HAYMARKET CENTER MH/PSS QUALITY IMPROVEMENT PRESENTATION Jessica L - - PowerPoint PPT Presentation
HAYMARKET CENTER MH/PSS QUALITY IMPROVEMENT PRESENTATION Jessica L Dubuar, LCPC Assistant Clinical Director 312.226.7984 x373 jdubuar@hcenter.org HAYMARKET CENTER MH/PSS QUALITY IMPROVEMENT PRESENTATION: CLIENT SATISFACTION SURVEY
QUALITY IMPROVEMENT FLOW-CHART FOR RYAN WHITE SERVICES ↕ ↔ ↕ ↕ ↕ ↔
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Weekly meetings between Health and Wellness staff and staff servicing RW patients on the programs to discuss the efficiency and effectiveness of service delivery. Gather information from RW patients and other stakeholders concerning their service delivery and satisfaction
Successes and challenges are determined because of these meeting to establish quality standards
Ways to enhance service delivery is also discussed based
and other invested parties.
Develop plans to improve the efficiency and effectiveness of service delivery and patient satisfaction
Apply these plans to a maximum of 2 programs servicing RW patients to test before they become a permanent change.
Update quality improvement plan to include these changes and roll
servicing RW patients. Update and create new policies and procedures when necessary.
The use of rapid-cycle testing (RCT) to examine and test the recommended changes before implementing them fully is a practice of Haymarket Center RW services. Measure the effectiveness of the improvements on those programs.
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Mater Hall Maternal Addiction Center… Men's Intergrated Treatment… Rapid Stabilization Program (RSP) Women's Residential… Women's Intergrated… MOM's Transforming Women's Lives… Transition Toward Recovery… Sangamon House Family Recovery Community Intergrated… COPE Men's Residental Treatment… Men's Recovery Home (MRH) Health & Wellness Total % OF SATISFACTION WITH H&W DEPARTMENT
Haymarket Center Client Satisfaction Survey
ANSWERED "YES" TO BEING SATISFIED WITH THE SERVICES RECEIVED FROM THE HEALTH & WELLNESS DEPARTMENT Program Answered Yes % OF SATISFACTION WITH H&W DEPARTMENT Mater Hall 5 100.0% Maternal Addiction Center (MAC) 2 100.0% Men's Intergrated Treatment (MIT) 9 81.8% Rapid Stabilization Program (RSP) 10 90.9% Women's Residential Treatment (WRR) 1 20.0% Women's Intergrated Treatment (WIT) 6 100.0% MOM's 7 77.8% Transforming Women's Lives (TWL) 7 87.5% Transition Toward Recovery (TTR) 7 77.8% Sangamon House 5 100.0% Family Recovery 3 75.0% Community Intergrated Program (CIP) 7 87.5% COPE 3 100.0% Men's Residental Treatment (MRR) 3 75.0% Men's Recovery Home (MRH) 3 100.0% Health & Wellness Total 3 75.0%
10 20 30 40 50 60 70 80 90 How many clients reported an overall satisfaction with their provider and services at the facility? How many clients were satisfied with the amount of time spent with their provider? How many clients were satisfied with the number of referrals they received? How many clients were satisfied with how quickly they could get an appointment? How many clients were satisfied with how promptly the staff answered the telephone? How many clients reported that they were treated with dignity and respect by providers and staff? How many clients reported that their provider clearly answered their questions? 1 2 3 4 5 6 7