GoBus Web Portal What is the Web Portal? An online tool for - - PowerPoint PPT Presentation

gobus web portal what is the web portal
SMART_READER_LITE
LIVE PREVIEW

GoBus Web Portal What is the Web Portal? An online tool for - - PowerPoint PPT Presentation

GoBus Web Portal What is the Web Portal? An online tool for managing your GoBus rides Book a single ride or recurring trips Cancel trips easily View your account history Access it from any computer, tablet or smart phone


slide-1
SLIDE 1

GoBus Web Portal

slide-2
SLIDE 2

What is the Web Portal?

  • An online tool for managing your GoBus rides

– Book a single ride or recurring trips – Cancel trips easily – View your account history

  • Access it from any computer, tablet or smart phone
  • No need to speak with dispatchers
  • Available 24 hours a day
slide-3
SLIDE 3

Getting Started

  • Step 1: Visit the web portal at this address:

http://gobus.routematch.com:52080/portal/login/stjohns

  • Step 2: Create your account (username and

password)

  • Step 3: Register your account
slide-4
SLIDE 4

Creating Your Account

  • If you are already a registered user, enter your

username and password to get started.

  • If this is your first time, click the orange link “First Time?”
slide-5
SLIDE 5

Creating Your Account

  • Choose a user name and password
  • Select a security question and the answer to the question
  • Enter your email address
  • Click Register!
slide-6
SLIDE 6

Account Created

  • Your account is now created.
  • Next step is to register your account.
slide-7
SLIDE 7

Registering Your Account

slide-8
SLIDE 8

Selecting Your Address

  • Start by entering your street name (e.g. Lynch Place), or

the name of the building you live in (e.g. Miller Centre).

  • Click Search
slide-9
SLIDE 9

Selecting Your Address

  • Choose the correct address from the list:
  • If your address is not there, click Search Again
slide-10
SLIDE 10

Selecting Your Address

  • Possible error messages:
  • “Unable to find a matching address based on given

information.”

  • Call us!
  • “Search result returned too many matching addresses.

Please narrow down by completing more fields.”

  • Click Search Again and try entering more details about your

address.

slide-11
SLIDE 11

Finish Registration

  • Once you’ve found your address, click Submit to

complete your registration.

slide-12
SLIDE 12

Web Portal Home

slide-13
SLIDE 13

Making a Trip Reservation

  • Choose from one of these types of trips:

– One way & One time – Round trip & One time – One way & Recurring – Round Trip & Recurring

slide-14
SLIDE 14

Making a Trip Reservation

  • Scenario:

You want to do some serious shopping! You plan to go to the Avalon Mall every Saturday and Sunday afternoon for the next 4 weeks.

  • Let’s book some GoBus rides!
slide-15
SLIDE 15

Booking a Trip

  • Step 1: select Round Trip and Recurring
slide-16
SLIDE 16

Booking a Trip

  • Step 2: Choose your dates, days and times of travel
slide-17
SLIDE 17

Booking a Trip

  • Step 3: Choose your “to” and “from” addresses, and

details about your seating needs for the bus

slide-18
SLIDE 18

Booking a Trip

  • Search for your destination
slide-19
SLIDE 19

Booking a Trip

  • Choose the appropriate search result, then click Select.
slide-20
SLIDE 20

Booking a Trip

  • Enter the remaining information
slide-21
SLIDE 21

Booking a Trip

  • Step 4: Verify all the details of your trip
slide-22
SLIDE 22

Booking a Trip

  • Your rides have been successfully booked!
slide-23
SLIDE 23

Reviewing Your Trips

  • To review your trips, click on the orange link on the left

called “My Trip Reservations”

slide-24
SLIDE 24

Reviewing Your Trips

  • First, select the date range you want to review
  • You can also choose one of the orange links for quick

searching

slide-25
SLIDE 25

Reviewing Your Trips

  • If you need to cancel an upcoming trip, simply click the

Cancel button next to the trip details

slide-26
SLIDE 26

Account History

  • View all your trip activity within the date

range you choose:

– Completed trips – No-shows – Cancelled trips – Etc.

slide-27
SLIDE 27

Thank You