Hanover Claims Manager Portal Training Proprietary and Confidential - - PowerPoint PPT Presentation

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Hanover Claims Manager Portal Training Proprietary and Confidential - - PowerPoint PPT Presentation

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Hanover Claims Manager Portal Training Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC 1 Hanover Log In Page https://myaccount.hanover.com Proprietary and Confidential Material of The

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Hanover Claims Manager Portal Training

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Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Hanover Log In Page

https://myaccount.hanover.com

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Terms of Use and Privacy Requirement Agreement

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

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Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

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Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

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Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

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Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

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Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

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Reporting a Claim Online

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Confirmation Page

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Confirmation Page

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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SLIDE 13

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

Home Page

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Home Page

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2011 12/31/2012 3217223 ZON 01234567 02 American Enterprises CPP 12/31/2010 12/31/2011 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2009 12/31/2010 3217223 ZON 01234567 02 American Enterprises Workers Comp 12/31/2009 12/31/2010 3217223 WBN 03456789 01 American Enterprises C/L Umbrella 12/31/2010 12/31/2011 3217223 UHN 11234567 00 American Enterprises C/L Umbrella 12/31/2009 12/31/2010 3217223 LHN 10123456 01 American Enterprises C/L Umbrella 12/31/2008 12/31/2009 3217223 AWE 11223456 02 American Enterprises Monoline Liability 12/31/2010 12/31/2011 3217223 AMH 00123456 21 American Enterprises C/L Marine 5/5/2012 5/5/2013 3217223 AWE 01023459 20 American Enterprises C/L Auto 5/1/2012 5/1/2013 3217223 AMN 12123457 20 American Enterprises C/L Auto 12/31/2012 12/31/2013 3217223 IHN 01122342 01 American Enterprises C/L Auto 12/31/2011 12/31/2012 3217223 AMN 02034234 03 American Enterprises C/L Auto 12/31/2010 12/13/2011 3217223

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2011 12/31/2012 3217223 ZON 01234567 02 American Enterprises CPP 12/31/2010 12/31/2011 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2009 12/31/2010 3217223 ZON 01234567 02 American Enterprises Workers Comp 12/31/2009 12/31/2010 3217223 WBN 03456789 01 American Enterprises C/L Umbrella 12/31/2010 12/31/2011 3217223 UHN 11234567 00 American Enterprises C/L Umbrella 12/31/2009 12/31/2010 3217223 LHN 10123456 01 American Enterprises C/L Umbrella 12/31/2008 12/31/2009 3217223 AWE 11223456 02 American Enterprises Monoline Liability 12/31/2010 12/31/2011 3217223 AMH 00123456 21 American Enterprises C/L Marine 5/5/2012 5/5/2013 3217223 AWE 01023459 20 American Enterprises C/L Auto 5/1/2012 5/1/2013 3217223 AMN 12123457 20 American Enterprises C/L Auto 12/31/2012 12/31/2013 3217223 IHN 01122342 01 American Enterprises C/L Auto 12/31/2011 12/31/2012 3217223 AMN 02034234 03 American Enterprises C/L Auto 12/31/2010 12/13/2011 3217223

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2011 12/31/2012 3217223 ZON 01234567 02 American Enterprises CPP 12/31/2010 12/31/2011 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2009 12/31/2010 3217223 ZON 01234567 02 American Enterprises Workers Comp 12/31/2009 12/31/2010 3217223 WBN 03456789 01 American Enterprises C/L Umbrella 12/31/2010 12/31/2011 3217223 UHN 11234567 00 American Enterprises C/L Umbrella 12/31/2009 12/31/2010 3217223 LHN 10123456 01 American Enterprises C/L Umbrella 12/31/2008 12/31/2009 3217223 AWE 11223456 02 American Enterprises Monoline Liability 12/31/2010 12/31/2011 3217223 AMH 00123456 21 American Enterprises C/L Marine 5/5/2012 5/5/2013 3217223 AWE 01023459 20 American Enterprises C/L Auto 5/1/2012 5/1/2013 3217223 AMN 12123457 20 American Enterprises C/L Auto 12/31/2012 12/31/2013 3217223 IHN 01122342 01 American Enterprises C/L Auto 12/31/2011 12/31/2012 3217223 AMN 02034234 03 American Enterprises C/L Auto 12/31/2010 12/13/2011 3217223

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2011 12/31/2012 3217223 ZON 01234567 02 American Enterprises CPP 12/31/2010 12/31/2011 3217223 ZON 1234567 01 American Enterprises CPP 12/31/2009 12/31/2010 3217223 ZON 01234567 02 American Enterprises Workers Comp 12/31/2009 12/31/2010 3217223 WBN 03456789 01 American Enterprises C/L Umbrella 12/31/2010 12/31/2011 3217223 UHN 11234567 00 American Enterprises C/L Umbrella 12/31/2009 12/31/2010 3217223 LHN 10123456 01 American Enterprises C/L Umbrella 12/31/2008 12/31/2009 3217223 AWE 11223456 02 American Enterprises Monoline Liability 12/31/2010 12/31/2011 3217223 AMH 00123456 21 American Enterprises C/L Marine 5/5/2012 5/5/2013 3217223 AWE 01023459 20 American Enterprises C/L Auto 5/1/2012 5/1/2013 3217223 AMN 12123457 20 American Enterprises C/L Auto 12/31/2012 12/31/2013 3217223 IHN 01122342 01 American Enterprises C/L Auto 12/31/2011 12/31/2012 3217223 AMN 02034234 03 American Enterprises C/L Auto 12/31/2010 12/13/2011 3217223

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Customize Columns

Ascending/Descending Order

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228 1500000676 1472345741 1480000678 1470000678 1500000678

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

1500000232 1500000133 1500000615 1500000688 1500000145 1500000676 1500000679 1480000678 1400000228 1480000678 1472345741 1500000133 1500000678

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228 1500000676 1472345741 1480000678 1470000678 1500000678

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

1500000232 1500000133 1500000615 1500000688 1500000145 1500000676 1500000679 1480000678 1400000228 1480000678 1472345741 1500000133 1500000678

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228 1500000676 1472345741 1480000678 1470000678 1500000678

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

1500000232 1500000133 1500000615 1500000688 1500000145 1500000676 1500000679 1480000678 1400000228 1480000678 1472345741 1500000133 1500000678

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228 1500000676 1472345741 1480000678 1470000678 1500000678

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

1500000232 1500000133 1500000615 1500000688 1500000145 1500000676 1500000679 1480000678 1400000228 1480000678 1472345741 1500000133 1500000678

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228 1500000676 1472345741 1480000678 1470000678 1500000678

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

1500000232 1500000133 1500000615 1500000688 1500000145 1500000676 1500000679 1480000678 1400000228 1480000678 1472345741 1500000133 1500000678

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228 1500000676 1472345741 1480000678 1470000678 1500000678

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

1500000232 1500000133 1500000615 1500000688 1500000145 1500000676 1500000679 1480000678 1400000228 1480000678 1472345741 1500000133 1500000678

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

Filter Dropdowns

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claims Summary

Filter Dropdowns

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Detail

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Detail

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Detail

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Detail

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Transactions

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Detail

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Notes

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Claim Notes

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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“I want to” Section

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Export to Excel

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Search Claims

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

1500000232 1500000615 1500000133 1500000145 1500000228 1500000679 1500000688 1470000228

0016455496 ZDH 35022725 22 American Enterprises CPP Andrew Greene

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Loss Run

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Loss Run

Export to Excel

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Account Loss Run

Export to Excel

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Quick Links

American Enterprises Hanover Claims Manager

Welcome Andrew Greene

12345678 01234567 03456789 11234567 10123456 11223456 00123456 01023459 12123457 01122342 02034234

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Quick Links

American Enterprises Hanover Claims Manager

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

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Important Information

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC

To ensure the best experience, please:

  • Do not save the Claims Manager Portal as a Favorite.
  • Do not auto-save your credentials/password.
  • Remember to Logout.

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Thank You

Proprietary and Confidential Material of The Hanover Insurance Group. Not for External Distribution. LC