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Hamilton Urban Core Community Health Center Update Hamilton Niagara Haldimand Brant Local Health Integration Network Board of Directors August 28, 2013 1 Presentation Outline: Pre-Capital Submission March 2013 Review and


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Hamilton Urban Core Community Health Center Update

Hamilton Niagara Haldimand Brant Local Health Integration Network Board of Directors August 28, 2013

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Presentation Outline:

  • Pre-Capital Submission
  • March 2013 Review and Performance Improvement Plan
  • Primary Care
  • Fourth Quarter Submission
  • Recommendations

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Ministry-LHIN Performance Agreement (MLPA)

  • Cascading Accountability

MLPA M-SAA H-SAA L-SAA MOHLTC LHIN HNHB LHIN Health Service Providers

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Pre-Capital Submission - Background

  • Summer of 2010, HNHB LHIN (Hamilton Niagara Haldimand Brant

Local Health Integration Network) working with HUC CHC (Hamilton Urban Core Community Health Centre) on pre-capital submission.

  • HUC CHC pre-capital submission sought to improve and expand the

physical condition of the facilities in order to meet the current program and service delivery needs of the organization.

  • Initially, submission reflected a request to triple the size of the current

facility, and double the current staffing and operating budget.

  • This expansion was not supported by a demonstration of need, nor

was there a source of funding available.

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Pre-Capital Submission – March 2012

  • In March 2012, HNHB LHIN Board endorsed the program and

services component of the HUC CHC pre-capital submission, based

  • n the assumption of current programming, staffing and funding

levels in order to provide appropriate facilities for current operations.

  • This endorsement was provided on condition of the validation of the

data (volumes, staffing and projections).

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Pre-Capital Submission – HNHB LHIN Position

HNHB LHIN staff have consistently reinforced the same key messages to HUC CHC:

  • There is a need for new capital space to provide services to the clients

served.

  • There are no new operational dollars available to support expansion of

CHC (Community Health Centres) programs and services;

  • The HNHB LHIN has consistently supported a capital project based on

current budget and FTEs (full time employees); and,

  • That the inconsistent data (capital) provided by HUC CHC to the MOH

(Ministry of Health) and HNHB LHIN has prevented approval of the next stage of the capital project.

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Pre-Capital Submission – Current Status

  • May 2013, HUC CHC experienced a flood
  • On June 4, 2013, HUC CHC’s Executive Director indicated to HNHB

LHIN that they will not revise their pre-capital submission to the ministry in order to align with their current budget and FTE’s; rather they will be seeking a “Minister’s intervention” to get their current proposal approved.

  • On July 17, 2013 HNHB LHIN asked HUC CHC if they had a risk

management plan for the continuity of service, given the recent flood and the condition of HUC CHC’s current building.

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Pre-Capital Submission – Current Status

  • On July 19, 2013, HUC CHC’s Executive Director responded with

“We are very committed to providing quality services to the clients and populations accessing Hamilton Urban Core and appreciate your commitment also. Over the years we have developed procedures for ensuring client service and safety in emergency situations such as the flood and continue to exercise due diligence.”

  • On August 22, 2013 – HUC CHC’s Executive Director called HNHB

LHIN’s Chief Executive Officer to discuss remediation issues resulting from the flood that occurred at HUC CHC.

  • HUC CHC indicated that mold damage occurred due to the flood.

Remediation and restoration work taking place over the next few weeks with no impact on patients or services.

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March 2013 Review

  • A review of operations was conducted by HNHB LHIN staff in

March 2013.

  • A key finding from this review indicated that HUC CHC was using

1.5 FTEs funded by HNHB LHIN for primary care (as per the Multi- Service Accountability Agreement) to fund 5.65 unfunded FTEs for non-primary care activities.

  • The HUC CHC has communicated to HNHB LHIN difficulty in the

recruitment of primary care professionals.

  • HNHB LHIN Board requested a Performance Improvement Plan

(PIP) from HUC CHC as per its authority under the MSAA (Multi- Service Accountability Agreement) be provided to HNHB LHIN by June 30, 2013.

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Performance Improvement Plan (PIP) – June 2013

That HNHB LHIN requires HUC CHC to prepare and implement a PIP by June 30, 2013 that requires:

  • 10.3(b) of the M-SAA to be fulfilled within 30 days (Executive

Director Performance plan), if not currently in place;

  • A report from HUC CHC’s Board identifying all M-SAA obligations

with which it is not currently complying within 30 days;

  • On-time and accurate quarterly reporting in a format acceptable to

HNHB LHIN;

  • Accuracy of reporting to be signed off by the Executive Director and

by the Board Chair before submission to HNHB LHIN;

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Performance Improvement Plan (PIP) – June 2013 cont’d

  • Funding designated for the 1.0 FTE Physician, 0.5 FTE Nurse

Practitioner and 1.0 FTE Data Analyst to be used for these positions

  • r to be returned to HNHB LHIN. HNHB LHIN staff to work with

HUC CHC leadership to determine the best implementation date for this during the fiscal 2013/14 year;

  • An investigation of community integration opportunities to reduce

administrative costs.

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PIP – HUC CHC Submission - Highlights

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PIP Requirement HUC CHC PIP Possible Next Steps 10.3(b) of the M-SAA to be fulfilled within 30 days (Executive Director Performance plan), if not currently in place. HUC CHC indicated that a plan is in place. HNHB LHIN to request Executive Director Performance Plan A report from HUC CHC’s Board within 30 days identifying all M-SAA

  • bligations with which it is

not currently complying. HUC CHC identified three areas not in compliance: 1. Report on community engagement and integration 2. Late reporting 3. Providing copies of renewed insurance certificates 1. See Below 2. See Below 3. Providing HNHB LHIN with certificates of insurance. No actions required

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PIP – HUC CHC Submission - Highlights

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PIP Requirement HUC CHC PIP Possible Next Steps On-time and accurate quarterly reporting in a format acceptable to the HNHB LHIN Accuracy of reporting to be signed off by the Executive Director and by the Board Chair before submission to HNHB LHIN. HUC CHC will make every effort to ensure the accuracy and timeliness of reports to HNHB LHIN. HUC CHC has developed a sign-off process for reports to HNHB LHIN as most of the current reporting mechanisms do not have accommodations for sign-off. The Executive Director and Board Chair will review and sign-off on reports to the HNHB LHIN prior to their submission.

  • HNHB LHIN to request a copy of the sign
  • ff process.
  • During the March 2013 review, HUC CHC

staff identified issues with inconsistent reporting of client service activity by

  • clinicians. A policy has been put in place to

address this issue.

  • HNHB LHIN to request a report from HUC

CHC on the impact of this policy in improving the timeliness and accuracy of clinical reporting of client data.

  • During the March 2013 review, HUC CHC

staff indicated that the organization has a wait list for services.

  • HNHB LHIN to request a report from HUC

CHC on their wait list per service and strategies in use to manage access to programs and services.

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PIP Requirement HUC CHC PIP Possible Next Steps Funding designated for the 1.0 FTE Physician, 0.5 FTE Nurse Practitioner and 1.0 FTE Data Analyst to be used for these positions

  • r be returned to

HNHB LHIN. HNHB LHIN staff to work with HUC CHC leadership to determine the best implementation date for this during fiscal 2013/14. HUC CHC will ensure that funding designated for the positions identified will be used for those positions unless otherwise approved through HNHB LHIN prescribed processes. All contracts to improve access and support the provision of client services using in-year salary surplus during the period ending March 31, 2013 were terminated at March 31, 2013. There has been no further use

  • f in-year salary surplus in

the current fiscal year. On July 19, 2013, HUC CHC Executive Director reported that they have received favourable responses to recruitment efforts and anticipate adding to the primary health care staff shortly, most likely first with a Nurse Practitioner. Funding for unfilled Primary Care FTEs (including 1.0 FTE Physician and 0.5 FTE Nurse Practitioner) will be re-allocated in Q3 (Quarter 3) if the positions remain unfilled. This funding will be reallocated to provide primary care services.

PIP – HUC CHC Submission - Highlights

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PIP – HUC CHC Submission - Highlights

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PIP Requirement HUC CHC PIP Possible Next Steps An investigation of community integration

  • pportunities to

reduce administrative costs. HUC CHC continues to explore and examine opportunities to reduce administrative costs. As at March 31, 2013 the administrative cost was reduced by 2% to 14% rather than the previous 16%. Further analysis and investigation of community integration opportunities will be used to continue to make every effort to reduce administrative costs. HNHB LHIN requests an annual report of integration activities due sixty days after the end of the fiscal year 2013-2014.

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Primary Care

  • HNHB LHIN is concerned with HUC CHC’s ability to recruit and

retain primary care professionals (physicians and nurse practitioners).

  • The continued absence of physicians and nurse practitioners impacts

patients’ timely access to primary care.

  • Funding for unfilled Primary Care FTEs (including 1.0 FTE

Physician and 0.5 FTE Nurse Practitioner) will be re-allocated in Q3 if the positions remain unfilled.

  • This funding will be reallocated to provide primary care services.
  • A letter from MOH indicating that a temporary physician assistant

position has now been given base funding so that FTE can be included in future capital submissions

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HUC CHC – Fourth Quarter Submission

  • Despite the PIP indicating that there is Executive Director and Board

Chair sign off on the accuracy of data presented, the Year End financial reports submitted by HUC CHC in June 2013 did not match funding as per HNHB LHIN records.

  • HUC CHC indicated that they will be resubmitting their financial

information to correct outstanding errors.

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HNHB LHIN Recommendations

  • HUC CHC to provide HNHB LHIN a copy of “procedures for

ensuring client service and safety in emergency situations” by September 11, 2013. HNHB LHIN will evaluate these documents based on their enterprise risk management principles so as to ensure that client safety and service continuity are not compromised as a result of the physical environment.

  • Funding for unfilled Primary Care FTE (including 1.0 FTE Physician

and 0.5 FTE Nurse Practitioner) will be re-allocated in Q3 if the positions remain unfilled. This funding will be reallocated to provide primary care services.

  • HNHB LHIN will ask HUC CHC to provide additional information

as a follow up to their PIP (Appendix C) by September 30, 2013.

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Thank you Questions?

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