Home Care Association of New York State Managed Care Reforms and - - PowerPoint PPT Presentation

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Home Care Association of New York State Managed Care Reforms and - - PowerPoint PPT Presentation

Home Care Association of New York State Managed Care Reforms and Strategic Home Care Provider Positioning in a DSRIP / PPS Structure September 9, 2016 Gerald J. Archibald, CPA, Partner Tax-Exempt Practice Leader, The Bonadio Group 315.748.0939


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Home Care Association of New York State

Managed Care Reforms and Strategic Home Care Provider Positioning in a DSRIP / PPS Structure September 9, 2016

Gerald J. Archibald, CPA, Partner Tax-Exempt Practice Leader, The Bonadio Group 315.748.0939 / garchibald@bonadio.com

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Objectives for Today

  • A brief overview of the NYS funding challenges

facing all Home Care service providers

  • The opportunities and challenges presented by

the DSRIP / PPS Reform Initiative

  • Discussion of Value Based Payments, the VBP

Road Map, and Integrated Delivery Networks

  • Discussion of Regional Provider Networks, like

Independent Provider Associations and CBO Provider Networks, and why they are beneficial

  • Top 10 things you need to know about

Managed Care

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Objectives for Today

  • Under the DSRIP / PPS Initiative, New York State is

attempting a major transformation towards integration of Primary Care and specialty service providers.

  • To identify, discuss, and present the challenge of

developing effective linkages between Home Care providers and the following vulnerable service providers under a Managed Care Reform model:

  • Frail Elderly
  • Long-Term Care (at home or facility-based)
  • Substance Abuse
  • Mental Health
  • At Risk Youth
  • Developmentally Disabled
  • These reform initiatives represent a paradigm shift in the

New York State Medicaid program, which is close to $60 billion a year

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Background and Introduction

  • I am a member of the Value Based Payment Reform

Subcommittee of NYS DOH

  • The VBP Road Map represents a revolutionary

reform in Medicaid payment methodologies

  • I am also a member of the Transformation Panel,

responsible for designing how Medicaid Managed Care reforms are to be implemented for individuals with disabilities

  • The VBP Road Map was approved by CMS in August

2015 and amended March 2016

  • The VBP Road Map has required Community-Based

service providers, including Home Care, to initiate transformational change

  • Most significant question of all is the expected but

difficult integration between MCO Managed Care contracts and the DSRIP / PPS initiative

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The VBP Road Map – Table of Contents

  • Can be found at:
  • https://www.health.ny.gov/health_care/medicaid/redesign/

dsrip/docs/vbp_roadmap_final.pdf

  • DOH objective is to reduce fee for service payments so

that providers are “rewarded” to the extent of 80-90% of provider Medicaid revenue based on Value-Based Payments

  • First level of VBP is at the MCO / NYS contract
  • Sustainable delivery reform requires appropriate and

viable payment reform

  • Starting point: how should an integrated delivery system

function from the consumer/patient’s perspective?

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The VBP Road Map – Table of Contents

  • DOH objective is to reduce fee for service payments

so that providers are “rewarded” to the extent of 80- 90% of provider Medicaid revenue based on Value- Based Payments (Continued)

  • Facilitating the Development of an Optimally

Functioning Delivery System through Value-Based Payments: A Variety of Options

  • Total care for the total population
  • Integrated Primary Care
  • Bundles of care
  • Total care for special needs subpopulations
  • Possible contracting combinations
  • From Shared Savings towards Assuming Risk
  • Attribution

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Challenges Facing Home Care and All Community-Based Service Providers

1)

The five-year DSRIP / PPS State Medicaid Reform initiated in April 2015

2)

Implementation of Health Homes, Case Management, and Conflict Free Case Management demanded by the Center for Medicare and Medicaid Services – CMS (Federal Government)

3)

The Managed Long Term Care (MLTC) initiative has had and will continue to have a significant impact on independent Home Care providers

4)

Certified Community Behavioral Health Centers – Changing Service Delivery Models – integration of Primary Care with specialty services (e.g., BH)

5)

The DOH Initiative to Transition the entire Medicaid population with negotiated rates coupled with Value Based Payments (VBP) incentives and penalties

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Challenges Facing Home Care and All Community-Based Service Providers

6)

Transformation of service delivery models, focused

  • n Medicaid, will ultimately have an impact on all

New York State funding sources

7)

The primary management and operating challenges are / will be:

  • Balancing salary and fringe benefit costs with

available funding, in light of minimum wage increases and salary compression

  • Transition of service delivery modalities will result

in an increased need for staff training and education

  • Transition to Pay 4 Performance (P4P / VBP)

models of funding services based on achieving desirable targets, service outcomes, and quality measures

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Challenges Facing Home Care and All Community-Based Service Providers

7)

The primary management and operating challenges are / will be (continued):

  • Recruitment, retention, and training of qualified

care givers in a highly competitive and tight labor market.

  • The new service modalities and payment

methodologies increase the need for integrated technology sophistication.

  • For example, Electronic Health Records (EHR /

EMR) are an absolute requirement and information accumulated must be responsive to P4P / VBP targeted service outcomes and quality measures.

  • Payment for transportation costs and travel

downtime will continue to plague the Home Care service sector.

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The Most Critical Assessment Criteria

  • Never lose sight of the fact that quality of care,

positive service outcomes, and cost effective delivery

  • f services are the primary focus of NYS DOH and

the Federal Government

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What Have We Learned So Far?

1) Since the Medicaid Redesign Team issued its 79 recommendations in 2012, the NYS DOH has been implementing those recommendations. 2) Almost all of the recommendations being implemented are being characterized under the matter of Medicaid Managed Care Reform Initiatives (MMCRI). 3) Almost all reforms initiated to date have involved paying providers at their published Medicaid rate, subject to future negotiated rates. 4) MLTC implementation, through a state-wide effort, has created service delivery, access, and payment issues. 5) As you know, most of the MLTC / Home Care reforms are being dictated / driven by the Federal Government in the name

  • f CMS.

6) Medicaid is approaching $60 billion annually in New York State, and Medicare is approaching $50 billion annually in New York State.

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What Have We Learned So Far?

7) The primary objective of NYS DOH is to transfer its financial risk for Medicaid spending growth from NYS to both for-profit and not-for-profit Mainstream Insurance Companies. 8) The transfer of financial risk is accomplished by Capitation, Sub-Capitation, Bundled Payments, Value Based Payments, Service Carve-Outs, and More! 9) The one constant in Home Care, as well as Long Term Care, continues to be maximizing your private pay revenue to close the gap resulting from inadequate MLTC / MCO reimbursement amounts. 10) Fee For Service reimbursement is now perceived by government regulators and some healthcare industry experts to be an archaic and dying methodology that emphasizes Volume over Value. That is, volume of services provided is less important than the value / outcomes derived. 11) The primary goal of an insurance company is to generate profits and/or additional reserves while paying providers the least amount they will contractually agree to. The insurance industry also has to remain fiscally viable.

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Be Careful Whenever Government Tries to Reform Healthcare

  • Government reform = increased risk of compliance

violations

  • Government reform = more complexity in your

contracting terms and conditions, resulting in increased compliance risk

  • Government reform = more organizations /

regulators will be looking over your shoulder and wanting to audit your compliance with “their” terms and conditions

  • Government reform = represents a

“Transformational Change” required in your historical approach to your Compliance Program, Work Plan, training initiatives, and audit routines

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Be Careful Whenever Government Tries to Reform Healthcare

  • They have been trying to do it continuously since

1965, with the enactment of Medicare and Medicaid (Titles XVIII and XIX)

  • NYS Medicaid reforms since 2012 have resulted in

an explosion of plans and service delivery offerings that I refer to as a “Ball of Confusion”

  • Repealing Obamacare (aka Affordable Care Act) will

never happen, in my opinion

  • It is important to note that government-sponsored

programs represent almost 75% of total healthcare spending – that is, Medicare, Medicaid, and Obamacare

  • However, you can be assured that Reform Initiatives

will continue unabated for decades to come

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Explosion of Plans / Service Delivery Offerings = Increased Compliance Risk

  • Will complicate Agency Management and the

Compliance Officer’s duties and responsibilities exponentially

  • For example:
  • Managed Long Term Care Plans (MLTC) – Nursing

Homes / Home Care

  • Performing Provider Systems (PPS)
  • Independent Provider Associations (IPA)
  • Program for All-Inclusive Care to the Elderly (PACE)
  • Health Homes (HH)
  • Medicare Shared Savings Plans (MSSP)
  • Accountable Care Organizations (ACO)
  • Health and Recovery Plans (HARP / Behavioral Health)
  • Fully Integrated Dual Advantage Programs (FIDA)
  • Patient Centered Medical Homes (PCMH)
  • Special Needs Plans (SNP)
  • Service Carve-Outs, Bundled Payments, and More!

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Top 10 Things You Need To Know

1. Be aware and knowledgeable regarding the role and responsibilities of various structures and service delivery models.

  • MCO = Managed Care Organization – the primary fiscal intermediary

between you, the provider, and the State of New York funding sources. Now referred to as “mainstream insurance companies”.

  • MSO = Management Service Organization – the magic of cost savings

through shared services.

  • MLTCP = Managed Long-Term Care Plan / MCO – a form of insurance

company benefit offering.

  • PACE Program – Program for All-Inclusive Care to the Elderly – has

shown significant promise!

  • PPS = Performing Provider System – formed as a result of DSRIP

(Delivery System Reform Incentive Program) – 25 regional health system networks in New York State.

  • IPA = Independent Provider Association / Contracting Organization –

requiring collaboration and compromise among providers who are accustomed to competing with one another as opposed to collaborating.

  • Health Homes – Care Coordination / Management on a regional basis

with integration of provider networks across multiple counties with primary focus on mental health and substance abuse populations.

  • BHO = Behavioral Health Organization / Utilization Management focus

(e.g., Beacon, Magellan, etc.) – many people see the BHO as the predecessor to the Health Home model.

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Top 10 Things You Need To Know

1. Be aware and knowledgeable regarding the role and responsibilities of various structures and service delivery models.

  • HARP = Health and Recovery Program (i.e., defined set of intensive

Behavioral Health services available from an MCO) - in order to qualify as a Behavioral Health MCO, it must have the availability of these intensive BH services in its provider network with adequate access.

  • ACO = Accountable Care Organization – a product of the Affordable Care

Act (Obamacare) – based on the concept of “population health” and taking full capitation risk for a population of enrolled individuals.

  • ACN = Accountable Care Network – provider networks created by ACOs

for purposes of contracting with the Federal Government based on “population health” principles.

  • Insurance Companies – Fidelis, Excellus, Aetna/Humana, ElderPlan,

Universal American, Blue Cross of Western New York, MVP, AmeriHealth, Emblem Health, United Health Care, etc. – further consolidation will occur in response to health system reforms.

  • DISCO = Developmental Disability Individual Service Care Organization –

discussed by NYS DOH / OPWDD for more than five years, but never fully

  • implemented. Tens of millions spent by providers.
  • & More!

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Top 10 Things You Need To Know

  • Be aware and knowledgeable regarding the key

definitions, as follows.

  • Fiscal Intermediary - The structure of virtually all Managed Care

plans involved the development of a fiscal intermediary. A fiscal intermediary can take a variety of forms and structures, as follows:

  • In the early days of traditional Managed Care for an employed population,

the insurance company acts as the fiscal intermediary between your employer and you as the individual or family insured and enrolled in a Managed Care plan.

  • This is also true in Medicare advantage and traditional Medicaid Managed

Care (excluding vulnerable populations) where the State or Federal Government has contracted with a variety of insurance companies to create, enroll, and manage various Medicare and Medicaid populations.

  • In Medicaid Managed Care for vulnerable populations, there can be multiple

fiscal intermediaries (e.g., IPAs, partnerships between insurance companies and providers, Health Homes, etc.).

  • Vulnerable populations like Traumatic Brain Injury (TBI) and Behavioral

Health may require either hospital system integration or “carve out” by fiscal intermediaries that are responsible for managing the cost and service quality related to specific types of services required by this population.

  • Behavioral Health management organizations, Health Homes, and the

demand for Conflict Free Case Management has changed and will continue to change service referral relationships.

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Top 10 Things You Need To Know

  • Be aware and knowledgeable regarding the key

definitions, as follows.

  • Managed Care Organization (MCO) = An organization that

combines the functions of health insurance, delivery of care, and administration.

  • MCOs are and will represent the primary fiscal intermediary between

you, the provider, and the State of New York traditional funding source (i.e., DOH)

  • Management Service Organization (MSO) = An organization

formed by multiple providers to share and combine administrative functions for purposes of achieving operating / cost efficiencies

  • Examples of shared services:

Human Resources Fundraising and Development Information Technology Managed Care Provider Contracting Finance Facilities/Occupancy/Maintenance Compliance/QA Access to Capital Financing/Credit Facilities Transportation Strategic Planning Marketing, Public Relations & Communications Administrative Functions Supporting Provider Network (e.g., IPAs)

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Top 10 Things You Need To Know

  • Be aware and knowledgeable regarding the key

definitions, as follows.

  • Independent Provider Association (IPA) = an individual group of

physicians and / or other healthcare providers that are under contract to provide services to members / enrollees of different MCOs, as well as other insurance plans, incorporating a fixed fee per enrollee (capitation) or based on a Pay-For- Performance model (P4P) (partial capitation), service carve-

  • uts, and / or targeted performance incentives.
  • For example, the primary focus of Managed Care Organizations since

the early 1970s has been on reducing the utilization of emergency rooms and hospital inpatient admissions.

  • An IPA is also a fiscal intermediary between you, the provider, as a

member of the IPA, and the MCO.

  • Population health = fairly recent terminology that refers to an

integrated system of healthcare service delivery covering all sectors of healthcare needs for a defined population of Plan members / enrollees.

  • Typically, a “Managed Care population” for healthcare delivery should be

at least 10,000 lives in order to properly spread the risk associated with high cost / high need individuals.

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Top 10 Things You Need To Know

2. Provider contracting with these primary Fiscal Intermediaries (MCO / IPA), who will stand in place of DOH via contract. The related contract negotiations will become extremely important in whether or not you will have success in a Managed Care model.

  • You will need to designate a multi-disciplinary Provider

Contracting Team for your organization.

  • Do not sign standard template contracts without reading them
  • first. It will be rare for you to sign a “standard contract”.
  • Many providers have already received and many have signed

“template contracts” from MCO Plans, Health Homes, etc.

  • After reading a template contract, you can be assured that

some modifications / addenda will be required.

  • Remember that Managed Care is, at its core, a negotiated rate-

based financial risk model – AKA insurance for a population of enrollees who you, the provider, does not control. 21

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Top 10 Things You Need To Know

3. The initial shifting of financial risk for a vulnerable population is expected to be a transfer from DOH to the Fiscal Intermediary organizations (insurance / MCO plans).

  • MCO plans are too numerous to mention here – Fidelis, Excellus,

MVP, VNA, United Healthcare, Aetna/Humana, etc. are the most active in the Upstate Market.

  • 25 insurance companies are licensed to do business in NYS.

Sixteen (16) MLTC plans are currently licensed.

  • Individual providers should generally NOT ACCEPT capitated

financial risk.

  • Please be aware that, at least initially, certain protection for

providers related to existing published Medicaid rates has been provided for in the Managed Care transition process.

  • Most likely alternative to direct contracting as an individual

provider with an MCO will be jointly contracting through an IPA entity formed by multiple providers as a Regional Provider Network.

  • Rural service delivery areas may evolve much differently.

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Top 10 Things You Need To Know

3. The initial shifting of financial risk for a vulnerable population is expected to be a transfer from DOH to the Fiscal Intermediary organizations (insurance / MCO plans) (Continued).

  • You will continue to have multiple Fiscal Intermediaries requesting

your organization to sign a “Participating Provider Agreement” in their Provider Service Network.

  • See next slide, which is the “Bible for transfer of financial risk” as

developed and presented by NYS DOH.

  • Because of provider rate protections mentioned above, be aware

that in the initial contracting process (1-3 years), it is unlikely that individual providers will be subject to assuming any major degree

  • f financial risk related to services provided.
  • Individual provider risks / incentives are difficult to manage on an

individual provider basis.

  • That is why a Regional Provider Network entity, formed as an IPA,

may be beneficial to your organization. Really depends upon the role of the PPS.

  • All of these contracting changes increase the risk of compliance

violations in both the existing system and the new requirements of negotiated MCO contracts. 23

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Top 10 Things You Need To Know

Menu of Options Provided By NYS DOH in its Value Based Payment Road Map

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DSRIP VBP Contracting Principles

Source: COPE Health Solutions, February 2016 presentation – DSRIP and Value-Based Payments

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DSRIP VBP Contracting Assumptions

Source: COPE Health Solutions, February 2016 presentation – DSRIP and Value-Based Payments

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DSRIP VBP Transformational Workstreams & Output Linkage

Source: COPE Health Solutions, February 2016 presentation – DSRIP and Value-Based Payments

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Detailed VBP Transformation Workstreams Roadmap

Source: COPE Health Solutions, February 2016 presentation – DSRIP and Value-Based Payments

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Top 10 Things You Need To Know

4. As a result of the foregoing VBP matrix, it is likely that shift of financial risk to individual providers / IPAs will need to occur over the next 2-4 years.

  • Prospectively, individual providers / IPAs can expect to receive a

portion of what was Fee For Service rate reimbursement, which will then be based on service quality, cost efficiency, and desirable outcomes (VBP).

  • Quality standards and targeted service outcomes, as defined by

DOH and the MCOs, are anticipated to be used as the “Bible”.

  • There will be various payment models developed by the Fiscal

Intermediaries for purposes of paying individual providers or the IPA entity.

  • Fundamental to the IPA entity structure is a “pooling” of risk to be

spread across multiple providers who are IPA members. Providers must be careful in assessing the quality and cost of

  • ther providers who are members of the IPA.
  • In an IPA risk pool, please be knowledgeable with respect to your
  • rganization’s responsibility for “joint and several liability”.
  • The payment models will move some portion of Fee For Service

rate reimbursement towards P4P-targeted payment methodologies.

  • NYS DOH uses Value Based Payment methodology (VBP).

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Top 10 Things You Need To Know

4. As a result of the foregoing VBP matrix, it is likely that shift of financial risk to individual providers / IPAs will need to occur over the next 2-4 years (Continued).

  • The IPA membership / contract structure does provide for more

flexibility than a Worker’s Comp Self Insurance Trust -- specifically, variable withholds for individual provider members of the IPA.

  • However, I believe that individual Home Care providers will

continue to be reimbursed in the short-term based on either Medicaid rates or negotiated rates including the Federal Wrap Payment.

  • During the initial transition phase, it is extremely important for

individual providers or provider networks to develop creative / innovative alternatives to traditional service delivery modalities.

  • Possible reimbursement scenario at the provider level: 90-98% =

Fee For Service, 2-10% = performance-based compensation in a VBP model.

  • Performance-based compensation / financial risk is typically

funded by a provider withhold / financial risk pool based on claims submitted during each year. 30

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Top 10 Things You Need To Know

4. As a result of the foregoing VBP matrix, it is likely that shift of financial risk to individual providers / IPAs will need to occur over the next 2-4 years (Continued).

  • IPAs, at this point, are not subject to Article 44 Insurance

regulations, as long as…clinical and financial integration processes are implemented.

  • In my opinion, NYS DOH continues to be open to and looking for

creative solutions from providers that address the Triple Aim for the State’s Managed Care Reform Initiatives.

  • In part, that is why NYS received approval in February 2014 for $8

billion of Federal funds for the Delivery System Reform Incentive Program (DSRIP).

  • Roughly $2 billion is allocated to public facilities. $6 billion has

been allocated to the 25 PPSs over a five-year period (ending March 31, 2020).

  • In August 2015, the 25 PPSs posted and submitted their DSRIP

Implementation Plans and received a financial award that will reimburse them tens of millions of dollars if they achieve their implementation goals. 31

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Top 10 Things You Need To Know

5. The current DOH view regarding the “magic” of VBP, Care Coordination, and MCOs.

  • The presentation by DOH at the August VBP and Transformation

Panel meetings made it quite clear that their intention is to integrate the DSRIP / PPS initiative in its yet to be negotiated contracts between the State and the traditional MCOs.

  • DOH refers to MCOs as the “Mainstream Insurance Plans”
  • As of today, DOH places the MCOs Mainstream Insurance Plans

in a dominant and controlling decision-making position related to Medicaid eligibles

  • However, the health systems controlling the PPSs are yet to be

heard from

  • The devil is in the contractual details not yet developed by DOH

with the MCOs / Mainstream Insurance Plans

  • The 25 PPS organizations are still awaiting direction and

guidance from DOH as to how their implementation plans and DSRIP awards will be balanced with the terms of these MCO contracts 32

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Top 10 Things You Need To Know

5. The current DOH view regarding the “magic” of VBP, Care Coordination, and MCOs (Continued).

  • In other words, who controls what in many areas of healthcare

delivery is still unknown in the following areas, among others:

  • Care Coordination
  • Service referrals
  • Exclusion of providers vs. any willing provider
  • Distribution and allocation of Shared Savings and Value Based Payments

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Top 10 Things You Need To Know

6. As a result, this fundamental change moves the Medicaid populations from provider control over service needs to a system that provides an external / independent (Care Coordinator/Service Plan) assessment of what the individual “needs”.

  • For example, in BH, the 16 licensed Adult Health Homes in New

York State will continue to have increasing role and responsibilities, IF they are successful in their objectives. Children’s Health Homes are in process of implementation.

  • State intends to use Quality and Service Metrics for maintaining
  • bjectivity in determining service needs.
  • Inevitably, a certain degree of subjectivity will be required.
  • For example, in a medical model, the physician generally decides

whether a patient receives an MRI vs. CT Scan vs. PET Scan or who is entitled to joint replacement surgery.

  • It is interesting to note that after decades of Managed Care

implementation for the employed population, the focus for the Medicaid vulnerable populations is still on avoiding emergency room visits and inpatient admissions / re-admissions. As you all know, these facility-based services are typically higher cost and not viewed as cost effective in relation to community-based services. 34

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Top 10 Things You Need To Know

7. The fundamental programmatic change for providers will, as the State suggests, require “transformational change” throughout your

  • rganization.
  • Providers, over time, will become more focused on cost, cost

effectiveness, and appropriate need for frequency of service delivery.

  • Managed Care principles will result in inherent conflicts of

interest and ethical issues for providers and particularly clinicians and administrators.

  • These conflicts of interest and ethical issues will significantly

increase your risk management and compliance program initiatives.

  • Clinicians and service providers may require extensive re-

training and education related to the revised approaches to individual resident service delivery and service modalities.

  • The “Seven Cs” of Healthcare Reform: Cooperation,

Collaboration, Competition, Compensation, Care coordination, Convergence, Contracting 35

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Top 10 Things You Need To Know

8. Individual providers should never accept capitation rates (fixed price contract amount for a specific population of enrollees).

  • In the final analysis, rates / amounts paid by DOH on a Per

Member Per Month (PMPM) to the MCO will determine the amount of “pain or pleasure” that providers will experience from a financial perspective.

  • Historical value of adjudicated claims should not be either the

State’s or the provider’s reference point for determining PMPM amounts.

  • That is because we know that rates currently being paid may

bear no relationship to the actual cost of the service being delivered.

  • Smaller providers, linking with larger providers, should consider

formation of a Regional Network (i.e., either an IPA or a joint contracting LLC).

  • As a provider, your primary goals in Network Participation

should be to achieve a strategic position that:

  • Makes you too big to ignore by the MCOs.
  • Makes you too big to exclude from MCO provider networks.
  • The network IPA provides its members with additional

negotiating leverage. 36

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Top 10 Things You Need To Know

8. Individual providers should never accept capitation rates (fixed price contract amount for a specific population of enrollees) (Continued).

  • Providers want to be paid at or above cost for all services

provided to MCOs.

  • MCOs want to pay providers the lowest amount that the

provider will agree to with the most favorable MCO terms and conditions.

  • After all, MCOs need to cover their administrative costs and

targeted return on their investment (profit / capital reserves)!

  • For all of the preceding reasons, each and every provider

needs to determine whether it wants to negotiate individually or in collaboration with a provider network through an IPA structure 37

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Top 10 Things You Need To Know

9. The State’s Medicaid Redesign Team and its “Triple Aim” anticipate cost efficiencies together with improved health and service outcomes. This expectation will require each provider to assess its strategic positioning with respect to future service delivery.

  • As a result of the foregoing, major structural and operational

changes will be required.

  • Every provider Board and Management Team should be asking

and answering the following questions:

  • Does your organization want to maintain individual autonomy

in the next 3-5 years or is it more feasible to merge with or be acquired by another organization? (That is, is your service niche exceptional or is your organization already too big to ignore as a provider?)

  • What are the implications of Managed Care on our

Compliance Program?

  • Depending upon the answers to the foregoing questions,

contracting decisions regarding network participation (e.g., IPA) and negotiating favorable payment rates / incentives will be of paramount importance. 38

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Top 10 Things You Need To Know

9. The State’s Medicaid Redesign Team and its “Triple Aim” anticipate cost efficiencies together with improved health and service outcomes. This expectation will require each provider to assess its strategic positioning with respect to future service delivery (Continued).

  • Those areas of highest priority are:
  • Cost accounting systems for individual high-cost consumers.

These software applications may not yet exist at the level of sophistication necessary to truly “Manage Care”.

  • Electronic Health Records (EHR / EMR) will be a necessity for

all program service components.

  • Restructuring your billing and accounts receivable systems to

accommodate revised contract payment methodologies (e.g., incentive payments for achieving performance goals, P4P).

  • Are there opportunities to bill for services separately or in a

bundle payment methodology? 39

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Top 10 Things You Need To Know

9. The State’s Medicaid Redesign Team and its “Triple Aim” anticipate cost efficiencies together with improved health and service outcomes. This expectation will require each provider to assess its strategic positioning with respect to future service delivery (Continued).

  • If autonomy is not an option, begin the process of evaluating

affiliation and merger options with other providers.

  • An effective alternative to merger / affiliation may be the

formation of and participation in a regional IPA. 40

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Top 10 Things You Need To Know

  • 10. Based on my 30+ years of experience in

working with Managed Care models, insurance companies, and being certified as a Managed Care Professional, every provider must be aware of “The Five Rs” identified and originated by this presenter:

  • Restricted Access, AKA Challenges to Service Eligibility
  • Relocation of Service Delivery Sites, searching for

lowest cost of care

  • Rationing of Services Through Care Coordination –

clients needs vs. wants

  • Redistribution of the Health and Human Services Fiscal

Budget ($$$)

  • Reduced End of Life Care and aging demographic will

result in more Palliative vs. Curative service delivery (e.g., reduced Emergency Room utilization and inpatient admissions)

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Strategic Positioning Questions to be Asked and Answered by Your Organization

1.

Under Managed Care principles, New York State is "transforming” the health and human service delivery system from providing services that individuals / families / guardians “want” to a system based on an assessment of what the individual “needs”. How does your organization evaluate the impact of this transformational change from a service delivery perspective?

2.

What strategies has the Home Care provider developed to plan for and address the impact of this transformational change resulting from Medicaid Managed Care reforms? (Medicare as well)

3.

New York State has selected a traditional Care Coordinator / Manager “model” to serve as the “gatekeeper” for determining what services are needed by each individual being served. How does the Home Care provider assess the impact of this shift in the referral of service role from the current referral sources to the Care Coordinators / Managers? (There are a variety of Managed Care Organizations – MCOs – that will become the primary referral sources.)

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Strategic Positioning Questions to be Asked and Answered by Your Organization

4.

NYS has acknowledged its objective very clearly in its Medicaid Waiver application. The State’s “Triple Aim” is to achieve:

a)

Better service quality

b)

Better health outcomes

c)

Reduced / more efficient costs of delivery

This “Triple Aim” is filled with inherent conflicts for providers. How will the Home Care provider achieve each of the goals specified in the State’s “Triple Aim” mantra while maintaining fiscal viability?

5.

NYS has made it quite clear, with the Department of Health (NYS DOH) now driving the bus, that fewer health and human service providers with reduced administrative costs will be one

  • f the sources of achieving efficiency and reduced costs for
  • services. What is the Home Care provider doing proactively to

address its administrative cost efficiency and, more broadly, the State’s desire for mergers, affiliations, and shared service

  • rganizations to achieve a more efficient HHS delivery

system?

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Strategic Positioning Questions to be Asked and Answered by Your Organization

6.

Traditional managed care principles will affect all aspects of health and human service provider programs in the following areas:

a)

Restricted access, A/K/A challenges to service eligibility

b)

Relocation of service delivery sites

c)

Rationing of services through care coordination

d)

Redistribution of the health and human services fiscal budget ($$$)

e)

Reduced end of life care – Palliative v. Curative (e.g., reduced emergency room utilization)

How does the Home Care provider intend to proactively address the potential impact of the areas listed above to address and achieve the State’s “Triple Aim” referred to above?

7.

NYS and the federal government are expecting cost efficiencies together with health and service outcomes. What structural and operational changes will the Home Care provider require to compete in this changing environment?

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Strategic Positioning Questions to be Asked and Answered by Your Organization

8.

The following areas are of highest priority in evaluating the question above:

a)

Partnering/merger/affiliation with other service providers

b)

Participation in regional provider networks

c)

More sophisticated cost accounting and electronic records for all program components

d)

Restructuring your billing and accounts receivables systems to accommodate revised contract payment methodologies (e.g. incentive payments for achieving performance goals, P4P)

e)

Incremental cost structures on administrative infrastructure (technology, compliance, etc.) will be a significant challenge in assessing your

  • rganization’s future services and structure.

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Strategic Positioning Questions to be Asked and Answered by Your Organization

9.

How is the Home Care provider communicating with its patients for purposes of informing them of the potential massive changes in program service delivery?

  • 10. Will the consolidation of hospital systems, continue to result in

the “Wal-Marting” of the community based health and human service providers?

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Questions?

  • Gerald Archibald – Partner, The Bonadio Group –

315-748-0939 / garchibald@bonadio.com

Thank you!

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