players

4

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

We have identified a set of challenges that impede the growth of e-commerce

Negative impact Issue frequency

Lower Higher Higher Lower

Limited delivery

• ptions if not at

home Item delivered when customer not at home

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

We have identified a set of challenges that impede the growth of e-commerce

Negative impact Issue frequency

Lower Higher Higher Lower

Limited delivery

• ptions if not at

home Item delivered when customer not at home Inability to provide delivery instructions Bad experience with the driver

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

We have identified a set of challenges that impede the growth of e-commerce

Negative impact Issue frequency

Lower Higher Higher Lower

Limited delivery

• ptions if not at

home Item delivered when customer not at home Inability to provide delivery instructions Bad experience with the driver Handling cross border returns are difficult

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

At fetchr, we tackle the key delivery challenges in emerging markets with our technology

Key Dimensions Fetchr Key Competitors Other local couriers Other international couriers Reliability

• Success rate assured with our GPS

enabled locations, captured via the customer’s phone Predictability

• 2 -3 hour time slots for accurate

delivery time Visibility

• Real time updates on order status for

businesses and customers Speed

• On demand delivery
• Same day delivery
• Next day delivery
• Cross border deliveries enabled iva
• ur partnership with DHL

Client specific customizations

• Customized operations workflows
• Customized call center training to

handle product related questions

22 Nov 2017

10th Global Supply Chain and Logistics Summit www.sclgsummit.org

With three simple steps, we deliver to our customers anywhere!