GoBus Web Portal What is the Web Portal? An online tool for - - PowerPoint PPT Presentation

GoBus Web Portal

What is the Web Portal?

• An online tool for managing your GoBus rides

– Book a single ride or recurring trips – Cancel trips easily – View your account history

• Access it from any computer, tablet or smart phone
• No need to speak with dispatchers
• Available 24 hours a day

Getting Started

• Step 1: Visit the web portal at this address:

http://gobus.routematch.com:52080/portal/login/stjohns

• Step 2: Create your account (username and

password)

• Step 3: Register your account

Creating Your Account

• If you are already a registered user, enter your

username and password to get started.

• If this is your first time, click the orange link “First Time?”

Creating Your Account

• Choose a user name and password
• Select a security question and the answer to the question
• Enter your email address
• Click Register!

Account Created

• Your account is now created.
• Next step is to register your account.

Registering Your Account

Selecting Your Address

• Start by entering your street name (e.g. Lynch Place), or

the name of the building you live in (e.g. Miller Centre).

• Click Search

Selecting Your Address

• Choose the correct address from the list:
• If your address is not there, click Search Again

Selecting Your Address

• Possible error messages:
• “Unable to find a matching address based on given

information.”

• Call us!
• “Search result returned too many matching addresses.

Please narrow down by completing more fields.”

• Click Search Again and try entering more details about your

address.

Finish Registration

• Once you’ve found your address, click Submit to

complete your registration.

Web Portal Home

Making a Trip Reservation

• Choose from one of these types of trips:

– One way & One time – Round trip & One time – One way & Recurring – Round Trip & Recurring

Making a Trip Reservation

• Scenario:

You want to do some serious shopping! You plan to go to the Avalon Mall every Saturday and Sunday afternoon for the next 4 weeks.

• Let’s book some GoBus rides!

Booking a Trip

• Step 1: select Round Trip and Recurring

Booking a Trip

• Step 2: Choose your dates, days and times of travel

Booking a Trip

• Step 3: Choose your “to” and “from” addresses, and

details about your seating needs for the bus

Booking a Trip

• Search for your destination

Booking a Trip

• Choose the appropriate search result, then click Select.

Booking a Trip

• Enter the remaining information

Booking a Trip

• Step 4: Verify all the details of your trip

Booking a Trip

• Your rides have been successfully booked!

Reviewing Your Trips

• To review your trips, click on the orange link on the left

called “My Trip Reservations”

Reviewing Your Trips

• First, select the date range you want to review
• You can also choose one of the orange links for quick

searching

Reviewing Your Trips

• If you need to cancel an upcoming trip, simply click the

Cancel button next to the trip details

Account History

• View all your trip activity within the date

range you choose:

– Completed trips – No-shows – Cancelled trips – Etc.

Thank You