SLIDE 1
RB GROUP .AERO | 2019
2019 | RB GROUP .AERO
HAPPY CREWS, HAPPY AIRLINES
Understanding the wider impact of communication within airline crew training
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
HAPPY CREWS, HAPPY AIRLINES Understanding the wider impact of - - PowerPoint PPT Presentation
HAPPY CREWS, HAPPY AIRLINES Understanding the wider impact of - - PowerPoint PPT Presentation
RB GROUP.AERO HAPPY CREWS, HAPPY AIRLINES Understanding the wider impact of communication within airline crew training 2019 | RB RB GROUP .AERO | 2019 GROUP .AERO RICHARD VERSLUIS CEO - RB GROUP.AERO CABIN & FLIGHT DECK TOP
SLIDE 2
SLIDE 3
RB GROUP .AERO | 2019
LOVED BY 400,000 AIRLINE CREW WORKING ACROSS 500 AIRLINES
SLIDE 4
RB GROUP .AERO | 2019
EASY TO ACCESS OPERATIONAL INFORMATION
- FREE RB CREW MOBILE
- USER FRIENDLY
- RELIABLE
- TRUSTED
- SHARING DUTY ROSTER
- INSTANT MESSAGING
- ALL INFORMATION AT CREW’S
FINGERTIPS
EVERY MEMBER OF YOUR AIRLINE HAS ONE OF THESE DEVICES
SLIDE 5
RB GROUP .AERO | 2019
CREW INSIGHTS
We provide the industry with insights in what crews think and how they experience their career from training to retirement.
SLIDE 6
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
KASSANDRA STULTIENS- ZANDSTRA
SFI BOEING 737/300-900
SLIDE 7
RB GROUP .AERO | 2019
3922 SURVEY PARTICIPANTS
Flight Deck Crew Cabin Crew 2789 1133 47% Europe 19% North America 17% Asia 7% South America 5% Oceania 3% Africa 2% Unknown
SLIDE 8
RB GROUP .AERO | 2019
HOW ARE YOU NOTIFIED OF YOUR UPCOMING TRAINING?
CABIN & FLIGHT DECK TOP RESPONSES #1 Via roster release #2 Via email #3 Via company portal #4 Via email and roster combination #5 Via company app
?
SLIDE 9
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
85% of crew report that
- nly 1 month’s notice is
given for training details.
Does this give crew enough time to prepare or feel prepared for training?
HOW MUCH NOTICE ARE YOU GIVEN OF UPCOMING TRAINING?
?
SLIDE 10
RB GROUP .AERO | 2019
DO YOU FEEL WELL PREPARED BEFORE THE TRAINING?
CABIN & FLIGHT DECK TOP RESPONSES
?
25% of crew report that they don’t feel prepared for upcoming training.
SLIDE 11
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
30% of crew said no
We asked them, what could improve this experience...
DO YOU RECEIVE INFORMATION ON WHAT TO EXPECT FOR UPCOMING TRAINING?
?
SLIDE 12
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
#1 More information on course content, agenda, location and logistics. #2 More notice. #3 Study guides and materials. #1 Better briefings. #2 More training content information. #3 More materials and documents pre-training.
FLIGHT DECK CREW CABIN CREW
SLIDE 13
RB GROUP .AERO | 2019
IS IT EASY TO TALK TO A SUPERIOR BEFORE TRAINING FOR QUESTIONS OR CONCERNS?
CABIN & FLIGHT DECK TOP RESPONSES
?
80% YES 20% NO
SLIDE 14
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
15% of crew reported they didn’t know who to actually contact at their organization.
- 32% Training Captain/Manager
- 23% Training Department
- 18% Instructors
- 10% Friends and colleagues
- 9% Chief Pilot/Fleet Manager
- 9% Base Captain
DO YOU KNOW WHO TO CONTACT FOR MORE INFORMATION?
?
SLIDE 15
RB GROUP .AERO | 2019
HOW HAPPY ARE YOU ABOUT CURRENT TRAINING COMMUNICATION? DO CURRENT TRAINING TECHNIQUES, MEET YOUR EXPECTATIONS IN TERMS OF TECHNOLOGY NOW AVAILABLE TO DELIVER TRAINING?
ON A SCALE OF 1- 10
?
77
7
SLIDE 16
RB GROUP .AERO | 2019
39% OF CREW SAID IT WAS NOT EASY TO ACCESS PERFORMANCE RELATED INFORMATION AFTER TRAINING. 26% OF CREW SAID THEY ARE NOT ABLE TO MAKE SUGGESTIONS ABOUT FUTURE TRAINING METHODS OR STYLES. 12% OF CREW REPORT THEY AREN’T ABLE TO GIVE INSTRUCTOR OR TRAINING FEEDBACK. CABIN & FLIGHT DECK TOP RESPONSES
?
Airline Crew talk about training feedback
SLIDE 17
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
13% of Crew answered YES
Top reported challenges
#1 Organization of the course and clarity
- f joining instructions.
#2 Language barrier. #3 Instructor communication challenges. #4 Joining instructions sent too late
HAVE YOU EVER FACED COMMUNICATION CHALLENGES AROUND UPCOMING TRAINING?
?
SLIDE 18
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
80% YES 20% NO CABIN CREW Do you receive training on the handling of disabled passengers? 84% Yes Do you receive training on human trafficking? 68% Yes Does your airline offer mixed crew CRM training (cabin and flight deck)? 88% Yes
SLIDE 19
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
80% YES 20% NO FLIGHT DECK Does your airline offer mixed crew CRM training (cabin and flight deck)? 79% Yes We asked crew what EBT stands for 91% Didn’t know Is UPRT being implemented at your company? 68% Yes
SLIDE 20
RB GROUP .AERO | 2019
IS ALL OF YOUR TRAINING INCLUDING STUDY TIME DONE ON COMPANY TIME?
CABIN & FLIGHT DECK TOP RESPONSES
?
43% of crew report that they are expected to do a combination of company and own time. 40% of crew report they are expected to do training in their
- wn time.
17% of crew report training is done
- n company time.
SLIDE 21
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
71% of crew answered Yes
Top reported methods #1 Verbally #2 WhatsApp #3 Closed Facebook Group
DO OTHER CREW MEMBERS SHARE THEIR TRAINING EXPERIENCES OR TRAINING INSIGHTS WITH YOU?
?
SLIDE 22
RB GROUP .AERO | 2019
CABIN & FLIGHT DECK TOP RESPONSES
- Adequate
- Boring
- Efficient
- Old Fashioned
- Outdated
FLIGHT DECK CABIN CREW
CREW SOUNDBITES - WHAT WORDS WOULD YOU USE TO DESCRIBE CURRENT TRAINING?
- Adequate
- Standard
- Sufficient
- Satisfactory
- Needs improvement
- Outdated
SLIDE 23
RB GROUP .AERO | 2019
CONCLUSIONS
Communication around training is average 26% of crew reported they couldn’t give feedback on training Training quality can be improved Roster release as most-used training notification is insufficient
SLIDE 24
RB GROUP .AERO | 2019