How fetchr is disrupting Last Mile Presented by: Omar Yaghmour - PowerPoint PPT Presentation

How fetchr is disrupting Last Mile Presented by: Omar Yaghmour COO & Co founder 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

Physical addresses are now obsolete in most places More than half of the world’s population does not have a clear address The Lakes is one of the most densely populated residential areas in Dubai. With no clear address system, on-time deliveries are a challenge 9 Feb 2011 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

Physical addresses are now obsolete in most places Customers are now mobile and constantly on their phones 86% 14% Of transactions in GCC Of transactions take place via take place via mobile tablets/desktops devices 9 Feb 2011 Mobile e-commerce is now surpassing purchasing via desktop in the region 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

Driven by a high smartphone penetration rate and a young population, paving the way for e- commerce in the region 50% higher order 50% of customers value in the in the GCC use Middle East than their the rest of the smartphones to world, as make an online reported by Net- purchase a-Porter They key challenge is a seamless delivery 78% of customers 57% of experience in UAE and 66% customers in KSA in KSA use their and 53% in UAE smartphones to go online via access online their smartphone shopping more than their channels tablets Source: The National, Digital Middle East (McKinsey & Company) 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

The Middle East e-commerce market is valued at $5B and is expected to double to $10B by 2018 With one of the fastest growing and youngest populations in the world, the Middle East is experiencing a rising demand for online shopping options 76% of 63% of shoppers millennials in U.A.E in U.A.E and and KSA 54% in KSA (combined) shop would pay for There is a huge online same day delivery untapped e- services commerce market in Middle East 54% of 68% of millennials prefer customers prefer shopping from buying apparel local websites and footwear than from foreign online Source: PwC retail survey 2015 and 2016, The National websites 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

Despite the huge market potential, last mile deliveries is a key impediment to the growth of e-commerce in the region Key challenges identified by e-commerce players in the region include Cash on Delivery options: More than 80% of the market in MENA operates on 1 COD , which remains a challenge for international and smaller logistics providers Speed to delivery: Long lead times for deliveries, means that customers can 2 change their mind about shipments, especially in a market that relies heavily on COD Inaccurate delivery addresses: Legacy systems rely on antiquated methods 3 to capture addresses in a region that relies heavily on landmarks, leading to lower success rate of deliveries Cross border deliveries: Unreliable lead times and lack of visibility with cross- 4 border shipments, makes international deliveries a hassle for e-commerce players 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

We have identified a set of challenges that impede the growth of e-commerce Higher Negative Item delivered impact when customer Limited delivery not at home options if not at home Lower Higher Lower Issue frequency 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

We have identified a set of challenges that impede the growth of e-commerce Higher Negative Item delivered impact when customer Limited delivery Inability to provide not at home options if not at delivery home instructions Bad experience Lower with the driver Higher Lower Issue frequency 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

We have identified a set of challenges that impede the growth of e-commerce Higher Handling cross border returns are difficult Negative Item delivered impact when customer Limited delivery Inability to provide not at home options if not at delivery home instructions Bad experience Lower with the driver Higher Lower Issue frequency 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

At fetchr, we tackle the key delivery challenges in emerging markets with our technology Other Key Other local Key Dimensions Fetchr international Competitors couriers couriers • Success rate assured with our GPS Reliability enabled locations, captured via the customer’s phone • 2 -3 hour time slots for accurate Predictability delivery time • Real time updates on order status for Visibility businesses and customers • On demand delivery • Same day delivery • Next day delivery Speed • Cross border deliveries enabled iva our partnership with DHL • Customized operations workflows Client specific • Customized call center training to customizations handle product related questions 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org

With three simple steps, we deliver to our customers anywhere! 10 th Global Supply Chain and Logistics Summit 22 Nov 2017 www.sclgsummit.org