Gr e ate r Baltimor e Committe e Ne wsmake r Br e akfast 1 - - PowerPoint PPT Presentation

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Gr e ate r Baltimor e Committe e Ne wsmake r Br e akfast 1 - - PowerPoint PPT Presentation

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il 21, 2016 Apr Providing sa fe , e ffic ie nt a nd re lia ble tra nsit a c ross Ma ryla nd with world- c la ss c ustome r se rvic e Gr e ate r Baltimor e Committe e Ne wsmake r Br e akfast 1 Presentation Overview Four North Stars

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SLIDE 1

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Providing sa fe , e ffic ie nt a nd re lia ble tra nsit a c ross Ma ryla nd with world- c la ss c ustome r se rvic e

Gr e ate r Baltimor e Committe e Ne wsmake r Br e akfast

Apr il 21, 2016

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Presentation Overview

  • Four North Stars
  • Changing the Culture: Getting Results
  • Getting Results: Mobility Paratransit
  • A Safe and Secure System
  • Capital Improvements
  • BaltimoreLink Transit Plan
  • Conclusion

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SLIDE 3

Four North Stars

Providing safe, efficient and reliable transit across Maryland with world-class customer service.

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SLIDE 4

Core Service

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SLIDE 5

Commuter & Mobility Service

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Changing the Culture: Getting Results

  • On-Time Performance for all modes is measured daily
  • Since May 2015, On-Time Performance has dramatically

improved

  • All MTA modes exceeded their goals in March 2016
  • Bus 85.99%
  • Light Rail 98.37%
  • Metro 98%
  • MARC 95.38%
  • Mobility 94.5%

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SLIDE 7

7 88.6% 83.0% 83.1% 87.0% 85.4% 89.6% 93.2% 93.1% 88.8% 88.7% 88.9% 91.8% 93.7% 90.6% 94.5% 94.7% 75% 80% 85% 90% 95% 100% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Getting Results: Mobility Paratransit On Time Performance

Blue: 2015 Red: 2016

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SLIDE 8

8 80 314 136 107 143 42 4 12 37 61 41 9 8 22 13

50 100 150 200 250 300 350

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 - Blue 2016 - Red

Getting Results: Mobility Paratransit Trips Over 90 Minutes Late

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SLIDE 9

9 18.2 17.7 18.6 46.4 45.1 50.8 62 56.5 55.3 61.1 70.6 63.7 66.6 75.6 77.5

10 20 30 40 50 60 70 80 90 100

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Getting Results: Mobility Paratransit % Reservation Calls Answered Within 10 Seconds

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10 41.9 35.2 38 74.9 74.1 82.3 92.9 87.3 91.2 96.2 95.9 92.6 93.4 99.5 99.0

10 20 30 40 50 60 70 80 90 100

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Blue: 2015 Red: 2016

Getting Results: Mobility Paratransit % Reservation Calls Answered Within 3 Minutes

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SLIDE 11

Changing the Culture: Management Innovation & Business Development

  • New management team with private sector, customer-focused experience in the

transportation industry

  • New positions have been created to oversee contract management, compliance and

vendor performance

  • Managers are in place between finance and operations—breaking down silos and

improving internal communications

  • Manager of Business and Community outreach has been hired to cultivate and

develop partnerships with employers and advocacy groups, including GBC

  • Administrator now serves on GBC President’s Advisory Council

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Getting Results: Winter Storm Response

  • Phased suspension of service on Friday 1/22/16
  • Followed a regional approach in partnership with WMATA
  • Saved repair costs for damaged bus transmissions and personnel costs to tow buses

stuck in the snow

  • Round-the-clock deployment of personnel to prepare for phased return of service

beginning Monday 1/25/16

  • Facilities and vehicles cleared of snow and readied for service
  • MTA began operating limited bus service and underground Metro service on 1/25/16
  • Restored full service on all modes by Thursday 1/28/16 , one day ahead of

schedule

  • No major accidents, incidents, or injuries
  • No Part I crimes on MTA’s system during the blizzard or during service recovery

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Getting Results: America’s Number One Safe Transit System

  • In 2014 and 2015, MTA Police reported the lowest number of

Part I Crimes among the top twelve transit agencies in the country

  • In 2014 and 2015, there were zero homicides, rapes, and

shootings on MTA’s system.

  • From 2014 to 2015, Part I Crimes (violent crimes and serious

property crimes) decreased 11%

  • Since 2007, Part I Crimes decreased 49%
  • Per Capita rate: 1 crime for every 400,000 riders

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SLIDE 14

Leading the Nation: WTTZ 93.5-FM “MDOT Radio”

  • On March 17, 2016, MTA launched WTTZ 93.5 FM, the

first new FM radio station in Baltimore since 1988

  • 24/7 Smooth Jazz format, with transit and transportation

announcements during peak commute hours

  • Public Service Announcements from MDOT business

units, Baltimore Metropolitan Council, and others

  • Strong reception throughout MTA’s core service area

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Capital Improvements

  • Light Rail Vehicle Mid-Life Overhaul: $125 Million
  • Complete upgrade of all components and systems of the

entire Light Rail fleet

  • New Metro Railcars and Signal System: $600 Million
  • 90 New Rail cars—replacing the entire fleet
  • Modernized and upgraded communications and signaling

system

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Capital Improvements

  • Overhaul of 63 MARC Bi-Level Rail Cars: $36.8 Million
  • Contract awarded February 4, 2016
  • Overhaul of truck systems for safe operation at 125 mph
  • Upgrades to customer communications systems, HVAC, and doors to

improve safety and comfort

  • Bus Fleet Replacement —172 Vehicles: $98 Million
  • New Clean Diesel, 40-Foot Coaches for MTA’s Local Bus System
  • Resumption of regular annual bus purchase cycle
  • First delivery of 20 buses summer 2016

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Capital Improvements

  • BUS-USA Project: $34 Million
  • Installation of GPS technology on Local Bus fleet to give accurate, real-time

location and arrival information

  • Robust data to determine usage of the Bus system to help design and plan routes
  • Better information to help resolve maintenance issues quickly and efficiently
  • Mobility Fleet Sedan Replacement: $5.3 Million
  • 147 new Ford Taurus “Police Interceptors” have been purchased and are

currently being deployed into service

  • More comfortable and reliable transportation for 80% of Mobility customers

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SLIDE 18

BaltimoreLink Transit Plan

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A P Plan t n to Co Conne nnect Baltimore

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What We’ve Heard

  • Over 1,100 stakeholder comments submitted through

the Bus Network Improvement Project (BNIP) – Six workshops, three pop-up events, interactive website

  • Stakeholder Meetings

– June 24, 2015 – Focusing on the Needs of Businesses in the Region – August 3, 2015 – Focusing on the Needs of Transit Users in the Region – August 10, 2015 – MDOT Meeting with Elected Officials – September 10, 2015 – Focusing on Workforce and Customer Needs & Priorities (West Baltimore) – September 28, 2015 – Focusing on Workforce and Customer Needs & Priorities (East Baltimore)

  • More than 50 additional neighborhood meetings and public hearings

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What We’ve Heard

  • Meetings with elected officials, City leaders,

Baltimore residents and key stakeholders

  • What we’ve heard:
  • The existing transit system in Baltimore is broken
  • Not a unified/interconnected system
  • Crowded/unclean
  • Not reliable
  • Doesn’t connect to today’s job markets
  • Listened and delivered a comprehensive plan to fix

transit in Baltimore

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Our Plan 

  • Creates a transit system that connects Baltimore residents to today’s

jobs

  • A transformative vision that creates a customer-focused transit

system that is safer and cleaner

  • A unified system of new, high-frequency routes

that provide the missing link to connect seamlessly to Light Rail, Metro, MARC, Commuter Bus, and other services all into one network

  • Lasting capital investments that make a difference
  • A multi-modal approach to improving transit
  • A vision that creates a transit system that Baltimore residents

deserve... BaltimoreLink

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Access to Jobs

Our plan will provide more people access to more jobs through an interconnected transit system

  • 131,000 more jobs now accessible via high-frequency

transit compared to existing network – 36.7 % increase

  • 205,000 more people will now have access to high-frequency

transit compared to existing network – 34% increase

  • 30,000 more people will now have access to transit by increasing

service area approximately 18 square miles

  • New high-frequency bus system will enable only one transfer to

reach all Metro, Light Rail and new CityLink buses

  • Transit system provides access to a total 745,000 jobs

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What is the BaltimoreLink Plan?

Complete bus network redesign Introduction of CityLink high frequency bus system Transitways Transit Signal Priority New Signage & Bus Stop Improvements

  • New Express Routes
  • Commuter Bus

Enhancements

  • Light Rail Sunday Hours

Increase

  • Safe, Secure & Clean
  • Enhanced QuickBus 40

service

  • Additional Support for

CharmCity Circulator

  • BicycleLink
  • Car Sharing & “Microtransit”

Additional Plan Elements

Transit Hubs

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Current Status

  • Refining proposed network design and evaluating all public comments received

– Summer 2016: MTA will release a revised network map

  • Express BusLink

– June 2016: Begin new service connecting suburban job centers

  • Continuing to work successfully with Baltimore City on Transitways, Transit

Signal Priority, and Transit Hubs

  • Metrics being developed with project partners (BMC, MDP) to evaluate the

new system in the areas of Design Adequacy, Mobility, Access, and Overall Network Performance

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SLIDE 25

Express BusLink

New Express BusLink routes will connect critical suburban job centers in a new way that reflects today’s travel patterns

  • Three NEW suburban to suburban Express BusLink routes
  • Express BusLink 107 - Old Court Metro Subway Station and BWI Thurgood Marshall

Airport/BWI Rail Station

  • Express BusLink 106 - Towson, Pikesville and the Owings Mills Metro Subway Station
  • Express BusLink 102 - White Marsh Park and Ride Lot, Towson Town Center and the

Lutherville Light Rail Station

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  • Five Existing Express BusLink routes will be

Continued:

  • Express BusLink 103
  • Express BusLink 115
  • Express BusLink 119
  • Express BusLink 120
  • Express BusLink 160
  • One Existing ENHANCED Express

BusLink route

  • Express BusLink 150 – Columbia,

Downtown, and Harbor East

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SLIDE 26

Access to Jobs: Express BusLink

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Implementation Schedule

27 Oct 2015

  • Enhanced QB40 Service Roll-Out and New MARC Bike Car
  • Release Transit Plan Proposal
  • Begin public engagement online and in meetings

Feb-Mar 2016

  • Hold hearings for June EXPRESS network

June 2016

  • Implement Express BusLink changes
  • Publish final CityLink plan

Aug-Nov 2016

  • Publicize and hold hearings for CityLink & Commuter Bus
  • Finalize recommendations and 2017 outreach schedule

Jan 2017

  • Implement Commuter Bus & Ft. Meade Connections. Cont. public

education, outreach, and preparation for CityLink implementation June 2017

  • Implement CityLink and LocalLink Bus overhaul
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Conclusion: Vision for MTA

  • MTA will be a driver of economic development by connecting

people to jobs in the Baltimore and Washington regions, and across Maryland.

  • MTA will transform Baltimore’s regional transit network by

implementing BaltimoreLink—improved connectivity and more frequent, reliable service.

  • MTA will invest in safety and infrastructure through strategic

capital investments in a new and rehabilitated bus and rail fleet and safety improvements in track and rail structures.

  • MTA will be an employer of choice in the Baltimore region, with a

culture of accountability, empowerment and employee unity.

  • MTA will serve our existing customer base and attract new riders

by providing safe, efficient and reliable transit with world-class customer service.

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